{"id":"https://openalex.org/W7160658027","doi":"https://doi.org/10.1145/3795011.3795068","title":"Investigating the Boundary of Auditory Augmentation:Interface Design for Chimeric Service Actor in Multi-Conversation Scenarios","display_name":"Investigating the Boundary of Auditory Augmentation:Interface Design for Chimeric Service Actor in Multi-Conversation Scenarios","publication_year":2026,"publication_date":"2026-03-16","ids":{"openalex":"https://openalex.org/W7160658027","doi":"https://doi.org/10.1145/3795011.3795068"},"language":null,"primary_location":{"id":"doi:10.1145/3795011.3795068","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3795011.3795068","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the Augmented Humans International Conference 2026","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://doi.org/10.1145/3795011.3795068","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5135697773","display_name":"Akito Fukuda","orcid":"https://orcid.org/0009-0007-4205-4858"},"institutions":[{"id":"https://openalex.org/I146399215","display_name":"University of Tsukuba","ror":"https://ror.org/02956yf07","country_code":"JP","type":"education","lineage":["https://openalex.org/I146399215"]},{"id":"https://openalex.org/I24254649","display_name":"Tsukuba University of Technology","ror":"https://ror.org/057bx9y85","country_code":"JP","type":"education","lineage":["https://openalex.org/I24254649"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Akito Fukuda","raw_affiliation_strings":["Graduate School of Science and Technology, University of Tsukuba, Tsukuba, Ibaraki, Japan"],"raw_orcid":"https://orcid.org/0009-0007-4205-4858","affiliations":[{"raw_affiliation_string":"Graduate School of Science and Technology, University of Tsukuba, Tsukuba, Ibaraki, Japan","institution_ids":["https://openalex.org/I24254649","https://openalex.org/I146399215"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5013089276","display_name":"Tadashi Ebihara","orcid":"https://orcid.org/0000-0001-5457-6783"},"institutions":[{"id":"https://openalex.org/I146399215","display_name":"University of Tsukuba","ror":"https://ror.org/02956yf07","country_code":"JP","type":"education","lineage":["https://openalex.org/I146399215"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Tadashi Ebihara","raw_affiliation_strings":["Institute of Systems and Information Engineering, University of Tsukuba, Tsukuba, Ibaraki, Japan"],"raw_orcid":"https://orcid.org/0000-0001-5457-6783","affiliations":[{"raw_affiliation_string":"Institute of Systems and Information Engineering, University of Tsukuba, Tsukuba, Ibaraki, Japan","institution_ids":["https://openalex.org/I146399215"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5135659823","display_name":"Naoto Wakatsuki","orcid":"https://orcid.org/0000-0002-3889-8915"},"institutions":[{"id":"https://openalex.org/I146399215","display_name":"University of Tsukuba","ror":"https://ror.org/02956yf07","country_code":"JP","type":"education","lineage":["https://openalex.org/I146399215"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Naoto Wakatsuki","raw_affiliation_strings":["Institute of Systems and Information Engineering, University of Tsukuba, Tsukuba, Ibaraki, Japan"],"raw_orcid":"https://orcid.org/0000-0002-3889-8915","affiliations":[{"raw_affiliation_string":"Institute of Systems and Information Engineering, University of Tsukuba, Tsukuba, Ibaraki, Japan","institution_ids":["https://openalex.org/I146399215"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5066587732","display_name":"Keiichi Zempo","orcid":"https://orcid.org/0000-0003-2339-5298"},"institutions":[{"id":"https://openalex.org/I146399215","display_name":"University of Tsukuba","ror":"https://ror.org/02956yf07","country_code":"JP","type":"education","lineage":["https://openalex.org/I146399215"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Keiichi Zempo","raw_affiliation_strings":["Institute of Systems and Information Engineering, University of Tsukuba, Tsukuba, Ibaraki, Japan"],"raw_orcid":"https://orcid.org/0000-0003-2339-5298","affiliations":[{"raw_affiliation_string":"Institute of Systems and Information Engineering, University of Tsukuba, Tsukuba, Ibaraki, Japan","institution_ids":["https://openalex.org/I146399215"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.75261702,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"213","last_page":"222"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.29089999198913574,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.29089999198913574,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.23270000517368317,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10525","display_name":"Human-Automation Interaction and Safety","score":0.1282999962568283,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.6065000295639038},{"id":"https://openalex.org/keywords/active-listening","display_name":"Active listening","score":0.5432999730110168},{"id":"https://openalex.org/keywords/interface","display_name":"Interface (matter)","score":0.5371000170707703},{"id":"https://openalex.org/keywords/cognition","display_name":"Cognition","score":0.5178999900817871},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5156999826431274},{"id":"https://openalex.org/keywords/scalability","display_name":"Scalability","score":0.48969998955726624},{"id":"https://openalex.org/keywords/comprehension","display_name":"Comprehension","score":0.39149999618530273},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.3873000144958496},{"id":"https://openalex.org/keywords/modality","display_name":"Modality (human\u2013computer interaction)","score":0.38089999556541443},{"id":"https://openalex.org/keywords/control","display_name":"Control (management)","score":0.3424000144004822}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6929000020027161},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.6710000038146973},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6065000295639038},{"id":"https://openalex.org/C177291462","wikidata":"https://www.wikidata.org/wiki/Q423038","display_name":"Active listening","level":2,"score":0.5432999730110168},{"id":"https://openalex.org/C113843644","wikidata":"https://www.wikidata.org/wiki/Q901882","display_name":"Interface (matter)","level":4,"score":0.5371000170707703},{"id":"https://openalex.org/C169900460","wikidata":"https://www.wikidata.org/wiki/Q2200417","display_name":"Cognition","level":2,"score":0.5178999900817871},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5156999826431274},{"id":"https://openalex.org/C48044578","wikidata":"https://www.wikidata.org/wiki/Q727490","display_name":"Scalability","level":2,"score":0.48969998955726624},{"id":"https://openalex.org/C511192102","wikidata":"https://www.wikidata.org/wiki/Q5156948","display_name":"Comprehension","level":2,"score":0.39149999618530273},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.3873000144958496},{"id":"https://openalex.org/C2780226545","wikidata":"https://www.wikidata.org/wiki/Q6888030","display_name":"Modality (human\u2013computer interaction)","level":2,"score":0.38089999556541443},{"id":"https://openalex.org/C2775924081","wikidata":"https://www.wikidata.org/wiki/Q55608371","display_name":"Control (management)","level":2,"score":0.3424000144004822},{"id":"https://openalex.org/C17020691","wikidata":"https://www.wikidata.org/wiki/Q139677","display_name":"Operator (biology)","level":5,"score":0.3345000147819519},{"id":"https://openalex.org/C61641136","wikidata":"https://www.wikidata.org/wiki/Q1107019","display_name":"Cognitive load","level":3,"score":0.33219999074935913},{"id":"https://openalex.org/C2779885105","wikidata":"https://www.wikidata.org/wiki/Q182263","display_name":"Empathy","level":2,"score":0.3264999985694885},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.3244999945163727},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.3222000002861023},{"id":"https://openalex.org/C150420422","wikidata":"https://www.wikidata.org/wiki/Q5141238","display_name":"Cognitive resource theory","level":3,"score":0.32190001010894775},{"id":"https://openalex.org/C20556612","wikidata":"https://www.wikidata.org/wiki/Q4469374","display_name":"Volume (thermodynamics)","level":2,"score":0.31859999895095825},{"id":"https://openalex.org/C2777200299","wikidata":"https://www.wikidata.org/wiki/Q52943","display_name":"Conversation","level":2,"score":0.3093999922275543},{"id":"https://openalex.org/C145804949","wikidata":"https://www.wikidata.org/wiki/Q478123","display_name":"Situation awareness","level":2,"score":0.30880001187324524},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.3034000098705292},{"id":"https://openalex.org/C89505385","wikidata":"https://www.wikidata.org/wiki/Q47146","display_name":"User interface","level":2,"score":0.299699991941452},{"id":"https://openalex.org/C194969405","wikidata":"https://www.wikidata.org/wiki/Q170519","display_name":"Virtual reality","level":2,"score":0.29670000076293945},{"id":"https://openalex.org/C36464697","wikidata":"https://www.wikidata.org/wiki/Q451553","display_name":"Visualization","level":2,"score":0.2904999852180481},{"id":"https://openalex.org/C38129911","wikidata":"https://www.wikidata.org/wiki/Q4820038","display_name":"Auditory scene analysis","level":3,"score":0.28519999980926514},{"id":"https://openalex.org/C62354387","wikidata":"https://www.wikidata.org/wiki/Q875399","display_name":"Boundary (topology)","level":2,"score":0.28110000491142273},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.2786000072956085},{"id":"https://openalex.org/C150303390","wikidata":"https://www.wikidata.org/wiki/Q1983852","display_name":"Virtual actor","level":3,"score":0.26840001344680786},{"id":"https://openalex.org/C2781368080","wikidata":"https://www.wikidata.org/wiki/Q501688","display_name":"Context awareness","level":3,"score":0.2567000091075897}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3795011.3795068","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3795011.3795068","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the Augmented Humans International Conference 2026","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.1145/3795011.3795068","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3795011.3795068","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the Augmented Humans International Conference 2026","raw_type":"proceedings-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":25,"referenced_works":["https://openalex.org/W1070592044","https://openalex.org/W2088794926","https://openalex.org/W2157289187","https://openalex.org/W2160144355","https://openalex.org/W2160783530","https://openalex.org/W2511912307","https://openalex.org/W2608909763","https://openalex.org/W3034383590","https://openalex.org/W3112195279","https://openalex.org/W3210645847","https://openalex.org/W4200588694","https://openalex.org/W4236521339","https://openalex.org/W4312589895","https://openalex.org/W4324143566","https://openalex.org/W4328051263","https://openalex.org/W4382318990","https://openalex.org/W4387446156","https://openalex.org/W4387446579","https://openalex.org/W4387721104","https://openalex.org/W4389009387","https://openalex.org/W4398249536","https://openalex.org/W4399554870","https://openalex.org/W4403737618","https://openalex.org/W4404355899","https://openalex.org/W4404355918"],"related_works":[],"abstract_inverted_index":{"Automated":[0],"Conversational":[1],"Agents":[2],"(CAs)":[3],"contribute":[4],"to":[5,11,94,150,166,194,217],"operational":[6],"efficiency":[7],"but":[8,119],"often":[9],"struggle":[10],"establish":[12],"trust":[13],"and":[14,40,77,209,221],"empathy":[15],"with":[16,51,84,98],"customers.":[17],"To":[18,54],"address":[19],"this,":[20],"we":[21,66,157],"propose":[22,158],"the":[23,56,107,125,160,215],"\u201cChimeric":[24],"Service":[25],"Actor":[26],"(CSA),\u201d":[27],"a":[28,37,45,68,95,117,120,178],"semi-automated":[29],"service":[30],"framework":[31],"in":[32],"virtual":[33],"reality":[34],"(VR)":[35],"where":[36],"human":[38,52],"operator":[39],"an":[41],"AI":[42,49,172],"agent":[43],"share":[44],"single":[46],"avatar,":[47],"integrating":[48],"scalability":[50],"flexibility.":[53],"augment":[55],"operator\u2019s":[57,161],"\u201cspan":[58],"of":[59,109,128,141],"control\u201d":[60],"when":[61],"managing":[62],"multiple":[63,144],"CSAs":[64],"simultaneously,":[65],"developed":[67],"\u201cperceptual":[69],"attention":[70],"steering\u201d":[71],"interface":[72,104],"using":[73],"3D":[74],"spatial":[75],"audio":[76],"gaze-based":[78],"volume":[79,179],"control.":[80],"A":[81],"listening":[82],"experiment":[83],"three":[85],"parallel":[86],"conversations":[87,146],"revealed":[88],"that":[89,123,134,177,200],"comprehension":[90],"significantly":[91],"dropped":[92],"compared":[93],"single-conversation":[96],"baseline,":[97],"no":[99],"significant":[100,121],"quantitative":[101],"differences":[102],"among":[103],"conditions.":[105],"In":[106],"context":[108,213],"Augmented":[110],"Humans,":[111],"this":[112,155],"\u201cfloor":[113],"effect\u201d":[114],"is":[115,147],"not":[116],"failure":[118],"finding":[122],"identifies":[124],"functional":[126],"boundaries":[127],"auditory":[129,203],"augmentation.":[130],"Specifically,":[131],"it":[132,192],"demonstrates":[133],"cognitively":[135],"augmenting":[136,195],"humans":[137],"into":[138],"\u201csuperhumans\u201d":[139],"capable":[140],"simultaneously":[142],"comprehending":[143],"full":[145],"impossible":[148],"due":[149],"cognitive":[151,219],"bottlenecks.":[152],"Based":[153],"on":[154],"insight,":[156],"redefining":[159],"role":[162],"from":[163],"\u201ccontent":[164],"comprehension\u201d":[165],"\u201cAnomaly":[167],"Detection,\u201d":[168],"such":[169],"as":[170],"identifying":[171],"breakdowns.":[173],"Qualitative":[174],"feedback":[175],"indicated":[176],"control":[180],"method":[181],"retaining":[182],"background":[183],"sound":[184],"(FS":[185],"method)":[186],"effectively":[187],"maintained":[188],"\u201cperipheral":[189],"awareness,\u201d":[190],"suggesting":[191],"contributes":[193],"situation":[196],"awareness.":[197],"We":[198],"conclude":[199],"modality":[201],"optimization\u2014using":[202],"channels":[204,211],"for":[205,212],"alerts":[206],"(anomaly":[207],"detection)":[208],"visual":[210],"recovery\u2014is":[214],"key":[216],"overcoming":[218],"limits":[220],"achieving":[222],"true":[223],"scalability.":[224]},"counts_by_year":[],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2026-05-09T00:00:00"}