{"id":"https://openalex.org/W3030354934","doi":"https://doi.org/10.1145/3313831.3376501","title":"Exploring the Design Space of User-System Communication for Smart-home Routine Assistants","display_name":"Exploring the Design Space of User-System Communication for Smart-home Routine Assistants","publication_year":2020,"publication_date":"2020-04-21","ids":{"openalex":"https://openalex.org/W3030354934","doi":"https://doi.org/10.1145/3313831.3376501","mag":"3030354934"},"language":"en","primary_location":{"id":"doi:10.1145/3313831.3376501","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3313831.3376501","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5058700180","display_name":"Yi-Shyuan Chiang","orcid":"https://orcid.org/0000-0001-9326-1135"},"institutions":[{"id":"https://openalex.org/I25846049","display_name":"National Tsing Hua University","ror":"https://ror.org/00zdnkx70","country_code":"TW","type":"education","lineage":["https://openalex.org/I25846049"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"Yi-Shyuan Chiang","raw_affiliation_strings":["National Tsing Hua University, Hsinchu, Taiwan Roc"],"affiliations":[{"raw_affiliation_string":"National Tsing Hua University, Hsinchu, Taiwan Roc","institution_ids":["https://openalex.org/I25846049"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5008164265","display_name":"Ruei-Che Chang","orcid":"https://orcid.org/0000-0001-7545-4136"},"institutions":[{"id":"https://openalex.org/I25846049","display_name":"National Tsing Hua University","ror":"https://ror.org/00zdnkx70","country_code":"TW","type":"education","lineage":["https://openalex.org/I25846049"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Ruei-Che Chang","raw_affiliation_strings":["National Tsing Hua University, Hsinchu, Taiwan Roc"],"affiliations":[{"raw_affiliation_string":"National Tsing Hua University, Hsinchu, Taiwan Roc","institution_ids":["https://openalex.org/I25846049"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5028027245","display_name":"Yi-Lin Chuang","orcid":null},"institutions":[{"id":"https://openalex.org/I25846049","display_name":"National Tsing Hua University","ror":"https://ror.org/00zdnkx70","country_code":"TW","type":"education","lineage":["https://openalex.org/I25846049"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Yi-Lin Chuang","raw_affiliation_strings":["National Tsing Hua University, Hsinchu, Taiwan Roc"],"affiliations":[{"raw_affiliation_string":"National Tsing Hua University, Hsinchu, Taiwan Roc","institution_ids":["https://openalex.org/I25846049"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5001171733","display_name":"Shih-Ya Chou","orcid":null},"institutions":[{"id":"https://openalex.org/I25846049","display_name":"National Tsing Hua University","ror":"https://ror.org/00zdnkx70","country_code":"TW","type":"education","lineage":["https://openalex.org/I25846049"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Shih-Ya Chou","raw_affiliation_strings":["National Tsing Hua University, Hsinchu, Taiwan Roc"],"affiliations":[{"raw_affiliation_string":"National Tsing Hua University, Hsinchu, Taiwan Roc","institution_ids":["https://openalex.org/I25846049"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5062891440","display_name":"Hao-Ping Lee","orcid":"https://orcid.org/0000-0002-8063-1034"},"institutions":[{"id":"https://openalex.org/I148366613","display_name":"National Yang Ming Chiao Tung University","ror":"https://ror.org/00se2k293","country_code":"TW","type":"education","lineage":["https://openalex.org/I148366613"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Hao-Ping Lee","raw_affiliation_strings":["National Chiao Tung University, Hsinchu, Taiwan Roc"],"affiliations":[{"raw_affiliation_string":"National Chiao Tung University, Hsinchu, Taiwan Roc","institution_ids":["https://openalex.org/I148366613"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5071982510","display_name":"I-Ju Lin","orcid":null},"institutions":[{"id":"https://openalex.org/I25846049","display_name":"National Tsing Hua University","ror":"https://ror.org/00zdnkx70","country_code":"TW","type":"education","lineage":["https://openalex.org/I25846049"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"I-Ju Lin","raw_affiliation_strings":["National Tsing Hua University, Hsinchu, Taiwan Roc"],"affiliations":[{"raw_affiliation_string":"National Tsing Hua University, Hsinchu, Taiwan Roc","institution_ids":["https://openalex.org/I25846049"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5041355902","display_name":"Jian-Hua Jiang Chen","orcid":"https://orcid.org/0000-0002-5104-9002"},"institutions":[{"id":"https://openalex.org/I148366613","display_name":"National Yang Ming Chiao Tung University","ror":"https://ror.org/00se2k293","country_code":"TW","type":"education","lineage":["https://openalex.org/I148366613"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Jian-Hua Jiang Chen","raw_affiliation_strings":["National Chiao Tung University, Hsinchu, Taiwan Roc"],"affiliations":[{"raw_affiliation_string":"National Chiao Tung University, Hsinchu, Taiwan Roc","institution_ids":["https://openalex.org/I148366613"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5103095421","display_name":"Yung-Ju Chang","orcid":"https://orcid.org/0000-0001-6956-3459"},"institutions":[{"id":"https://openalex.org/I148366613","display_name":"National Yang Ming Chiao Tung University","ror":"https://ror.org/00se2k293","country_code":"TW","type":"education","lineage":["https://openalex.org/I148366613"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Yung-Ju Chang","raw_affiliation_strings":["National Chiao Tung University, Hsinchu, Taiwan Roc"],"affiliations":[{"raw_affiliation_string":"National Chiao Tung University, Hsinchu, Taiwan Roc","institution_ids":["https://openalex.org/I148366613"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":8,"corresponding_author_ids":["https://openalex.org/A5058700180"],"corresponding_institution_ids":["https://openalex.org/I25846049"],"apc_list":null,"apc_paid":null,"fwci":2.3106,"has_fulltext":false,"cited_by_count":34,"citation_normalized_percentile":{"value":0.90653095,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":100},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"14"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.996999979019165,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10803","display_name":"Innovative Human-Technology Interaction","score":0.9968000054359436,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6562365293502808},{"id":"https://openalex.org/keywords/feeling","display_name":"Feeling","score":0.6474140882492065},{"id":"https://openalex.org/keywords/space","display_name":"Space (punctuation)","score":0.6038063764572144},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.5813778042793274},{"id":"https://openalex.org/keywords/home-automation","display_name":"Home automation","score":0.42593470215797424},{"id":"https://openalex.org/keywords/systems-design","display_name":"Systems design","score":0.4240802824497223},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.20282673835754395},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.1494443118572235},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.09323522448539734},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.07631805539131165}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6562365293502808},{"id":"https://openalex.org/C122980154","wikidata":"https://www.wikidata.org/wiki/Q205555","display_name":"Feeling","level":2,"score":0.6474140882492065},{"id":"https://openalex.org/C2778572836","wikidata":"https://www.wikidata.org/wiki/Q380933","display_name":"Space (punctuation)","level":2,"score":0.6038063764572144},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.5813778042793274},{"id":"https://openalex.org/C507571656","wikidata":"https://www.wikidata.org/wiki/Q848436","display_name":"Home automation","level":2,"score":0.42593470215797424},{"id":"https://openalex.org/C31352089","wikidata":"https://www.wikidata.org/wiki/Q3750474","display_name":"Systems design","level":2,"score":0.4240802824497223},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.20282673835754395},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.1494443118572235},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.09323522448539734},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.07631805539131165},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3313831.3376501","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3313831.3376501","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/16","display_name":"Peace, Justice and strong institutions","score":0.5400000214576721}],"awards":[{"id":"https://openalex.org/G4224281458","display_name":null,"funder_award_id":"108-2634-F-007-006,108-2218- E-009-050","funder_id":"https://openalex.org/F4320322795","funder_display_name":"Ministry of Science and Technology, Taiwan"}],"funders":[{"id":"https://openalex.org/F4320322795","display_name":"Ministry of Science and Technology, Taiwan","ror":"https://ror.org/02kv4zf79"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":59,"referenced_works":["https://openalex.org/W76826465","https://openalex.org/W138590968","https://openalex.org/W1270658374","https://openalex.org/W1519778535","https://openalex.org/W1859579244","https://openalex.org/W1978860163","https://openalex.org/W1991015565","https://openalex.org/W1992916604","https://openalex.org/W1995641496","https://openalex.org/W2006457055","https://openalex.org/W2014583331","https://openalex.org/W2016159237","https://openalex.org/W2026805626","https://openalex.org/W2030273706","https://openalex.org/W2045065134","https://openalex.org/W2053075547","https://openalex.org/W2067711360","https://openalex.org/W2087061903","https://openalex.org/W2092795326","https://openalex.org/W2119603895","https://openalex.org/W2133270667","https://openalex.org/W2153246402","https://openalex.org/W2162598207","https://openalex.org/W2168747479","https://openalex.org/W2296106051","https://openalex.org/W2325594263","https://openalex.org/W2405187948","https://openalex.org/W2494735004","https://openalex.org/W2510136697","https://openalex.org/W2568698092","https://openalex.org/W2609648139","https://openalex.org/W2611101500","https://openalex.org/W2611961900","https://openalex.org/W2623302116","https://openalex.org/W2623956226","https://openalex.org/W2752491485","https://openalex.org/W2765712325","https://openalex.org/W2789534411","https://openalex.org/W2793625879","https://openalex.org/W2795679027","https://openalex.org/W2801110688","https://openalex.org/W2803870013","https://openalex.org/W2808135558","https://openalex.org/W2833916289","https://openalex.org/W2892700141","https://openalex.org/W2903036152","https://openalex.org/W2909608214","https://openalex.org/W2916904544","https://openalex.org/W2931490055","https://openalex.org/W2941399919","https://openalex.org/W2941857004","https://openalex.org/W2942007046","https://openalex.org/W2943811965","https://openalex.org/W2963395533","https://openalex.org/W2999091229","https://openalex.org/W4238869533","https://openalex.org/W4256238177","https://openalex.org/W4383617093","https://openalex.org/W6604736924"],"related_works":["https://openalex.org/W2291261743","https://openalex.org/W1540119434","https://openalex.org/W4229598134","https://openalex.org/W2335262298","https://openalex.org/W2765982327","https://openalex.org/W2071657884","https://openalex.org/W213396585","https://openalex.org/W4237671428","https://openalex.org/W2068152137","https://openalex.org/W2358660055"],"abstract_inverted_index":{"AI-enabled":[0],"smart-home":[1,146],"agents":[2],"that":[3,89],"automate":[4],"household":[5],"routines":[6],"are":[7],"increasingly":[8],"viable,":[9],"but":[10],"the":[11,58,61,140],"design":[12,137,143],"space":[13],"of":[14,35,103,108,118,145],"how":[15,57,68],"and":[16,36,49,56,73,123],"what":[17,55],"such":[18,39],"systems":[19],"should":[20],"communicate":[21],"with":[22],"their":[23,50,115,124],"users":[24],"remains":[25],"underexplored.":[26],"Through":[27],"a":[28,40],"user-enactment":[29],"study,":[30],"we":[31],"identified":[32],"various":[33],"interpretations":[34],"feelings":[37],"toward":[38],"system's":[41],"confidence":[42,48,128],"in":[43,120,126],"its":[44],"automated":[45,121],"acts.":[46],"That":[47],"own":[51],"mental":[52],"models":[53],"influenced":[54],"participants":[59],"wanted":[60],"system":[62,127],"to":[63],"communicate,":[64],"as":[65,67,93],"well":[66],"they":[69,90],"would":[70],"assess,":[71],"diagnose,":[72],"subsequently":[74],"improve":[75],"it.":[76],"Automated":[77],"acts":[78,122],"resulted":[79],"from":[80],"false":[81],"predictions":[82],"were":[83,91,102,129],"not":[84],"generally":[85],"considered":[86],"improper,":[87],"provided":[88],"perceived":[92],"reasonable":[94],"or":[95],"potentially":[96],"useful.":[97],"The":[98],"participants'":[99],"improvement":[100],"strategies":[101],"four":[104],"general":[105],"types,":[106],"all":[107],"which":[109],"will":[110],"be":[111],"discussed.":[112],"Factors":[113],"affecting":[114],"preferred":[116],"levels":[117],"involvement":[119],"interest":[125],"also":[130],"identified.":[131],"We":[132],"conclude":[133],"by":[134],"making":[135],"practical":[136],"recommendations":[138],"for":[139],"user-system":[141],"communication":[142],"spaces":[144],"routine":[147],"assistants.":[148]},"counts_by_year":[{"year":2026,"cited_by_count":5},{"year":2025,"cited_by_count":7},{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":7},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":1}],"updated_date":"2026-04-14T08:04:32.555800","created_date":"2025-10-10T00:00:00"}