{"id":"https://openalex.org/W7168044681","doi":"https://doi.org/10.1145/3786583.3786890","title":"\"Where is My Troubleshooting Procedure?\": Studying the Potential of RAG in Assisting Failure Resolution of Large Cyber-Physical System","display_name":"\"Where is My Troubleshooting Procedure?\": Studying the Potential of RAG in Assisting Failure Resolution of Large Cyber-Physical System","publication_year":2026,"publication_date":"2026-04-12","ids":{"openalex":"https://openalex.org/W7168044681","doi":"https://doi.org/10.1145/3786583.3786890"},"language":null,"primary_location":{"id":"doi:10.1145/3786583.3786890","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3786583.3786890","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the IEEE/ACM 48th International Conference on Software Engineering: Software Engineering in Practice","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://doi.org/10.1145/3786583.3786890","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5101485129","display_name":"Maria Teresa Rossi","orcid":"https://orcid.org/0000-0003-0273-7324"},"institutions":[{"id":"https://openalex.org/I4210150763","display_name":"Gran Sasso Science Institute","ror":"https://ror.org/043qcb444","country_code":"IT","type":"education","lineage":["https://openalex.org/I160013858","https://openalex.org/I4210150763"]},{"id":"https://openalex.org/I66752286","display_name":"University of Milano-Bicocca","ror":"https://ror.org/01ynf4891","country_code":"IT","type":"education","lineage":["https://openalex.org/I66752286"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Maria Teresa Rossi","raw_affiliation_strings":["University of Milano - Bicocca, Milan, Italy and Gran Sasso Science Institute, L'Aquila, Italy"],"raw_orcid":"https://orcid.org/0000-0003-0273-7324","affiliations":[{"raw_affiliation_string":"University of Milano - Bicocca, Milan, Italy and Gran Sasso Science Institute, L'Aquila, Italy","institution_ids":["https://openalex.org/I4210150763","https://openalex.org/I66752286"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5036120394","display_name":"Leonardo Mariani","orcid":"https://orcid.org/0000-0001-9527-7042"},"institutions":[{"id":"https://openalex.org/I66752286","display_name":"University of Milano-Bicocca","ror":"https://ror.org/01ynf4891","country_code":"IT","type":"education","lineage":["https://openalex.org/I66752286"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Leonardo Mariani","raw_affiliation_strings":["University of Milano - Bicocca, Milan, Italy"],"raw_orcid":"https://orcid.org/0000-0001-9527-7042","affiliations":[{"raw_affiliation_string":"University of Milano - Bicocca, Milan, Italy","institution_ids":["https://openalex.org/I66752286"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5015376844","display_name":"Oliviero Riganelli","orcid":"https://orcid.org/0000-0003-2120-2894"},"institutions":[{"id":"https://openalex.org/I66752286","display_name":"University of Milano-Bicocca","ror":"https://ror.org/01ynf4891","country_code":"IT","type":"education","lineage":["https://openalex.org/I66752286"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Oliviero Riganelli","raw_affiliation_strings":["University of Milano - Bicocca, Milan, Italy"],"raw_orcid":"https://orcid.org/0000-0003-2120-2894","affiliations":[{"raw_affiliation_string":"University of Milano - Bicocca, Milan, Italy","institution_ids":["https://openalex.org/I66752286"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5140456682","display_name":"Giuseppe Filomento","orcid":"https://orcid.org/0009-0008-5991-1761"},"institutions":[{"id":"https://openalex.org/I66752286","display_name":"University of Milano-Bicocca","ror":"https://ror.org/01ynf4891","country_code":"IT","type":"education","lineage":["https://openalex.org/I66752286"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Giuseppe Filomento","raw_affiliation_strings":["University of Milano - Bicocca, Milan, Italy"],"raw_orcid":"https://orcid.org/0009-0008-5991-1761","affiliations":[{"raw_affiliation_string":"University of Milano - Bicocca, Milan, Italy","institution_ids":["https://openalex.org/I66752286"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5140476215","display_name":"Danilo Giannone","orcid":"https://orcid.org/0009-0009-5415-1828"},"institutions":[{"id":"https://openalex.org/I66752286","display_name":"University of Milano-Bicocca","ror":"https://ror.org/01ynf4891","country_code":"IT","type":"education","lineage":["https://openalex.org/I66752286"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Danilo Giannone","raw_affiliation_strings":["University of Milano - Bicocca, Milan, Italy"],"raw_orcid":"https://orcid.org/0009-0009-5415-1828","affiliations":[{"raw_affiliation_string":"University of Milano - Bicocca, Milan, Italy","institution_ids":["https://openalex.org/I66752286"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5123025484","display_name":"Paolo Gavazzo","orcid":null},"institutions":[{"id":"https://openalex.org/I66752286","display_name":"University of Milano-Bicocca","ror":"https://ror.org/01ynf4891","country_code":"IT","type":"education","lineage":["https://openalex.org/I66752286"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Paolo Gavazzo","raw_affiliation_strings":["University of Milano - Bicocca, Milan, Italy"],"raw_orcid":"https://orcid.org/0009-0006-8890-7177","affiliations":[{"raw_affiliation_string":"University of Milano - Bicocca, Milan, Italy","institution_ids":["https://openalex.org/I66752286"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"486","last_page":"496"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12127","display_name":"Software System Performance and Reliability","score":0.19779999554157257,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12127","display_name":"Software System Performance and Reliability","score":0.19779999554157257,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10525","display_name":"Human-Automation Interaction and Safety","score":0.0925000011920929,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13295","display_name":"Safety Systems Engineering in Autonomy","score":0.07249999791383743,"subfield":{"id":"https://openalex.org/subfields/2213","display_name":"Safety, Risk, Reliability and Quality"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/troubleshooting","display_name":"Troubleshooting","score":0.984499990940094},{"id":"https://openalex.org/keywords/resolution","display_name":"Resolution (logic)","score":0.40779998898506165},{"id":"https://openalex.org/keywords/articulation","display_name":"Articulation (sociology)","score":0.3959999978542328},{"id":"https://openalex.org/keywords/natural","display_name":"Natural (archaeology)","score":0.320499986410141},{"id":"https://openalex.org/keywords/artifact","display_name":"Artifact (error)","score":0.2822999954223633}],"concepts":[{"id":"https://openalex.org/C147494362","wikidata":"https://www.wikidata.org/wiki/Q2078905","display_name":"Troubleshooting","level":2,"score":0.984499990940094},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6974999904632568},{"id":"https://openalex.org/C138268822","wikidata":"https://www.wikidata.org/wiki/Q1051925","display_name":"Resolution (logic)","level":2,"score":0.40779998898506165},{"id":"https://openalex.org/C2779337067","wikidata":"https://www.wikidata.org/wiki/Q4800961","display_name":"Articulation (sociology)","level":3,"score":0.3959999978542328},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.33070001006126404},{"id":"https://openalex.org/C2776608160","wikidata":"https://www.wikidata.org/wiki/Q4785462","display_name":"Natural (archaeology)","level":2,"score":0.320499986410141},{"id":"https://openalex.org/C23123220","wikidata":"https://www.wikidata.org/wiki/Q816826","display_name":"Information retrieval","level":1,"score":0.3109999895095825},{"id":"https://openalex.org/C2779010991","wikidata":"https://www.wikidata.org/wiki/Q2720909","display_name":"Artifact (error)","level":2,"score":0.2822999954223633},{"id":"https://openalex.org/C3020199158","wikidata":"https://www.wikidata.org/wiki/Q210521","display_name":"High resolution","level":2,"score":0.2797999978065491},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.27300000190734863},{"id":"https://openalex.org/C551230270","wikidata":"https://www.wikidata.org/wiki/Q4368942","display_name":"Data retrieval","level":2,"score":0.2612999975681305},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.25949999690055847},{"id":"https://openalex.org/C116834253","wikidata":"https://www.wikidata.org/wiki/Q2039217","display_name":"Identification (biology)","level":2,"score":0.2578999996185303},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.25769999623298645}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3786583.3786890","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3786583.3786890","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the IEEE/ACM 48th International Conference on Software Engineering: Software Engineering in Practice","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.1145/3786583.3786890","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3786583.3786890","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the IEEE/ACM 48th International Conference on Software Engineering: Software Engineering in Practice","raw_type":"proceedings-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":25,"referenced_works":["https://openalex.org/W1923648912","https://openalex.org/W2026498605","https://openalex.org/W2156448859","https://openalex.org/W2276888528","https://openalex.org/W2518040354","https://openalex.org/W2944114884","https://openalex.org/W2989919935","https://openalex.org/W3160172209","https://openalex.org/W3171754973","https://openalex.org/W3208407575","https://openalex.org/W4297097197","https://openalex.org/W4312383650","https://openalex.org/W4312785975","https://openalex.org/W4313185449","https://openalex.org/W4388212263","https://openalex.org/W4388422146","https://openalex.org/W4393147129","https://openalex.org/W4393864720","https://openalex.org/W4396886508","https://openalex.org/W4402040132","https://openalex.org/W4404521268","https://openalex.org/W4407212961","https://openalex.org/W4409581562","https://openalex.org/W4411203672","https://openalex.org/W4416873445"],"related_works":[],"abstract_inverted_index":{"In":[0],"today\u2019s":[1],"complex":[2],"industrial":[3],"environments,":[4],"operators":[5,78],"must":[6],"often":[7],"navigate":[8],"through":[9],"extensive":[10],"technical":[11],"manuals":[12],"to":[13,21,86,88],"identify":[14],"troubleshooting":[15],"procedures":[16],"that":[17,75],"may":[18],"help":[19],"react":[20],"some":[22],"observed":[23],"failure":[24],"symptoms.":[25],"These":[26],"manuals,":[27],"written":[28],"in":[29,35,79],"natural":[30],"language,":[31],"describe":[32],"many":[33],"steps":[34],"detail.":[36],"Unfortunately,":[37],"the":[38,52,55,67],"number,":[39],"magnitude,":[40],"and":[41,50],"articulation":[42],"of":[43,54,69],"these":[44],"descriptions":[45],"can":[46,76],"significantly":[47],"slow":[48],"down":[49],"complicate":[51],"retrieval":[53,81],"correct":[56],"procedure":[57],"during":[58],"critical":[59],"incidents.":[60,89],"Interestingly,":[61],"Retrieval":[62],"Augmented":[63],"Generation":[64],"(RAG)":[65],"enables":[66],"development":[68],"tools":[70],"based":[71],"on":[72],"conversational":[73],"interfaces":[74],"assist":[77],"their":[80,84],"tasks,":[82],"improving":[83],"capability":[85],"respond":[87]},"counts_by_year":[],"updated_date":"2026-07-14T23:27:15.235271","created_date":"2026-07-12T00:00:00"}