{"id":"https://openalex.org/W7154083180","doi":"https://doi.org/10.1145/3772318.3791490","title":"Lending a Hand: The Effectiveness of Support Systems in Assisting Users to Detect Phishing Attacks","display_name":"Lending a Hand: The Effectiveness of Support Systems in Assisting Users to Detect Phishing Attacks","publication_year":2026,"publication_date":"2026-04-13","ids":{"openalex":"https://openalex.org/W7154083180","doi":"https://doi.org/10.1145/3772318.3791490"},"language":null,"primary_location":{"id":"doi:10.1145/3772318.3791490","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3772318.3791490","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://doi.org/10.1145/3772318.3791490","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5031204427","display_name":"Katharina Schiller","orcid":"https://orcid.org/0009-0004-5128-0257"},"institutions":[{"id":"https://openalex.org/I4210138088","display_name":"Hof University of Applied Sciences","ror":"https://ror.org/04q5vv384","country_code":"DE","type":"education","lineage":["https://openalex.org/I4210138088"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Katharina Schiller","raw_affiliation_strings":["Hof University of Applied Sciences, Hof, Germany"],"raw_orcid":"https://orcid.org/0009-0004-5128-0257","affiliations":[{"raw_affiliation_string":"Hof University of Applied Sciences, Hof, Germany","institution_ids":["https://openalex.org/I4210138088"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5066701613","display_name":"J\u00f6rg Scheidt","orcid":null},"institutions":[{"id":"https://openalex.org/I4210138088","display_name":"Hof University of Applied Sciences","ror":"https://ror.org/04q5vv384","country_code":"DE","type":"education","lineage":["https://openalex.org/I4210138088"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"J\u00f6rg Scheidt","raw_affiliation_strings":["Hof University of Applied Sciences, Hof, Germany"],"raw_orcid":"https://orcid.org/0000-0001-9742-6080","affiliations":[{"raw_affiliation_string":"Hof University of Applied Sciences, Hof, Germany","institution_ids":["https://openalex.org/I4210138088"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5082075731","display_name":"Florian Adamsky","orcid":"https://orcid.org/0009-0002-6642-6904"},"institutions":[{"id":"https://openalex.org/I4210138088","display_name":"Hof University of Applied Sciences","ror":"https://ror.org/04q5vv384","country_code":"DE","type":"education","lineage":["https://openalex.org/I4210138088"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Florian Adamsky","raw_affiliation_strings":["Hof University of Applied Sciences, Hof, Germany"],"raw_orcid":"https://orcid.org/0009-0002-6642-6904","affiliations":[{"raw_affiliation_string":"Hof University of Applied Sciences, Hof, Germany","institution_ids":["https://openalex.org/I4210138088"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5040519207","display_name":"Zinaida Benenson","orcid":"https://orcid.org/0009-0006-7158-0219"},"institutions":[{"id":"https://openalex.org/I181369854","display_name":"Friedrich-Alexander-Universit\u00e4t Erlangen-N\u00fcrnberg","ror":"https://ror.org/00f7hpc57","country_code":"DE","type":"education","lineage":["https://openalex.org/I181369854"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Zinaida Benenson","raw_affiliation_strings":["IT Security Infrastructures Lab, Friedrich-Alexander-Universit\u00e4t Erlangen-N\u00fcrnberg, Erlangen, Germany"],"raw_orcid":"https://orcid.org/0009-0006-7158-0219","affiliations":[{"raw_affiliation_string":"IT Security Infrastructures Lab, Friedrich-Alexander-Universit\u00e4t Erlangen-N\u00fcrnberg, Erlangen, Germany","institution_ids":["https://openalex.org/I181369854"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5031204427"],"corresponding_institution_ids":["https://openalex.org/I4210138088"],"apc_list":null,"apc_paid":null,"fwci":64.5376,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.9979636,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"28"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11644","display_name":"Spam and Phishing Detection","score":0.9038000106811523,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T11644","display_name":"Spam and Phishing Detection","score":0.9038000106811523,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":0.03240000084042549,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11045","display_name":"Privacy, Security, and Data Protection","score":0.005900000222027302,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/phishing","display_name":"Phishing","score":0.664900004863739},{"id":"https://openalex.org/keywords/control","display_name":"Control (management)","score":0.4307999908924103},{"id":"https://openalex.org/keywords/decision-support-system","display_name":"Decision support system","score":0.41429999470710754},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.3059000074863434},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.3003000020980835}],"concepts":[{"id":"https://openalex.org/C83860907","wikidata":"https://www.wikidata.org/wiki/Q135005","display_name":"Phishing","level":3,"score":0.664900004863739},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5763000249862671},{"id":"https://openalex.org/C2775924081","wikidata":"https://www.wikidata.org/wiki/Q55608371","display_name":"Control (management)","level":2,"score":0.4307999908924103},{"id":"https://openalex.org/C107327155","wikidata":"https://www.wikidata.org/wiki/Q330268","display_name":"Decision support system","level":2,"score":0.41429999470710754},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.4104999899864197},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.3393999934196472},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.3059000074863434},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.3003000020980835},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.2879999876022339},{"id":"https://openalex.org/C3020028006","wikidata":"https://www.wikidata.org/wiki/Q9158","display_name":"Electronic mail","level":2,"score":0.28290000557899475},{"id":"https://openalex.org/C2779760435","wikidata":"https://www.wikidata.org/wiki/Q5396169","display_name":"Minor (academic)","level":2,"score":0.26159998774528503}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3772318.3791490","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3772318.3791490","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.1145/3772318.3791490","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3772318.3791490","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":45,"referenced_works":["https://openalex.org/W871349842","https://openalex.org/W1598082621","https://openalex.org/W1983208818","https://openalex.org/W1983581110","https://openalex.org/W2019176237","https://openalex.org/W2046234515","https://openalex.org/W2052176706","https://openalex.org/W2071869991","https://openalex.org/W2099889974","https://openalex.org/W2136136174","https://openalex.org/W2149490731","https://openalex.org/W2157337727","https://openalex.org/W2465697596","https://openalex.org/W2586631747","https://openalex.org/W2756029264","https://openalex.org/W2769895210","https://openalex.org/W2784207743","https://openalex.org/W2796098074","https://openalex.org/W2810024260","https://openalex.org/W2883464778","https://openalex.org/W2896812488","https://openalex.org/W2901847728","https://openalex.org/W2916445389","https://openalex.org/W2922409314","https://openalex.org/W2941796164","https://openalex.org/W2942101457","https://openalex.org/W2953662086","https://openalex.org/W3016472551","https://openalex.org/W3021578365","https://openalex.org/W3031752541","https://openalex.org/W3085861814","https://openalex.org/W3116444269","https://openalex.org/W3136956311","https://openalex.org/W3146533344","https://openalex.org/W3175127519","https://openalex.org/W3196923443","https://openalex.org/W4239497068","https://openalex.org/W4245098842","https://openalex.org/W4288057710","https://openalex.org/W4381952831","https://openalex.org/W4391987696","https://openalex.org/W4392139481","https://openalex.org/W4405181290","https://openalex.org/W4411337905","https://openalex.org/W4416548921"],"related_works":[],"abstract_inverted_index":{"We":[0,78],"investigate":[1],"the":[2,48,75,85,97,103,116,119,132,140,146,149],"effectiveness":[3],"of":[4,50,68,84,118],"anti-phishing":[5],"support":[6,45,51,86,94,104,151],"systems":[7,52,73,105],"through":[8],"a":[9,20,29,80],"quantitative":[10],"study":[11],"involving":[12],"453":[13],"participants.":[14],"To":[15],"this":[16],"end,":[17],"we":[18,100],"developed":[19],"tool":[21],"that":[22,88,102],"allows":[23],"participants":[24],"to":[25,92],"immerse":[26],"themselves":[27],"in":[28,53,64],"realistic":[30],"setting,":[31],"tasked":[32],"with":[33],"classifying":[34],"emails":[35,67],"as":[36,113,131,135,137],"either":[37],"phishing":[38],"or":[39],"legitimate,":[40],"while":[41],"being":[42],"assisted":[43],"by":[44,111,115],"systems.":[46,95,152],"Despite":[47],"prevalence":[49],"webmailers":[54],"and":[55,74,108],"email":[56],"clients,":[57],"our":[58],"results":[59,117],"indicate":[60],"no":[61,125],"significant":[62],"difference":[63],"correctly":[65],"assessing":[66],"varying":[69],"difficulty":[70],"between":[71],"these":[72],"control":[76],"group.":[77],"found":[79,101],"minor":[81],"negative":[82],"effect":[83],"system":[87],"uses":[89],"tooltips":[90],"compared":[91],"other":[93],"In":[96],"subsequent":[98],"survey,":[99],"are":[106],"appreciated":[107],"considered":[109],"helpful":[110],"users,":[112],"supported":[114],"UEQ-S,":[120],"even":[121],"if":[122],"they":[123],"have":[124],"observable":[126],"effect.":[127],"Email":[128],"context,":[129],"such":[130],"contact":[133],"list,":[134],"well":[136],"hovering":[138],"over":[139],"links,":[141],"had":[142],"stronger":[143],"effects":[144],"on":[145],"classification":[147],"than":[148],"tested":[150]},"counts_by_year":[{"year":2026,"cited_by_count":1}],"updated_date":"2026-05-05T08:41:31.759640","created_date":"2026-04-14T00:00:00"}