{"id":"https://openalex.org/W7153823032","doi":"https://doi.org/10.1145/3772363.3798337","title":"\"Hey Human, Why Are You So Mad At Me?\": Typologizing anger expression toward LLMs and understanding its role in downstream trust and continuation decisions","display_name":"\"Hey Human, Why Are You So Mad At Me?\": Typologizing anger expression toward LLMs and understanding its role in downstream trust and continuation decisions","publication_year":2026,"publication_date":"2026-04-13","ids":{"openalex":"https://openalex.org/W7153823032","doi":"https://doi.org/10.1145/3772363.3798337"},"language":null,"primary_location":{"id":"doi:10.1145/3772363.3798337","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3772363.3798337","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the Extended Abstracts of the 2026 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://doi.org/10.1145/3772363.3798337","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5133463864","display_name":"Eunji Kim","orcid":"https://orcid.org/0009-0008-6827-3773"},"institutions":[{"id":"https://openalex.org/I139264467","display_name":"Seoul National University","ror":"https://ror.org/04h9pn542","country_code":"KR","type":"education","lineage":["https://openalex.org/I139264467"]}],"countries":["KR"],"is_corresponding":true,"raw_author_name":"Eunji Kim","raw_affiliation_strings":["GSCST, Seoul National University, Seoul, Republic of Korea"],"raw_orcid":"https://orcid.org/0009-0008-6827-3773","affiliations":[{"raw_affiliation_string":"GSCST, Seoul National University, Seoul, Republic of Korea","institution_ids":["https://openalex.org/I139264467"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5008443348","display_name":"Isaac Im","orcid":null},"institutions":[{"id":"https://openalex.org/I139264467","display_name":"Seoul National University","ror":"https://ror.org/04h9pn542","country_code":"KR","type":"education","lineage":["https://openalex.org/I139264467"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Isaac Im","raw_affiliation_strings":["Department of Communication, Seoul National University, Seoul, Republic of Korea"],"raw_orcid":"https://orcid.org/0009-0004-3164-0091","affiliations":[{"raw_affiliation_string":"Department of Communication, Seoul National University, Seoul, Republic of Korea","institution_ids":["https://openalex.org/I139264467"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5133453377","display_name":"Hewon Jung","orcid":"https://orcid.org/0009-0003-2189-1375"},"institutions":[{"id":"https://openalex.org/I139264467","display_name":"Seoul National University","ror":"https://ror.org/04h9pn542","country_code":"KR","type":"education","lineage":["https://openalex.org/I139264467"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Hewon Jung","raw_affiliation_strings":["Department of Communication, Seoul National University, Seoul, Republic of Korea"],"raw_orcid":"https://orcid.org/0009-0003-2189-1375","affiliations":[{"raw_affiliation_string":"Department of Communication, Seoul National University, Seoul, Republic of Korea","institution_ids":["https://openalex.org/I139264467"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5056599782","display_name":"Joonhwan Lee","orcid":"https://orcid.org/0000-0002-3115-4024"},"institutions":[{"id":"https://openalex.org/I139264467","display_name":"Seoul National University","ror":"https://ror.org/04h9pn542","country_code":"KR","type":"education","lineage":["https://openalex.org/I139264467"]},{"id":"https://openalex.org/I4210128676","display_name":"Human Computer Interaction (Switzerland)","ror":"https://ror.org/036dv6j71","country_code":"CH","type":"company","lineage":["https://openalex.org/I4210128676"]}],"countries":["CH","KR"],"is_corresponding":false,"raw_author_name":"Joonhwan Lee","raw_affiliation_strings":["Human-Computer Interaction+Design Lab., Seoul National University, Seoul, Republic of Korea"],"raw_orcid":"https://orcid.org/0000-0002-3115-4024","affiliations":[{"raw_affiliation_string":"Human-Computer Interaction+Design Lab., Seoul National University, Seoul, Republic of Korea","institution_ids":["https://openalex.org/I4210128676","https://openalex.org/I139264467"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5133463864"],"corresponding_institution_ids":["https://openalex.org/I139264467"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.78004425,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"8"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13972","display_name":"Business Law and Ethics","score":0.14249999821186066,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T13972","display_name":"Business Law and Ethics","score":0.14249999821186066,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11696","display_name":"Conflict Management and Negotiation","score":0.06610000133514404,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10344","display_name":"Management and Organizational Studies","score":0.031199999153614044,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/downstream","display_name":"Downstream (manufacturing)","score":0.5999000072479248},{"id":"https://openalex.org/keywords/expression","display_name":"Expression (computer science)","score":0.5824999809265137},{"id":"https://openalex.org/keywords/anger","display_name":"Anger","score":0.5598000288009644},{"id":"https://openalex.org/keywords/continuation","display_name":"Continuation","score":0.4302999973297119},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.31450000405311584}],"concepts":[{"id":"https://openalex.org/C2776207758","wikidata":"https://www.wikidata.org/wiki/Q5303302","display_name":"Downstream (manufacturing)","level":2,"score":0.5999000072479248},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5932000279426575},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.5899999737739563},{"id":"https://openalex.org/C90559484","wikidata":"https://www.wikidata.org/wiki/Q778379","display_name":"Expression (computer science)","level":2,"score":0.5824999809265137},{"id":"https://openalex.org/C2779302386","wikidata":"https://www.wikidata.org/wiki/Q79871","display_name":"Anger","level":2,"score":0.5598000288009644},{"id":"https://openalex.org/C88626702","wikidata":"https://www.wikidata.org/wiki/Q1128903","display_name":"Continuation","level":2,"score":0.4302999973297119},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.31450000405311584},{"id":"https://openalex.org/C138496976","wikidata":"https://www.wikidata.org/wiki/Q175002","display_name":"Developmental psychology","level":1,"score":0.3077000081539154},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.2913999855518341},{"id":"https://openalex.org/C2780791683","wikidata":"https://www.wikidata.org/wiki/Q846785","display_name":"Action (physics)","level":2,"score":0.257099986076355}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3772363.3798337","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3772363.3798337","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the Extended Abstracts of the 2026 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.1145/3772363.3798337","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3772363.3798337","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the Extended Abstracts of the 2026 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":20,"referenced_works":["https://openalex.org/W1988286375","https://openalex.org/W2025910797","https://openalex.org/W2034814630","https://openalex.org/W2068470266","https://openalex.org/W2153453355","https://openalex.org/W3194963062","https://openalex.org/W4387899811","https://openalex.org/W4388787841","https://openalex.org/W4391224412","https://openalex.org/W4393970649","https://openalex.org/W4396827165","https://openalex.org/W4400488203","https://openalex.org/W4402168831","https://openalex.org/W4403637702","https://openalex.org/W4411550426","https://openalex.org/W4412883771","https://openalex.org/W4414192430","https://openalex.org/W4415980205","https://openalex.org/W4416073097","https://openalex.org/W7117144847"],"related_works":[],"abstract_inverted_index":{"Large":[0],"language":[1],"models":[2],"(LLMs)":[3],"are":[4],"increasingly":[5],"used":[6],"across":[7],"diverse":[8],"contexts,":[9],"and":[10,36,42,57,75,90,104,123,132,146,180,183,198],"some":[11],"users":[12,68,119],"perceive":[13],"them":[14],"not":[15],"merely":[16],"as":[17,20,33,54,160,168],"tools":[18],"but":[19],"assistants":[21],"or":[22],"collaborators.":[23],"However,":[24],"repeated":[25],"expectation":[26,109],"violations":[27,110],"can":[28,192],"induce":[29],"negative":[30,52],"affect":[31,53],"such":[32],"anger,":[34],"disappointment,":[35],"frustration,":[37],"which":[38],"may":[39],"degrade":[40],"trust":[41],"lead":[43],"to":[44,71,195],"eventual":[45],"discontinuation.":[46],"Prior":[47],"research":[48],"has":[49],"largely":[50],"treated":[51],"an":[55],"outcome":[56],"focused":[58],"on":[59],"mitigation,":[60],"leaving":[61],"underexplored":[62],"how":[63,76],"anger":[64,102,122,159],"is":[65],"processed,":[66],"why":[67],"respond":[69],"differently":[70],"the":[72],"same":[73],"violations,":[74],"these":[77,139],"differences":[78,117,140],"shape":[79],"interaction.":[80],"Using":[81],"a":[82,99,161,169],"mixed-methods":[83],"approach":[84],"combining":[85],"surveys":[86],"(n":[87,93],"=":[88,94],"102)":[89],"in-depth":[91],"interviews":[92],"17),":[95],"this":[96],"study":[97,157],"identifies":[98],"typology":[100],"of":[101,149,176],"expression":[103,150],"examines":[105],"emotional\u2013behavioral":[106],"dynamics":[107],"following":[108],"during":[111],"LLM":[112,189],"use.":[113],"Quantitative":[114],"analyses":[115,136],"revealed":[116],"between":[118],"who":[120,125],"expressed":[121],"those":[124],"suppressed":[126],"it":[127],"in":[128],"emotional":[129,171],"relief,":[130],"trust,":[131],"continuation":[133],"intention.":[134],"Qualitative":[135],"indicated":[137],"that":[138,191],"stem":[141],"from":[142],"expectations,":[143],"interaction":[144,165,199],"context,":[145],"perceived":[147],"costs":[148],"rather":[151,166],"than":[152,167],"fixed":[153],"personal":[154],"traits.":[155],"This":[156],"conceptualizes":[158],"regulatory":[162],"mechanism":[163],"shaping":[164],"singular":[170],"reaction.":[172],"We":[173],"highlight":[174],"limitations":[175],"non-adaptive":[177],"conversational":[178],"LLMs":[179],"provide":[181],"theoretical":[182],"empirical":[184],"foundations":[185],"for":[186],"interactionally":[187],"adaptive":[188],"design":[190],"calibrate":[193],"responses":[194],"users\u2019":[196],"emotions":[197],"needs.":[200]},"counts_by_year":[],"updated_date":"2026-05-05T08:41:31.759640","created_date":"2026-04-13T00:00:00"}