{"id":"https://openalex.org/W2021269865","doi":"https://doi.org/10.1145/2442882.2442922","title":"A usability study of adaptive interfaces for interactive voice response system","display_name":"A usability study of adaptive interfaces for interactive voice response system","publication_year":2013,"publication_date":"2013-01-11","ids":{"openalex":"https://openalex.org/W2021269865","doi":"https://doi.org/10.1145/2442882.2442922","mag":"2021269865"},"language":"en","primary_location":{"id":"doi:10.1145/2442882.2442922","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2442882.2442922","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 3rd ACM Symposium on Computing for Development","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5076286184","display_name":"Siddhartha Asthana","orcid":"https://orcid.org/0000-0002-6798-1240"},"institutions":[{"id":"https://openalex.org/I119939252","display_name":"Indraprastha Institute of Information Technology Delhi","ror":"https://ror.org/03vfp4g33","country_code":"IN","type":"education","lineage":["https://openalex.org/I119939252"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"Siddhartha Asthana","raw_affiliation_strings":["Indraprastha Institute of Information Technology, Delhi, New Delhi, India"],"affiliations":[{"raw_affiliation_string":"Indraprastha Institute of Information Technology, Delhi, New Delhi, India","institution_ids":["https://openalex.org/I119939252"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5028236116","display_name":"Pushpendra Singh","orcid":"https://orcid.org/0000-0002-7277-115X"},"institutions":[{"id":"https://openalex.org/I119939252","display_name":"Indraprastha Institute of Information Technology Delhi","ror":"https://ror.org/03vfp4g33","country_code":"IN","type":"education","lineage":["https://openalex.org/I119939252"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Pushpendra Singh","raw_affiliation_strings":["Indraprastha Institute of Information Technology, Delhi, New Delhi, India"],"affiliations":[{"raw_affiliation_string":"Indraprastha Institute of Information Technology, Delhi, New Delhi, India","institution_ids":["https://openalex.org/I119939252"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5082832074","display_name":"Amarjeet Singh","orcid":"https://orcid.org/0000-0003-0978-0907"},"institutions":[{"id":"https://openalex.org/I119939252","display_name":"Indraprastha Institute of Information Technology Delhi","ror":"https://ror.org/03vfp4g33","country_code":"IN","type":"education","lineage":["https://openalex.org/I119939252"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Amarjeet Singh","raw_affiliation_strings":["Indraprastha Institute of Information Technology, Delhi, New Delhi, India"],"affiliations":[{"raw_affiliation_string":"Indraprastha Institute of Information Technology, Delhi, New Delhi, India","institution_ids":["https://openalex.org/I119939252"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5076286184"],"corresponding_institution_ids":["https://openalex.org/I119939252"],"apc_list":null,"apc_paid":null,"fwci":3.2358,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.92735978,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"2"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13194","display_name":"ICT in Developing Communities","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T13194","display_name":"ICT in Developing Communities","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.9697999954223633,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12222","display_name":"IoT-based Smart Home Systems","score":0.9581000208854675,"subfield":{"id":"https://openalex.org/subfields/2208","display_name":"Electrical and Electronic Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.8115414381027222},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7743669748306274},{"id":"https://openalex.org/keywords/interactive-voice-response","display_name":"Interactive voice response","score":0.7701590061187744},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.5713441371917725},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.5438206791877747},{"id":"https://openalex.org/keywords/multimedia","display_name":"Multimedia","score":0.4357355237007141},{"id":"https://openalex.org/keywords/speech-recognition","display_name":"Speech recognition","score":0.4148203730583191},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.11067110300064087},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.06202390789985657}],"concepts":[{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.8115414381027222},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7743669748306274},{"id":"https://openalex.org/C2777858628","wikidata":"https://www.wikidata.org/wiki/Q1111837","display_name":"Interactive voice response","level":2,"score":0.7701590061187744},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.5713441371917725},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.5438206791877747},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.4357355237007141},{"id":"https://openalex.org/C28490314","wikidata":"https://www.wikidata.org/wiki/Q189436","display_name":"Speech recognition","level":1,"score":0.4148203730583191},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.11067110300064087},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.06202390789985657}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/2442882.2442922","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2442882.2442922","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 3rd ACM Symposium on Computing for Development","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Partnerships for the goals","score":0.47999998927116394,"id":"https://metadata.un.org/sdg/17"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":5,"referenced_works":["https://openalex.org/W1999091718","https://openalex.org/W2049264818","https://openalex.org/W2099454715","https://openalex.org/W2099732761","https://openalex.org/W4205138645"],"related_works":["https://openalex.org/W2429057255","https://openalex.org/W2187546663","https://openalex.org/W148745890","https://openalex.org/W4389670110","https://openalex.org/W2611942503","https://openalex.org/W4315621326","https://openalex.org/W2899790217","https://openalex.org/W2598865957","https://openalex.org/W2066866449","https://openalex.org/W2079675168"],"abstract_inverted_index":{"Interactive":[0],"voice":[1],"response":[2],"(IVR)":[3],"systems":[4,29],"in":[5,19,26,31],"developing":[6],"nations":[7],"are":[8],"mostly":[9],"key-press":[10],"based":[11],"IVR":[12,28],"because":[13],"of":[14],"difficulties":[15],"with":[16],"speech":[17],"recognition":[18],"under-supported":[20],"languages":[21],"and":[22],"accents.":[23],"Navigation":[24],"problems":[25],"such":[27],"results":[30],"time":[32],"consuming":[33],"interaction.":[34]},"counts_by_year":[{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
