{"id":"https://openalex.org/W1986465260","doi":"https://doi.org/10.1145/2612733.2612743","title":"Assessing the impacts of digital government in the creation of public value","display_name":"Assessing the impacts of digital government in the creation of public value","publication_year":2014,"publication_date":"2014-06-18","ids":{"openalex":"https://openalex.org/W1986465260","doi":"https://doi.org/10.1145/2612733.2612743","mag":"1986465260"},"language":"en","primary_location":{"id":"doi:10.1145/2612733.2612743","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2612733.2612743","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 15th Annual International Conference on Digital Government Research","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5067880392","display_name":"Dolores E. Luna","orcid":"https://orcid.org/0000-0002-0601-5006"},"institutions":[{"id":"https://openalex.org/I69181431","display_name":"Universidad de las Am\u00e9ricas Puebla","ror":"https://ror.org/01s1km724","country_code":"MX","type":"education","lineage":["https://openalex.org/I69181431"]}],"countries":["MX"],"is_corresponding":false,"raw_author_name":"Dolores E. Luna","raw_affiliation_strings":["Universidad de las Am\u00e9ricas Puebla, Cholula, M\u00e9xico"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidad de las Am\u00e9ricas Puebla, Cholula, M\u00e9xico","institution_ids":["https://openalex.org/I69181431"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5038584347","display_name":"Abel Duarte-Valle","orcid":null},"institutions":[{"id":"https://openalex.org/I69181431","display_name":"Universidad de las Am\u00e9ricas Puebla","ror":"https://ror.org/01s1km724","country_code":"MX","type":"education","lineage":["https://openalex.org/I69181431"]}],"countries":["MX"],"is_corresponding":false,"raw_author_name":"Abel Duarte-Valle","raw_affiliation_strings":["Universidad de las Am\u00e9ricas Puebla, Cholula, M\u00e9xico"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidad de las Am\u00e9ricas Puebla, Cholula, M\u00e9xico","institution_ids":["https://openalex.org/I69181431"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5042364626","display_name":"Sergio Picazo-Vela","orcid":"https://orcid.org/0000-0003-3774-3492"},"institutions":[{"id":"https://openalex.org/I69181431","display_name":"Universidad de las Am\u00e9ricas Puebla","ror":"https://ror.org/01s1km724","country_code":"MX","type":"education","lineage":["https://openalex.org/I69181431"]}],"countries":["MX"],"is_corresponding":false,"raw_author_name":"Sergio Picazo-Vela","raw_affiliation_strings":["Universidad de las Am\u00e9ricas Puebla, Cholula, M\u00e9xico"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidad de las Am\u00e9ricas Puebla, Cholula, M\u00e9xico","institution_ids":["https://openalex.org/I69181431"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5050889652","display_name":"Luis F. Luna\u2010Reyes","orcid":"https://orcid.org/0000-0002-0852-404X"},"institutions":[{"id":"https://openalex.org/I69181431","display_name":"Universidad de las Am\u00e9ricas Puebla","ror":"https://ror.org/01s1km724","country_code":"MX","type":"education","lineage":["https://openalex.org/I69181431"]}],"countries":["MX"],"is_corresponding":false,"raw_author_name":"Luis F. Luna-Reyes","raw_affiliation_strings":["Universidad de las Am\u00e9ricas Puebla, Cholula, M\u00e9xico"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidad de las Am\u00e9ricas Puebla, Cholula, M\u00e9xico","institution_ids":["https://openalex.org/I69181431"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":3.6528,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.93551162,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"61","last_page":"68"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11461","display_name":"Local Government Finance and Decentralization","score":0.9973000288009644,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":0.974399983882904,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.7601925134658813},{"id":"https://openalex.org/keywords/digital-government","display_name":"Digital government","score":0.7023096084594727},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5272086262702942},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.5052297711372375},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.5014560222625732},{"id":"https://openalex.org/keywords/e-government","display_name":"E-Government","score":0.4478170871734619},{"id":"https://openalex.org/keywords/public-economics","display_name":"Public economics","score":0.4249695837497711},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.36660459637641907},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.3446863889694214},{"id":"https://openalex.org/keywords/environmental-economics","display_name":"Environmental economics","score":0.32160061597824097},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.27422648668289185},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.23584386706352234},{"id":"https://openalex.org/keywords/information-and-communications-technology","display_name":"Information and Communications Technology","score":0.1714932918548584},{"id":"https://openalex.org/keywords/digital-transformation","display_name":"Digital transformation","score":0.1646886169910431},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.15093865990638733},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.1135164201259613}],"concepts":[{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.7601925134658813},{"id":"https://openalex.org/C2985272809","wikidata":"https://www.wikidata.org/wiki/Q211017","display_name":"Digital government","level":3,"score":0.7023096084594727},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5272086262702942},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.5052297711372375},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.5014560222625732},{"id":"https://openalex.org/C170007233","wikidata":"https://www.wikidata.org/wiki/Q211017","display_name":"E-Government","level":3,"score":0.4478170871734619},{"id":"https://openalex.org/C100001284","wikidata":"https://www.wikidata.org/wiki/Q2248246","display_name":"Public economics","level":1,"score":0.4249695837497711},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.36660459637641907},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3446863889694214},{"id":"https://openalex.org/C134560507","wikidata":"https://www.wikidata.org/wiki/Q753291","display_name":"Environmental economics","level":1,"score":0.32160061597824097},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.27422648668289185},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.23584386706352234},{"id":"https://openalex.org/C67363961","wikidata":"https://www.wikidata.org/wiki/Q5268834","display_name":"Information and Communications Technology","level":2,"score":0.1714932918548584},{"id":"https://openalex.org/C126082660","wikidata":"https://www.wikidata.org/wiki/Q4252370","display_name":"Digital transformation","level":2,"score":0.1646886169910431},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.15093865990638733},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.1135164201259613},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/2612733.2612743","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2612733.2612743","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 15th Annual International Conference on Digital Government Research","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.46000000834465027,"display_name":"Peace, Justice and strong institutions","id":"https://metadata.un.org/sdg/16"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":30,"referenced_works":["https://openalex.org/W642019052","https://openalex.org/W1495915475","https://openalex.org/W1586477278","https://openalex.org/W1589232042","https://openalex.org/W1816276945","https://openalex.org/W1922334237","https://openalex.org/W1967199425","https://openalex.org/W1995889980","https://openalex.org/W2001141960","https://openalex.org/W2006845435","https://openalex.org/W2013420323","https://openalex.org/W2015742787","https://openalex.org/W2026179103","https://openalex.org/W2030537285","https://openalex.org/W2046706357","https://openalex.org/W2090787663","https://openalex.org/W2100563268","https://openalex.org/W2101169867","https://openalex.org/W2110989039","https://openalex.org/W2111639692","https://openalex.org/W2122911160","https://openalex.org/W2138450184","https://openalex.org/W2140890354","https://openalex.org/W2152024856","https://openalex.org/W2160772997","https://openalex.org/W2163436064","https://openalex.org/W2495158440","https://openalex.org/W2784618958","https://openalex.org/W4248007175","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2498993007","https://openalex.org/W2003644518","https://openalex.org/W2046296964","https://openalex.org/W4386976946","https://openalex.org/W2963376645","https://openalex.org/W4386235342","https://openalex.org/W3003808236","https://openalex.org/W1548983485","https://openalex.org/W2471737407","https://openalex.org/W2806876327"],"abstract_inverted_index":{"Digital":[0],"government":[1,8,25,48,87,126,136],"has":[2],"been":[3],"a":[4,34,122,145],"key":[5],"component":[6],"on":[7,20,49,125,153],"reform":[9],"strategies":[10],"during":[11],"the":[12,21,29,44,67,73,78,114,132,142,154],"last":[13],"years.":[14],"Unfortunately,":[15],"few":[16],"research":[17],"exists":[18],"reporting":[19],"impacts":[22,45,140],"of":[23,28,46,66,72,144],"electronic":[24,47,91],"in":[26,77,141],"terms":[27],"final":[30],"outcomes.":[31],"By":[32],"using":[33],"model":[35],"that":[36,83,97,131],"links":[37],"inputs":[38],"to":[39,59,89,102],"impacts,":[40],"this":[41],"paper":[42],"explores":[43],"competitiveness,":[50],"efficiency,":[51],"and":[52,95,137],"transactions.":[53],"We":[54],"used":[55],"panel":[56],"data":[57],"analysis":[58],"test":[60],"eighteen":[61],"hypotheses.":[62],"Results":[63,81],"support":[64],"5":[65],"18":[68],"hypotheses,":[69],"however":[70],"three":[71],"supported":[74],"hypothesis":[75],"resulted":[76],"opposite":[79],"direction.":[80],"suggest":[82,109],"citizens":[84],"use":[85],"digital":[86,135],"mainly":[88],"complete":[90],"transactions":[92],"with":[93],"government,":[94],"also":[96],"they":[98],"need":[99],"simple":[100],"portals":[101],"accomplish":[103],"these":[104],"tasks.":[105],"Additionally,":[106],"our":[107],"results":[108],"that,":[110],"at":[111,113,151],"least":[112,152],"initial":[115],"stages,":[116],"having":[117],"two":[118],"delivery":[119],"channels":[120],"have":[121],"negative":[123],"impact":[124],"efficiency.":[127],"Finally,":[128],"it":[129],"appears":[130],"relationship":[133],"between":[134],"more":[138],"general":[139],"competitiveness":[143],"region":[146],"is":[147],"not":[148],"directly":[149],"linked,":[150],"short":[155],"term.":[156]},"counts_by_year":[{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2015,"cited_by_count":2}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
