{"id":"https://openalex.org/W4386700097","doi":"https://doi.org/10.1145/3603304.3603336","title":"Systematic Literature Review on Adoption of E-government among Employees in the Public Sector","display_name":"Systematic Literature Review on Adoption of E-government among Employees in the Public Sector","publication_year":2023,"publication_date":"2023-09-13","ids":{"openalex":"https://openalex.org/W4386700097","doi":"https://doi.org/10.1145/3603304.3603336"},"language":"en","primary_location":{"id":"doi:10.1145/3603304.3603336","is_oa":true,"landing_page_url":"http://dx.doi.org/10.1145/3603304.3603336","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3603304.3603336?download=true","source":null,"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Central and Eastern European eDem and eGov Days 2023","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://dl.acm.org/doi/pdf/10.1145/3603304.3603336?download=true","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5015791645","display_name":"Nur Syuhaini Abdul Wahi","orcid":"https://orcid.org/0000-0002-9638-6563"},"institutions":[{"id":"https://openalex.org/I1331168281","display_name":"Ludovika University of Public Service","ror":"https://ror.org/040yeqy86","country_code":"HU","type":"education","lineage":["https://openalex.org/I1331168281"]}],"countries":["HU"],"is_corresponding":true,"raw_author_name":"Nur Syuhaini Abdul Wahi","raw_affiliation_strings":["Doctoral School of Public Administration Sciences, University of Public Service, Hungary"],"raw_orcid":"https://orcid.org/0000-0002-9638-6563","affiliations":[{"raw_affiliation_string":"Doctoral School of Public Administration Sciences, University of Public Service, Hungary","institution_ids":["https://openalex.org/I1331168281"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5042885726","display_name":"L\u00e1szl\u00f3 Ber\u00e9nyi","orcid":"https://orcid.org/0000-0003-0596-9315"},"institutions":[{"id":"https://openalex.org/I1331168281","display_name":"Ludovika University of Public Service","ror":"https://ror.org/040yeqy86","country_code":"HU","type":"education","lineage":["https://openalex.org/I1331168281"]}],"countries":["HU"],"is_corresponding":false,"raw_author_name":"Laszlo Berenyi","raw_affiliation_strings":["Department of Public Management and Information Technology, University of Public Service, Hungary"],"raw_orcid":"https://orcid.org/0000-0003-0596-9315","affiliations":[{"raw_affiliation_string":"Department of Public Management and Information Technology, University of Public Service, Hungary","institution_ids":["https://openalex.org/I1331168281"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5015791645"],"corresponding_institution_ids":["https://openalex.org/I1331168281"],"apc_list":null,"apc_paid":null,"fwci":6.0118,"has_fulltext":true,"cited_by_count":5,"citation_normalized_percentile":{"value":0.9627182,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"21","last_page":"28"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9955000281333923,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9955000281333923,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9908999800682068,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14435","display_name":"Information Retrieval and Data Mining","score":0.9797000288963318,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/public-sector","display_name":"Public sector","score":0.7086408138275146},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.6819330453872681},{"id":"https://openalex.org/keywords/scopus","display_name":"Scopus","score":0.6428242921829224},{"id":"https://openalex.org/keywords/identification","display_name":"Identification (biology)","score":0.596896767616272},{"id":"https://openalex.org/keywords/thematic-analysis","display_name":"Thematic analysis","score":0.5944485068321228},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5781949162483215},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.5693422555923462},{"id":"https://openalex.org/keywords/systematic-review","display_name":"Systematic review","score":0.5522041320800781},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5365204215049744},{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.5137571096420288},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5037087798118591},{"id":"https://openalex.org/keywords/empirical-research","display_name":"Empirical research","score":0.4477352499961853},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4182007312774658},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.33495453000068665},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.2977179288864136},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.24330464005470276},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.19281691312789917},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.143354594707489}],"concepts":[{"id":"https://openalex.org/C147859227","wikidata":"https://www.wikidata.org/wiki/Q294217","display_name":"Public sector","level":2,"score":0.7086408138275146},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.6819330453872681},{"id":"https://openalex.org/C83867959","wikidata":"https://www.wikidata.org/wiki/Q371467","display_name":"Scopus","level":3,"score":0.6428242921829224},{"id":"https://openalex.org/C116834253","wikidata":"https://www.wikidata.org/wiki/Q2039217","display_name":"Identification (biology)","level":2,"score":0.596896767616272},{"id":"https://openalex.org/C74196892","wikidata":"https://www.wikidata.org/wiki/Q7781188","display_name":"Thematic analysis","level":3,"score":0.5944485068321228},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5781949162483215},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.5693422555923462},{"id":"https://openalex.org/C189708586","wikidata":"https://www.wikidata.org/wiki/Q1504425","display_name":"Systematic review","level":3,"score":0.5522041320800781},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5365204215049744},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.5137571096420288},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5037087798118591},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.4477352499961853},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4182007312774658},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.33495453000068665},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.2977179288864136},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.24330464005470276},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.19281691312789917},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.143354594707489},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C59822182","wikidata":"https://www.wikidata.org/wiki/Q441","display_name":"Botany","level":1,"score":0.0},{"id":"https://openalex.org/C2779473830","wikidata":"https://www.wikidata.org/wiki/Q1540899","display_name":"MEDLINE","level":2,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1145/3603304.3603336","is_oa":true,"landing_page_url":"http://dx.doi.org/10.1145/3603304.3603336","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3603304.3603336?download=true","source":null,"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Central and Eastern European eDem and eGov Days 2023","raw_type":"proceedings-article"},{"id":"pmh:oai:real.mtak.hu:174477","is_oa":true,"landing_page_url":null,"pdf_url":"http://real.mtak.hu/174477/1/3603304.3603336.pdf","source":{"id":"https://openalex.org/S4306400081","display_name":"Repository of the Academy's Library (Library of the Hungarian Academy of Sciences)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4210140733","host_organization_name":"Library and Information Centre of the Hungarian Academy of Sciences","host_organization_lineage":["https://openalex.org/I4210140733"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Book Section"},{"id":"pmh:oai:tudasportal.uni-nke.hu:20.500.12944/20912","is_oa":true,"landing_page_url":"http://hdl.handle.net/20.500.12944/20912","pdf_url":"https://tudasportal.uni-nke.hu/xmlui/bitstream/20.500.12944/20912/1/3603304.3603336.pdf","source":{"id":"https://openalex.org/S7407055284","display_name":"K\u00f6zszolg\u00e1lati Tud\u00e1sport\u00e1l","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/other"}],"best_oa_location":{"id":"doi:10.1145/3603304.3603336","is_oa":true,"landing_page_url":"http://dx.doi.org/10.1145/3603304.3603336","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3603304.3603336?download=true","source":null,"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Central and Eastern European eDem and eGov Days 2023","raw_type":"proceedings-article"},"sustainable_development_goals":[{"score":0.41999998688697815,"id":"https://metadata.un.org/sdg/17","display_name":"Partnerships for the goals"}],"awards":[{"id":"https://openalex.org/G1842787623","display_name":null,"funder_award_id":"TKP2021-NKTA-51","funder_id":"https://openalex.org/F4320335908","funder_display_name":"Nemzeti Kutat\u00e1si, Fejleszt\u00e9si \u00e9s Innovaci\u00f3s Alap"},{"id":"https://openalex.org/G2190636616","display_name":null,"funder_award_id":"TKP2021-NKTA","funder_id":"https://openalex.org/F4320335908","funder_display_name":"Nemzeti Kutat\u00e1si, Fejleszt\u00e9si \u00e9s Innovaci\u00f3s Alap"},{"id":"https://openalex.org/G298428782","display_name":null,"funder_award_id":"TKP2021","funder_id":"https://openalex.org/F4320335908","funder_display_name":"Nemzeti Kutat\u00e1si, Fejleszt\u00e9si \u00e9s Innovaci\u00f3s Alap"}],"funders":[{"id":"https://openalex.org/F4320335908","display_name":"Nemzeti Kutat\u00e1si, Fejleszt\u00e9si \u00e9s Innovaci\u00f3s Alap","ror":null}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4386700097.pdf","grobid_xml":"https://content.openalex.org/works/W4386700097.grobid-xml"},"referenced_works_count":40,"referenced_works":["https://openalex.org/W1177209620","https://openalex.org/W1531846075","https://openalex.org/W2041200455","https://openalex.org/W2098726874","https://openalex.org/W2124413341","https://openalex.org/W2129883442","https://openalex.org/W2274261115","https://openalex.org/W2294440414","https://openalex.org/W2295666579","https://openalex.org/W2339476632","https://openalex.org/W2401171066","https://openalex.org/W2411709805","https://openalex.org/W2527500079","https://openalex.org/W2567400064","https://openalex.org/W2607684420","https://openalex.org/W2749343693","https://openalex.org/W2765587734","https://openalex.org/W2767357342","https://openalex.org/W2771225583","https://openalex.org/W2836845232","https://openalex.org/W2865233769","https://openalex.org/W2890807251","https://openalex.org/W2930689767","https://openalex.org/W2946906390","https://openalex.org/W2950584081","https://openalex.org/W2962831464","https://openalex.org/W2964511068","https://openalex.org/W2979808771","https://openalex.org/W3046778687","https://openalex.org/W3064185548","https://openalex.org/W3095817920","https://openalex.org/W3117545347","https://openalex.org/W3159346608","https://openalex.org/W3164900746","https://openalex.org/W4200339016","https://openalex.org/W4226262824","https://openalex.org/W4240879970","https://openalex.org/W4245935319","https://openalex.org/W4281297389","https://openalex.org/W4313062474"],"related_works":["https://openalex.org/W4389095033","https://openalex.org/W3140300071","https://openalex.org/W4233273178","https://openalex.org/W2552566180","https://openalex.org/W4380081217","https://openalex.org/W4210604288","https://openalex.org/W2018488738","https://openalex.org/W2120516750","https://openalex.org/W4385436685","https://openalex.org/W4288434538"],"abstract_inverted_index":{"Government":[0],"worldwide":[1],"has":[2,33],"adopted":[3],"e-government":[4,42,57,101,177],"into":[5],"their":[6],"organizations":[7],"to":[8,17,37,64,81,90,165,175,189],"improve":[9],"the":[10,20,28,47,61,97,106,111,118,190,202],"efficiency":[11],"and":[12,71,132,141,158,169,173],"effectiveness":[13],"of":[14,99,117],"service":[15],"delivery":[16],"citizens.":[18],"However,":[19],"non-adoption":[21],"behavior":[22],"among":[23,44,59,103],"public-sector":[24],"employees":[25,45,104],"is":[26,68],"hampering":[27],"digitalization":[29],"effort.":[30],"This":[31,114,162],"issue":[32],"attracted":[34],"several":[35],"researchers":[36,76],"conduct":[38,91],"a":[39,92,195],"study":[40,88,185],"on":[41,56,129,134],"adoption":[43,58,98],"in":[46,105,179,201],"public":[48,107],"sector.":[49,108],"Although":[50,183],"numerous":[51],"studies":[52],"are":[53],"being":[54],"conducted":[55],"employees,":[60],"effort":[62,80],"made":[63,78],"review":[65,82,95,112,163],"this":[66,83,87,184],"topic":[67,84],"still":[69],"scarce":[70],"limited.":[72],"Nevertheless,":[73],"only":[74,187],"scant":[75],"have":[77],"an":[79,100],"systematically.":[85],"Therefore,":[86],"aims":[89,164],"systematic":[93,125],"literature":[94],"concerning":[96],"system":[102],"PRISMA":[109],"guided":[110],"process.":[113],"SLR":[115],"consists":[116],"following":[119],"methodological":[120],"steps:":[121],"formulating":[122],"research":[123,200],"questions,":[124],"searching":[126],"strategies":[127,178],"based":[128],"identification,":[130],"screening,":[131],"eligibility":[133],"established":[135],"databases":[136],"(Scopus),":[137],"then":[138],"data":[139],"extraction":[140],"analysis.":[142],"Three":[143],"main":[144],"themes":[145],"were":[146],"identified":[147],"through":[148],"thematic":[149],"analysis,":[150],"namely":[151],"(1)":[152],"human":[153],"factors,":[154,157],"(2)":[155],"technical":[156],"(3)":[159],"organizational":[160],"factors.":[161],"provide":[166,194],"reliable":[167],"knowledge":[168],"ideas":[170],"for":[171,198],"academics":[172],"practitioners":[174],"implement":[176],"governmental":[180],"agencies":[181],"effectively.":[182],"was":[186],"restricted":[188],"review,":[191],"it":[192],"would":[193],"valuable":[196],"basis":[197],"empirical":[199],"future.":[203]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1}],"updated_date":"2026-04-28T14:05:53.105641","created_date":"2025-10-10T00:00:00"}