{"id":"https://openalex.org/W4415257631","doi":"https://doi.org/10.1145/3757687","title":"Understanding Data Usage when Making High-Stakes Frontline Decisions in Homelessness Services","display_name":"Understanding Data Usage when Making High-Stakes Frontline Decisions in Homelessness Services","publication_year":2025,"publication_date":"2025-10-16","ids":{"openalex":"https://openalex.org/W4415257631","doi":"https://doi.org/10.1145/3757687"},"language":"en","primary_location":{"id":"doi:10.1145/3757687","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3757687","pdf_url":null,"source":{"id":"https://openalex.org/S4210183893","display_name":"Proceedings of the ACM on Human-Computer Interaction","issn_l":"2573-0142","issn":["2573-0142"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Human-Computer Interaction","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5089692755","display_name":"Teale W. Masrani","orcid":"https://orcid.org/0000-0001-7749-1379"},"institutions":[{"id":"https://openalex.org/I168635309","display_name":"University of Calgary","ror":"https://ror.org/03yjb2x39","country_code":"CA","type":"education","lineage":["https://openalex.org/I168635309"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Teale W Masrani","raw_affiliation_strings":["Computer Science, University of Calgary, Calgary, Canada"],"raw_orcid":"https://orcid.org/0000-0001-7749-1379","affiliations":[{"raw_affiliation_string":"Computer Science, University of Calgary, Calgary, Canada","institution_ids":["https://openalex.org/I168635309"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5014191898","display_name":"Geoffrey G. Messier","orcid":"https://orcid.org/0000-0002-9825-3238"},"institutions":[{"id":"https://openalex.org/I168635309","display_name":"University of Calgary","ror":"https://ror.org/03yjb2x39","country_code":"CA","type":"education","lineage":["https://openalex.org/I168635309"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Geoffrey Messier","raw_affiliation_strings":["Electrical and Software Engineering, University of Calgary, Calgary, Canada"],"raw_orcid":"https://orcid.org/0000-0002-9825-3238","affiliations":[{"raw_affiliation_string":"Electrical and Software Engineering, University of Calgary, Calgary, Canada","institution_ids":["https://openalex.org/I168635309"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5058511638","display_name":"Amy Voida","orcid":"https://orcid.org/0000-0002-2490-2063"},"institutions":[{"id":"https://openalex.org/I188538660","display_name":"University of Colorado Boulder","ror":"https://ror.org/02ttsq026","country_code":"US","type":"education","lineage":["https://openalex.org/I188538660"]},{"id":"https://openalex.org/I2802236040","display_name":"University of Colorado System","ror":"https://ror.org/00jc20583","country_code":"US","type":"education","lineage":["https://openalex.org/I2802236040"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Amy Voida","raw_affiliation_strings":["Information Science, University of Colorado Boulder, Boulder, USA"],"raw_orcid":"https://orcid.org/0000-0002-2490-2063","affiliations":[{"raw_affiliation_string":"Information Science, University of Colorado Boulder, Boulder, USA","institution_ids":["https://openalex.org/I188538660","https://openalex.org/I2802236040"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5021007954","display_name":"Gina Dimitropoulos","orcid":"https://orcid.org/0000-0001-9487-0290"},"institutions":[{"id":"https://openalex.org/I168635309","display_name":"University of Calgary","ror":"https://ror.org/03yjb2x39","country_code":"CA","type":"education","lineage":["https://openalex.org/I168635309"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Gina Dimitropoulos","raw_affiliation_strings":["Social Work, University of Calgary, Calgary, Canada"],"raw_orcid":"https://orcid.org/0000-0001-9487-0290","affiliations":[{"raw_affiliation_string":"Social Work, University of Calgary, Calgary, Canada","institution_ids":["https://openalex.org/I168635309"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5007655142","display_name":"Helen Ai He","orcid":"https://orcid.org/0000-0001-8681-2381"},"institutions":[{"id":"https://openalex.org/I168635309","display_name":"University of Calgary","ror":"https://ror.org/03yjb2x39","country_code":"CA","type":"education","lineage":["https://openalex.org/I168635309"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Helen Ai He","raw_affiliation_strings":["Computer Science, University of Calgary, Calgary, Canada"],"raw_orcid":"https://orcid.org/0000-0001-8681-2381","affiliations":[{"raw_affiliation_string":"Computer Science, University of Calgary, Calgary, Canada","institution_ids":["https://openalex.org/I168635309"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":3.5699,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.9347517,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":98},"biblio":{"volume":"9","issue":"7","first_page":"1","last_page":"32"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11464","display_name":"Homelessness and Social Issues","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11464","display_name":"Homelessness and Social Issues","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11610","display_name":"Food Security and Health in Diverse Populations","score":0.98089998960495,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11817","display_name":"Housing, Finance, and Neoliberalism","score":0.965499997138977,"subfield":{"id":"https://openalex.org/subfields/2003","display_name":"Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/outsourcing","display_name":"Outsourcing","score":0.5507000088691711},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.47679999470710754},{"id":"https://openalex.org/keywords/compassion","display_name":"Compassion","score":0.4700999855995178},{"id":"https://openalex.org/keywords/qualitative-property","display_name":"Qualitative property","score":0.41620001196861267},{"id":"https://openalex.org/keywords/emerging-technologies","display_name":"Emerging technologies","score":0.3806999921798706},{"id":"https://openalex.org/keywords/interface","display_name":"Interface (matter)","score":0.35749998688697815},{"id":"https://openalex.org/keywords/face","display_name":"Face (sociological concept)","score":0.3531000018119812}],"concepts":[{"id":"https://openalex.org/C46934059","wikidata":"https://www.wikidata.org/wiki/Q61515","display_name":"Outsourcing","level":2,"score":0.5507000088691711},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.5027999877929688},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.47679999470710754},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4715999960899353},{"id":"https://openalex.org/C2777432744","wikidata":"https://www.wikidata.org/wiki/Q1412160","display_name":"Compassion","level":2,"score":0.4700999855995178},{"id":"https://openalex.org/C87156501","wikidata":"https://www.wikidata.org/wiki/Q7268708","display_name":"Qualitative property","level":2,"score":0.41620001196861267},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3970000147819519},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.383899986743927},{"id":"https://openalex.org/C207267971","wikidata":"https://www.wikidata.org/wiki/Q120208","display_name":"Emerging technologies","level":2,"score":0.3806999921798706},{"id":"https://openalex.org/C113843644","wikidata":"https://www.wikidata.org/wiki/Q901882","display_name":"Interface (matter)","level":4,"score":0.35749998688697815},{"id":"https://openalex.org/C2779304628","wikidata":"https://www.wikidata.org/wiki/Q3503480","display_name":"Face (sociological concept)","level":2,"score":0.3531000018119812},{"id":"https://openalex.org/C2779968149","wikidata":"https://www.wikidata.org/wiki/Q8034851","display_name":"Workforce development","level":3,"score":0.349700003862381},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.34279999136924744},{"id":"https://openalex.org/C11625366","wikidata":"https://www.wikidata.org/wiki/Q5156139","display_name":"Compassion fatigue","level":3,"score":0.3181999921798706},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.30570000410079956},{"id":"https://openalex.org/C133462117","wikidata":"https://www.wikidata.org/wiki/Q4929239","display_name":"Data collection","level":2,"score":0.3003000020980835},{"id":"https://openalex.org/C2779885105","wikidata":"https://www.wikidata.org/wiki/Q182263","display_name":"Empathy","level":2,"score":0.2847999930381775},{"id":"https://openalex.org/C136197465","wikidata":"https://www.wikidata.org/wiki/Q1729295","display_name":"Variety (cybernetics)","level":2,"score":0.2791999876499176},{"id":"https://openalex.org/C2778139618","wikidata":"https://www.wikidata.org/wiki/Q13440398","display_name":"Workforce","level":2,"score":0.27649998664855957}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3757687","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3757687","pdf_url":null,"source":{"id":"https://openalex.org/S4210183893","display_name":"Proceedings of the ACM on Human-Computer Interaction","issn_l":"2573-0142","issn":["2573-0142"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Human-Computer Interaction","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G3550023973","display_name":null,"funder_award_id":"107709183","funder_id":"https://openalex.org/F4320334593","funder_display_name":"Natural Sciences and Engineering Research Council of Canada"}],"funders":[{"id":"https://openalex.org/F4320334593","display_name":"Natural Sciences and Engineering Research Council of Canada","ror":"https://ror.org/01h531d29"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":67,"referenced_works":["https://openalex.org/W1523159543","https://openalex.org/W1974479022","https://openalex.org/W1974851625","https://openalex.org/W1975772243","https://openalex.org/W1982037610","https://openalex.org/W1997569264","https://openalex.org/W2006500314","https://openalex.org/W2016591174","https://openalex.org/W2024460765","https://openalex.org/W2037887247","https://openalex.org/W2056012142","https://openalex.org/W2066695155","https://openalex.org/W2105368594","https://openalex.org/W2119579012","https://openalex.org/W2121601539","https://openalex.org/W2149571190","https://openalex.org/W2150832147","https://openalex.org/W2486991931","https://openalex.org/W2515400314","https://openalex.org/W2569344150","https://openalex.org/W2572779086","https://openalex.org/W2592265554","https://openalex.org/W2610281615","https://openalex.org/W2791624700","https://openalex.org/W2806631647","https://openalex.org/W2806672042","https://openalex.org/W2900295101","https://openalex.org/W2909487816","https://openalex.org/W2912853542","https://openalex.org/W2950504429","https://openalex.org/W2951824474","https://openalex.org/W2989540417","https://openalex.org/W3032318951","https://openalex.org/W3081435198","https://openalex.org/W3095385017","https://openalex.org/W3108990933","https://openalex.org/W3111211601","https://openalex.org/W3122692450","https://openalex.org/W3154463802","https://openalex.org/W3162309826","https://openalex.org/W3170294408","https://openalex.org/W3170340849","https://openalex.org/W3175998072","https://openalex.org/W3176916307","https://openalex.org/W3196441059","https://openalex.org/W3212232472","https://openalex.org/W3215598215","https://openalex.org/W4200559466","https://openalex.org/W4205893036","https://openalex.org/W4206907560","https://openalex.org/W4224235178","https://openalex.org/W4281789089","https://openalex.org/W4288051579","https://openalex.org/W4301586622","https://openalex.org/W4307217168","https://openalex.org/W4311423192","https://openalex.org/W4319074387","https://openalex.org/W4323776988","https://openalex.org/W4327990559","https://openalex.org/W4366003510","https://openalex.org/W4366547557","https://openalex.org/W4366590060","https://openalex.org/W4367048234","https://openalex.org/W4372260232","https://openalex.org/W4391694051","https://openalex.org/W4407571767","https://openalex.org/W4407813699"],"related_works":[],"abstract_inverted_index":{"Frontline":[0],"staff":[1,62,120,150],"of":[2,33,104,174],"emergency":[3,98],"shelters":[4],"face":[5],"challenges":[6],"such":[7,65],"as":[8],"vicarious":[9],"trauma,":[10],"compassion":[11],"fatigue,":[12],"and":[13,27,37,111,148],"burnout.":[14],"The":[15,102],"technology":[16],"they":[17],"use":[18],"is":[19],"often":[20],"not":[21],"designed":[22],"for":[23],"their":[24,34,77],"unique":[25],"needs,":[26],"can":[28,73],"feel":[29],"burdensome":[30],"on":[31,45,132],"top":[32],"already":[35],"cognitively":[36],"emotionally":[38],"taxing":[39],"work.":[40],"While":[41],"existing":[42],"literature":[43],"focuses":[44],"data-driven":[46,71,183],"technologies":[47,72,179],"that":[48,117,141],"automate":[49],"or":[50],"streamline":[51],"frontline":[52,119],"decision-making":[53,79,184],"about":[54,126,157],"vulnerable":[55,158],"individuals,":[56],"we":[57,135,170],"discuss":[58,171],"scenarios":[59],"in":[60,100,172,185],"which":[61,169],"may":[63,177],"resist":[64],"automation.":[66],"We":[67],"then":[68],"suggest":[69,165],"how":[70,175],"better":[74],"align":[75],"with":[76],"human-centred":[78],"processes.":[80],"This":[81],"paper":[82],"presents":[83],"findings":[84,164],"from":[85,91],"a":[86,96,166],"qualitative":[87],"fieldwork":[88,106],"study":[89],"conducted":[90],"2022":[92],"to":[93,108,154,160,180],"2024":[94],"at":[95],"large":[97],"shelter":[99,143],"Canada.":[101],"goal":[103],"this":[105,133],"was":[107],"co-design,":[109],"develop,":[110],"deploy":[112],"an":[113],"interactive":[114],"data-navigation":[115],"interface":[116],"supports":[118],"when":[121],"making":[122],"collaborative,":[123],"high-stakes":[124],"decisions":[125,156],"individuals":[127,159],"experiencing":[128],"homelessness.":[129],"By":[130],"reflecting":[131],"fieldwork,":[134],"contribute":[136],"insight":[137],"into":[138],"the":[139],"role":[140],"administrative":[142],"data":[144,161],"play":[145],"during":[146],"decision-making,":[147],"unpack":[149],"members'":[151],"apparent":[152],"reluctance":[153],"outsource":[155],"systems.":[162],"Our":[163],"''data-outsourcing":[167],"continuum,''":[168],"terms":[173],"designers":[176],"create":[178],"support":[181],"compassionate,":[182],"nonprofit":[186],"domains.":[187]},"counts_by_year":[{"year":2026,"cited_by_count":2}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2025-10-17T00:00:00"}