{"id":"https://openalex.org/W4415256893","doi":"https://doi.org/10.1145/3757589","title":"Empowering Creators in the Fight Against Online Hate: A Qualitative Exploration of AI-Mediated Counterspeech Tools","display_name":"Empowering Creators in the Fight Against Online Hate: A Qualitative Exploration of AI-Mediated Counterspeech Tools","publication_year":2025,"publication_date":"2025-10-16","ids":{"openalex":"https://openalex.org/W4415256893","doi":"https://doi.org/10.1145/3757589"},"language":"en","primary_location":{"id":"doi:10.1145/3757589","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3757589","pdf_url":null,"source":{"id":"https://openalex.org/S4210183893","display_name":"Proceedings of the ACM on Human-Computer Interaction","issn_l":"2573-0142","issn":["2573-0142"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Human-Computer Interaction","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://doi.org/10.1145/3757589","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5107934075","display_name":"P. Huang","orcid":null},"institutions":[{"id":"https://openalex.org/I201448701","display_name":"University of Washington","ror":"https://ror.org/00cvxb145","country_code":"US","type":"education","lineage":["https://openalex.org/I201448701"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Phoebe Yiqing Huang","raw_affiliation_strings":["University of Washington, Seattle, WA, USA"],"affiliations":[{"raw_affiliation_string":"University of Washington, Seattle, WA, USA","institution_ids":["https://openalex.org/I201448701"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5046917869","display_name":"J. Deng","orcid":null},"institutions":[{"id":"https://openalex.org/I201448701","display_name":"University of Washington","ror":"https://ror.org/00cvxb145","country_code":"US","type":"education","lineage":["https://openalex.org/I201448701"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jiaming Deng","raw_affiliation_strings":["University of Washington, Seattle, WA, USA"],"affiliations":[{"raw_affiliation_string":"University of Washington, Seattle, WA, USA","institution_ids":["https://openalex.org/I201448701"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5110104489","display_name":"Y.-W. Yang","orcid":null},"institutions":[{"id":"https://openalex.org/I201448701","display_name":"University of Washington","ror":"https://ror.org/00cvxb145","country_code":"US","type":"education","lineage":["https://openalex.org/I201448701"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Yingchen Yang","raw_affiliation_strings":["University of Washington, Seattle, WA, USA"],"affiliations":[{"raw_affiliation_string":"University of Washington, Seattle, WA, USA","institution_ids":["https://openalex.org/I201448701"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5078246677","display_name":"Spencer Williams","orcid":"https://orcid.org/0000-0002-3672-1294"},"institutions":[{"id":"https://openalex.org/I201448701","display_name":"University of Washington","ror":"https://ror.org/00cvxb145","country_code":"US","type":"education","lineage":["https://openalex.org/I201448701"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Spencer Williams","raw_affiliation_strings":["University of Washington, Seattle, WA, USA"],"affiliations":[{"raw_affiliation_string":"University of Washington, Seattle, WA, USA","institution_ids":["https://openalex.org/I201448701"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5107934075"],"corresponding_institution_ids":["https://openalex.org/I201448701"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.16093614,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"9","issue":"7","first_page":"1","last_page":"27"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12262","display_name":"Hate Speech and Cyberbullying Detection","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12262","display_name":"Hate Speech and Cyberbullying Detection","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10557","display_name":"Social Media and Politics","score":0.9708999991416931,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12519","display_name":"Cybercrime and Law Enforcement Studies","score":0.9628999829292297,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/agency","display_name":"Agency (philosophy)","score":0.5590000152587891},{"id":"https://openalex.org/keywords/harm","display_name":"Harm","score":0.5565999746322632},{"id":"https://openalex.org/keywords/unintended-consequences","display_name":"Unintended consequences","score":0.551800012588501},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.5357999801635742},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.527899980545044},{"id":"https://openalex.org/keywords/moderation","display_name":"Moderation","score":0.5095000267028809},{"id":"https://openalex.org/keywords/workaround","display_name":"Workaround","score":0.4512999951839447},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.3887999951839447}],"concepts":[{"id":"https://openalex.org/C108170787","wikidata":"https://www.wikidata.org/wiki/Q3951828","display_name":"Agency (philosophy)","level":2,"score":0.5590000152587891},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.5572999715805054},{"id":"https://openalex.org/C2777363581","wikidata":"https://www.wikidata.org/wiki/Q15098235","display_name":"Harm","level":2,"score":0.5565999746322632},{"id":"https://openalex.org/C2776889888","wikidata":"https://www.wikidata.org/wiki/Q1135789","display_name":"Unintended consequences","level":2,"score":0.551800012588501},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.5357999801635742},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.527899980545044},{"id":"https://openalex.org/C93225998","wikidata":"https://www.wikidata.org/wiki/Q1941972","display_name":"Moderation","level":2,"score":0.5095000267028809},{"id":"https://openalex.org/C194541083","wikidata":"https://www.wikidata.org/wiki/Q457174","display_name":"Workaround","level":2,"score":0.4512999951839447},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.4246000051498413},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.3887999951839447},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.3684999942779541},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.36399999260902405},{"id":"https://openalex.org/C2779304628","wikidata":"https://www.wikidata.org/wiki/Q3503480","display_name":"Face (sociological concept)","level":2,"score":0.35409998893737793},{"id":"https://openalex.org/C123403432","wikidata":"https://www.wikidata.org/wiki/Q654068","display_name":"Visibility","level":2,"score":0.33469998836517334},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3345000147819519},{"id":"https://openalex.org/C87156501","wikidata":"https://www.wikidata.org/wiki/Q7268708","display_name":"Qualitative property","level":2,"score":0.33070001006126404},{"id":"https://openalex.org/C17632256","wikidata":"https://www.wikidata.org/wiki/Q1076968","display_name":"Digital media","level":2,"score":0.3197999894618988},{"id":"https://openalex.org/C2781214261","wikidata":"https://www.wikidata.org/wiki/Q2729863","display_name":"Hostility","level":2,"score":0.3188000023365021},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.27630001306533813},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.2676999866962433},{"id":"https://openalex.org/C4438859","wikidata":"https://www.wikidata.org/wiki/Q186117","display_name":"Timeline","level":2,"score":0.26100000739097595},{"id":"https://openalex.org/C95713431","wikidata":"https://www.wikidata.org/wiki/Q631425","display_name":"Vulnerability (computing)","level":2,"score":0.2565999925136566}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3757589","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3757589","pdf_url":null,"source":{"id":"https://openalex.org/S4210183893","display_name":"Proceedings of the ACM on Human-Computer Interaction","issn_l":"2573-0142","issn":["2573-0142"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Human-Computer Interaction","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.1145/3757589","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3757589","pdf_url":null,"source":{"id":"https://openalex.org/S4210183893","display_name":"Proceedings of the ACM on Human-Computer Interaction","issn_l":"2573-0142","issn":["2573-0142"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Human-Computer Interaction","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":81,"referenced_works":["https://openalex.org/W2049661928","https://openalex.org/W2104901127","https://openalex.org/W2135893197","https://openalex.org/W2152010691","https://openalex.org/W2281670772","https://openalex.org/W2548475155","https://openalex.org/W2555498308","https://openalex.org/W2588098783","https://openalex.org/W2594034816","https://openalex.org/W2613977835","https://openalex.org/W2740168486","https://openalex.org/W2755883797","https://openalex.org/W2775336929","https://openalex.org/W2787900938","https://openalex.org/W2791170418","https://openalex.org/W2795380094","https://openalex.org/W2800596622","https://openalex.org/W2884694603","https://openalex.org/W2886789257","https://openalex.org/W2940648399","https://openalex.org/W2941349974","https://openalex.org/W2942465698","https://openalex.org/W2954566102","https://openalex.org/W2955282094","https://openalex.org/W2985781965","https://openalex.org/W3001629137","https://openalex.org/W3003802619","https://openalex.org/W3014697753","https://openalex.org/W3036385388","https://openalex.org/W3037572404","https://openalex.org/W3094326384","https://openalex.org/W3094571100","https://openalex.org/W3102100743","https://openalex.org/W3116136028","https://openalex.org/W3136899467","https://openalex.org/W3160230506","https://openalex.org/W3169290523","https://openalex.org/W3171687791","https://openalex.org/W3198112055","https://openalex.org/W4200225834","https://openalex.org/W4200232392","https://openalex.org/W4210531461","https://openalex.org/W4221150735","https://openalex.org/W4225094305","https://openalex.org/W4250503870","https://openalex.org/W4255701139","https://openalex.org/W4285603307","https://openalex.org/W4285728975","https://openalex.org/W4287888518","https://openalex.org/W4289320802","https://openalex.org/W4290805375","https://openalex.org/W4298005550","https://openalex.org/W4302009557","https://openalex.org/W4304195660","https://openalex.org/W4308113103","https://openalex.org/W4309924301","https://openalex.org/W4311046605","https://openalex.org/W4312051970","https://openalex.org/W4312092549","https://openalex.org/W4313678698","https://openalex.org/W4320086614","https://openalex.org/W4323347737","https://openalex.org/W4324095566","https://openalex.org/W4367335960","https://openalex.org/W4382775776","https://openalex.org/W4383315061","https://openalex.org/W4385348772","https://openalex.org/W4386140386","https://openalex.org/W4389520045","https://openalex.org/W4390712116","https://openalex.org/W4392637310","https://openalex.org/W4392646183","https://openalex.org/W4392774199","https://openalex.org/W4394980083","https://openalex.org/W4395027662","https://openalex.org/W4395680208","https://openalex.org/W4396832850","https://openalex.org/W4401892712","https://openalex.org/W4402423894","https://openalex.org/W4406258040","https://openalex.org/W4406258052"],"related_works":[],"abstract_inverted_index":{"Content":[0],"creators":[1,53,78,116],"face":[2],"heightened":[3],"risks":[4],"of":[5,38,112,133,154,165],"online":[6,39,183],"harm":[7],"due":[8],"to":[9,84,96,106,178],"their":[10,86,101,144],"public":[11],"visibility":[12],"and":[13,26,35,58,71,88,109,125,135,150,174,180],"the":[14,33,104,110,152,163],"increasing":[15],"hostility":[16],"in":[17,31,54,64,119],"digital":[18],"spaces.":[19],"Traditional":[20],"moderation":[21,168],"tools,":[22],"such":[23],"as":[24],"reporting":[25],"deletion,":[27],"often":[28],"fall":[29],"short":[30],"addressing":[32],"emotional":[34,156],"reputational":[36],"impact":[37],"hate.":[40],"In":[41],"this":[42,65],"study,":[43],"we":[44],"explore":[45],"how":[46,59],"community-driven":[47],"approaches":[48,95],"like":[49],"counterspeech":[50,97,121],"may":[51],"support":[52],"navigating":[55],"hateful":[56],"comments,":[57],"AI-powered":[60],"tools":[61,141,169],"could":[62],"assist":[63],"process.":[66],"We":[67],"conducted":[68],"qualitative":[69],"interviews":[70],"concept":[72],"testing":[73],"with":[74,158],"15":[75],"active":[76],"content":[77],"from":[79],"Chinese":[80],"social":[81],"media":[82],"platforms":[83],"understand":[85],"experiences":[87],"expectations.":[89],"Our":[90],"findings":[91],"reveal":[92],"that":[93,142,170],"creators'":[94],"are":[98],"shaped":[99],"by":[100],"professional":[102],"roles,":[103],"need":[105],"maintain":[107],"authenticity,":[108],"pressures":[111],"audience":[113],"management.":[114],"While":[115],"saw":[117],"value":[118],"AI-assisted":[120],"for":[122],"improving":[123],"efficiency":[124],"tone,":[126],"they":[127],"expressed":[128],"concerns":[129],"about":[130],"misrepresentation,":[131],"loss":[132],"control,":[134],"unintended":[136],"harm.":[137],"They":[138],"preferred":[139],"AI":[140,167],"augmented":[143],"voice":[145],"rather":[146],"than":[147],"replaced":[148],"it,":[149],"emphasized":[151],"importance":[153],"balancing":[155],"nuance":[157],"scalability.":[159],"These":[160],"insights":[161],"inform":[162],"design":[164],"creator-centered":[166],"integrate":[171],"human":[172],"agency":[173],"context":[175],"sensitivity,":[176],"contributing":[177],"healthier":[179],"more":[181],"sustainable":[182],"environments.":[184]},"counts_by_year":[],"updated_date":"2026-03-07T16:01:11.037858","created_date":"2025-10-17T00:00:00"}
