{"id":"https://openalex.org/W2953657294","doi":"https://doi.org/10.1145/3323716.3323729","title":"Improving customer satisfaction on internet services in L-NU using virtualized AAA network architecture","display_name":"Improving customer satisfaction on internet services in L-NU using virtualized AAA network architecture","publication_year":2019,"publication_date":"2019-03-16","ids":{"openalex":"https://openalex.org/W2953657294","doi":"https://doi.org/10.1145/3323716.3323729","mag":"2953657294"},"language":"en","primary_location":{"id":"doi:10.1145/3323716.3323729","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3323716.3323729","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 8th International Conference on Informatics, Environment, Energy and Applications","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5013573862","display_name":"Elizalde M. Berba","orcid":null},"institutions":[{"id":"https://openalex.org/I4210133411","display_name":"Lyceum-Northwestern University","ror":"https://ror.org/03xfjma97","country_code":"PH","type":"education","lineage":["https://openalex.org/I4210133411"]}],"countries":["PH"],"is_corresponding":true,"raw_author_name":"Elizalde M. Berba","raw_affiliation_strings":["Lyceum-Northwestern University, Mangatarem Pangasinan, Philippines"],"affiliations":[{"raw_affiliation_string":"Lyceum-Northwestern University, Mangatarem Pangasinan, Philippines","institution_ids":["https://openalex.org/I4210133411"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5090070836","display_name":"Thelma D. Palaoag","orcid":"https://orcid.org/0000-0002-5474-7260"},"institutions":[{"id":"https://openalex.org/I3133012915","display_name":"University of the Cordilleras","ror":"https://ror.org/02eg6d927","country_code":"PH","type":"education","lineage":["https://openalex.org/I3133012915"]}],"countries":["PH"],"is_corresponding":false,"raw_author_name":"Thelma D. Palaoag","raw_affiliation_strings":["University of the Cordilleras, Baguio City, Philippines"],"affiliations":[{"raw_affiliation_string":"University of the Cordilleras, Baguio City, Philippines","institution_ids":["https://openalex.org/I3133012915"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5013573862"],"corresponding_institution_ids":["https://openalex.org/I4210133411"],"apc_list":null,"apc_paid":null,"fwci":0.1769,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.52250599,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"178","last_page":"183"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10714","display_name":"Software-Defined Networks and 5G","score":0.9886999726295471,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10714","display_name":"Software-Defined Networks and 5G","score":0.9886999726295471,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10273","display_name":"IoT and Edge/Fog Computing","score":0.9430000185966492,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10400","display_name":"Network Security and Intrusion Detection","score":0.9041000008583069,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.7025665044784546},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.613093376159668},{"id":"https://openalex.org/keywords/network-architecture","display_name":"Network architecture","score":0.5292919278144836},{"id":"https://openalex.org/keywords/architecture","display_name":"Architecture","score":0.5169007778167725},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.4806005656719208},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.43646207451820374},{"id":"https://openalex.org/keywords/computer-network","display_name":"Computer network","score":0.3752366304397583},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.32988423109054565},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.15197250247001648}],"concepts":[{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.7025665044784546},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.613093376159668},{"id":"https://openalex.org/C193415008","wikidata":"https://www.wikidata.org/wiki/Q639681","display_name":"Network architecture","level":2,"score":0.5292919278144836},{"id":"https://openalex.org/C123657996","wikidata":"https://www.wikidata.org/wiki/Q12271","display_name":"Architecture","level":2,"score":0.5169007778167725},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.4806005656719208},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.43646207451820374},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.3752366304397583},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.32988423109054565},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.15197250247001648},{"id":"https://openalex.org/C153349607","wikidata":"https://www.wikidata.org/wiki/Q36649","display_name":"Visual arts","level":1,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3323716.3323729","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3323716.3323729","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 8th International Conference on Informatics, Environment, Energy and Applications","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320309475","display_name":"Northwestern University","ror":"https://ror.org/000e0be47"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":6,"referenced_works":["https://openalex.org/W1592714978","https://openalex.org/W2021568043","https://openalex.org/W2156197074","https://openalex.org/W2477418141","https://openalex.org/W2478155925","https://openalex.org/W2997836494"],"related_works":["https://openalex.org/W2065457896","https://openalex.org/W3173234801","https://openalex.org/W2167984027","https://openalex.org/W3021302227","https://openalex.org/W10630519","https://openalex.org/W1919377569","https://openalex.org/W3144288563","https://openalex.org/W3123907821","https://openalex.org/W2382319620","https://openalex.org/W3139395509"],"abstract_inverted_index":{"This":[0],"study":[1],"mainly":[2],"aims":[3],"to":[4,35,41,55,77,92,225,236,251,277,292,312,325],"improve":[5,36],"the":[6,21,37,42,47,52,89,94,99,107,112,126,130,135,142,147,151,155,167,171,185,188,195,211,272,279],"satisfaction":[7,109,127,144,160,208,273],"level":[8,110,128,145,161,198],"on":[9],"internet":[10,38,152,168,196,242],"services":[11,39],"in":[12,239],"Lyceum-Northwestern":[13],"University":[14],"(L-NU).":[15],"From":[16],"a":[17,26,59,75,119,178,205,252],"traditional":[18,156],"network":[19,33,60,101,122,137,157,175,190,221,229,248,261,281],"architecture,":[20,123],"researchers":[22,53,90,212],"made":[23],"use":[24,57],"of":[25,44,49,58,103,111,129,173,187,199,228,247,259,263,321],"virtualized":[27,120],"Authentication,":[28],"Authorization":[29],"and":[30,68,71,81,117,139,159,255,283,294,320],"Accounting":[31],"(AAA)":[32],"architecture":[34,158,191,222,249,282],"provided":[40],"students":[43],"L-NU.":[45],"For":[46],"methodology":[48],"this":[50,87,245],"study,":[51],"had":[54,91],"make":[56,86],"lifecycle":[61],"called":[62],"Prepare,":[63],"Plan,":[64],"Design,":[65],"Implement,":[66],"Operate,":[67],"Optimize":[69],"(PPDIOO)":[70],"there":[72],"was":[73,181,290],"also":[74,323],"need":[76],"combine":[78],"both":[79],"quantitative":[80],"qualitative":[82],"research":[83],"approach.":[84],"To":[85],"happen,":[88],"fulfill":[93],"following":[95],"objectives:":[96],"a)":[97],"determine":[98],"current":[100,108],"setup":[102,230],"L-NU,":[104],"b)":[105],"measure":[106,125],"users,":[113],"c)":[114],"design,":[115],"develop":[116],"implement":[118],"AAA":[121,136,174,220,280],"d)":[124],"users":[131,148,163],"who":[132,149,164],"have":[133,165],"used":[134,150,166,291],"setup,":[138],"e)":[140],"compare":[141],"measured":[143],"from":[146,162],"facilities":[153,169],"using":[154],"after":[170],"implementation":[172,186,286],"architecture.":[176],"As":[177],"result,":[179],"it":[180,215],"found":[182],"out":[183],"that":[184,214,219],"new":[189],"has":[192],"significantly":[193],"improved":[194],"service":[197],"L-NU":[200],"which":[201,310,322],"is":[202,216],"reflected":[203],"by":[204],"higher":[206],"customer":[207],"rating.":[209],"Therefore,":[210],"conclude":[213],"most":[217],"essential":[218],"be":[223],"implemented":[224],"enterprise":[226],"type":[227],"such":[231,300,315],"as":[232,301,316],"but":[233],"not":[234],"limited":[235],"education":[237],"institutions":[238],"managing":[240,260],"their":[241],"services.":[243],"Consequently,":[244],"kind":[246],"lead":[250],"more":[253,256,285],"effective":[254],"efficient":[257],"way":[258],"resources":[262,314],"an":[264,267],"institution":[265],"or":[266],"organization":[268],"while":[269],"further":[270],"improving":[271],"level.":[274],"In":[275],"order":[276],"optimize":[278],"gain":[284],"advantages,":[287],"virtualization":[288],"technology":[289],"contain":[293],"run":[295],"numerous":[296],"operating":[297],"system":[298],"instances":[299],"four":[302],"physical":[303,308],"servers":[304],"into":[305],"one":[306],"single":[307],"server":[309],"favors":[311],"saving":[313],"energy,":[317],"space,":[318],"money":[319],"leads":[324],"simplified":[326],"administration.":[327]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2020,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}