{"id":"https://openalex.org/W7132844267","doi":"https://doi.org/10.1145/3786304.3787919","title":"ImmiGo - An Adaptive Multilingual Chatbot for Immigration Assistance","display_name":"ImmiGo - An Adaptive Multilingual Chatbot for Immigration Assistance","publication_year":2026,"publication_date":"2026-02-28","ids":{"openalex":"https://openalex.org/W7132844267","doi":"https://doi.org/10.1145/3786304.3787919"},"language":null,"primary_location":{"id":"doi:10.1145/3786304.3787919","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3786304.3787919","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2026 Conference on Human Information Interaction and Retrieval","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://doi.org/10.1145/3786304.3787919","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5127687937","display_name":"Stephen Toriola","orcid":null},"institutions":[{"id":"https://openalex.org/I119664326","display_name":"University of Wolverhampton","ror":"https://ror.org/01k2y1055","country_code":"GB","type":"education","lineage":["https://openalex.org/I119664326"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Stephen Toriola","raw_affiliation_strings":["University of Wolverhampton, Wolverhampton, United Kingdom"],"raw_orcid":"https://orcid.org/0009-0007-0870-4415","affiliations":[{"raw_affiliation_string":"University of Wolverhampton, Wolverhampton, United Kingdom","institution_ids":["https://openalex.org/I119664326"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5127538384","display_name":"Anirban Chakraborty","orcid":null},"institutions":[{"id":"https://openalex.org/I119664326","display_name":"University of Wolverhampton","ror":"https://ror.org/01k2y1055","country_code":"GB","type":"education","lineage":["https://openalex.org/I119664326"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Anirban Chakraborty","raw_affiliation_strings":["University of Wolverhampton, Wolverhampton, United Kingdom"],"raw_orcid":"https://orcid.org/0000-0001-7425-6664","affiliations":[{"raw_affiliation_string":"University of Wolverhampton, Wolverhampton, United Kingdom","institution_ids":["https://openalex.org/I119664326"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5090419459","display_name":"Ingo Frommholz","orcid":"https://orcid.org/0000-0002-5622-5132"},"institutions":[{"id":"https://openalex.org/I150545927","display_name":"MODUL University Vienna","ror":"https://ror.org/04v2brz27","country_code":"AT","type":"education","lineage":["https://openalex.org/I150545927"]}],"countries":["AT"],"is_corresponding":false,"raw_author_name":"Ingo Frommholz","raw_affiliation_strings":["Modul University Vienna, Vienna, Austria"],"raw_orcid":"https://orcid.org/0000-0002-5622-5132","affiliations":[{"raw_affiliation_string":"Modul University Vienna, Vienna, Austria","institution_ids":["https://openalex.org/I150545927"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"376","last_page":"380"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.8069000244140625,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.8069000244140625,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.02019999921321869,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11644","display_name":"Spam and Phishing Detection","score":0.008799999952316284,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.876800000667572},{"id":"https://openalex.org/keywords/language-model","display_name":"Language model","score":0.45100000500679016},{"id":"https://openalex.org/keywords/embedding","display_name":"Embedding","score":0.4230000078678131},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.39430001378059387},{"id":"https://openalex.org/keywords/grading","display_name":"Grading (engineering)","score":0.35010001063346863},{"id":"https://openalex.org/keywords/data-modeling","display_name":"Data modeling","score":0.29980000853538513}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.876800000667572},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7638000249862671},{"id":"https://openalex.org/C137293760","wikidata":"https://www.wikidata.org/wiki/Q3621696","display_name":"Language model","level":2,"score":0.45100000500679016},{"id":"https://openalex.org/C41608201","wikidata":"https://www.wikidata.org/wiki/Q980509","display_name":"Embedding","level":2,"score":0.4230000078678131},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3978999853134155},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.39430001378059387},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.35120001435279846},{"id":"https://openalex.org/C2777286243","wikidata":"https://www.wikidata.org/wiki/Q5591926","display_name":"Grading (engineering)","level":2,"score":0.35010001063346863},{"id":"https://openalex.org/C67186912","wikidata":"https://www.wikidata.org/wiki/Q367664","display_name":"Data modeling","level":2,"score":0.29980000853538513},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.289900004863739},{"id":"https://openalex.org/C67712803","wikidata":"https://www.wikidata.org/wiki/Q7901853","display_name":"User modeling","level":3,"score":0.28450000286102295},{"id":"https://openalex.org/C70036468","wikidata":"https://www.wikidata.org/wiki/Q131288","display_name":"Immigration","level":2,"score":0.28279998898506165},{"id":"https://openalex.org/C195324797","wikidata":"https://www.wikidata.org/wiki/Q33742","display_name":"Natural language","level":2,"score":0.28040000796318054},{"id":"https://openalex.org/C51632099","wikidata":"https://www.wikidata.org/wiki/Q3985153","display_name":"Training set","level":2,"score":0.263700008392334},{"id":"https://openalex.org/C24756922","wikidata":"https://www.wikidata.org/wiki/Q1757694","display_name":"Data quality","level":3,"score":0.2572999894618988},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.2551000118255615},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.2513999938964844}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3786304.3787919","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3786304.3787919","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2026 Conference on Human Information Interaction and Retrieval","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.1145/3786304.3787919","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3786304.3787919","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2026 Conference on Human Information Interaction and Retrieval","raw_type":"proceedings-article"},"sustainable_development_goals":[{"score":0.7014907002449036,"display_name":"Reduced inequalities","id":"https://metadata.un.org/sdg/10"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":8,"referenced_works":["https://openalex.org/W4309674289","https://openalex.org/W4389520489","https://openalex.org/W4401409046","https://openalex.org/W4403429068","https://openalex.org/W4409348640","https://openalex.org/W4410636983","https://openalex.org/W4411630045","https://openalex.org/W4414014501"],"related_works":[],"abstract_inverted_index":{"This":[0],"demo":[1],"paper":[2],"presents":[3],"ImmiGo,":[4],"an":[5,70,97],"adaptive":[6],"multilingual":[7],"chatbot":[8],"designed":[9],"to":[10,21,83,143],"effectively":[11],"address":[12],"user":[13],"needs":[14],"by":[15,109],"providing":[16],"accurate":[17,124],"and":[18,23,40,74,90,102,122,131,137],"timely":[19],"responses":[20],"visa":[22],"immigration":[24],"inquiries":[25,35],"in":[26],"users\u2019":[27],"preferred":[28],"languages.":[29],"A":[30],"system":[31,67,127],"supporting":[32],"such":[33],"important":[34],"relies":[36],"on":[37,48],"being":[38],"up-to-date":[39],"accurate.":[41],"To":[42],"this":[43],"end,":[44],"ImmiGo":[45],"is":[46],"built":[47],"a":[49,75,80],"sophisticated":[50],"agentic":[51],"Retrieval-Augmented":[52],"Generation":[53],"(RAG)":[54],"pipeline,":[55],"seamlessly":[56],"integrating":[57],"the":[58,116],"Groq-accelerated":[59],"OpenAI":[60],"GPT-OSS-120B":[61],"model":[62,73,118],"for":[63,133],"faster":[64],"inference.":[65],"The":[66,126],"also":[68],"incorporates":[69],"advanced":[71],"embedding":[72],"dynamic":[76],"storage":[77],"mechanism,":[78],"leveraging":[79],"vector":[81],"database":[82],"ensure":[84],"efficient":[85],"real-time":[86],"retrieval,":[87],"contextual":[88],"accuracy,":[89],"robust":[91],"handling":[92],"of":[93],"out-of-knowledge-base":[94],"queries.":[95],"Additionally,":[96],"ensemble":[98],"document":[99],"retrieval":[100],"method":[101],"composite":[103],"grading":[104],"mechanism":[105],"refine":[106],"response":[107],"quality":[108],"filtering":[110],"less":[111],"relevant":[112],"context,":[113],"ensuring":[114],"that":[115],"language":[117],"generates":[119],"precise,":[120],"reliable,":[121],"factually":[123],"responses.":[125],"underwent":[128],"rigorous":[129],"evaluation":[130],"testing":[132],"its":[134,141],"multi-turn,":[135],"multilingual,":[136],"conversational":[138],"capabilities,":[139],"demonstrating":[140],"ability":[142],"perform":[144],"consistently":[145],"across":[146],"multiple":[147],"scenarios.":[148]},"counts_by_year":[],"updated_date":"2026-07-14T23:27:15.235271","created_date":"2026-03-01T00:00:00"}