{"id":"https://openalex.org/W4415250328","doi":"https://doi.org/10.1145/3757531","title":"'We aren't very sophisticated': An Ethnographic Study of Knowledge Management in Community Social Services","display_name":"'We aren't very sophisticated': An Ethnographic Study of Knowledge Management in Community Social Services","publication_year":2025,"publication_date":"2025-10-16","ids":{"openalex":"https://openalex.org/W4415250328","doi":"https://doi.org/10.1145/3757531"},"language":"en","primary_location":{"id":"doi:10.1145/3757531","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3757531","pdf_url":null,"source":{"id":"https://openalex.org/S4210183893","display_name":"Proceedings of the ACM on Human-Computer Interaction","issn_l":"2573-0142","issn":["2573-0142"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Human-Computer Interaction","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://doi.org/10.1145/3757531","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5035415806","display_name":"Oghenemaro Anuyah","orcid":"https://orcid.org/0000-0002-5773-8239"},"institutions":[{"id":"https://openalex.org/I1290206253","display_name":"Microsoft (United States)","ror":"https://ror.org/00d0nc645","country_code":"US","type":"company","lineage":["https://openalex.org/I1290206253"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Oghenemaro Anuyah","raw_affiliation_strings":["Microsoft, Redmond, Washington, USA"],"affiliations":[{"raw_affiliation_string":"Microsoft, Redmond, Washington, USA","institution_ids":["https://openalex.org/I1290206253"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5074522618","display_name":"Karla Badillo-Urquiola","orcid":"https://orcid.org/0000-0002-1165-3619"},"institutions":[{"id":"https://openalex.org/I107639228","display_name":"University of Notre Dame","ror":"https://ror.org/00mkhxb43","country_code":"US","type":"education","lineage":["https://openalex.org/I107639228"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Karla Badillo-Urquiola","raw_affiliation_strings":["University of Notre Dame, South Bend, Indiana, USA"],"affiliations":[{"raw_affiliation_string":"University of Notre Dame, South Bend, Indiana, USA","institution_ids":["https://openalex.org/I107639228"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5018871532","display_name":"Ronald Metoyer","orcid":"https://orcid.org/0000-0003-2206-1720"},"institutions":[{"id":"https://openalex.org/I107639228","display_name":"University of Notre Dame","ror":"https://ror.org/00mkhxb43","country_code":"US","type":"education","lineage":["https://openalex.org/I107639228"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Ronald Metoyer","raw_affiliation_strings":["University of Notre Dame, South Bend, Indiana, USA"],"affiliations":[{"raw_affiliation_string":"University of Notre Dame, South Bend, Indiana, USA","institution_ids":["https://openalex.org/I107639228"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5035415806"],"corresponding_institution_ids":["https://openalex.org/I1290206253"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.33277073,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"9","issue":"7","first_page":"1","last_page":"32"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9787999987602234,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9787999987602234,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11239","display_name":"Social Capital and Networks","score":0.954800009727478,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/formality","display_name":"Formality","score":0.7257999777793884},{"id":"https://openalex.org/keywords/ethnography","display_name":"Ethnography","score":0.5871000289916992},{"id":"https://openalex.org/keywords/computer-supported-cooperative-work","display_name":"Computer-supported cooperative work","score":0.47609999775886536},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.45339998602867126},{"id":"https://openalex.org/keywords/knowledge-transfer","display_name":"Knowledge transfer","score":0.41920000314712524},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.3937999904155731},{"id":"https://openalex.org/keywords/social-work","display_name":"Social work","score":0.3635999858379364},{"id":"https://openalex.org/keywords/personal-knowledge-management","display_name":"Personal knowledge management","score":0.3330000042915344}],"concepts":[{"id":"https://openalex.org/C2777159308","wikidata":"https://www.wikidata.org/wiki/Q1757948","display_name":"Formality","level":2,"score":0.7257999777793884},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.6628999710083008},{"id":"https://openalex.org/C179454799","wikidata":"https://www.wikidata.org/wiki/Q132151","display_name":"Ethnography","level":2,"score":0.5871000289916992},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.5016000270843506},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.4934999942779541},{"id":"https://openalex.org/C198439703","wikidata":"https://www.wikidata.org/wiki/Q1461602","display_name":"Computer-supported cooperative work","level":3,"score":0.47609999775886536},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.45339998602867126},{"id":"https://openalex.org/C2776960227","wikidata":"https://www.wikidata.org/wiki/Q2586354","display_name":"Knowledge transfer","level":2,"score":0.41920000314712524},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.3937999904155731},{"id":"https://openalex.org/C16920402","wikidata":"https://www.wikidata.org/wiki/Q205398","display_name":"Social work","level":2,"score":0.3635999858379364},{"id":"https://openalex.org/C187572123","wikidata":"https://www.wikidata.org/wiki/Q2034224","display_name":"Personal knowledge management","level":3,"score":0.3330000042915344},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3199000060558319},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.31619998812675476},{"id":"https://openalex.org/C2776280689","wikidata":"https://www.wikidata.org/wiki/Q936635","display_name":"Community of practice","level":2,"score":0.31619998812675476},{"id":"https://openalex.org/C2986930172","wikidata":"https://www.wikidata.org/wiki/Q1116133","display_name":"Social knowledge","level":2,"score":0.3082999885082245},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.29019999504089355},{"id":"https://openalex.org/C2780248506","wikidata":"https://www.wikidata.org/wiki/Q1120635","display_name":"Community management","level":2,"score":0.2897999882698059},{"id":"https://openalex.org/C127627568","wikidata":"https://www.wikidata.org/wiki/Q1639361","display_name":"Sociotechnical system","level":2,"score":0.27900001406669617},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.27799999713897705},{"id":"https://openalex.org/C514011633","wikidata":"https://www.wikidata.org/wiki/Q1428168","display_name":"Traditional knowledge","level":3,"score":0.2757999897003174},{"id":"https://openalex.org/C539944628","wikidata":"https://www.wikidata.org/wiki/Q5154924","display_name":"Community building","level":2,"score":0.26969999074935913},{"id":"https://openalex.org/C115925183","wikidata":"https://www.wikidata.org/wiki/Q1412694","display_name":"Knowledge-based systems","level":2,"score":0.2696000039577484},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.2542000114917755}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3757531","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3757531","pdf_url":null,"source":{"id":"https://openalex.org/S4210183893","display_name":"Proceedings of the ACM on Human-Computer Interaction","issn_l":"2573-0142","issn":["2573-0142"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Human-Computer Interaction","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.1145/3757531","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3757531","pdf_url":null,"source":{"id":"https://openalex.org/S4210183893","display_name":"Proceedings of the ACM on Human-Computer Interaction","issn_l":"2573-0142","issn":["2573-0142"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Human-Computer Interaction","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G6990545943","display_name":null,"funder_award_id":"CNS-2331007","funder_id":"https://openalex.org/F4320306076","funder_display_name":"National Science Foundation"}],"funders":[{"id":"https://openalex.org/F4320306076","display_name":"National Science Foundation","ror":"https://ror.org/021nxhr62"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":70,"referenced_works":["https://openalex.org/W1492283189","https://openalex.org/W1504901897","https://openalex.org/W1573120896","https://openalex.org/W1967199369","https://openalex.org/W1972347755","https://openalex.org/W1973045080","https://openalex.org/W1979290264","https://openalex.org/W1982356586","https://openalex.org/W1984997401","https://openalex.org/W1987566958","https://openalex.org/W1993404314","https://openalex.org/W1997327660","https://openalex.org/W2020345667","https://openalex.org/W2027778434","https://openalex.org/W2042148049","https://openalex.org/W2066646682","https://openalex.org/W2091389406","https://openalex.org/W2091662198","https://openalex.org/W2098118776","https://openalex.org/W2100379340","https://openalex.org/W2100729517","https://openalex.org/W2105905333","https://openalex.org/W2106706708","https://openalex.org/W2116136245","https://openalex.org/W2116172464","https://openalex.org/W2118639955","https://openalex.org/W2120931247","https://openalex.org/W2121601539","https://openalex.org/W2124132482","https://openalex.org/W2126699566","https://openalex.org/W2128545173","https://openalex.org/W2137827820","https://openalex.org/W2154435902","https://openalex.org/W2158800398","https://openalex.org/W2163055048","https://openalex.org/W2169521630","https://openalex.org/W2217420422","https://openalex.org/W2255503060","https://openalex.org/W2289272255","https://openalex.org/W2479836945","https://openalex.org/W2559526110","https://openalex.org/W2791775009","https://openalex.org/W2796122321","https://openalex.org/W2896128208","https://openalex.org/W2899341522","https://openalex.org/W2940569804","https://openalex.org/W3031952504","https://openalex.org/W3106086072","https://openalex.org/W3123487730","https://openalex.org/W3158077735","https://openalex.org/W3169667444","https://openalex.org/W3205805977","https://openalex.org/W4205357178","https://openalex.org/W4225001159","https://openalex.org/W4232948727","https://openalex.org/W4249402564","https://openalex.org/W4281789089","https://openalex.org/W4283161067","https://openalex.org/W4283463017","https://openalex.org/W4289638362","https://openalex.org/W4308842720","https://openalex.org/W4313287638","https://openalex.org/W4366549602","https://openalex.org/W4366551166","https://openalex.org/W4366588330","https://openalex.org/W4366598232","https://openalex.org/W4385584104","https://openalex.org/W4385679560","https://openalex.org/W4385973888","https://openalex.org/W4390690827"],"related_works":[],"abstract_inverted_index":{"Navigating":[0],"the":[1,29,40,91,112,132,141],"complexities":[2],"of":[3,34,42,78,145],"knowledge":[4,64,149,151],"management":[5],"(KM)":[6],"and":[7,31,46,62,126,153,160],"Knowledge":[8],"Transfer":[9],"(KT)":[10],"in":[11,44,65,82,118,124,173],"community":[12,47,56,80,174],"social":[13,175],"services":[14],"is":[15],"a":[16,23,74,103],"challenging":[17],"task,":[18],"as":[19],"workers":[20,58],"must":[21],"handle":[22],"fast-paced,":[24],"resource-constrained":[25],"environment":[26],"while":[27,147],"supporting":[28],"urgent":[30],"multifaceted":[32],"needs":[33],"vulnerable":[35],"populations.":[36],"Despite":[37],"research":[38],"into":[39],"use":[41,97],"technology":[43,168],"non-profit":[45],"settings,":[48],"little":[49],"attention":[50],"has":[51],"been":[52],"given":[53],"to":[54,98,158],"how":[55],"service":[57],"(CSWs)":[59],"capture,":[60],"share,":[61],"manage":[63,99],"practice.":[66],"This":[67,155],"study":[68,77],"addresses":[69],"this":[70],"gap":[71],"by":[72,87,162],"conducting":[73],"three-month":[75],"ethnographic":[76],"two":[79],"organizations":[81],"South":[83],"Bend,":[84],"Indiana,":[85],"complemented":[86],"semi-structured":[88],"interviews,":[89],"revealing":[90],"informal,":[92],"ad-hoc":[93],"KM":[94,105,115,137,172],"methods":[95],"CSWs":[96,146],"information":[100],"flows.":[101],"Using":[102],"human-socio-technical":[104],"framework,":[106],"we":[107],"compare":[108],"these":[109],"practices":[110,144],"with":[111],"more":[113],"structured":[114],"systems":[116],"found":[117],"large":[119],"corporations,":[120],"identifying":[121],"key":[122],"differences":[123],"formality":[125],"technological":[127],"integration.":[128],"Our":[129],"findings":[130],"highlight":[131],"need":[133],"for":[134,166],"accessible,":[135],"sustainable":[136],"solutions":[138],"that":[139,169],"fit":[140],"informal":[142],"knowledge-sharing":[143],"enhancing":[148],"retention,":[150],"transfer,":[152],"collaboration.":[154],"work":[156],"contributes":[157],"HCI":[159],"CSCW":[161],"providing":[163],"design":[164],"considerations":[165],"developing":[167],"better":[170],"supports":[171],"services.":[176]},"counts_by_year":[],"updated_date":"2026-04-09T08:11:56.329763","created_date":"2025-10-16T00:00:00"}