{"id":"https://openalex.org/W7153971241","doi":"https://doi.org/10.1145/3772318.3790275","title":"CaseCompass: Designing Sustainable, Community-Led Socio-Technical Systems for Gender-Based Violence Support Work","display_name":"CaseCompass: Designing Sustainable, Community-Led Socio-Technical Systems for Gender-Based Violence Support Work","publication_year":2026,"publication_date":"2026-04-13","ids":{"openalex":"https://openalex.org/W7153971241","doi":"https://doi.org/10.1145/3772318.3790275"},"language":null,"primary_location":{"id":"doi:10.1145/3772318.3790275","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3772318.3790275","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://doi.org/10.1145/3772318.3790275","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5086992191","display_name":"Nimra Ahmed","orcid":"https://orcid.org/0000-0002-1609-2937"},"institutions":[{"id":"https://openalex.org/I202697423","display_name":"University of Zurich","ror":"https://ror.org/02crff812","country_code":"CH","type":"education","lineage":["https://openalex.org/I202697423"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Nimra Ahmed","raw_affiliation_strings":["People and Computing Lab, University of Z\u00fcrich, Z\u00fcrich, Switzerland"],"raw_orcid":"https://orcid.org/0000-0002-1609-2937","affiliations":[{"raw_affiliation_string":"People and Computing Lab, University of Z\u00fcrich, Z\u00fcrich, Switzerland","institution_ids":["https://openalex.org/I202697423"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5118828703","display_name":"Sargam Telang","orcid":null},"institutions":[{"id":"https://openalex.org/I202697423","display_name":"University of Zurich","ror":"https://ror.org/02crff812","country_code":"CH","type":"education","lineage":["https://openalex.org/I202697423"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Sargam Telang","raw_affiliation_strings":["People and Computing Lab, University of Zurich, Z\u00fcrich, Switzerland"],"raw_orcid":"https://orcid.org/0009-0003-1388-4407","affiliations":[{"raw_affiliation_string":"People and Computing Lab, University of Zurich, Z\u00fcrich, Switzerland","institution_ids":["https://openalex.org/I202697423"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5133513955","display_name":"Larissa Senning","orcid":"https://orcid.org/0009-0006-5466-2351"},"institutions":[{"id":"https://openalex.org/I202697423","display_name":"University of Zurich","ror":"https://ror.org/02crff812","country_code":"CH","type":"education","lineage":["https://openalex.org/I202697423"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Larissa Senning","raw_affiliation_strings":["University of Z\u00fcrich, Z\u00fcrich, Switzerland"],"raw_orcid":"https://orcid.org/0009-0006-5466-2351","affiliations":[{"raw_affiliation_string":"University of Z\u00fcrich, Z\u00fcrich, Switzerland","institution_ids":["https://openalex.org/I202697423"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5133515284","display_name":"Thu An Phan","orcid":"https://orcid.org/0009-0001-1297-0157"},"institutions":[{"id":"https://openalex.org/I202697423","display_name":"University of Zurich","ror":"https://ror.org/02crff812","country_code":"CH","type":"education","lineage":["https://openalex.org/I202697423"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Thu An Phan","raw_affiliation_strings":["University of Zurich, Z\u00fcrich, Switzerland"],"raw_orcid":"https://orcid.org/0009-0001-1297-0157","affiliations":[{"raw_affiliation_string":"University of Zurich, Z\u00fcrich, Switzerland","institution_ids":["https://openalex.org/I202697423"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5126502048","display_name":"Tim Portmann","orcid":null},"institutions":[{"id":"https://openalex.org/I202697423","display_name":"University of Zurich","ror":"https://ror.org/02crff812","country_code":"CH","type":"education","lineage":["https://openalex.org/I202697423"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Tim Portmann","raw_affiliation_strings":["University of Z\u00fcrich, Z\u00fcrich, Switzerland"],"raw_orcid":"https://orcid.org/0009-0009-3023-0206","affiliations":[{"raw_affiliation_string":"University of Z\u00fcrich, Z\u00fcrich, Switzerland","institution_ids":["https://openalex.org/I202697423"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5114566274","display_name":"Sandra Rosch","orcid":null},"institutions":[{"id":"https://openalex.org/I202697423","display_name":"University of Zurich","ror":"https://ror.org/02crff812","country_code":"CH","type":"education","lineage":["https://openalex.org/I202697423"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Sandra Rosch","raw_affiliation_strings":["University of Zurich, Zurich, Switzerland"],"raw_orcid":"https://orcid.org/0009-0006-5172-1993","affiliations":[{"raw_affiliation_string":"University of Zurich, Zurich, Switzerland","institution_ids":["https://openalex.org/I202697423"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5026129563","display_name":"Angelika Strohmayer","orcid":"https://orcid.org/0000-0003-0334-0097"},"institutions":[{"id":"https://openalex.org/I32394136","display_name":"Northumbria University","ror":"https://ror.org/049e6bc10","country_code":"GB","type":"education","lineage":["https://openalex.org/I32394136"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Angelika Strohmayer","raw_affiliation_strings":["Northumbria University, Newcastle upon Tyne, United Kingdom"],"raw_orcid":"https://orcid.org/0000-0003-0334-0097","affiliations":[{"raw_affiliation_string":"Northumbria University, Newcastle upon Tyne, United Kingdom","institution_ids":["https://openalex.org/I32394136"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5056702913","display_name":"Elaine M. Huang","orcid":"https://orcid.org/0000-0002-0602-5108"},"institutions":[{"id":"https://openalex.org/I202697423","display_name":"University of Zurich","ror":"https://ror.org/02crff812","country_code":"CH","type":"education","lineage":["https://openalex.org/I202697423"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Elaine M. Huang","raw_affiliation_strings":["People and Computing Lab, University of Zurich, Zurich, Zurich, Switzerland"],"raw_orcid":"https://orcid.org/0000-0002-0602-5108","affiliations":[{"raw_affiliation_string":"People and Computing Lab, University of Zurich, Zurich, Zurich, Switzerland","institution_ids":["https://openalex.org/I202697423"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":60.6262,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.99807785,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":98,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"20"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10803","display_name":"Innovative Human-Technology Interaction","score":0.8679999709129333,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10803","display_name":"Innovative Human-Technology Interaction","score":0.8679999709129333,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13194","display_name":"ICT in Developing Communities","score":0.013299999758601189,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.013000000268220901,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/framing","display_name":"Framing (construction)","score":0.6312000155448914},{"id":"https://openalex.org/keywords/software-deployment","display_name":"Software deployment","score":0.5867999792098999},{"id":"https://openalex.org/keywords/sustainability","display_name":"Sustainability","score":0.47380000352859497},{"id":"https://openalex.org/keywords/structuring","display_name":"Structuring","score":0.4074000120162964},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.39969998598098755},{"id":"https://openalex.org/keywords/competence","display_name":"Competence (human resources)","score":0.36550000309944153}],"concepts":[{"id":"https://openalex.org/C169087156","wikidata":"https://www.wikidata.org/wiki/Q2131593","display_name":"Framing (construction)","level":2,"score":0.6312000155448914},{"id":"https://openalex.org/C105339364","wikidata":"https://www.wikidata.org/wiki/Q2297740","display_name":"Software deployment","level":2,"score":0.5867999792098999},{"id":"https://openalex.org/C66204764","wikidata":"https://www.wikidata.org/wiki/Q219416","display_name":"Sustainability","level":2,"score":0.47380000352859497},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.43959999084472656},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4293000102043152},{"id":"https://openalex.org/C2775945657","wikidata":"https://www.wikidata.org/wiki/Q381442","display_name":"Structuring","level":2,"score":0.4074000120162964},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.39969998598098755},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.37779998779296875},{"id":"https://openalex.org/C100521375","wikidata":"https://www.wikidata.org/wiki/Q2015382","display_name":"Competence (human resources)","level":2,"score":0.36550000309944153},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.35920000076293945},{"id":"https://openalex.org/C55587333","wikidata":"https://www.wikidata.org/wiki/Q1133029","display_name":"Engineering ethics","level":1,"score":0.3353999853134155},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3025999963283539},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.29420000314712524},{"id":"https://openalex.org/C166735990","wikidata":"https://www.wikidata.org/wiki/Q1750812","display_name":"Human factors and ergonomics","level":3,"score":0.2669000029563904},{"id":"https://openalex.org/C135302770","wikidata":"https://www.wikidata.org/wiki/Q629132","display_name":"Work systems","level":3,"score":0.2653000056743622},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.26420000195503235},{"id":"https://openalex.org/C67674302","wikidata":"https://www.wikidata.org/wiki/Q730573","display_name":"Organizational culture","level":2,"score":0.26019999384880066},{"id":"https://openalex.org/C16920402","wikidata":"https://www.wikidata.org/wiki/Q205398","display_name":"Social work","level":2,"score":0.25679999589920044}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3772318.3790275","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3772318.3790275","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.1145/3772318.3790275","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3772318.3790275","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/5","display_name":"Gender equality","score":0.8200340270996094}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":113,"referenced_works":["https://openalex.org/W8604254","https://openalex.org/W1504438957","https://openalex.org/W1526625402","https://openalex.org/W1586264080","https://openalex.org/W1787211267","https://openalex.org/W1966911043","https://openalex.org/W1968466585","https://openalex.org/W1983981789","https://openalex.org/W1999286069","https://openalex.org/W2015380511","https://openalex.org/W2021370805","https://openalex.org/W2021493990","https://openalex.org/W2022756834","https://openalex.org/W2037887247","https://openalex.org/W2042520720","https://openalex.org/W2053092443","https://openalex.org/W2060293690","https://openalex.org/W2068730688","https://openalex.org/W2069818276","https://openalex.org/W2073440632","https://openalex.org/W2073477949","https://openalex.org/W2081573286","https://openalex.org/W2090771418","https://openalex.org/W2092982340","https://openalex.org/W2100427060","https://openalex.org/W2102709386","https://openalex.org/W2107581600","https://openalex.org/W2112340721","https://openalex.org/W2119900825","https://openalex.org/W2126034572","https://openalex.org/W2131566479","https://openalex.org/W2135588585","https://openalex.org/W2136285353","https://openalex.org/W2137260886","https://openalex.org/W2140420369","https://openalex.org/W2163055048","https://openalex.org/W2287896715","https://openalex.org/W2299787339","https://openalex.org/W2319138528","https://openalex.org/W2404028076","https://openalex.org/W2419068286","https://openalex.org/W2419136895","https://openalex.org/W2610051885","https://openalex.org/W2611419437","https://openalex.org/W2787405518","https://openalex.org/W2794258710","https://openalex.org/W2796156930","https://openalex.org/W2800619444","https://openalex.org/W2900450081","https://openalex.org/W2910289802","https://openalex.org/W2940828323","https://openalex.org/W2941385537","https://openalex.org/W2942994219","https://openalex.org/W2950520989","https://openalex.org/W2955131656","https://openalex.org/W2984654566","https://openalex.org/W2985011762","https://openalex.org/W2989150768","https://openalex.org/W3009809810","https://openalex.org/W3016962805","https://openalex.org/W3021213031","https://openalex.org/W3031617405","https://openalex.org/W3038619383","https://openalex.org/W3093779846","https://openalex.org/W3121347479","https://openalex.org/W3126345076","https://openalex.org/W3161290911","https://openalex.org/W3161651723","https://openalex.org/W3173095065","https://openalex.org/W3214428130","https://openalex.org/W4200400625","https://openalex.org/W4224992620","https://openalex.org/W4225156763","https://openalex.org/W4237116665","https://openalex.org/W4252148582","https://openalex.org/W4281622297","https://openalex.org/W4286711705","https://openalex.org/W4295935503","https://openalex.org/W4313331876","https://openalex.org/W4319072301","https://openalex.org/W4366547784","https://openalex.org/W4366547922","https://openalex.org/W4366549602","https://openalex.org/W4383652543","https://openalex.org/W4385584104","https://openalex.org/W4391945635","https://openalex.org/W4396831953","https://openalex.org/W4396832397","https://openalex.org/W4396833595","https://openalex.org/W4400412414","https://openalex.org/W4401749376","https://openalex.org/W4402288686","https://openalex.org/W4403004139","https://openalex.org/W4404172272","https://openalex.org/W4404172670","https://openalex.org/W4406696253","https://openalex.org/W4407571767","https://openalex.org/W4409736062","https://openalex.org/W4409749703","https://openalex.org/W4409750151","https://openalex.org/W4409870629","https://openalex.org/W4409884094","https://openalex.org/W4410049896","https://openalex.org/W4410296690","https://openalex.org/W4412045000","https://openalex.org/W4412045063","https://openalex.org/W4412660919","https://openalex.org/W4413061181","https://openalex.org/W4413844170","https://openalex.org/W4415275379","https://openalex.org/W4415276664","https://openalex.org/W7153996906","https://openalex.org/W7154066118"],"related_works":[],"abstract_inverted_index":{"Third":[0],"sector":[1],"organizations":[2],"that":[3],"address":[4],"gender-based":[5],"violence":[6],"often":[7],"rely":[8],"on":[9],"makeshift":[10],"tools":[11],"to":[12,25,96,120],"manage":[13],"complex,":[14],"emotionally":[15],"intensive":[16],"casework.":[17],"Although":[18],"digital":[19,47],"systems":[20],"promise":[21],"structure,":[22],"most":[23],"fail":[24],"support":[26],"the":[27,39,53,84,87],"narrative,":[28],"relational,":[29],"and":[30,42,72,78,106,109,122,146,156],"time-sensitive":[31],"nature":[32],"of":[33,44,132,153],"frontline":[34],"support.":[35],"This":[36],"paper":[37],"presents":[38],"design,":[40],"development,":[41],"deployment":[43],"CaseCompass,":[45],"a":[46,59,68,94,128,136],"case":[48,130],"management":[49],"system":[50],"co-created":[51],"with":[52],"Competence":[54],"Center":[55],"against":[56],"Forced":[57],"Marriages,":[58],"national":[60],"NGO":[61],"in":[62],"Switzerland.":[63],"The":[64],"project":[65],"emerged":[66],"from":[67],"long-term,":[69],"trust-based":[70],"collaboration":[71],"foregrounded":[73],"organizational":[74],"priorities,":[75],"care":[76],"practices,":[77],"long-term":[79],"sustainability.":[80],"Rather":[81],"than":[82],"treating":[83],"tool":[85],"as":[86,93,115,149],"endpoint,":[88],"we":[89],"use":[90],"its":[91],"creation":[92],"lens":[95],"examine":[97],"how":[98,110],"participation":[99,143],"can":[100,113],"be":[101],"structured":[102],"under":[103,144],"severe":[104],"time":[105],"capacity":[107],"constraints,":[108,145],"design":[111],"decisions":[112],"serve":[114],"infrastructural":[116],"care.":[117],"We":[118],"contribute":[119],"feminist":[121],"social":[123],"justice-oriented":[124],"HCI":[125],"by":[126],"offering":[127],"detailed":[129],"study":[131],"community-led":[133],"infrastructuring":[134],"within":[135],"small":[137],"NGO,":[138],"articulating":[139],"strategies":[140],"for":[141],"structuring":[142],"framing":[147],"sustainability":[148],"an":[150],"active":[151],"practice":[152],"care,":[154],"responsibility,":[155],"justice.":[157]},"counts_by_year":[{"year":2026,"cited_by_count":3}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2026-04-14T00:00:00"}