{"id":"https://openalex.org/W4415256695","doi":"https://doi.org/10.1145/3757703","title":"WePilot: Integrating Younger Family Members and Chatbot to Support Older Adults Learning Smartphone Usage","display_name":"WePilot: Integrating Younger Family Members and Chatbot to Support Older Adults Learning Smartphone Usage","publication_year":2025,"publication_date":"2025-10-16","ids":{"openalex":"https://openalex.org/W4415256695","doi":"https://doi.org/10.1145/3757703"},"language":"en","primary_location":{"id":"doi:10.1145/3757703","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3757703","pdf_url":null,"source":{"id":"https://openalex.org/S4210183893","display_name":"Proceedings of the ACM on Human-Computer Interaction","issn_l":"2573-0142","issn":["2573-0142"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Human-Computer Interaction","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5051160349","display_name":"Haonan Zhang","orcid":null},"institutions":[{"id":"https://openalex.org/I24943067","display_name":"Fudan University","ror":"https://ror.org/013q1eq08","country_code":"CN","type":"education","lineage":["https://openalex.org/I24943067"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Haonan Zhang","raw_affiliation_strings":["Fudan University, Shanghai, China"],"raw_orcid":"https://orcid.org/0009-0004-8586-5296","affiliations":[{"raw_affiliation_string":"Fudan University, Shanghai, China","institution_ids":["https://openalex.org/I24943067"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100364191","display_name":"Peng Zhang","orcid":"https://orcid.org/0000-0002-9109-4625"},"institutions":[{"id":"https://openalex.org/I24943067","display_name":"Fudan University","ror":"https://ror.org/013q1eq08","country_code":"CN","type":"education","lineage":["https://openalex.org/I24943067"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Peng Zhang","raw_affiliation_strings":["Fudan University, Shanghai, China"],"raw_orcid":"https://orcid.org/0000-0002-9109-4625","affiliations":[{"raw_affiliation_string":"Fudan University, Shanghai, China","institution_ids":["https://openalex.org/I24943067"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100378063","display_name":"Yan Chen","orcid":"https://orcid.org/0000-0002-1646-6935"},"institutions":[{"id":"https://openalex.org/I859038795","display_name":"Virginia Tech","ror":"https://ror.org/02smfhw86","country_code":"US","type":"education","lineage":["https://openalex.org/I859038795"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Yan Chen","raw_affiliation_strings":["Virginia Tech, Blacksburg, VA, USA"],"raw_orcid":"https://orcid.org/0000-0002-1646-6935","affiliations":[{"raw_affiliation_string":"Virginia Tech, Blacksburg, VA, USA","institution_ids":["https://openalex.org/I859038795"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101180069","display_name":"Meitong Guo","orcid":null},"institutions":[{"id":"https://openalex.org/I24943067","display_name":"Fudan University","ror":"https://ror.org/013q1eq08","country_code":"CN","type":"education","lineage":["https://openalex.org/I24943067"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Meitong Guo","raw_affiliation_strings":["Fudan University, Shanghai, China"],"raw_orcid":"https://orcid.org/0009-0004-3956-5866","affiliations":[{"raw_affiliation_string":"Fudan University, Shanghai, China","institution_ids":["https://openalex.org/I24943067"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5071156485","display_name":"Hansu Gu","orcid":"https://orcid.org/0000-0002-1426-3210"},"institutions":[{"id":"https://openalex.org/I2802723755","display_name":"Independent Sector","ror":"https://ror.org/05vhwqa91","country_code":"US","type":"nonprofit","lineage":["https://openalex.org/I2802723755"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Hansu Gu","raw_affiliation_strings":["Independent, Seattle, WA, USA"],"raw_orcid":"https://orcid.org/0000-0002-1426-3210","affiliations":[{"raw_affiliation_string":"Independent, Seattle, WA, USA","institution_ids":["https://openalex.org/I2802723755"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5004237040","display_name":"Tun Lu","orcid":"https://orcid.org/0000-0002-6633-4826"},"institutions":[{"id":"https://openalex.org/I24943067","display_name":"Fudan University","ror":"https://ror.org/013q1eq08","country_code":"CN","type":"education","lineage":["https://openalex.org/I24943067"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Tun Lu","raw_affiliation_strings":["Fudan University, Shanghai, China"],"raw_orcid":"https://orcid.org/0000-0002-6633-4826","affiliations":[{"raw_affiliation_string":"Fudan University, Shanghai, China","institution_ids":["https://openalex.org/I24943067"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5091087409","display_name":"Ning Gu","orcid":"https://orcid.org/0000-0002-2915-974X"},"institutions":[{"id":"https://openalex.org/I24943067","display_name":"Fudan University","ror":"https://ror.org/013q1eq08","country_code":"CN","type":"education","lineage":["https://openalex.org/I24943067"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Ning Gu","raw_affiliation_strings":["Fudan University, Shanghai, China"],"raw_orcid":"https://orcid.org/0000-0002-2915-974X","affiliations":[{"raw_affiliation_string":"Fudan University, Shanghai, China","institution_ids":["https://openalex.org/I24943067"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":7,"corresponding_author_ids":["https://openalex.org/A5051160349"],"corresponding_institution_ids":["https://openalex.org/I24943067"],"apc_list":null,"apc_paid":null,"fwci":4.8977,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.95560392,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":91,"max":95},"biblio":{"volume":"9","issue":"7","first_page":"1","last_page":"34"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11977","display_name":"Technology Use by Older Adults","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11977","display_name":"Technology Use by Older Adults","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9901000261306763,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10803","display_name":"Innovative Human-Technology Interaction","score":0.9897000193595886,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.9239000082015991},{"id":"https://openalex.org/keywords/formative-assessment","display_name":"Formative assessment","score":0.616100013256073},{"id":"https://openalex.org/keywords/face","display_name":"Face (sociological concept)","score":0.375},{"id":"https://openalex.org/keywords/computer-supported-cooperative-work","display_name":"Computer-supported cooperative work","score":0.325300008058548},{"id":"https://openalex.org/keywords/internet-of-things","display_name":"Internet of Things","score":0.2632000148296356}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.9239000082015991},{"id":"https://openalex.org/C42525527","wikidata":"https://www.wikidata.org/wiki/Q1209955","display_name":"Formative assessment","level":2,"score":0.616100013256073},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.48030000925064087},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4553000032901764},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3986000120639801},{"id":"https://openalex.org/C2779304628","wikidata":"https://www.wikidata.org/wiki/Q3503480","display_name":"Face (sociological concept)","level":2,"score":0.375},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.3425999879837036},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.3280999958515167},{"id":"https://openalex.org/C198439703","wikidata":"https://www.wikidata.org/wiki/Q1461602","display_name":"Computer-supported cooperative work","level":3,"score":0.325300008058548},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.30079999566078186},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.2775999903678894},{"id":"https://openalex.org/C81860439","wikidata":"https://www.wikidata.org/wiki/Q251212","display_name":"Internet of Things","level":2,"score":0.2632000148296356},{"id":"https://openalex.org/C190954187","wikidata":"https://www.wikidata.org/wiki/Q5270587","display_name":"Dialog system","level":3,"score":0.26269999146461487},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.26089999079704285},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.25870001316070557},{"id":"https://openalex.org/C2986251926","wikidata":"https://www.wikidata.org/wiki/Q168210","display_name":"Discussion board","level":2,"score":0.2565999925136566}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/3757703","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3757703","pdf_url":null,"source":{"id":"https://openalex.org/S4210183893","display_name":"Proceedings of the ACM on Human-Computer Interaction","issn_l":"2573-0142","issn":["2573-0142"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Human-Computer Interaction","raw_type":"journal-article"},{"id":"pmh:oai:vtechworks.lib.vt.edu:10919/138840","is_oa":false,"landing_page_url":"https://hdl.handle.net/10919/138840","pdf_url":null,"source":{"id":"https://openalex.org/S4306400248","display_name":"VTechWorks (Virginia Tech)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I859038795","host_organization_name":"Virginia Tech","host_organization_lineage":["https://openalex.org/I859038795"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":null,"raw_type":"Text"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G1607409820","display_name":null,"funder_award_id":"62172106","funder_id":"https://openalex.org/F4320334062","funder_display_name":"National Natural Science Foundation of China-Liaoning Joint Fund"}],"funders":[{"id":"https://openalex.org/F4320334062","display_name":"National Natural Science Foundation of China-Liaoning Joint Fund","ror":null}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":67,"referenced_works":["https://openalex.org/W234803472","https://openalex.org/W644211879","https://openalex.org/W1566953645","https://openalex.org/W1980895458","https://openalex.org/W2009846045","https://openalex.org/W2018860888","https://openalex.org/W2029044878","https://openalex.org/W2041172070","https://openalex.org/W2057943045","https://openalex.org/W2116227194","https://openalex.org/W2141661094","https://openalex.org/W2171447393","https://openalex.org/W2532980287","https://openalex.org/W2600984392","https://openalex.org/W2787883030","https://openalex.org/W2798746331","https://openalex.org/W2804781982","https://openalex.org/W2885633587","https://openalex.org/W2898892074","https://openalex.org/W2917538734","https://openalex.org/W2918118629","https://openalex.org/W2919074250","https://openalex.org/W2940457005","https://openalex.org/W2940530202","https://openalex.org/W2962962907","https://openalex.org/W2994047011","https://openalex.org/W2997915765","https://openalex.org/W3029844454","https://openalex.org/W3030120704","https://openalex.org/W3030790076","https://openalex.org/W3032205432","https://openalex.org/W3040472729","https://openalex.org/W3129068367","https://openalex.org/W3130050857","https://openalex.org/W3160439235","https://openalex.org/W3160980669","https://openalex.org/W3162177730","https://openalex.org/W3165521850","https://openalex.org/W3202150802","https://openalex.org/W3204910484","https://openalex.org/W3205037880","https://openalex.org/W4210402630","https://openalex.org/W4220867331","https://openalex.org/W4224293837","https://openalex.org/W4225117847","https://openalex.org/W4239961571","https://openalex.org/W4256017242","https://openalex.org/W4304893308","https://openalex.org/W4307475411","https://openalex.org/W4308426323","https://openalex.org/W4360991389","https://openalex.org/W4366548718","https://openalex.org/W4366551350","https://openalex.org/W4366597197","https://openalex.org/W4366703942","https://openalex.org/W4377288850","https://openalex.org/W4384520819","https://openalex.org/W4386554296","https://openalex.org/W4386626197","https://openalex.org/W4396832189","https://openalex.org/W4396832316","https://openalex.org/W4396832646","https://openalex.org/W4396833105","https://openalex.org/W4396833121","https://openalex.org/W4402349579","https://openalex.org/W4404311705","https://openalex.org/W4409735071"],"related_works":[],"abstract_inverted_index":{"Older":[0],"adults":[1],"(OAs)":[2],"usually":[3],"face":[4],"various":[5],"challenges":[6],"when":[7],"using":[8],"smartphones":[9],"due":[10],"to":[11,36,42,90,108,122,125],"their":[12,80],"limited":[13],"knowledge":[14],"and":[15,20,28,59,64,72,79,95,98,114,116,138,149,151],"the":[16,75,101,110,163],"declines":[17],"in":[18,26,54,69,100,144],"memory":[19],"information":[21],"processing":[22],"capabilities.":[23],"Many":[24],"studies":[25],"HCI":[27],"CSCW":[29],"communities":[30],"have":[31,67],"focused":[32],"on":[33,155],"supporting":[34,102],"OAs":[35,63,94,113,150],"independently":[37],"use":[38],"smartphones.":[39],"However,":[40,62],"compared":[41],"independent":[43],"exploration,":[44],"support":[45,78,169],"from":[46],"younger":[47],"family":[48],"members":[49],"(YFMs)":[50],"has":[51],"specific":[52],"advantages":[53],"problem":[55,146],"understanding,":[56],"solution":[57],"personalization,":[58],"security":[60],"protection.":[61],"YFMs":[65,115],"generally":[66],"gaps":[68,111],"time,":[70],"knowledge,":[71],"experience,":[73],"affecting":[74],"efficiency":[76,148],"of":[77,135,166],"experience.":[81,153],"For":[82],"this":[83],"problem,":[84],"we":[85,105,158],"conduct":[86],"a":[87,118],"formative":[88],"study":[89],"gather":[91],"insights":[92,161],"into":[93,162],"YFMs'":[96,152],"perspectives":[97],"expectations":[99],"procedure.":[103],"Then":[104],"introduce":[106],"chatbot":[107],"mediate":[109],"between":[112],"build":[117],"system":[119],"named":[120],"WePilot":[121],"assist":[123],"them":[124],"collaboratively":[126],"solve":[127],"smartphone":[128],"usage":[129],"problems.":[130],"Evaluations":[131],"with":[132],"12":[133],"pairs":[134],"participants":[136],"(OA":[137],"corresponding":[139],"YFM)":[140],"suggest":[141],"WePilot's":[142],"strengths":[143],"improving":[145],"solving":[147],"Based":[154],"these":[156],"findings,":[157],"propose":[159],"several":[160],"future":[164],"design":[165],"intergenerational":[167],"technical":[168],"systems.":[170]},"counts_by_year":[{"year":2025,"cited_by_count":1}],"updated_date":"2026-03-27T05:58:40.876381","created_date":"2025-10-17T00:00:00"}
