{"id":"https://openalex.org/W7154163264","doi":"https://doi.org/10.1145/3772318.3790981","title":"Understanding User Needs Underlying the Expected Roles of LLM-Based Chatbots in Privacy Decision-Making","display_name":"Understanding User Needs Underlying the Expected Roles of LLM-Based Chatbots in Privacy Decision-Making","publication_year":2026,"publication_date":"2026-04-13","ids":{"openalex":"https://openalex.org/W7154163264","doi":"https://doi.org/10.1145/3772318.3790981"},"language":null,"primary_location":{"id":"doi:10.1145/3772318.3790981","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3772318.3790981","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://doi.org/10.1145/3772318.3790981","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5051603358","display_name":"Jian Jun","orcid":"https://orcid.org/0000-0003-2266-4054"},"institutions":[{"id":"https://openalex.org/I157485424","display_name":"Korea Advanced Institute of Science and Technology","ror":"https://ror.org/05apxxy63","country_code":"KR","type":"education","lineage":["https://openalex.org/I157485424"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Jian Jun","raw_affiliation_strings":["Industrial Design, KAIST, Daejeon, Republic of Korea"],"raw_orcid":"https://orcid.org/0000-0003-2266-4054","affiliations":[{"raw_affiliation_string":"Industrial Design, KAIST, Daejeon, Republic of Korea","institution_ids":["https://openalex.org/I157485424"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5041543529","display_name":"Yunjae Josephine Choi","orcid":"https://orcid.org/0000-0002-0102-9513"},"institutions":[{"id":"https://openalex.org/I157485424","display_name":"Korea Advanced Institute of Science and Technology","ror":"https://ror.org/05apxxy63","country_code":"KR","type":"education","lineage":["https://openalex.org/I157485424"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Yunjae Josephine Choi","raw_affiliation_strings":["Industrial Design, KAIST, Daejeon, Republic of Korea"],"raw_orcid":"https://orcid.org/0000-0002-0102-9513","affiliations":[{"raw_affiliation_string":"Industrial Design, KAIST, Daejeon, Republic of Korea","institution_ids":["https://openalex.org/I157485424"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5133486713","display_name":"Jeonghoon Han","orcid":"https://orcid.org/0009-0001-3564-1487"},"institutions":[{"id":"https://openalex.org/I157485424","display_name":"Korea Advanced Institute of Science and Technology","ror":"https://ror.org/05apxxy63","country_code":"KR","type":"education","lineage":["https://openalex.org/I157485424"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Jeonghoon Han","raw_affiliation_strings":["Industrial Design, KAIST, Daejeon, Republic of Korea"],"raw_orcid":"https://orcid.org/0009-0001-3564-1487","affiliations":[{"raw_affiliation_string":"Industrial Design, KAIST, Daejeon, Republic of Korea","institution_ids":["https://openalex.org/I157485424"]}]},{"author_position":"last","author":{"id":null,"display_name":"Sangsu Lee","orcid":"https://orcid.org/0000-0002-3793-6801"},"institutions":[{"id":"https://openalex.org/I157485424","display_name":"Korea Advanced Institute of Science and Technology","ror":"https://ror.org/05apxxy63","country_code":"KR","type":"education","lineage":["https://openalex.org/I157485424"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Sangsu Lee","raw_affiliation_strings":["Industrial Design, KAIST, Daejeon, Republic of Korea"],"raw_orcid":"https://orcid.org/0000-0002-3793-6801","affiliations":[{"raw_affiliation_string":"Industrial Design, KAIST, Daejeon, Republic of Korea","institution_ids":["https://openalex.org/I157485424"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.5445912,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"19"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.8680999875068665,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.8680999875068665,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11636","display_name":"Artificial Intelligence in Healthcare and Education","score":0.011599999852478504,"subfield":{"id":"https://openalex.org/subfields/2718","display_name":"Health Informatics"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11045","display_name":"Privacy, Security, and Data Protection","score":0.010300000198185444,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/notice","display_name":"Notice","score":0.7893000245094299},{"id":"https://openalex.org/keywords/comprehension","display_name":"Comprehension","score":0.5996999740600586},{"id":"https://openalex.org/keywords/typology","display_name":"Typology","score":0.5735999941825867},{"id":"https://openalex.org/keywords/focus","display_name":"Focus (optics)","score":0.569599986076355},{"id":"https://openalex.org/keywords/information-privacy","display_name":"Information privacy","score":0.5325999855995178},{"id":"https://openalex.org/keywords/privacy-policy","display_name":"Privacy policy","score":0.5144000053405762}],"concepts":[{"id":"https://openalex.org/C2779913896","wikidata":"https://www.wikidata.org/wiki/Q7063001","display_name":"Notice","level":2,"score":0.7893000245094299},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.713100016117096},{"id":"https://openalex.org/C511192102","wikidata":"https://www.wikidata.org/wiki/Q5156948","display_name":"Comprehension","level":2,"score":0.5996999740600586},{"id":"https://openalex.org/C75795011","wikidata":"https://www.wikidata.org/wiki/Q917904","display_name":"Typology","level":2,"score":0.5735999941825867},{"id":"https://openalex.org/C192209626","wikidata":"https://www.wikidata.org/wiki/Q190909","display_name":"Focus (optics)","level":2,"score":0.569599986076355},{"id":"https://openalex.org/C123201435","wikidata":"https://www.wikidata.org/wiki/Q456632","display_name":"Information privacy","level":2,"score":0.5325999855995178},{"id":"https://openalex.org/C102938260","wikidata":"https://www.wikidata.org/wiki/Q1999831","display_name":"Privacy policy","level":3,"score":0.5144000053405762},{"id":"https://openalex.org/C193934123","wikidata":"https://www.wikidata.org/wiki/Q7246028","display_name":"Privacy by Design","level":3,"score":0.4975999891757965},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.45089998841285706},{"id":"https://openalex.org/C3017568202","wikidata":"https://www.wikidata.org/wiki/Q2899888","display_name":"User needs","level":2,"score":0.37929999828338623},{"id":"https://openalex.org/C509729295","wikidata":"https://www.wikidata.org/wiki/Q7246032","display_name":"Privacy software","level":3,"score":0.3346000015735626},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.33309999108314514},{"id":"https://openalex.org/C56995899","wikidata":"https://www.wikidata.org/wiki/Q1126687","display_name":"Focus group","level":2,"score":0.3025999963283539},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.25850000977516174},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.25609999895095825},{"id":"https://openalex.org/C169093310","wikidata":"https://www.wikidata.org/wiki/Q3702971","display_name":"Personally identifiable information","level":2,"score":0.25119999051094055}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3772318.3790981","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3772318.3790981","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.1145/3772318.3790981","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3772318.3790981","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"sustainable_development_goals":[{"score":0.7559285163879395,"id":"https://metadata.un.org/sdg/16","display_name":"Peace, Justice and strong institutions"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":75,"referenced_works":["https://openalex.org/W79229537","https://openalex.org/W1518928362","https://openalex.org/W1881708081","https://openalex.org/W1966263568","https://openalex.org/W1974363860","https://openalex.org/W1979290264","https://openalex.org/W1980864917","https://openalex.org/W1984255983","https://openalex.org/W2030722681","https://openalex.org/W2038650590","https://openalex.org/W2046653306","https://openalex.org/W2066004246","https://openalex.org/W2069600709","https://openalex.org/W2081578468","https://openalex.org/W2083339353","https://openalex.org/W2092473556","https://openalex.org/W2097427281","https://openalex.org/W2108554506","https://openalex.org/W2115325640","https://openalex.org/W2132024542","https://openalex.org/W2144981153","https://openalex.org/W2150634379","https://openalex.org/W2171263140","https://openalex.org/W2212489839","https://openalex.org/W2239306219","https://openalex.org/W2481293273","https://openalex.org/W2507594441","https://openalex.org/W2609588687","https://openalex.org/W2615349154","https://openalex.org/W2790061651","https://openalex.org/W2791737564","https://openalex.org/W2885362917","https://openalex.org/W2900699882","https://openalex.org/W2950504429","https://openalex.org/W2970728484","https://openalex.org/W3012939329","https://openalex.org/W3022161378","https://openalex.org/W3029292868","https://openalex.org/W3038017769","https://openalex.org/W3089673203","https://openalex.org/W3094029910","https://openalex.org/W3124701710","https://openalex.org/W3160418499","https://openalex.org/W3160992782","https://openalex.org/W3161670349","https://openalex.org/W3161855590","https://openalex.org/W3171666135","https://openalex.org/W3185688011","https://openalex.org/W3205211246","https://openalex.org/W4225006119","https://openalex.org/W4225013404","https://openalex.org/W4225105530","https://openalex.org/W4226334290","https://openalex.org/W4232977219","https://openalex.org/W4239050234","https://openalex.org/W4280495330","https://openalex.org/W4284991798","https://openalex.org/W4297156501","https://openalex.org/W4309674289","https://openalex.org/W4387606796","https://openalex.org/W4391335238","https://openalex.org/W4392353733","https://openalex.org/W4396831857","https://openalex.org/W4396832466","https://openalex.org/W4396941516","https://openalex.org/W4400020000","https://openalex.org/W4400849876","https://openalex.org/W4401042775","https://openalex.org/W4401864021","https://openalex.org/W4402168831","https://openalex.org/W4404782785","https://openalex.org/W4406800520","https://openalex.org/W4409720803","https://openalex.org/W4409885628","https://openalex.org/W4412130408"],"related_works":[],"abstract_inverted_index":{"Users":[0],"often":[1],"struggle":[2],"to":[3,16,50,94],"make":[4],"rational":[5,54],"privacy":[6,22,35,39,55,133],"decisions":[7],"within":[8,118],"the":[9,42,75,80,83],"notice":[10,140],"and":[11,20,38,45,57,70,82,111,115,141],"choice":[12],"framework,":[13],"primarily":[14],"due":[15],"difficulties":[17],"in":[18,132],"understanding":[19],"processing":[21],"policies.":[23],"Recent":[24],"studies":[25],"suggest":[26],"that":[27,47,85,125],"large":[28],"language":[29],"model":[30],"(LLM)-based":[31],"chatbots":[32,52,81],"can":[33],"improve":[34],"policy":[36],"comprehension":[37],"awareness.":[40],"Meanwhile,":[41],"specific":[43],"expectations":[44],"needs":[46,60,84,117],"users":[48,77],"bring":[49],"LLM-based":[51,108],"for":[53,107],"decision-making,":[56,134],"whether":[58],"those":[59],"are":[61,130],"met,":[62],"have":[63],"been":[64],"underexplored.":[65],"Employing":[66],"a":[67,101],"technology":[68],"probe":[69],"focus":[71],"groups,":[72],"we":[73,122],"investigate":[74],"roles":[76,106],"expect":[78],"from":[79],"arise":[86],"during":[87],"interaction.":[88],"We":[89],"further":[90],"interview":[91],"three":[92,104],"experts":[93],"corroborate":[95],"our":[96],"findings.":[97],"Our":[98],"study":[99],"reveals":[100],"typology":[102],"of":[103,139],"user-expected":[105],"chatbots\u2014Interpreter,":[109],"Guardian,":[110],"Evaluator\u2014along":[112],"with":[113],"satisfied":[114],"unmet":[116],"these":[119],"roles.":[120],"Finally,":[121],"outline":[123],"implications":[124],"clarify":[126],"where":[127],"LLMs":[128],"are\u2014and":[129],"not\u2014viable":[131],"while":[135],"highlighting":[136],"structural":[137],"limitations":[138],"choice.":[142]},"counts_by_year":[],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2026-04-14T00:00:00"}