{"id":"https://openalex.org/W3109776429","doi":"https://doi.org/10.1145/3368089.3417057","title":"Establishing key performance indicators for measuring software-development processes at a large organization","display_name":"Establishing key performance indicators for measuring software-development processes at a large organization","publication_year":2020,"publication_date":"2020-11-08","ids":{"openalex":"https://openalex.org/W3109776429","doi":"https://doi.org/10.1145/3368089.3417057","mag":"3109776429"},"language":"en","primary_location":{"id":"doi:10.1145/3368089.3417057","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3368089.3417057","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 28th ACM Joint Meeting on European Software Engineering Conference and Symposium on the Foundations of Software Engineering","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5032944807","display_name":"Cem S\u00fcr\u00fcc\u00fc","orcid":null},"institutions":[{"id":"https://openalex.org/I4210096591","display_name":"Volkswagen Financial Services (Germany)","ror":"https://ror.org/00bf6gk85","country_code":"DE","type":"company","lineage":["https://openalex.org/I4210096591"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Cem S\u00fcr\u00fcc\u00fc","raw_affiliation_strings":["Volkswagen Financial Services, Germany / University of Magdeburg, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Volkswagen Financial Services, Germany / University of Magdeburg, Germany","institution_ids":["https://openalex.org/I4210096591"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5050824298","display_name":"Bianying Song","orcid":null},"institutions":[{"id":"https://openalex.org/I4210096591","display_name":"Volkswagen Financial Services (Germany)","ror":"https://ror.org/00bf6gk85","country_code":"DE","type":"company","lineage":["https://openalex.org/I4210096591"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Bianying Song","raw_affiliation_strings":["Volkswagen Financial Services, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Volkswagen Financial Services, Germany","institution_ids":["https://openalex.org/I4210096591"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5042728295","display_name":"Jacob Kr\u00fcger","orcid":"https://orcid.org/0000-0002-0283-248X"},"institutions":[{"id":"https://openalex.org/I185261750","display_name":"University of Toronto","ror":"https://ror.org/03dbr7087","country_code":"CA","type":"education","lineage":["https://openalex.org/I185261750"]},{"id":"https://openalex.org/I4210138551","display_name":"University Hospital Magdeburg","ror":"https://ror.org/03m04df46","country_code":"DE","type":"healthcare","lineage":["https://openalex.org/I4210138551"]}],"countries":["CA","DE"],"is_corresponding":false,"raw_author_name":"Jacob Kr\u00fcger","raw_affiliation_strings":["University of Toronto, Canada / University of Magdeburg, Germany"],"raw_orcid":"https://orcid.org/0000-0002-0283-248X","affiliations":[{"raw_affiliation_string":"University of Toronto, Canada / University of Magdeburg, Germany","institution_ids":["https://openalex.org/I4210138551","https://openalex.org/I185261750"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5042946019","display_name":"Gunter Saake","orcid":"https://orcid.org/0000-0001-9576-8474"},"institutions":[{"id":"https://openalex.org/I4210138551","display_name":"University Hospital Magdeburg","ror":"https://ror.org/03m04df46","country_code":"DE","type":"healthcare","lineage":["https://openalex.org/I4210138551"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Gunter Saake","raw_affiliation_strings":["University of Magdeburg, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Magdeburg, Germany","institution_ids":["https://openalex.org/I4210138551"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5086853013","display_name":"Thomas Leich","orcid":"https://orcid.org/0000-0001-9580-7728"},"institutions":[{"id":"https://openalex.org/I94575722","display_name":"Harz University of Applied Sciences","ror":"https://ror.org/048yn7628","country_code":"DE","type":"education","lineage":["https://openalex.org/I94575722"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Thomas Leich","raw_affiliation_strings":["Harz University of Applied Sciences, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Harz University of Applied Sciences, Germany","institution_ids":["https://openalex.org/I94575722"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5032944807"],"corresponding_institution_ids":["https://openalex.org/I4210096591"],"apc_list":null,"apc_paid":null,"fwci":1.1134,"has_fulltext":false,"cited_by_count":11,"citation_normalized_percentile":{"value":0.85063732,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"1331","last_page":"1341"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10260","display_name":"Software Engineering Research","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10260","display_name":"Software Engineering Research","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12127","display_name":"Software System Performance and Reliability","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.998199999332428,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.6470844149589539},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.6259430646896362},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6080759763717651},{"id":"https://openalex.org/keywords/performance-indicator","display_name":"Performance indicator","score":0.563164472579956},{"id":"https://openalex.org/keywords/comparability","display_name":"Comparability","score":0.5618941187858582},{"id":"https://openalex.org/keywords/software-development","display_name":"Software development","score":0.49259501695632935},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.44882071018218994},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.44416871666908264},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3877924382686615},{"id":"https://openalex.org/keywords/engineering-management","display_name":"Engineering management","score":0.332908034324646},{"id":"https://openalex.org/keywords/risk-analysis","display_name":"Risk analysis (engineering)","score":0.329959511756897},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.21548518538475037},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.18556594848632812},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.1518673598766327}],"concepts":[{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.6470844149589539},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.6259430646896362},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6080759763717651},{"id":"https://openalex.org/C135510737","wikidata":"https://www.wikidata.org/wiki/Q860554","display_name":"Performance indicator","level":2,"score":0.563164472579956},{"id":"https://openalex.org/C197947376","wikidata":"https://www.wikidata.org/wiki/Q5155608","display_name":"Comparability","level":2,"score":0.5618941187858582},{"id":"https://openalex.org/C529173508","wikidata":"https://www.wikidata.org/wiki/Q638608","display_name":"Software development","level":3,"score":0.49259501695632935},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.44882071018218994},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.44416871666908264},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3877924382686615},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.332908034324646},{"id":"https://openalex.org/C112930515","wikidata":"https://www.wikidata.org/wiki/Q4389547","display_name":"Risk analysis (engineering)","level":1,"score":0.329959511756897},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.21548518538475037},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.18556594848632812},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.1518673598766327},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C114614502","wikidata":"https://www.wikidata.org/wiki/Q76592","display_name":"Combinatorics","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3368089.3417057","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3368089.3417057","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 28th ACM Joint Meeting on European Software Engineering Conference and Symposium on the Foundations of Software Engineering","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Partnerships for the goals","id":"https://metadata.un.org/sdg/17","score":0.5199999809265137}],"awards":[{"id":"https://openalex.org/G979986140","display_name":null,"funder_award_id":"LE 3382/2-3, SA 465/49-3","funder_id":"https://openalex.org/F4320320879","funder_display_name":"Deutsche Forschungsgemeinschaft"}],"funders":[{"id":"https://openalex.org/F4320320879","display_name":"Deutsche Forschungsgemeinschaft","ror":"https://ror.org/018mejw64"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":22,"referenced_works":["https://openalex.org/W112682245","https://openalex.org/W1983176017","https://openalex.org/W2038335406","https://openalex.org/W2061043610","https://openalex.org/W2068137721","https://openalex.org/W2126699566","https://openalex.org/W2126822627","https://openalex.org/W2143455118","https://openalex.org/W2149449383","https://openalex.org/W2157860524","https://openalex.org/W2161199585","https://openalex.org/W2161498631","https://openalex.org/W2171816001","https://openalex.org/W2500697748","https://openalex.org/W2534900249","https://openalex.org/W2582743722","https://openalex.org/W2752716327","https://openalex.org/W2768134685","https://openalex.org/W3004710862","https://openalex.org/W3108926370","https://openalex.org/W3167120235","https://openalex.org/W4249662164"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2365594754","https://openalex.org/W4287902769","https://openalex.org/W2575292835","https://openalex.org/W3001140700","https://openalex.org/W3021704418","https://openalex.org/W2995453361","https://openalex.org/W4390295458","https://openalex.org/W1990407237","https://openalex.org/W2092282998"],"abstract_inverted_index":{"Developing":[0],"software":[1,91],"systems":[2],"in":[3,134],"large":[4,95,132],"organizations":[5],"requires":[6],"the":[7,53,90,135,189],"cooperation":[8],"of":[9,52,75,93,117,181,191],"various":[10],"organizational":[11,22,108],"units":[12],"and":[13,24,48,103,147,158,167,211],"stakeholders.":[14],"As":[15],"software-development":[16,64,124],"processes":[17,65,125],"are":[18,25,66,173],"distributed":[19],"among":[20],"such":[21,60],"units;":[23],"constantly":[26],"transformed":[27],"to":[28,45,58,84,162,187,203,206,216],"fulfill":[29],"new":[30,39,119],"domain":[31],"regulations,":[32],"address":[33],"changing":[34],"customer":[35],"requirements,":[36],"or":[37],"adopt":[38,186],"software-engineering":[40],"methods;":[41],"it":[42,80],"is":[43,81],"challenging":[44,83],"ensure,":[46],"measure,":[47],"steer\u2014essentially":[49],"monitor\u2014the":[50],"quality":[51],"resulting":[54],"systems.":[55],"One":[56],"means":[57],"facilitate":[59,217],"monitoring":[61,157,212],"throughout":[62],"whole":[63],"key":[67,86,120,149,192,213],"performance":[68,87,121,150,193,214],"indicators,":[69],"which":[70,160],"provide":[71],"a":[72,94,131,182],"consolidated":[73],"analysis":[74],"an":[76,179],"organizations\u2019":[77],"performance.":[78],"However,":[79],"also":[82],"introduce":[85],"indicators":[88,122,194,215],"for":[89,123,175,209],"development":[92],"organization,":[96],"as":[97,195,197],"they":[98,184],"must":[99],"be":[100],"implemented":[101],"at":[102,126],"accepted":[104],"by":[105],"all":[106],"relevant":[107],"units.":[109],"In":[110],"this":[111],"paper,":[112],"we":[113,145,201],"report":[114],"our":[115,141],"experiences":[116],"introducing":[118,210],"Volkswagen":[127],"Financial":[128],"Services":[129],"AG,":[130],"organization":[133],"financial":[136],"sector.":[137],"We":[138],"describe":[139],"i)":[140],"methodology;":[142],"ii)":[143],"how":[144],"customized":[146],"use":[148],"indicators;":[151],"iii)":[152],"benefits":[153],"achieved,":[154],"namely":[155],"improved":[156],"comparability,":[159],"help":[161],"define":[163],"quality-improving":[164],"actions;":[165],"iv)":[166],"six":[168],"lessons":[169],"learned.":[170],"These":[171],"insights":[172],"helpful":[174],"other":[176],"practitioners,":[177],"providing":[178],"overview":[180],"methodology":[183],"can":[185],"assess":[188],"feasibility":[190],"well":[196],"their":[198,218],"benefits.":[199],"Moreover,":[200],"hope":[202],"motivate":[204],"research":[205],"investigate":[207],"methods":[208],"adoption.":[219]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":3}],"updated_date":"2026-03-27T05:58:40.876381","created_date":"2025-10-10T00:00:00"}