{"id":"https://openalex.org/W4396832157","doi":"https://doi.org/10.1145/3613905.3650919","title":"The Arizona Water Chatbot: Helping Residents Navigate a Water Uncertain Future One Response at a Time","display_name":"The Arizona Water Chatbot: Helping Residents Navigate a Water Uncertain Future One Response at a Time","publication_year":2024,"publication_date":"2024-05-02","ids":{"openalex":"https://openalex.org/W4396832157","doi":"https://doi.org/10.1145/3613905.3650919"},"language":"en","primary_location":{"id":"doi:10.1145/3613905.3650919","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3613905.3650919","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3613905.3650919","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Extended Abstracts of the CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://dl.acm.org/doi/pdf/10.1145/3613905.3650919","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5060951488","display_name":"Briana Rajan","orcid":"https://orcid.org/0009-0001-1314-6768"},"institutions":[{"id":"https://openalex.org/I55732556","display_name":"Arizona State University","ror":"https://ror.org/03efmqc40","country_code":"US","type":"education","lineage":["https://openalex.org/I55732556"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Briana Rajan","raw_affiliation_strings":["Computer Engineering, Arizona State University, United States"],"raw_orcid":"https://orcid.org/0009-0001-1314-6768","affiliations":[{"raw_affiliation_string":"Computer Engineering, Arizona State University, United States","institution_ids":["https://openalex.org/I55732556"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5083003076","display_name":"Stephen Carrad\u0131n\u0131","orcid":"https://orcid.org/0000-0001-6805-6279"},"institutions":[{"id":"https://openalex.org/I55732556","display_name":"Arizona State University","ror":"https://ror.org/03efmqc40","country_code":"US","type":"education","lineage":["https://openalex.org/I55732556"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Stephen Carradini","raw_affiliation_strings":["Technical Communication and User Experience, Arizona State University, United States"],"raw_orcid":"https://orcid.org/0000-0001-6805-6279","affiliations":[{"raw_affiliation_string":"Technical Communication and User Experience, Arizona State University, United States","institution_ids":["https://openalex.org/I55732556"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5084461604","display_name":"Claire Lauer","orcid":"https://orcid.org/0000-0002-2715-1832"},"institutions":[{"id":"https://openalex.org/I55732556","display_name":"Arizona State University","ror":"https://ror.org/03efmqc40","country_code":"US","type":"education","lineage":["https://openalex.org/I55732556"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Claire Lauer","raw_affiliation_strings":["Technical Communication and User Experience, Arizona State University, United States"],"raw_orcid":"https://orcid.org/0000-0002-2715-1832","affiliations":[{"raw_affiliation_string":"Technical Communication and User Experience, Arizona State University, United States","institution_ids":["https://openalex.org/I55732556"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I55732556"],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":13,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"10"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9653000235557556,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9653000235557556,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13194","display_name":"ICT in Developing Communities","score":0.9143999814987183,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12761","display_name":"Data Stream Mining Techniques","score":0.9025999903678894,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.8834807872772217},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.6524248123168945},{"id":"https://openalex.org/keywords/preparedness","display_name":"Preparedness","score":0.5561286211013794},{"id":"https://openalex.org/keywords/architecture","display_name":"Architecture","score":0.5397233963012695},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5121092796325684},{"id":"https://openalex.org/keywords/indigenous","display_name":"Indigenous","score":0.5101778507232666},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.47503095865249634},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.39499834179878235},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.328123539686203},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.17278435826301575},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.15030580759048462},{"id":"https://openalex.org/keywords/ecology","display_name":"Ecology","score":0.10310184955596924}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.8834807872772217},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6524248123168945},{"id":"https://openalex.org/C2777042776","wikidata":"https://www.wikidata.org/wiki/Q4583103","display_name":"Preparedness","level":2,"score":0.5561286211013794},{"id":"https://openalex.org/C123657996","wikidata":"https://www.wikidata.org/wiki/Q12271","display_name":"Architecture","level":2,"score":0.5397233963012695},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5121092796325684},{"id":"https://openalex.org/C55958113","wikidata":"https://www.wikidata.org/wiki/Q169480","display_name":"Indigenous","level":2,"score":0.5101778507232666},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.47503095865249634},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.39499834179878235},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.328123539686203},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.17278435826301575},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.15030580759048462},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.10310184955596924},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3613905.3650919","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3613905.3650919","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3613905.3650919","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Extended Abstracts of the CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.1145/3613905.3650919","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3613905.3650919","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3613905.3650919","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Extended Abstracts of the CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/11","score":0.7799999713897705,"display_name":"Sustainable cities and communities"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":false},"content_urls":{"pdf":"https://content.openalex.org/works/W4396832157.pdf"},"referenced_works_count":12,"referenced_works":["https://openalex.org/W2598538582","https://openalex.org/W2790367188","https://openalex.org/W2799671356","https://openalex.org/W2911369981","https://openalex.org/W2912708088","https://openalex.org/W3008579903","https://openalex.org/W3027879771","https://openalex.org/W3028293912","https://openalex.org/W4212959311","https://openalex.org/W4360981680","https://openalex.org/W4380319827","https://openalex.org/W4389785739"],"related_works":["https://openalex.org/W4387497383","https://openalex.org/W3183948672","https://openalex.org/W3173606202","https://openalex.org/W3110381201","https://openalex.org/W2948807893","https://openalex.org/W2935909890","https://openalex.org/W2778153218","https://openalex.org/W2758277628","https://openalex.org/W1531601525","https://openalex.org/W4383501580"],"abstract_inverted_index":{"The":[0,81],"Southwestern":[1],"US":[2],"is":[3,20,147],"a":[4,8,84,111,129,166],"water-scarce":[5],"region":[6],"experiencing":[7],"megadrought":[9],"more":[10,167],"exceptional":[11],"than":[12],"any":[13],"in":[14,31,47,162,183],"the":[15,23,32,39,60,96,156,173,184],"past":[16],"1200":[17],"years.":[18],"It":[19],"also":[21,143],"among":[22],"most":[24],"rapidly":[25],"growing,":[26],"urbanizing,":[27],"and":[28,52,102,119,140,169,177],"diversifying":[29],"areas":[30],"country.":[33],"To":[34],"help":[35],"people":[36],"engage":[37],"with":[38],"information":[40,73],"they":[41],"need":[42,196],"to":[43,71,78,90,122,133,149,164,197],"assist":[44],"their":[45],"communities":[46,161],"making":[48],"decisions":[49],"about":[50,74,153],"water":[51,76,154,181],"drought":[53],"preparedness,":[54],"our":[55],"interdisciplinary":[56],"research":[57],"team":[58],"developed":[59],"Arizona":[61,79,163],"Water":[62],"Chatbot,":[63],"an":[64,134],"OpenAI-powered":[65],"chatbot":[66,82],"that":[67,87,127,180],"uses":[68,83],"retrieval-augmented":[69],"generation":[70],"deliver":[72,190],"Arizona's":[75],"situation":[77],"residents.":[80],"distinctive":[85],"architecture":[86,113],"implements":[88],"guardrails":[89],"mitigate":[91],"malicious":[92],"content":[93],"generation,":[94],"ensuring":[95],"delivery":[97],"of":[98,117,172,186],"context-sensitive,":[99],"relevant,":[100],"accurate,":[101],"user-friendly":[103],"responses.":[104],"In":[105],"this":[106],"paper":[107],"we":[108,189],"discuss":[109,144],"how":[110,145],"custom":[112,130],"provides":[114],"fine-grained":[115],"control":[116],"answers":[118],"increased":[120],"ability":[121],"run":[123],"multiple":[124],"security":[125],"checks":[126],"make":[128],"bot":[131],"preferable":[132],"OpenAI-hosted":[135],"GPT":[136],"for":[137,203],"some":[138],"requirements":[139],"situations.":[141],"We":[142],"Waterbot":[146],"trained":[148],"incorporate":[150],"Indigenous":[151],"perspectives":[152],"from":[155],"22":[157],"American":[158],"Indian":[159],"tribal":[160],"provide":[165],"accurate":[168],"holistic":[170],"view":[171],"important":[174],"historical,":[175],"spiritual,":[176],"ecological":[178],"role":[179],"plays":[182],"lives":[185],"Arizonans.":[187],"Finally,":[188],"insights":[191],"on":[192],"what":[193],"other":[194],"teams":[195],"consider":[198],"when":[199],"building":[200],"similar":[201],"bots":[202],"public":[204],"use.":[205]},"counts_by_year":[{"year":2026,"cited_by_count":4},{"year":2025,"cited_by_count":8},{"year":2024,"cited_by_count":1}],"updated_date":"2026-07-15T18:14:33.161393","created_date":"2025-10-10T00:00:00"}
