{"id":"https://openalex.org/W7167920981","doi":"https://doi.org/10.1145/3805029.3818280","title":"Impact of Chatbot Role on Perceived Support in a Collaborative Problem-Solving Task","display_name":"Impact of Chatbot Role on Perceived Support in a Collaborative Problem-Solving Task","publication_year":2026,"publication_date":"2026-06-22","ids":{"openalex":"https://openalex.org/W7167920981","doi":"https://doi.org/10.1145/3805029.3818280"},"language":null,"primary_location":{"id":"doi:10.1145/3805029.3818280","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3805029.3818280","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Adjunct Proceedings of the 5th Annual Symposium on Human-Computer Interaction for Work","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://doi.org/10.1145/3805029.3818280","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5117360824","display_name":"Valbj\u00f6rn J\u00f3n Valbj\u00f6rnsson","orcid":"https://orcid.org/0009-0003-4389-9482"},"institutions":[{"id":"https://openalex.org/I165368041","display_name":"University of Iceland","ror":"https://ror.org/01db6h964","country_code":"IS","type":"education","lineage":["https://openalex.org/I165368041"]}],"countries":["IS"],"is_corresponding":false,"raw_author_name":"Valbj\u00f6rn J\u00f3n Valbj\u00f6rnsson","raw_affiliation_strings":["University of Iceland, Reykjavik, Iceland"],"raw_orcid":"https://orcid.org/0009-0003-4389-9482","affiliations":[{"raw_affiliation_string":"University of Iceland, Reykjavik, Iceland","institution_ids":["https://openalex.org/I165368041"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5084497661","display_name":"Sander de Jong","orcid":"https://orcid.org/0000-0002-2591-3805"},"institutions":[{"id":"https://openalex.org/I891191580","display_name":"Aalborg University","ror":"https://ror.org/04m5j1k67","country_code":"DK","type":"education","lineage":["https://openalex.org/I891191580"]}],"countries":["DK"],"is_corresponding":false,"raw_author_name":"Sander de Jong","raw_affiliation_strings":["Aalborg University, Aalborg, Denmark"],"raw_orcid":"https://orcid.org/0000-0002-2591-3805","affiliations":[{"raw_affiliation_string":"Aalborg University, Aalborg, Denmark","institution_ids":["https://openalex.org/I891191580"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5049457464","display_name":"Rune M\u00f8berg Jacobsen","orcid":"https://orcid.org/0000-0002-1877-1845"},"institutions":[{"id":"https://openalex.org/I891191580","display_name":"Aalborg University","ror":"https://ror.org/04m5j1k67","country_code":"DK","type":"education","lineage":["https://openalex.org/I891191580"]}],"countries":["DK"],"is_corresponding":false,"raw_author_name":"Rune M\u00f8berg Jacobsen","raw_affiliation_strings":["Aalborg University, Aalborg, Denmark"],"raw_orcid":"https://orcid.org/0000-0002-1877-1845","affiliations":[{"raw_affiliation_string":"Aalborg University, Aalborg, Denmark","institution_ids":["https://openalex.org/I891191580"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5003896144","display_name":"Niels van Berkel","orcid":"https://orcid.org/0000-0001-5106-7692"},"institutions":[{"id":"https://openalex.org/I891191580","display_name":"Aalborg University","ror":"https://ror.org/04m5j1k67","country_code":"DK","type":"education","lineage":["https://openalex.org/I891191580"]}],"countries":["DK"],"is_corresponding":false,"raw_author_name":"Niels van Berkel","raw_affiliation_strings":["Aalborg University, Aalborg, Denmark"],"raw_orcid":"https://orcid.org/0000-0001-5106-7692","affiliations":[{"raw_affiliation_string":"Aalborg University, Aalborg, Denmark","institution_ids":["https://openalex.org/I891191580"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"8"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.8012999892234802,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.8012999892234802,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11636","display_name":"Artificial Intelligence in Healthcare and Education","score":0.02930000051856041,"subfield":{"id":"https://openalex.org/subfields/2718","display_name":"Health Informatics"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T13197","display_name":"Spreadsheets and End-User Computing","score":0.017500000074505806,"subfield":{"id":"https://openalex.org/subfields/1712","display_name":"Software"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.9514999985694885},{"id":"https://openalex.org/keywords/viewpoints","display_name":"Viewpoints","score":0.7157999873161316},{"id":"https://openalex.org/keywords/task","display_name":"Task (project management)","score":0.6850000023841858},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.5662000179290771},{"id":"https://openalex.org/keywords/crowdsourcing","display_name":"Crowdsourcing","score":0.3010999858379364}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.9514999985694885},{"id":"https://openalex.org/C2776035091","wikidata":"https://www.wikidata.org/wiki/Q7928819","display_name":"Viewpoints","level":2,"score":0.7157999873161316},{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.6850000023841858},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.5662000179290771},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.475600004196167},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.44699999690055847},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4009000062942505},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.3652999997138977},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.33160001039505005},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.319599986076355},{"id":"https://openalex.org/C62230096","wikidata":"https://www.wikidata.org/wiki/Q275969","display_name":"Crowdsourcing","level":2,"score":0.3010999858379364},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.29319998621940613},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.26159998774528503},{"id":"https://openalex.org/C2780656832","wikidata":"https://www.wikidata.org/wiki/Q796573","display_name":"Online discussion","level":2,"score":0.2517000138759613}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3805029.3818280","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3805029.3818280","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Adjunct Proceedings of the 5th Annual Symposium on Human-Computer Interaction for Work","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.1145/3805029.3818280","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3805029.3818280","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Adjunct Proceedings of the 5th Annual Symposium on Human-Computer Interaction for Work","raw_type":"proceedings-article"},"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G6680461438","display_name":null,"funder_award_id":"VIL69118","funder_id":"https://openalex.org/F4320310490","funder_display_name":"Villum Fonden"}],"funders":[{"id":"https://openalex.org/F4320310490","display_name":"Villum Fonden","ror":"https://ror.org/007ww2d15"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":33,"referenced_works":["https://openalex.org/W2014502715","https://openalex.org/W2049976031","https://openalex.org/W2052744504","https://openalex.org/W2054489718","https://openalex.org/W2073760052","https://openalex.org/W2073871182","https://openalex.org/W2087641817","https://openalex.org/W2095690993","https://openalex.org/W2103683006","https://openalex.org/W2151389167","https://openalex.org/W2152156387","https://openalex.org/W2158416048","https://openalex.org/W2791973423","https://openalex.org/W2800068874","https://openalex.org/W2911664431","https://openalex.org/W2942157335","https://openalex.org/W3004984068","https://openalex.org/W3010427262","https://openalex.org/W3040087772","https://openalex.org/W3100691327","https://openalex.org/W3155340931","https://openalex.org/W3163054706","https://openalex.org/W3163513731","https://openalex.org/W3175938739","https://openalex.org/W4295955098","https://openalex.org/W4321392661","https://openalex.org/W4323651244","https://openalex.org/W4366588078","https://openalex.org/W4381104137","https://openalex.org/W4384520759","https://openalex.org/W4409746750","https://openalex.org/W4411542004","https://openalex.org/W4412046160"],"related_works":[],"abstract_inverted_index":{"Collaborative":[0],"support":[1,113,124],"tools":[2,125],"can":[3],"augment":[4],"problem-solving":[5,10,70,133],"processes.":[6],"We":[7,20],"investigate":[8],"collaborative":[9],"in":[11],"small-scale":[12],"human":[13],"teams":[14],"supported":[15],"by":[16],"an":[17,31,68],"AI":[18],"assistant.":[19],"manipulate":[21],"the":[22,28,58,74,98,115,138],"assistant":[23],"to":[24,77,127],"either":[25],"take":[26],"on":[27,36,63,144],"role":[29,101],"of":[30,60,140],"\u2018Expert\u2019,":[32],"offering":[33],"feedback":[34],"based":[35],"subject-matter":[37],"knowledge,":[38],"or":[39],"a":[40,50,132],"\u2018Devil\u2019s":[41],"Advocate\u2019,":[42],"providing":[43,111],"alternative":[44],"viewpoints":[45],"challenging":[46],"prevailing":[47],"assumptions.":[48],"Through":[49],"between-subject":[51],"study":[52,136],"(N":[53],"=":[54],"12),":[55],"we":[56],"compare":[57],"impact":[59,139],"these":[61],"roles":[62,143],"participants\u2019":[64],"perceptions":[65],"while":[66,97],"completing":[67],"established":[69],"task.":[71,134],"Participants":[72],"used":[73],"chatbot":[75,142],"primarily":[76],"gather":[78],"factual":[79],"information":[80],"as":[81,110],"inspiration":[82],"for":[83,89,149],"their":[84],"ideas":[85],"rather":[86],"than":[87,114],"asking":[88],"direct":[90],"solutions.":[91],"Our":[92,135],"results":[93],"further":[94],"indicate":[95],"that":[96,119],"Devil\u2019s":[99],"Advocate":[100],"invoked":[102],"more":[103],"discussion":[104],"among":[105],"participants,":[106],"it":[107],"was":[108],"perceived":[109],"worse":[112],"Expert":[116],"role.":[117],"Suggesting":[118],"users":[120],"might":[121],"benefit":[122],"from":[123],"adapting":[126],"fluctuating":[128],"user":[129],"needs":[130],"throughout":[131],"highlights":[137],"distinct":[141],"collaboration":[145],"and":[146],"outlines":[147],"opportunities":[148],"future":[150],"work.":[151]},"counts_by_year":[],"updated_date":"2026-07-14T23:27:15.235271","created_date":"2026-07-11T00:00:00"}