{"id":"https://openalex.org/W7153976746","doi":"https://doi.org/10.1145/3772318.3791890","title":"You Are a River: Reorienting a Civic WaterBot from the Bottom Up","display_name":"You Are a River: Reorienting a Civic WaterBot from the Bottom Up","publication_year":2026,"publication_date":"2026-04-13","ids":{"openalex":"https://openalex.org/W7153976746","doi":"https://doi.org/10.1145/3772318.3791890"},"language":null,"primary_location":{"id":"doi:10.1145/3772318.3791890","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3772318.3791890","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://doi.org/10.1145/3772318.3791890","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5004050600","display_name":"Liliana Caughman","orcid":"https://orcid.org/0000-0002-5395-7039"},"institutions":[{"id":"https://openalex.org/I55732556","display_name":"Arizona State University","ror":"https://ror.org/03efmqc40","country_code":"US","type":"education","lineage":["https://openalex.org/I55732556"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Liliana Caughman","raw_affiliation_strings":["American Indian Studies, Arizona State University, Tempe, Arizona, USA"],"raw_orcid":"https://orcid.org/0000-0002-5395-7039","affiliations":[{"raw_affiliation_string":"American Indian Studies, Arizona State University, Tempe, Arizona, USA","institution_ids":["https://openalex.org/I55732556"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Claire Lauer","orcid":"https://orcid.org/0000-0002-2715-1832"},"institutions":[{"id":"https://openalex.org/I4210128493","display_name":"Middle East Studies Association of North America","ror":"https://ror.org/047w8z534","country_code":"US","type":"other","lineage":["https://openalex.org/I4210128493"]},{"id":"https://openalex.org/I55732556","display_name":"Arizona State University","ror":"https://ror.org/03efmqc40","country_code":"US","type":"education","lineage":["https://openalex.org/I55732556"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Claire Lauer","raw_affiliation_strings":["Technical Communication, Arizona State University, Mesa, Arizona, USA"],"raw_orcid":"https://orcid.org/0000-0002-2715-1832","affiliations":[{"raw_affiliation_string":"Technical Communication, Arizona State University, Mesa, Arizona, USA","institution_ids":["https://openalex.org/I55732556","https://openalex.org/I4210128493"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5083003076","display_name":"Stephen Carrad\u0131n\u0131","orcid":"https://orcid.org/0000-0001-6805-6279"},"institutions":[{"id":"https://openalex.org/I4210128493","display_name":"Middle East Studies Association of North America","ror":"https://ror.org/047w8z534","country_code":"US","type":"other","lineage":["https://openalex.org/I4210128493"]},{"id":"https://openalex.org/I55732556","display_name":"Arizona State University","ror":"https://ror.org/03efmqc40","country_code":"US","type":"education","lineage":["https://openalex.org/I55732556"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Stephen Carradini","raw_affiliation_strings":["Technical Communication, Arizona State University, Mesa, Arizona, USA"],"raw_orcid":"https://orcid.org/0000-0001-6805-6279","affiliations":[{"raw_affiliation_string":"Technical Communication, Arizona State University, Mesa, Arizona, USA","institution_ids":["https://openalex.org/I55732556","https://openalex.org/I4210128493"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5108755618","display_name":"Srinivasan Ravichandran","orcid":null},"institutions":[{"id":"https://openalex.org/I55732556","display_name":"Arizona State University","ror":"https://ror.org/03efmqc40","country_code":"US","type":"education","lineage":["https://openalex.org/I55732556"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Srinivasan Ravichandran","raw_affiliation_strings":["Human Systems Engineering, Arizona State University, Mesa, Arizona, USA"],"raw_orcid":"https://orcid.org/0009-0006-8935-3831","affiliations":[{"raw_affiliation_string":"Human Systems Engineering, Arizona State University, Mesa, Arizona, USA","institution_ids":["https://openalex.org/I55732556"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"16"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.8852999806404114,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.8852999806404114,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10803","display_name":"Innovative Human-Technology Interaction","score":0.023099999874830246,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11519","display_name":"Digital Mental Health Interventions","score":0.01889999955892563,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/indigenous","display_name":"Indigenous","score":0.6003999710083008},{"id":"https://openalex.org/keywords/frame","display_name":"Frame (networking)","score":0.5996999740600586},{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.5825999975204468},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.5458999872207642},{"id":"https://openalex.org/keywords/intervention","display_name":"Intervention (counseling)","score":0.5105000138282776},{"id":"https://openalex.org/keywords/observational-study","display_name":"Observational study","score":0.46639999747276306},{"id":"https://openalex.org/keywords/persona","display_name":"Persona","score":0.4481000006198883},{"id":"https://openalex.org/keywords/class","display_name":"Class (philosophy)","score":0.3822000026702881},{"id":"https://openalex.org/keywords/simple","display_name":"Simple (philosophy)","score":0.3781000077724457}],"concepts":[{"id":"https://openalex.org/C55958113","wikidata":"https://www.wikidata.org/wiki/Q169480","display_name":"Indigenous","level":2,"score":0.6003999710083008},{"id":"https://openalex.org/C126042441","wikidata":"https://www.wikidata.org/wiki/Q1324888","display_name":"Frame (networking)","level":2,"score":0.5996999740600586},{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.5825999975204468},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.5458999872207642},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5268999934196472},{"id":"https://openalex.org/C2780665704","wikidata":"https://www.wikidata.org/wiki/Q959298","display_name":"Intervention (counseling)","level":2,"score":0.5105000138282776},{"id":"https://openalex.org/C23131810","wikidata":"https://www.wikidata.org/wiki/Q818574","display_name":"Observational study","level":2,"score":0.46639999747276306},{"id":"https://openalex.org/C313442","wikidata":"https://www.wikidata.org/wiki/Q778556","display_name":"Persona","level":2,"score":0.4481000006198883},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.39890000224113464},{"id":"https://openalex.org/C2777212361","wikidata":"https://www.wikidata.org/wiki/Q5127848","display_name":"Class (philosophy)","level":2,"score":0.3822000026702881},{"id":"https://openalex.org/C2780586882","wikidata":"https://www.wikidata.org/wiki/Q7520643","display_name":"Simple (philosophy)","level":2,"score":0.3781000077724457},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3756999969482422},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.36469998955726624},{"id":"https://openalex.org/C177877439","wikidata":"https://www.wikidata.org/wiki/Q7604413","display_name":"Statistical relational learning","level":3,"score":0.3529999852180481},{"id":"https://openalex.org/C5655090","wikidata":"https://www.wikidata.org/wiki/Q192588","display_name":"Relational database","level":2,"score":0.3472999930381775},{"id":"https://openalex.org/C2775854623","wikidata":"https://www.wikidata.org/wiki/Q1500995","display_name":"Community design","level":2,"score":0.3255999982357025},{"id":"https://openalex.org/C146303308","wikidata":"https://www.wikidata.org/wiki/Q425573","display_name":"Frame analysis","level":3,"score":0.31790000200271606},{"id":"https://openalex.org/C514011633","wikidata":"https://www.wikidata.org/wiki/Q1428168","display_name":"Traditional knowledge","level":3,"score":0.29589998722076416},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.29030001163482666},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.2897000014781952},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.28780001401901245},{"id":"https://openalex.org/C37736160","wikidata":"https://www.wikidata.org/wiki/Q1801315","display_name":"Adversarial system","level":2,"score":0.28760001063346863},{"id":"https://openalex.org/C109359841","wikidata":"https://www.wikidata.org/wiki/Q728944","display_name":"Inclusion (mineral)","level":2,"score":0.2858999967575073},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.2847000062465668},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.2809000015258789},{"id":"https://openalex.org/C49815771","wikidata":"https://www.wikidata.org/wiki/Q854502","display_name":"Relational frame theory","level":2,"score":0.2728999853134155},{"id":"https://openalex.org/C123657996","wikidata":"https://www.wikidata.org/wiki/Q12271","display_name":"Architecture","level":2,"score":0.27129998803138733},{"id":"https://openalex.org/C135798126","wikidata":"https://www.wikidata.org/wiki/Q2167279","display_name":"Top-down and bottom-up design","level":2,"score":0.26660001277923584},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.26440000534057617},{"id":"https://openalex.org/C102483320","wikidata":"https://www.wikidata.org/wiki/Q1143725","display_name":"Observational learning","level":3,"score":0.2621000111103058},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.25850000977516174},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.25780001282691956},{"id":"https://openalex.org/C2778566935","wikidata":"https://www.wikidata.org/wiki/Q10270859","display_name":"Indigenous education","level":3,"score":0.2565000057220459},{"id":"https://openalex.org/C162446236","wikidata":"https://www.wikidata.org/wiki/Q653137","display_name":"Content analysis","level":2,"score":0.25119999051094055}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3772318.3791890","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3772318.3791890","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.1145/3772318.3791890","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3772318.3791890","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"sustainable_development_goals":[{"score":0.4438631236553192,"id":"https://metadata.un.org/sdg/4","display_name":"Quality Education"}],"awards":[{"id":"https://openalex.org/G4842217860","display_name":"WaterSIMmersive: Designing and assessing a mixed-reality water sustainability educational game and museum exhibit for communities in the Desert Southwest","funder_award_id":"2314259","funder_id":"https://openalex.org/F4320306076","funder_display_name":"National Science Foundation"}],"funders":[{"id":"https://openalex.org/F4320306076","display_name":"National Science Foundation","ror":"https://ror.org/021nxhr62"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":28,"referenced_works":["https://openalex.org/W1976934248","https://openalex.org/W2031430683","https://openalex.org/W2598538582","https://openalex.org/W2941385537","https://openalex.org/W2942717780","https://openalex.org/W2955337378","https://openalex.org/W3028293912","https://openalex.org/W3029464893","https://openalex.org/W3086144148","https://openalex.org/W3146083582","https://openalex.org/W3156349801","https://openalex.org/W3156804205","https://openalex.org/W3184502676","https://openalex.org/W4212959311","https://openalex.org/W4223417816","https://openalex.org/W4225109361","https://openalex.org/W4365388135","https://openalex.org/W4372294703","https://openalex.org/W4388947358","https://openalex.org/W4392108234","https://openalex.org/W4393397767","https://openalex.org/W4396598447","https://openalex.org/W4396832157","https://openalex.org/W4400317090","https://openalex.org/W4402759470","https://openalex.org/W4414350583","https://openalex.org/W7077062309","https://openalex.org/W7127117296"],"related_works":[],"abstract_inverted_index":{"This":[0,85],"paper":[1],"reports":[2],"on":[3,9,29],"a":[4,11,18,26,63,77,83,112],"design":[5],"discovery:":[6],"while":[7],"iterating":[8],"WaterBot,":[10],"prompt-engineered":[12],"water":[13],"chatbot,":[14],"we":[15,47],"developed":[16],"RiverBot,":[17],"minimal":[19],"role-based":[20],"conversational":[21],"agent":[22],"that":[23,34,95,115,148],"speaks":[24],"as":[25],"river.":[27],"Building":[28],"prior":[30],"custom":[31],"chatbot":[32],"designs":[33],"implemented":[35],"retrieval":[36],"augmented":[37],"generation,":[38],"safety":[39],"guardrails,":[40,118],"and":[41,52,68,119,129,141,159],"explicit":[42],"inclusion":[43],"of":[44,91,136,164],"Indigenous":[45,108],"perspectives,":[46],"confronted":[48],"persistent":[49],"majority-class":[50],"bias":[51],"limited":[53],"emotional":[54],"resonance":[55],"across":[56],"user":[57,131],"communities.":[58],"We":[59],"reframed":[60],"goals":[61],"through":[62],"bottom-up,":[64],"Whole":[65],"Body":[66],"Knowing,":[67],"relational":[69,109,157],"learning":[70],"lens,":[71],"then":[72],"replaced":[73],"layered":[74],"instructions":[75],"with":[76,100],"single":[78],"system":[79],"prompt:":[80],"\u201cYou":[81],"are":[82],"river.\u201d":[84],"frame":[86],"reorganized":[87],"the":[88,149],"underlying":[89],"concept":[90],"outputs,":[92],"yielding":[93],"responses":[94],"blended":[96],"accurate":[97],"scientific":[98],"information":[99],"reflective,":[101],"audience-attuned":[102],"language.":[103],"Grounding":[104],"RiverBot":[105],"in":[106],"an":[107],"perspective":[110],"guided":[111],"simple":[113],"intervention":[114],"standard":[116],"data,":[117],"tuning":[120],"could":[121],"not":[122],"achieve.":[123],"A":[124],"multi-method":[125],"evaluation":[126],"including":[127],"expert":[128],"resident":[130],"tests,":[132],"automated":[133],"content":[134],"analysis":[135],"more":[137],"than":[138],"1,000":[139],"interactions,":[140],"observational":[142],"data":[143],"from":[144],"community":[145],"sessions":[146],"indicated":[147],"river":[150],"persona":[151],"improved":[152],"perceived":[153],"trust,":[154],"felt":[155],"connection,":[156],"tone,":[158],"topical":[160],"coverage":[161],"without":[162],"loss":[163],"factuality.":[165]},"counts_by_year":[],"updated_date":"2026-07-15T18:14:33.161393","created_date":"2026-04-14T00:00:00"}