{"id":"https://openalex.org/W4415027796","doi":"https://doi.org/10.1145/3757486","title":"Interaction Configurations and Prompt Guidance in Conversational AI for Question Answering in Human-AI Teams","display_name":"Interaction Configurations and Prompt Guidance in Conversational AI for Question Answering in Human-AI Teams","publication_year":2025,"publication_date":"2025-10-16","ids":{"openalex":"https://openalex.org/W4415027796","doi":"https://doi.org/10.1145/3757486"},"language":"en","primary_location":{"id":"doi:10.1145/3757486","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3757486","pdf_url":null,"source":{"id":"https://openalex.org/S4210183893","display_name":"Proceedings of the ACM on Human-Computer Interaction","issn_l":"2573-0142","issn":["2573-0142"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Human-Computer Interaction","raw_type":"journal-article"},"type":"preprint","indexed_in":["arxiv","crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://doi.org/10.1145/3757486","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5021246406","display_name":"Jaeyoon Song","orcid":"https://orcid.org/0009-0006-6428-020X"},"institutions":[{"id":"https://openalex.org/I63966007","display_name":"Massachusetts Institute of Technology","ror":"https://ror.org/042nb2s44","country_code":"US","type":"education","lineage":["https://openalex.org/I63966007"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Jaeyoon Song","raw_affiliation_strings":["Massachusetts Institute of Technology, Cambridge, MA, USA"],"affiliations":[{"raw_affiliation_string":"Massachusetts Institute of Technology, Cambridge, MA, USA","institution_ids":["https://openalex.org/I63966007"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5003440919","display_name":"Zahra Ashktorab","orcid":"https://orcid.org/0000-0002-0686-7911"},"institutions":[{"id":"https://openalex.org/I1341412227","display_name":"IBM (United States)","ror":"https://ror.org/05hh8d621","country_code":"US","type":"company","lineage":["https://openalex.org/I1341412227"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Zahra Ashktorab","raw_affiliation_strings":["IBM Research, Yorktown Heights, NY, USA"],"affiliations":[{"raw_affiliation_string":"IBM Research, Yorktown Heights, NY, USA","institution_ids":["https://openalex.org/I1341412227"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5064662859","display_name":"Qian Pan","orcid":"https://orcid.org/0000-0002-0437-1736"},"institutions":[{"id":"https://openalex.org/I4210087032","display_name":"Cambridge Scientific (United States)","ror":"https://ror.org/001s4dh65","country_code":"US","type":"company","lineage":["https://openalex.org/I4210087032"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Qian Pan","raw_affiliation_strings":["IBM Research, Cambridge, MA, USA"],"affiliations":[{"raw_affiliation_string":"IBM Research, Cambridge, MA, USA","institution_ids":["https://openalex.org/I4210087032"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5082995130","display_name":"Casey Dugan","orcid":"https://orcid.org/0000-0002-1508-2091"},"institutions":[{"id":"https://openalex.org/I4210087032","display_name":"Cambridge Scientific (United States)","ror":"https://ror.org/001s4dh65","country_code":"US","type":"company","lineage":["https://openalex.org/I4210087032"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Casey Dugan","raw_affiliation_strings":["IBM Research, Cambridge, MA, USA"],"affiliations":[{"raw_affiliation_string":"IBM Research, Cambridge, MA, USA","institution_ids":["https://openalex.org/I4210087032"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5022799238","display_name":"Werner Geyer","orcid":"https://orcid.org/0000-0003-4699-5026"},"institutions":[{"id":"https://openalex.org/I4210087032","display_name":"Cambridge Scientific (United States)","ror":"https://ror.org/001s4dh65","country_code":"US","type":"company","lineage":["https://openalex.org/I4210087032"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Werner Geyer","raw_affiliation_strings":["IBM Research, Cambridge, MA, USA"],"affiliations":[{"raw_affiliation_string":"IBM Research, Cambridge, MA, USA","institution_ids":["https://openalex.org/I4210087032"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5079825006","display_name":"Thomas W. Malone","orcid":null},"institutions":[{"id":"https://openalex.org/I63966007","display_name":"Massachusetts Institute of Technology","ror":"https://ror.org/042nb2s44","country_code":"US","type":"education","lineage":["https://openalex.org/I63966007"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Thomas W. Malone","raw_affiliation_strings":["Massachusetts Institute of Technology, Cambridge, MA, USA"],"affiliations":[{"raw_affiliation_string":"Massachusetts Institute of Technology, Cambridge, MA, USA","institution_ids":["https://openalex.org/I63966007"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":6,"corresponding_author_ids":["https://openalex.org/A5021246406"],"corresponding_institution_ids":["https://openalex.org/I63966007"],"apc_list":null,"apc_paid":null,"fwci":9.54,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.97762886,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":99,"max":100},"biblio":{"volume":"9","issue":"7","first_page":"1","last_page":"27"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10028","display_name":"Topic Modeling","score":0.9977999925613403,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10028","display_name":"Topic Modeling","score":0.9977999925613403,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9962000250816345,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.9926000237464905,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/formative-assessment","display_name":"Formative assessment","score":0.6837000250816345},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5534999966621399},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.4738999903202057},{"id":"https://openalex.org/keywords/question-answering","display_name":"Question answering","score":0.39649999141693115},{"id":"https://openalex.org/keywords/dialog-system","display_name":"Dialog system","score":0.33980000019073486},{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.33079999685287476}],"concepts":[{"id":"https://openalex.org/C42525527","wikidata":"https://www.wikidata.org/wiki/Q1209955","display_name":"Formative assessment","level":2,"score":0.6837000250816345},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6155999898910522},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5534999966621399},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.4805000126361847},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.4738999903202057},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4032000005245209},{"id":"https://openalex.org/C44291984","wikidata":"https://www.wikidata.org/wiki/Q1074173","display_name":"Question answering","level":2,"score":0.39649999141693115},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.3887999951839447},{"id":"https://openalex.org/C190954187","wikidata":"https://www.wikidata.org/wiki/Q5270587","display_name":"Dialog system","level":3,"score":0.33980000019073486},{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.33079999685287476},{"id":"https://openalex.org/C2987082051","wikidata":"https://www.wikidata.org/wiki/Q223642","display_name":"Human interaction","level":2,"score":0.325300008058548},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3221000134944916},{"id":"https://openalex.org/C145912823","wikidata":"https://www.wikidata.org/wiki/Q113558","display_name":"Dynamics (music)","level":2,"score":0.3127000033855438},{"id":"https://openalex.org/C2993724205","wikidata":"https://www.wikidata.org/wiki/Q315","display_name":"Human language","level":2,"score":0.2791000008583069},{"id":"https://openalex.org/C2776401178","wikidata":"https://www.wikidata.org/wiki/Q12050496","display_name":"Feature (linguistics)","level":2,"score":0.26179999113082886},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.2529999911785126}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1145/3757486","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3757486","pdf_url":null,"source":{"id":"https://openalex.org/S4210183893","display_name":"Proceedings of the ACM on Human-Computer Interaction","issn_l":"2573-0142","issn":["2573-0142"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Human-Computer Interaction","raw_type":"journal-article"},{"id":"pmh:oai:arXiv.org:2505.01648","is_oa":true,"landing_page_url":"http://arxiv.org/abs/2505.01648","pdf_url":"https://arxiv.org/pdf/2505.01648","source":{"id":"https://openalex.org/S4393918464","display_name":"ArXiv.org","issn_l":"2331-8422","issn":["2331-8422"],"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"text"},{"id":"pmh:oai:dspace.mit.edu:1721.1/164188","is_oa":true,"landing_page_url":"https://hdl.handle.net/1721.1/164188","pdf_url":null,"source":{"id":"https://openalex.org/S4306400425","display_name":"DSpace@MIT (Massachusetts Institute of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I63966007","host_organization_name":"Massachusetts Institute of Technology","host_organization_lineage":["https://openalex.org/I63966007"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Association for Computing Machinery","raw_type":"http://purl.org/eprint/type/JournalArticle"}],"best_oa_location":{"id":"doi:10.1145/3757486","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3757486","pdf_url":null,"source":{"id":"https://openalex.org/S4210183893","display_name":"Proceedings of the ACM on Human-Computer Interaction","issn_l":"2573-0142","issn":["2573-0142"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Human-Computer Interaction","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":44,"referenced_works":["https://openalex.org/W1979560453","https://openalex.org/W2106121453","https://openalex.org/W2140335518","https://openalex.org/W2167069830","https://openalex.org/W2294971974","https://openalex.org/W2760537051","https://openalex.org/W2779206865","https://openalex.org/W2909608214","https://openalex.org/W2912924812","https://openalex.org/W2916904544","https://openalex.org/W2942367614","https://openalex.org/W2972682136","https://openalex.org/W2978041822","https://openalex.org/W2997914898","https://openalex.org/W3010427262","https://openalex.org/W3012220842","https://openalex.org/W3014972133","https://openalex.org/W3030096167","https://openalex.org/W3030790076","https://openalex.org/W3040472729","https://openalex.org/W3049338919","https://openalex.org/W3088908206","https://openalex.org/W3103549299","https://openalex.org/W3126325446","https://openalex.org/W3186393076","https://openalex.org/W3208402407","https://openalex.org/W4245928235","https://openalex.org/W4284966012","https://openalex.org/W4288086169","https://openalex.org/W4289527814","https://openalex.org/W4294243134","https://openalex.org/W4303427132","https://openalex.org/W4304814797","https://openalex.org/W4312236640","https://openalex.org/W4323037544","https://openalex.org/W4365799947","https://openalex.org/W4366004108","https://openalex.org/W4366547294","https://openalex.org/W4366547384","https://openalex.org/W4366548330","https://openalex.org/W4366550162","https://openalex.org/W4367176123","https://openalex.org/W4391833165","https://openalex.org/W4409735071"],"related_works":[],"abstract_inverted_index":{"Understanding":[0],"the":[1,42,68,74,118,126,129,140],"dynamics":[2],"of":[3,27,57,128,142,163],"human-AI":[4,98,151],"interaction":[5],"in":[6,24,153,168],"question":[7],"answering":[8],"is":[9],"crucial":[10,55],"for":[11,35,47,149],"enhancing":[12],"collaborative":[13],"efficiency.":[14],"Extending":[15],"from":[16],"our":[17],"initial":[18],"formative":[19],"study,":[20],"which":[21],"revealed":[22],"challenges":[23],"human":[25,48,62,107,164],"utilization":[26],"conversational":[28,154],"AI":[29,43,91,109,134,169],"support,":[30],"we":[31,79],"designed":[32],"two":[33,65],"configurations":[34,82],"prompt":[36,144],"guidance:":[37],"a":[38,51,160],"Nudging":[39,119],"approach,":[40],"where":[41],"suggests":[44],"potential":[45],"responses":[46],"agents,":[49],"and":[50,73,89,108,157,166],"Highlight":[52],"strategy,":[53],"emphasizing":[54],"parts":[56],"reference":[58],"documents":[59],"to":[60,123,133,159],"aid":[61],"responses.":[63],"Through":[64],"controlled":[66],"experiments,":[67],"first":[69],"involving":[70,76],"31":[71],"participants":[72],"second":[75],"106":[77],"participants,":[78],"compared":[80,132],"these":[81,143],"against":[83],"traditional":[84],"human-only":[85],"approaches,":[86],"both":[87],"with":[88],"without":[90],"assistance.":[92],"Our":[93],"findings":[94],"suggest":[95],"that":[96],"effective":[97],"collaboration":[99],"can":[100],"enhance":[101],"response":[102],"quality,":[103],"though":[104],"merely":[105],"combining":[106],"efforts":[110],"does":[111],"not":[112],"ensure":[113],"improved":[114],"outcomes.":[115],"In":[116],"particular,":[117],"configuration":[120],"was":[121],"shown":[122],"help":[124],"improve":[125],"quality":[127],"output":[130],"when":[131],"alone.":[135],"This":[136],"paper":[137],"delves":[138],"into":[139],"development":[141],"guidance":[145],"paradigms,":[146],"offering":[147],"insights":[148],"refining":[150],"collaborations":[152],"question-answering":[155],"contexts":[156],"contributing":[158],"broader":[161],"understanding":[162],"perceptions":[165],"expectations":[167],"partnerships.":[170]},"counts_by_year":[{"year":2026,"cited_by_count":4}],"updated_date":"2026-04-07T14:57:38.498316","created_date":"2025-10-10T00:00:00"}