{"id":"https://openalex.org/W7131265357","doi":"https://doi.org/10.1145/3772318.3790955","title":"Lost in Instructions: Study of Blind Users\u2019 Experiences with DIY Manuals and AI-Rewritten Instructions for Assembly, Operation, and Troubleshooting of Tangible Products","display_name":"Lost in Instructions: Study of Blind Users\u2019 Experiences with DIY Manuals and AI-Rewritten Instructions for Assembly, Operation, and Troubleshooting of Tangible Products","publication_year":2026,"publication_date":"2026-04-13","ids":{"openalex":"https://openalex.org/W7131265357","doi":"https://doi.org/10.1145/3772318.3790955"},"language":null,"primary_location":{"id":"doi:10.1145/3772318.3790955","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3772318.3790955","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"article","indexed_in":["arxiv","crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://doi.org/10.1145/3772318.3790955","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5109939034","display_name":"Muppala P. Reddy","orcid":"https://orcid.org/0000-0001-8532-2962"},"institutions":[{"id":"https://openalex.org/I59553526","display_name":"Stony Brook University","ror":"https://ror.org/05qghxh33","country_code":"US","type":"education","lineage":["https://openalex.org/I59553526"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Monalika Padma Reddy","raw_affiliation_strings":["Department of Computer Science, Stony Brook University, Stony Brook, New York, USA"],"raw_orcid":"https://orcid.org/0000-0001-8532-2962","affiliations":[{"raw_affiliation_string":"Department of Computer Science, Stony Brook University, Stony Brook, New York, USA","institution_ids":["https://openalex.org/I59553526"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5126721888","display_name":"Aruna Balasubramanian","orcid":null},"institutions":[{"id":"https://openalex.org/I59553526","display_name":"Stony Brook University","ror":"https://ror.org/05qghxh33","country_code":"US","type":"education","lineage":["https://openalex.org/I59553526"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Aruna Balasubramanian","raw_affiliation_strings":["Computer Science, Stony Brook University, Stony Brook, New York, USA"],"raw_orcid":"https://orcid.org/0000-0003-3720-2215","affiliations":[{"raw_affiliation_string":"Computer Science, Stony Brook University, Stony Brook, New York, USA","institution_ids":["https://openalex.org/I59553526"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5126660671","display_name":"Jiawei Zhou","orcid":null},"institutions":[{"id":"https://openalex.org/I59553526","display_name":"Stony Brook University","ror":"https://ror.org/05qghxh33","country_code":"US","type":"education","lineage":["https://openalex.org/I59553526"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jiawei Zhou","raw_affiliation_strings":["Applied Math and Statistics, Stony Brook University, Stony Brook, New York, USA"],"raw_orcid":"https://orcid.org/0000-0001-5590-6270","affiliations":[{"raw_affiliation_string":"Applied Math and Statistics, Stony Brook University, Stony Brook, New York, USA","institution_ids":["https://openalex.org/I59553526"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5016901770","display_name":"Xiaojun Bi","orcid":"https://orcid.org/0000-0002-9716-7709"},"institutions":[{"id":"https://openalex.org/I59553526","display_name":"Stony Brook University","ror":"https://ror.org/05qghxh33","country_code":"US","type":"education","lineage":["https://openalex.org/I59553526"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Xiaojun Bi","raw_affiliation_strings":["Department of Computer Science, Stony Brook University, Stony Brook, New York, USA"],"raw_orcid":"https://orcid.org/0000-0002-9716-7709","affiliations":[{"raw_affiliation_string":"Department of Computer Science, Stony Brook University, Stony Brook, New York, USA","institution_ids":["https://openalex.org/I59553526"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5005648942","display_name":"I. V. Ramakrishnan","orcid":"https://orcid.org/0000-0002-1768-7043"},"institutions":[{"id":"https://openalex.org/I59553526","display_name":"Stony Brook University","ror":"https://ror.org/05qghxh33","country_code":"US","type":"education","lineage":["https://openalex.org/I59553526"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"IV Ramakrishnan","raw_affiliation_strings":["Computer Science, Stony Brook University, Stony Brook, New York, USA"],"raw_orcid":"https://orcid.org/0000-0002-1768-7043","affiliations":[{"raw_affiliation_string":"Computer Science, Stony Brook University, Stony Brook, New York, USA","institution_ids":["https://openalex.org/I59553526"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5123420851","display_name":"Vikas Ashok","orcid":null},"institutions":[{"id":"https://openalex.org/I81365321","display_name":"Old Dominion University","ror":"https://ror.org/04zjtrb98","country_code":"US","type":"education","lineage":["https://openalex.org/I81365321"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Vikas Ashok","raw_affiliation_strings":["Department of Computer Science, Old Dominion University, Norfolk, Virginia, USA"],"raw_orcid":"https://orcid.org/0000-0002-4772-1265","affiliations":[{"raw_affiliation_string":"Department of Computer Science, Old Dominion University, Norfolk, Virginia, USA","institution_ids":["https://openalex.org/I81365321"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":6,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.23774546,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"28"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10914","display_name":"Tactile and Sensory Interactions","score":0.7973999977111816,"subfield":{"id":"https://openalex.org/subfields/2805","display_name":"Cognitive Neuroscience"},"field":{"id":"https://openalex.org/fields/28","display_name":"Neuroscience"},"domain":{"id":"https://openalex.org/domains/1","display_name":"Life Sciences"}},"topics":[{"id":"https://openalex.org/T10914","display_name":"Tactile and Sensory Interactions","score":0.7973999977111816,"subfield":{"id":"https://openalex.org/subfields/2805","display_name":"Cognitive Neuroscience"},"field":{"id":"https://openalex.org/fields/28","display_name":"Neuroscience"},"domain":{"id":"https://openalex.org/domains/1","display_name":"Life Sciences"}},{"id":"https://openalex.org/T12481","display_name":"Digital Accessibility for Disabilities","score":0.03139999881386757,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.030899999663233757,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/troubleshooting","display_name":"Troubleshooting","score":0.9562000036239624},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.699999988079071},{"id":"https://openalex.org/keywords/leverage","display_name":"Leverage (statistics)","score":0.664900004863739},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.36090001463890076},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.31709998846054077}],"concepts":[{"id":"https://openalex.org/C147494362","wikidata":"https://www.wikidata.org/wiki/Q2078905","display_name":"Troubleshooting","level":2,"score":0.9562000036239624},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.699999988079071},{"id":"https://openalex.org/C153083717","wikidata":"https://www.wikidata.org/wiki/Q6535263","display_name":"Leverage (statistics)","level":2,"score":0.664900004863739},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6420000195503235},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.5849999785423279},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.3995000123977661},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.36090001463890076},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.31709998846054077},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.30640000104904175},{"id":"https://openalex.org/C2778535757","wikidata":"https://www.wikidata.org/wiki/Q1328864","display_name":"Screen reader","level":3,"score":0.29679998755455017},{"id":"https://openalex.org/C2983864324","wikidata":"https://www.wikidata.org/wiki/Q16872183","display_name":"Line drawings","level":2,"score":0.29429998993873596},{"id":"https://openalex.org/C2988046880","wikidata":"https://www.wikidata.org/wiki/Q3084961","display_name":"Product line","level":2,"score":0.27309998869895935}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1145/3772318.3790955","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3772318.3790955","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},{"id":"pmh:oai:arXiv.org:2602.18630","is_oa":true,"landing_page_url":"http://arxiv.org/abs/2602.18630","pdf_url":"https://arxiv.org/pdf/2602.18630","source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"text"},{"id":"pmh:oai:digitalcommons.odu.edu:computerscience_fac_pubs-1460","is_oa":true,"landing_page_url":"https://digitalcommons.odu.edu/computerscience_fac_pubs/455","pdf_url":null,"source":{"id":"https://openalex.org/S4377196314","display_name":"ODU Digital Commons (Old Dominion University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I81365321","host_organization_name":"Old Dominion University","host_organization_lineage":["https://openalex.org/I81365321"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Computer Science Faculty Publications","raw_type":"conference"},{"id":"pmh:doi:10.48550/arxiv.2602.18630","is_oa":true,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4406922384","display_name":"Open MIND","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Article"}],"best_oa_location":{"id":"doi:10.1145/3772318.3790955","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3772318.3790955","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":[],"abstract_inverted_index":{"AI":[0,79,106,136],"tools":[1,36,80,107,137],"like":[2],"ChatGPT":[3],"and":[4,37,45,56,68,81],"Be-My-AI":[5],"are":[6,94,100],"increasingly":[7],"being":[8],"used":[9],"by":[10,25],"blind":[11,26,73,104,143],"individuals.":[12],"Although":[13],"prior":[14],"work":[15],"has":[16],"explored":[17],"their":[18],"use":[19,34],"in":[20,115],"some":[21],"Do-It-Yourself":[22],"(DIY)":[23],"tasks":[24,50,86,146],"individuals,":[27],"little":[28],"is":[29],"known":[30],"about":[31],"how":[32,76],"they":[33,77,120],"these":[35],"the":[38],"available":[39],"product-manual":[40,98],"resources":[41],"to":[42,135],"assemble,":[43],"operate,":[44],"troubleshoot":[46],"physical/tangible":[47],"products":[48],"\u2013":[49],"requiring":[51],"spatial":[52],"reasoning,":[53],"structural":[54],"understanding,":[55],"precise":[57],"execution.":[58],"We":[59],"address":[60,112],"this":[61,113,123],"knowledge":[62],"gap":[63],"via":[64],"an":[65],"interview":[66],"study":[67,71],"a":[69],"usability":[70],"with":[72,87,125],"participants,":[74],"investigating":[75],"leverage":[78],"product":[82],"manuals":[83,93],"for":[84,103,138,142],"DIY":[85,145],"physical":[88],"products.":[89,149],"Findings":[90],"show":[91],"that":[92,119],"essential":[95],"resources,":[96],"but":[97],"instructions":[99,141],"often":[101,121],"inadequate":[102],"users.":[105],"presently":[108],"do":[109],"not":[110],"adequately":[111],"insufficiency,":[114],"fact,":[116],"we":[117,132],"observed":[118],"exacerbate":[122],"issue":[124],"incomplete,":[126],"incoherent,":[127],"or":[128],"misleading":[129],"guidance.":[130],"Lastly,":[131],"suggest":[133],"improvements":[134],"generating":[139],"tailored":[140],"users\u2019":[144],"involving":[147],"tangible":[148]},"counts_by_year":[],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2026-02-25T00:00:00"}
