{"id":"https://openalex.org/W7153718332","doi":"https://doi.org/10.1145/3772363.3798435","title":"Let Me Finish: Exploring Design Cues for Communication Apprehension in LLM-based Voice Conversational Agents","display_name":"Let Me Finish: Exploring Design Cues for Communication Apprehension in LLM-based Voice Conversational Agents","publication_year":2026,"publication_date":"2026-04-13","ids":{"openalex":"https://openalex.org/W7153718332","doi":"https://doi.org/10.1145/3772363.3798435"},"language":null,"primary_location":{"id":"doi:10.1145/3772363.3798435","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3772363.3798435","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the Extended Abstracts of the 2026 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://doi.org/10.1145/3772363.3798435","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5133441391","display_name":"Eunseo Kim","orcid":"https://orcid.org/0009-0009-7541-0147"},"institutions":[{"id":"https://openalex.org/I193775966","display_name":"Yonsei University","ror":"https://ror.org/01wjejq96","country_code":"KR","type":"education","lineage":["https://openalex.org/I193775966"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Eunseo Kim","raw_affiliation_strings":["Graduate School of Information Yonsei University, Seoul, Republic of Korea"],"raw_orcid":"https://orcid.org/0009-0009-7541-0147","affiliations":[{"raw_affiliation_string":"Graduate School of Information Yonsei University, Seoul, Republic of Korea","institution_ids":["https://openalex.org/I193775966"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5104164494","display_name":"Juhye Ha","orcid":null},"institutions":[{"id":"https://openalex.org/I193775966","display_name":"Yonsei University","ror":"https://ror.org/01wjejq96","country_code":"KR","type":"education","lineage":["https://openalex.org/I193775966"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Juhye Ha","raw_affiliation_strings":["Graduate School of Information Yonsei University, Seoul, Republic of Korea"],"raw_orcid":"https://orcid.org/0000-0003-2000-1740","affiliations":[{"raw_affiliation_string":"Graduate School of Information Yonsei University, Seoul, Republic of Korea","institution_ids":["https://openalex.org/I193775966"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5007803402","display_name":"Changhoon Oh","orcid":"https://orcid.org/0000-0002-3340-551X"},"institutions":[{"id":"https://openalex.org/I193775966","display_name":"Yonsei University","ror":"https://ror.org/01wjejq96","country_code":"KR","type":"education","lineage":["https://openalex.org/I193775966"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Changhoon Oh","raw_affiliation_strings":["Graduate School of Information, Yonsei University, Seoul, Republic of Korea"],"raw_orcid":"https://orcid.org/0000-0002-3340-551X","affiliations":[{"raw_affiliation_string":"Graduate School of Information, Yonsei University, Seoul, Republic of Korea","institution_ids":["https://openalex.org/I193775966"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I193775966"],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"6"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.8151999711990356,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.8151999711990356,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.03700000047683716,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.02800000086426735,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/conversation","display_name":"Conversation","score":0.3961000144481659},{"id":"https://openalex.org/keywords/nonverbal-communication","display_name":"Nonverbal communication","score":0.33000001311302185},{"id":"https://openalex.org/keywords/communication-apprehension","display_name":"Communication apprehension","score":0.32010000944137573},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.29109999537467957},{"id":"https://openalex.org/keywords/action","display_name":"Action (physics)","score":0.29100000858306885}],"concepts":[{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.6280999779701233},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.4390999972820282},{"id":"https://openalex.org/C2777200299","wikidata":"https://www.wikidata.org/wiki/Q52943","display_name":"Conversation","level":2,"score":0.3961000144481659},{"id":"https://openalex.org/C180747234","wikidata":"https://www.wikidata.org/wiki/Q23373","display_name":"Cognitive psychology","level":1,"score":0.3776000142097473},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.3644999861717224},{"id":"https://openalex.org/C145633318","wikidata":"https://www.wikidata.org/wiki/Q207125","display_name":"Nonverbal communication","level":2,"score":0.33000001311302185},{"id":"https://openalex.org/C2779743720","wikidata":"https://www.wikidata.org/wiki/Q5154128","display_name":"Communication apprehension","level":3,"score":0.32010000944137573},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3188999891281128},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.29109999537467957},{"id":"https://openalex.org/C2780791683","wikidata":"https://www.wikidata.org/wiki/Q846785","display_name":"Action (physics)","level":2,"score":0.29100000858306885},{"id":"https://openalex.org/C2780409804","wikidata":"https://www.wikidata.org/wiki/Q621701","display_name":"Apprehension","level":2,"score":0.2838999927043915},{"id":"https://openalex.org/C2780829048","wikidata":"https://www.wikidata.org/wiki/Q1624720","display_name":"Conversation analysis","level":3,"score":0.2786000072956085}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3772363.3798435","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3772363.3798435","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the Extended Abstracts of the 2026 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.1145/3772363.3798435","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3772363.3798435","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the Extended Abstracts of the 2026 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"sustainable_development_goals":[{"display_name":"Quality Education","id":"https://metadata.un.org/sdg/4","score":0.4587036073207855}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":38,"referenced_works":["https://openalex.org/W23502433","https://openalex.org/W164109308","https://openalex.org/W1555414560","https://openalex.org/W1866763222","https://openalex.org/W1967233141","https://openalex.org/W1979290264","https://openalex.org/W1991015565","https://openalex.org/W2001292406","https://openalex.org/W2057266271","https://openalex.org/W2071847121","https://openalex.org/W2072323909","https://openalex.org/W2137045791","https://openalex.org/W2140615673","https://openalex.org/W2405187948","https://openalex.org/W2610728795","https://openalex.org/W2758381753","https://openalex.org/W2763766763","https://openalex.org/W2786387151","https://openalex.org/W2808714087","https://openalex.org/W2896402261","https://openalex.org/W3112188842","https://openalex.org/W4211048027","https://openalex.org/W4221051163","https://openalex.org/W4248634141","https://openalex.org/W4362648558","https://openalex.org/W4390117462","https://openalex.org/W4392170413","https://openalex.org/W4404330874","https://openalex.org/W4406351260","https://openalex.org/W4406880790","https://openalex.org/W4410297768","https://openalex.org/W4411239302","https://openalex.org/W4412476481","https://openalex.org/W4412785405","https://openalex.org/W4413848890","https://openalex.org/W4415032283","https://openalex.org/W4415685501","https://openalex.org/W4415965965"],"related_works":[],"abstract_inverted_index":{"LLM-based":[0,42,80],"Voice":[1],"Conversational":[2],"Agents":[3],"(VCAs)":[4],"are":[5],"emerging":[6],"as":[7],"social":[8],"interaction":[9,27],"partners,":[10],"yet":[11],"real-time":[12,75],"immediacy":[13],"can":[14],"increase":[15],"psychological":[16],"burden":[17,99],"for":[18,33,131],"users":[19,34,48,132],"with":[20,35,49,78,133],"Communication":[21],"Apprehension":[22],"(CA).":[23],"This":[24],"study":[25],"explores":[26],"design":[28,114],"cues":[29],"to":[30,89,126],"alleviate":[31],"anxiety":[32,91],"CA,":[36],"grounded":[37],"in":[38,74],"their":[39],"discomfort":[40],"during":[41],"VCA":[43,81],"interactions.":[44],"We":[45,112],"recruited":[46],"10":[47],"CA":[50],"via":[51],"survey":[52],"screening":[53],"and":[54,82,93,100,122],"gathered":[55],"everyday":[56],"breakdown":[57],"episodes":[58],"through":[59],"brief":[60],"pre-interviews,":[61],"translating":[62],"them":[63],"into":[64],"support-card":[65],"scaffolds.":[66],"In":[67],"a":[68],"card-based":[69],"co-design":[70],"workshop,":[71],"participants":[72],"engaged":[73],"voice":[76,129],"conversations":[77],"an":[79],"reconstructed":[83],"recorded":[84],"moments":[85],"using":[86],"the":[87],"cards":[88],"identify":[90],"triggers":[92],"mitigation":[94],"strategies.":[95],"Findings":[96],"show":[97],"heightened":[98],"speech":[101,104],"inhibition":[102],"when":[103],"continuity":[105],"breaks":[106],"or":[107],"turn":[108],"transitions":[109],"become":[110],"unpredictable.":[111],"propose":[113],"implications":[115],"emphasizing":[116],"contextual":[117],"turn-taking,":[118],"active":[119],"listening":[120],"cues,":[121],"explicit":[123],"user":[124],"control":[125],"support":[127],"safe":[128],"interactions":[130],"CA.":[134]},"counts_by_year":[],"updated_date":"2026-07-14T23:27:15.235271","created_date":"2026-04-13T00:00:00"}
