{"id":"https://openalex.org/W7154049308","doi":"https://doi.org/10.1145/3772318.3791409","title":"\u201cIt doesn't make my life easier, doesn't make it harder\u201d: Human infrastructures shaping older adults' engagement with digital welfare systems","display_name":"\u201cIt doesn't make my life easier, doesn't make it harder\u201d: Human infrastructures shaping older adults' engagement with digital welfare systems","publication_year":2026,"publication_date":"2026-04-13","ids":{"openalex":"https://openalex.org/W7154049308","doi":"https://doi.org/10.1145/3772318.3791409"},"language":null,"primary_location":{"id":"doi:10.1145/3772318.3791409","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3772318.3791409","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://doi.org/10.1145/3772318.3791409","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5133493494","display_name":"Yiying Wu","orcid":"https://orcid.org/0000-0003-4371-4348"},"institutions":[{"id":"https://openalex.org/I129604602","display_name":"The University of Sydney","ror":"https://ror.org/0384j8v12","country_code":"AU","type":"education","lineage":["https://openalex.org/I129604602"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Yiying Wu","raw_affiliation_strings":["School of Architecture, Design and Planning, The University of Sydney, Sydney, NSW, Australia"],"raw_orcid":"https://orcid.org/0000-0003-4371-4348","affiliations":[{"raw_affiliation_string":"School of Architecture, Design and Planning, The University of Sydney, Sydney, NSW, Australia","institution_ids":["https://openalex.org/I129604602"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5107957822","display_name":"Ruiqi Yao","orcid":"https://orcid.org/0009-0005-2495-5957"},"institutions":[{"id":"https://openalex.org/I32574673","display_name":"Shantou University","ror":"https://ror.org/01a099706","country_code":"CN","type":"education","lineage":["https://openalex.org/I32574673"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Ruiqi Yao","raw_affiliation_strings":["Cheung Kong School of Art and Design, Shantou University, Shantou, China"],"raw_orcid":"https://orcid.org/0009-0005-2495-5957","affiliations":[{"raw_affiliation_string":"Cheung Kong School of Art and Design, Shantou University, Shantou, China","institution_ids":["https://openalex.org/I32574673"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.60416554,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"14"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11977","display_name":"Technology Use by Older Adults","score":0.8909000158309937,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11977","display_name":"Technology Use by Older Adults","score":0.8909000158309937,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10803","display_name":"Innovative Human-Technology Interaction","score":0.06129999831318855,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T14074","display_name":"Persona Design and Applications","score":0.006500000134110451,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/sociotechnical-system","display_name":"Sociotechnical system","score":0.8716999888420105},{"id":"https://openalex.org/keywords/digital-inclusion","display_name":"Digital inclusion","score":0.5662999749183655},{"id":"https://openalex.org/keywords/scope","display_name":"Scope (computer science)","score":0.5378000140190125},{"id":"https://openalex.org/keywords/foregrounding","display_name":"Foregrounding","score":0.47620001435279846},{"id":"https://openalex.org/keywords/inclusion","display_name":"Inclusion (mineral)","score":0.4659000039100647},{"id":"https://openalex.org/keywords/equity","display_name":"Equity (law)","score":0.45190000534057617},{"id":"https://openalex.org/keywords/digital-divide","display_name":"Digital divide","score":0.44369998574256897},{"id":"https://openalex.org/keywords/capability-approach","display_name":"Capability approach","score":0.4408000111579895},{"id":"https://openalex.org/keywords/welfare","display_name":"Welfare","score":0.40540000796318054}],"concepts":[{"id":"https://openalex.org/C127627568","wikidata":"https://www.wikidata.org/wiki/Q1639361","display_name":"Sociotechnical system","level":2,"score":0.8716999888420105},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.5666999816894531},{"id":"https://openalex.org/C2985890590","wikidata":"https://www.wikidata.org/wiki/Q244752","display_name":"Digital inclusion","level":3,"score":0.5662999749183655},{"id":"https://openalex.org/C2778012447","wikidata":"https://www.wikidata.org/wiki/Q1034415","display_name":"Scope (computer science)","level":2,"score":0.5378000140190125},{"id":"https://openalex.org/C2777425269","wikidata":"https://www.wikidata.org/wiki/Q5468194","display_name":"Foregrounding","level":2,"score":0.47620001435279846},{"id":"https://openalex.org/C109359841","wikidata":"https://www.wikidata.org/wiki/Q728944","display_name":"Inclusion (mineral)","level":2,"score":0.4659000039100647},{"id":"https://openalex.org/C199728807","wikidata":"https://www.wikidata.org/wiki/Q2578557","display_name":"Equity (law)","level":2,"score":0.45190000534057617},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.45019999146461487},{"id":"https://openalex.org/C173655357","wikidata":"https://www.wikidata.org/wiki/Q244752","display_name":"Digital divide","level":3,"score":0.44369998574256897},{"id":"https://openalex.org/C2781118332","wikidata":"https://www.wikidata.org/wiki/Q430460","display_name":"Capability approach","level":2,"score":0.4408000111579895},{"id":"https://openalex.org/C100243477","wikidata":"https://www.wikidata.org/wiki/Q12002092","display_name":"Welfare","level":2,"score":0.40540000796318054},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.40130001306533813},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3693999946117401},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.3580000102519989},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.3497999906539917},{"id":"https://openalex.org/C86532276","wikidata":"https://www.wikidata.org/wiki/Q1184065","display_name":"Delegation","level":2,"score":0.3418999910354614},{"id":"https://openalex.org/C3019221131","wikidata":"https://www.wikidata.org/wiki/Q55621107","display_name":"Lived experience","level":2,"score":0.3391999900341034},{"id":"https://openalex.org/C2777617010","wikidata":"https://www.wikidata.org/wiki/Q18957","display_name":"Mainstream","level":2,"score":0.32249999046325684},{"id":"https://openalex.org/C199033989","wikidata":"https://www.wikidata.org/wiki/Q1318295","display_name":"Narrative","level":2,"score":0.31060001254081726},{"id":"https://openalex.org/C20555606","wikidata":"https://www.wikidata.org/wiki/Q868575","display_name":"Empowerment","level":2,"score":0.3073999881744385},{"id":"https://openalex.org/C66204764","wikidata":"https://www.wikidata.org/wiki/Q219416","display_name":"Sustainability","level":2,"score":0.29919999837875366},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.29269999265670776},{"id":"https://openalex.org/C2779018934","wikidata":"https://www.wikidata.org/wiki/Q1129653","display_name":"Everyday life","level":2,"score":0.2913999855518341},{"id":"https://openalex.org/C123307717","wikidata":"https://www.wikidata.org/wiki/Q1003682","display_name":"Materiality (auditing)","level":2,"score":0.2775999903678894},{"id":"https://openalex.org/C99527880","wikidata":"https://www.wikidata.org/wiki/Q781118","display_name":"Universal design","level":2,"score":0.2687000036239624},{"id":"https://openalex.org/C129603779","wikidata":"https://www.wikidata.org/wiki/Q192451","display_name":"Welfare state","level":3,"score":0.2603999972343445},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.2583000063896179},{"id":"https://openalex.org/C2777976496","wikidata":"https://www.wikidata.org/wiki/Q541936","display_name":"Public participation","level":2,"score":0.25609999895095825},{"id":"https://openalex.org/C194541083","wikidata":"https://www.wikidata.org/wiki/Q457174","display_name":"Workaround","level":2,"score":0.25360000133514404}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3772318.3791409","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3772318.3791409","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.1145/3772318.3791409","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3772318.3791409","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/10","display_name":"Reduced inequalities","score":0.7325165271759033}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":101,"referenced_works":["https://openalex.org/W1964450454","https://openalex.org/W1968407776","https://openalex.org/W1971427056","https://openalex.org/W1983660339","https://openalex.org/W1993697472","https://openalex.org/W2010811383","https://openalex.org/W2012116935","https://openalex.org/W2028251753","https://openalex.org/W2028874789","https://openalex.org/W2034888853","https://openalex.org/W2035606204","https://openalex.org/W2039235732","https://openalex.org/W2050361346","https://openalex.org/W2051660196","https://openalex.org/W2061314343","https://openalex.org/W2093848374","https://openalex.org/W2095270559","https://openalex.org/W2113610916","https://openalex.org/W2117357528","https://openalex.org/W2119698661","https://openalex.org/W2120774710","https://openalex.org/W2124079793","https://openalex.org/W2127299059","https://openalex.org/W2130914794","https://openalex.org/W2135852677","https://openalex.org/W2140910373","https://openalex.org/W2149078706","https://openalex.org/W2159221339","https://openalex.org/W2169960782","https://openalex.org/W2299684391","https://openalex.org/W2343262561","https://openalex.org/W2398385017","https://openalex.org/W2399966758","https://openalex.org/W2587934097","https://openalex.org/W2676664266","https://openalex.org/W2772502586","https://openalex.org/W2795919475","https://openalex.org/W2796249757","https://openalex.org/W2883265298","https://openalex.org/W2902545585","https://openalex.org/W2908521247","https://openalex.org/W2911291738","https://openalex.org/W2917538734","https://openalex.org/W2936679855","https://openalex.org/W2940776562","https://openalex.org/W2942211903","https://openalex.org/W2988404405","https://openalex.org/W2991881018","https://openalex.org/W2995178891","https://openalex.org/W3007934595","https://openalex.org/W3018239123","https://openalex.org/W3022939740","https://openalex.org/W3032249682","https://openalex.org/W3034112208","https://openalex.org/W3035517010","https://openalex.org/W3158077735","https://openalex.org/W3160980669","https://openalex.org/W3161626818","https://openalex.org/W3164917313","https://openalex.org/W3171161537","https://openalex.org/W3173197984","https://openalex.org/W3185104869","https://openalex.org/W3196241547","https://openalex.org/W3206333900","https://openalex.org/W3217022716","https://openalex.org/W4206590563","https://openalex.org/W4210352712","https://openalex.org/W4210769627","https://openalex.org/W4225001159","https://openalex.org/W4225014877","https://openalex.org/W4293077749","https://openalex.org/W4293550658","https://openalex.org/W4309618090","https://openalex.org/W4309618918","https://openalex.org/W4323870567","https://openalex.org/W4324350747","https://openalex.org/W4327990559","https://openalex.org/W4365999187","https://openalex.org/W4367836140","https://openalex.org/W4378965400","https://openalex.org/W4381685800","https://openalex.org/W4386916666","https://openalex.org/W4390342970","https://openalex.org/W4392014792","https://openalex.org/W4392352727","https://openalex.org/W4396832240","https://openalex.org/W4401687271","https://openalex.org/W4402722163","https://openalex.org/W4404172631","https://openalex.org/W4404335157","https://openalex.org/W4405584882","https://openalex.org/W4407302600","https://openalex.org/W4407632704","https://openalex.org/W4409131793","https://openalex.org/W4409721206","https://openalex.org/W4409748118","https://openalex.org/W4409748987","https://openalex.org/W4409768666","https://openalex.org/W4411124779","https://openalex.org/W4411244178","https://openalex.org/W4415250247"],"related_works":[],"abstract_inverted_index":{"The":[0,125],"rapid":[1],"digitalisation":[2],"of":[3,12,68,73,79,113],"public":[4],"services":[5],"has":[6],"raised":[7],"concerns":[8],"about":[9],"the":[10,71,77,111],"exclusion":[11],"older":[13,29,119],"adults.":[14],"To":[15],"examine":[16],"this":[17,60],"issue,":[18],"we":[19,65,89,109],"conducted":[20],"a":[21],"qualitative":[22],"study":[23,126],"in":[24,33,82,139],"Shantou,":[25],"China,":[26],"exploring":[27],"how":[28,118],"adults":[30,120],"sustained":[31],"participation":[32],"digital":[34,41,45,74,80,141],"welfare.":[35,142],"Despite":[36],"limited":[37],"direct":[38],"interaction":[39],"with":[40],"systems,":[42],"they":[43],"wove":[44],"engagement":[46,81],"into":[47],"daily":[48],"life":[49],"by":[50,133],"mobilising":[51],"personal,":[52],"social,":[53],"community,":[54],"and":[55,76,105,136],"institutional":[56],"networks.":[57],"By":[58],"foregrounding":[59],"often-hidden":[61],"human":[62],"infrastructural":[63],"labour,":[64],"expand":[66],"understandings":[67],"what":[69],"constitutes":[70],"\u201csuccess\u201d":[72],"welfare":[75],"scope":[78],"later":[83],"life.":[84],"Building":[85],"on":[86,131],"these":[87],"insights,":[88],"propose":[90],"design":[91],"recommendations":[92],"for":[93,122],"sociotechnical":[94],"conditions":[95],"that":[96],"better":[97],"support":[98],"relational":[99],"arrangements,":[100],"making":[101],"delegation":[102],"smoother,":[103],"lighter,":[104],"more":[106],"legitimate.":[107],"Finally,":[108],"introduce":[110],"notion":[112],"anticipatory":[114],"infrastructure":[115],"to":[116,128],"capture":[117],"prepare":[121],"inevitable":[123],"breakdowns.":[124],"contributes":[127],"HCI":[129],"debates":[130],"inclusion":[132],"centring":[134],"equity":[135],"collective":[137],"capacities":[138],"sustainable":[140]},"counts_by_year":[],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2026-04-14T00:00:00"}
