{"id":"https://openalex.org/W4366595801","doi":"https://doi.org/10.1145/3544549.3573860","title":"Visualizing Client Interactions in B2B Context: Design Explorations","display_name":"Visualizing Client Interactions in B2B Context: Design Explorations","publication_year":2023,"publication_date":"2023-04-19","ids":{"openalex":"https://openalex.org/W4366595801","doi":"https://doi.org/10.1145/3544549.3573860"},"language":"en","primary_location":{"id":"doi:10.1145/3544549.3573860","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3544549.3573860","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5023285680","display_name":"Tenzin Yeshi","orcid":"https://orcid.org/0000-0001-5312-382X"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Tenzin Yeshi","raw_affiliation_strings":["IBM Research, United States"],"raw_orcid":"https://orcid.org/0000-0001-5312-382X","affiliations":[{"raw_affiliation_string":"IBM Research, United States","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5053719879","display_name":"Alice Yoonjeong Lee","orcid":"https://orcid.org/0000-0002-8562-5063"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Alice Yoonjeong Lee","raw_affiliation_strings":["IBM Research, United States"],"raw_orcid":"https://orcid.org/0000-0002-8562-5063","affiliations":[{"raw_affiliation_string":"IBM Research, United States","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5075524542","display_name":"Robert J. Moore","orcid":"https://orcid.org/0000-0002-5636-9822"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Robert Moore","raw_affiliation_strings":["IBM Research, United States"],"raw_orcid":"https://orcid.org/0000-0002-5636-9822","affiliations":[{"raw_affiliation_string":"IBM Research, United States","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5102048754","display_name":"Guang\u2010Jie Ren","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Guang-Jie Ren","raw_affiliation_strings":["IBM Research, United States"],"raw_orcid":"https://orcid.org/0000-0002-6901-6153","affiliations":[{"raw_affiliation_string":"IBM Research, United States","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.5403,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.71572077,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":95,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"7"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12720","display_name":"Multimedia Communication and Technology","score":0.9656999707221985,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12720","display_name":"Multimedia Communication and Technology","score":0.9656999707221985,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9488000273704529,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10799","display_name":"Data Visualization and Analytics","score":0.9488000273704529,"subfield":{"id":"https://openalex.org/subfields/1707","display_name":"Computer Vision and Pattern Recognition"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/timeline","display_name":"Timeline","score":0.7741589546203613},{"id":"https://openalex.org/keywords/workflow","display_name":"Workflow","score":0.7367575168609619},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7363048791885376},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.6083954572677612},{"id":"https://openalex.org/keywords/multitude","display_name":"Multitude","score":0.5948999524116516},{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"Customer relationship management","score":0.4911939799785614},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.43699389696121216},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.4001932144165039},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.37544548511505127},{"id":"https://openalex.org/keywords/database","display_name":"Database","score":0.16004708409309387}],"concepts":[{"id":"https://openalex.org/C4438859","wikidata":"https://www.wikidata.org/wiki/Q186117","display_name":"Timeline","level":2,"score":0.7741589546203613},{"id":"https://openalex.org/C177212765","wikidata":"https://www.wikidata.org/wiki/Q627335","display_name":"Workflow","level":2,"score":0.7367575168609619},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7363048791885376},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6083954572677612},{"id":"https://openalex.org/C2780565519","wikidata":"https://www.wikidata.org/wiki/Q1208937","display_name":"Multitude","level":2,"score":0.5948999524116516},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.4911939799785614},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.43699389696121216},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.4001932144165039},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.37544548511505127},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.16004708409309387},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C95457728","wikidata":"https://www.wikidata.org/wiki/Q309","display_name":"History","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3544549.3573860","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3544549.3573860","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.6000000238418579,"id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":2,"referenced_works":["https://openalex.org/W2029135525","https://openalex.org/W2111971407"],"related_works":["https://openalex.org/W2417432647","https://openalex.org/W1858249912","https://openalex.org/W2371114124","https://openalex.org/W2114034199","https://openalex.org/W2168950483","https://openalex.org/W1975110769","https://openalex.org/W2378535610","https://openalex.org/W4391249598","https://openalex.org/W2317428717","https://openalex.org/W2734259032"],"abstract_inverted_index":{"In":[0,50,132],"business-to-business":[1],"(B2B)":[2],"commerce,":[3],"the":[4,10,16,24,88,154],"provider":[5],"organization\u2019s":[6],"collective":[7],"understanding":[8],"of":[9,21,26,28],"client":[11,57,107,147],"organization":[12],"is":[13],"distributed":[14],"across":[15],"communications":[17,30],"among":[18],"a":[19,93],"multitude":[20],"individuals.":[22],"However,":[23],"substance":[25],"many":[27],"these":[29,55],"typically":[31],"goes":[32],"unrecorded":[33],"even":[34],"when":[35],"using":[36,142],"standard":[37],"Customer":[38],"Relationship":[39],"Management":[40],"(CRM)":[41],"tools":[42],"and":[43,129,152],"therefore":[44],"their":[45],"value":[46],"remains":[47],"largely":[48],"untapped.":[49],"an":[51,62,97],"attempt":[52],"to":[53,92,103,145],"capture":[54,65],"valuable":[56],"interaction":[58,121],"data,":[59],"we":[60,101,116,135,156],"built":[61],"intuitive":[63],"data":[64,144],"tool":[66],"that":[67,87],"fits":[68],"in":[69,149],"with":[70],"sellers\u2019":[71],"client-facing":[72],"workflows.":[73],"But":[74],"despite":[75],"giving":[76],"positive":[77],"feedback":[78,112],"on":[79,110,137],"our":[80,82,114,138],"prototype,":[81],"study":[83],"participants":[84],"informed":[85],"us":[86],"company":[89],"was":[90],"transitioning":[91],"new":[94],"CRM":[95,143],"system,":[96],"industry":[98],"standard.":[99],"Therefore,":[100],"pivoted":[102],"creating":[104],"visualizations":[105],"for":[106,141],"insights.":[108],"Based":[109],"extensive":[111],"from":[113],"participants,":[115],"designed":[117],"four":[118],"novel":[119],"B2B":[120,150],"visualizations:":[122],"1)":[123],"Interactions,":[124],"2)":[125],"Timeline,":[126],"3)":[127],"Topics":[128],"4)":[130],"Network.":[131],"this":[133],"paper,":[134],"report":[136],"design":[139],"exploration":[140],"visualize":[146],"relationships":[148],"context":[151],"discuss":[153],"challenges":[155],"encountered.":[157]},"counts_by_year":[{"year":2026,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}