{"id":"https://openalex.org/W7124151683","doi":"https://doi.org/10.1145/3777577.3777701","title":"Appointment Scheduling and Real-time Scheduling for Multiple Service Processes with Walk-ins","display_name":"Appointment Scheduling and Real-time Scheduling for Multiple Service Processes with Walk-ins","publication_year":2025,"publication_date":"2025-10-24","ids":{"openalex":"https://openalex.org/W7124151683","doi":"https://doi.org/10.1145/3777577.3777701"},"language":null,"primary_location":{"id":"doi:10.1145/3777577.3777701","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3777577.3777701","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2025 6th International Symposium on Artificial Intelligence for Medical Sciences","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://doi.org/10.1145/3777577.3777701","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5122997229","display_name":"Luyun Yu","orcid":null},"institutions":[{"id":"https://openalex.org/I24185976","display_name":"Sichuan University","ror":"https://ror.org/011ashp19","country_code":"CN","type":"education","lineage":["https://openalex.org/I24185976"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Luyun Yu","raw_affiliation_strings":["Business School, Sichuan University, Chengdu, Sichuan, China"],"affiliations":[{"raw_affiliation_string":"Business School, Sichuan University, Chengdu, Sichuan, China","institution_ids":["https://openalex.org/I24185976"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5084469895","display_name":"L. Luo","orcid":null},"institutions":[{"id":"https://openalex.org/I24185976","display_name":"Sichuan University","ror":"https://ror.org/011ashp19","country_code":"CN","type":"education","lineage":["https://openalex.org/I24185976"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Li Luo","raw_affiliation_strings":["Business School, Sichuan University, Chengdu, Sichuan, China"],"affiliations":[{"raw_affiliation_string":"Business School, Sichuan University, Chengdu, Sichuan, China","institution_ids":["https://openalex.org/I24185976"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5030962050","display_name":"Pengkun Wu","orcid":"https://orcid.org/0000-0003-3272-2000"},"institutions":[{"id":"https://openalex.org/I24185976","display_name":"Sichuan University","ror":"https://ror.org/011ashp19","country_code":"CN","type":"education","lineage":["https://openalex.org/I24185976"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Pengkun Wu","raw_affiliation_strings":["Business School, Sichuan University, Chengdu, Sichuan, China"],"affiliations":[{"raw_affiliation_string":"Business School, Sichuan University, Chengdu, Sichuan, China","institution_ids":["https://openalex.org/I24185976"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5122997229"],"corresponding_institution_ids":["https://openalex.org/I24185976"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.79174594,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"768","last_page":"773"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.9921000003814697,"subfield":{"id":"https://openalex.org/subfields/3604","display_name":"Emergency Medical Services"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.9921000003814697,"subfield":{"id":"https://openalex.org/subfields/3604","display_name":"Emergency Medical Services"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.002400000113993883,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11502","display_name":"Facility Location and Emergency Management","score":0.0007999999797903001,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/scheduling","display_name":"Scheduling (production processes)","score":0.6843000054359436},{"id":"https://openalex.org/keywords/interdependence","display_name":"Interdependence","score":0.5522000193595886},{"id":"https://openalex.org/keywords/dynamic-priority-scheduling","display_name":"Dynamic priority scheduling","score":0.48660001158714294},{"id":"https://openalex.org/keywords/job-shop-scheduling","display_name":"Job shop scheduling","score":0.41850000619888306},{"id":"https://openalex.org/keywords/fair-share-scheduling","display_name":"Fair-share scheduling","score":0.41670000553131104},{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.4124000072479248},{"id":"https://openalex.org/keywords/nurse-scheduling-problem","display_name":"Nurse scheduling problem","score":0.3813999891281128},{"id":"https://openalex.org/keywords/two-level-scheduling","display_name":"Two-level scheduling","score":0.36090001463890076}],"concepts":[{"id":"https://openalex.org/C206729178","wikidata":"https://www.wikidata.org/wiki/Q2271896","display_name":"Scheduling (production processes)","level":2,"score":0.6843000054359436},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6726999878883362},{"id":"https://openalex.org/C185874996","wikidata":"https://www.wikidata.org/wiki/Q269699","display_name":"Interdependence","level":2,"score":0.5522000193595886},{"id":"https://openalex.org/C107568181","wikidata":"https://www.wikidata.org/wiki/Q5319000","display_name":"Dynamic priority scheduling","level":3,"score":0.48660001158714294},{"id":"https://openalex.org/C55416958","wikidata":"https://www.wikidata.org/wiki/Q6206757","display_name":"Job shop scheduling","level":3,"score":0.41850000619888306},{"id":"https://openalex.org/C31689143","wikidata":"https://www.wikidata.org/wiki/Q733809","display_name":"Fair-share scheduling","level":3,"score":0.41670000553131104},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.4124000072479248},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.3946000039577484},{"id":"https://openalex.org/C102370290","wikidata":"https://www.wikidata.org/wiki/Q7070210","display_name":"Nurse scheduling problem","level":5,"score":0.3813999891281128},{"id":"https://openalex.org/C119948110","wikidata":"https://www.wikidata.org/wiki/Q7858726","display_name":"Two-level scheduling","level":4,"score":0.36090001463890076},{"id":"https://openalex.org/C114073186","wikidata":"https://www.wikidata.org/wiki/Q2631895","display_name":"Automated planning and scheduling","level":2,"score":0.3303000032901764},{"id":"https://openalex.org/C120314980","wikidata":"https://www.wikidata.org/wiki/Q180634","display_name":"Distributed computing","level":1,"score":0.32910001277923584},{"id":"https://openalex.org/C5119721","wikidata":"https://www.wikidata.org/wiki/Q220501","display_name":"Quality of service","level":2,"score":0.32839998602867126},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.32280001044273376},{"id":"https://openalex.org/C127456818","wikidata":"https://www.wikidata.org/wiki/Q238879","display_name":"Rate-monotonic scheduling","level":4,"score":0.2976999878883362},{"id":"https://openalex.org/C175893541","wikidata":"https://www.wikidata.org/wiki/Q1196582","display_name":"Round-robin scheduling","level":4,"score":0.2775000035762787},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.2712000012397766},{"id":"https://openalex.org/C112930515","wikidata":"https://www.wikidata.org/wiki/Q4389547","display_name":"Risk analysis (engineering)","level":1,"score":0.26669999957084656},{"id":"https://openalex.org/C3018838755","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Medical care","level":2,"score":0.26649999618530273},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.2653000056743622},{"id":"https://openalex.org/C15587899","wikidata":"https://www.wikidata.org/wiki/Q7455812","display_name":"Service system","level":3,"score":0.2644999921321869},{"id":"https://openalex.org/C112866106","wikidata":"https://www.wikidata.org/wiki/Q267053","display_name":"Lottery scheduling","level":5,"score":0.26190000772476196},{"id":"https://openalex.org/C2778476105","wikidata":"https://www.wikidata.org/wiki/Q628539","display_name":"Workload","level":2,"score":0.25679999589920044}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3777577.3777701","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3777577.3777701","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2025 6th International Symposium on Artificial Intelligence for Medical Sciences","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.1145/3777577.3777701","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3777577.3777701","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2025 6th International Symposium on Artificial Intelligence for Medical Sciences","raw_type":"proceedings-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":15,"referenced_works":["https://openalex.org/W2007261666","https://openalex.org/W2075897804","https://openalex.org/W2138992559","https://openalex.org/W2160644054","https://openalex.org/W2472113677","https://openalex.org/W2529888046","https://openalex.org/W2746355532","https://openalex.org/W2790961500","https://openalex.org/W3119012197","https://openalex.org/W4210603181","https://openalex.org/W4392007387","https://openalex.org/W4403118140","https://openalex.org/W4403534446","https://openalex.org/W4405498769","https://openalex.org/W4408025259"],"related_works":[],"abstract_inverted_index":{"Public":[0],"health":[1],"systems":[2],"are":[3],"increasingly":[4],"faced":[5],"with":[6],"the":[7,54,62,73,79,112,126,174],"challenge":[8],"of":[9,57,75,81,90,115,128,176],"escalating":[10],"and":[11,28,84,105,118,145,167],"protracted":[12],"patient":[13],"wait":[14],"times.":[15],"Appointment":[16],"scheduling":[17,63,87,117,120,144],"is":[18,89,135],"widely":[19],"recognized":[20],"as":[21],"a":[22,48,94,157],"pivotal":[23],"strategy":[24],"for":[25,121,142,160],"delivering":[26],"timely":[27],"efficient":[29,83],"healthcare":[30,177],"services.":[31,77],"In":[32],"practice,":[33],"however,":[34],"patients":[35,59],"often":[36],"need":[37],"to":[38,148,173],"go":[39],"through":[40],"multiple":[41,98,122,165],"interconnected":[42],"medical":[43,76],"service":[44,99,123,169],"processes,":[45,100,170],"which":[46,65],"constitute":[47],"more":[49],"complicated":[50],"care":[51],"pathway.":[52],"Additionally,":[53],"unpredictable":[55],"nature":[56],"walk-in":[58,103,129],"further":[60],"complicates":[61],"process,":[64],"frequently":[66],"disrupts":[67],"predetermined":[68],"appointment":[69,86,116,143],"schedules,":[70],"thereby":[71,171],"undermining":[72],"quality":[74],"Consequently,":[78],"development":[80],"an":[82],"easy-to-implement":[85],"system":[88,95],"paramount":[91],"importance.":[92],"Such":[93],"must":[96],"accommodate":[97],"integrate":[101],"random":[102],"patients,":[104],"facilitate":[106],"real-time":[107,119,146],"scheduling.":[108],"This":[109],"paper":[110],"addresses":[111],"joint":[113],"optimization":[114],"processes":[124],"in":[125],"presence":[127],"patients.":[130],"A":[131],"two-stage":[132],"programming":[133],"model":[134],"developed,":[136],"complemented":[137],"by":[138],"practical":[139],"heuristic":[140],"algorithms":[141],"scheduling,":[147],"enable":[149],"effective":[150],"operational":[151],"management.":[152,179],"The":[153],"proposed":[154],"framework":[155],"provides":[156],"methodological":[158],"foundation":[159],"mitigating":[161],"supply-demand":[162],"imbalances":[163],"across":[164],"interdependent":[166],"correlated":[168],"contributing":[172],"field":[175],"operations":[178]},"counts_by_year":[],"updated_date":"2026-01-15T23:21:31.212559","created_date":"2026-01-15T00:00:00"}
