{"id":"https://openalex.org/W7134852851","doi":"https://doi.org/10.1145/3757279.3785603","title":"An Ethnography of Restaurant Robots in Japan: Promises, Perceptions, and Impacts","display_name":"An Ethnography of Restaurant Robots in Japan: Promises, Perceptions, and Impacts","publication_year":2026,"publication_date":"2026-03-10","ids":{"openalex":"https://openalex.org/W7134852851","doi":"https://doi.org/10.1145/3757279.3785603"},"language":null,"primary_location":{"id":"doi:10.1145/3757279.3785603","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3757279.3785603","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 21st ACM/IEEE International Conference on Human-Robot Interaction","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5069233956","display_name":"M.L. Brandao","orcid":null},"institutions":[{"id":"https://openalex.org/I183935753","display_name":"King's College London","ror":"https://ror.org/0220mzb33","country_code":"GB","type":"education","lineage":["https://openalex.org/I124357947","https://openalex.org/I183935753"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Martim Brand\u00e3o","raw_affiliation_strings":["King\u2019s College London, London, United Kingdom"],"raw_orcid":"https://orcid.org/0000-0002-2003-0675","affiliations":[{"raw_affiliation_string":"King\u2019s College London, London, United Kingdom","institution_ids":["https://openalex.org/I183935753"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5005157690","display_name":"Anna SHARKO","orcid":null},"institutions":[{"id":"https://openalex.org/I40120149","display_name":"University of Oxford","ror":"https://ror.org/052gg0110","country_code":"GB","type":"education","lineage":["https://openalex.org/I40120149"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Anna Sharko","raw_affiliation_strings":["University of Oxford, Oxford, United Kingdom"],"raw_orcid":"https://orcid.org/0009-0003-6887-2518","affiliations":[{"raw_affiliation_string":"University of Oxford, Oxford, United Kingdom","institution_ids":["https://openalex.org/I40120149"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5117518467","display_name":"Zoe Evans","orcid":null},"institutions":[{"id":"https://openalex.org/I183935753","display_name":"King's College London","ror":"https://ror.org/0220mzb33","country_code":"GB","type":"education","lineage":["https://openalex.org/I124357947","https://openalex.org/I183935753"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Zoe Evans","raw_affiliation_strings":["King\u2019s College London, London, United Kingdom"],"raw_orcid":"https://orcid.org/0009-0004-6774-6242","affiliations":[{"raw_affiliation_string":"King\u2019s College London, London, United Kingdom","institution_ids":["https://openalex.org/I183935753"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5127577597","display_name":"Wenxi Wu","orcid":null},"institutions":[{"id":"https://openalex.org/I183935753","display_name":"King's College London","ror":"https://ror.org/0220mzb33","country_code":"GB","type":"education","lineage":["https://openalex.org/I124357947","https://openalex.org/I183935753"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Wenxi Wu","raw_affiliation_strings":["King\u2019s College London, London, United Kingdom"],"raw_orcid":"https://orcid.org/0009-0008-4006-5892","affiliations":[{"raw_affiliation_string":"King\u2019s College London, London, United Kingdom","institution_ids":["https://openalex.org/I183935753"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5070018028","display_name":"A. Ghoshal","orcid":"https://orcid.org/0000-0002-9991-0017"},"institutions":[{"id":"https://openalex.org/I183935753","display_name":"King's College London","ror":"https://ror.org/0220mzb33","country_code":"GB","type":"education","lineage":["https://openalex.org/I124357947","https://openalex.org/I183935753"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Atmadeep Ghoshal","raw_affiliation_strings":["King\u2019s College London, London, United Kingdom"],"raw_orcid":"https://orcid.org/0000-0002-9991-0017","affiliations":[{"raw_affiliation_string":"King\u2019s College London, London, United Kingdom","institution_ids":["https://openalex.org/I183935753"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5095883541","display_name":"Brian Tshuma","orcid":null},"institutions":[{"id":"https://openalex.org/I183935753","display_name":"King's College London","ror":"https://ror.org/0220mzb33","country_code":"GB","type":"education","lineage":["https://openalex.org/I124357947","https://openalex.org/I183935753"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Brian Tshuma","raw_affiliation_strings":["King\u2019s College London, London, United Kingdom"],"raw_orcid":"https://orcid.org/0009-0008-0125-5642","affiliations":[{"raw_affiliation_string":"King\u2019s College London, London, United Kingdom","institution_ids":["https://openalex.org/I183935753"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":6,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.30685106,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"943","last_page":"952"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.6601999998092651,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.6601999998092651,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.03660000115633011,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11420","display_name":"Geographies of human-animal interactions","score":0.011599999852478504,"subfield":{"id":"https://openalex.org/subfields/3305","display_name":"Geography, Planning and Development"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/ethnography","display_name":"Ethnography","score":0.5903000235557556},{"id":"https://openalex.org/keywords/robot","display_name":"Robot","score":0.49459999799728394},{"id":"https://openalex.org/keywords/clothing","display_name":"Clothing","score":0.29499998688697815},{"id":"https://openalex.org/keywords/field","display_name":"Field (mathematics)","score":0.28029999136924744},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.2797999978065491}],"concepts":[{"id":"https://openalex.org/C179454799","wikidata":"https://www.wikidata.org/wiki/Q132151","display_name":"Ethnography","level":2,"score":0.5903000235557556},{"id":"https://openalex.org/C90509273","wikidata":"https://www.wikidata.org/wiki/Q11012","display_name":"Robot","level":2,"score":0.49459999799728394},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.3767000138759613},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3765000104904175},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.30730000138282776},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.30059999227523804},{"id":"https://openalex.org/C530175646","wikidata":"https://www.wikidata.org/wiki/Q11460","display_name":"Clothing","level":2,"score":0.29499998688697815},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2896000146865845},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.28029999136924744},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.2797999978065491},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2736000120639801},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.26429998874664307},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.25200000405311584}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3757279.3785603","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3757279.3785603","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 21st ACM/IEEE International Conference on Human-Robot Interaction","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G4269887845","display_name":null,"funder_award_id":"EP/S023356/1","funder_id":"https://openalex.org/F4320314731","funder_display_name":"UK Research and Innovation"}],"funders":[{"id":"https://openalex.org/F4320314731","display_name":"UK Research and Innovation","ror":"https://ror.org/001aqnf71"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":26,"referenced_works":["https://openalex.org/W1908150177","https://openalex.org/W1979290264","https://openalex.org/W2023103910","https://openalex.org/W2066449158","https://openalex.org/W2123076731","https://openalex.org/W2138130910","https://openalex.org/W2163854602","https://openalex.org/W2312762995","https://openalex.org/W2767061914","https://openalex.org/W2786141192","https://openalex.org/W2805647790","https://openalex.org/W2898124206","https://openalex.org/W2904025468","https://openalex.org/W2921943530","https://openalex.org/W2941938676","https://openalex.org/W2991493714","https://openalex.org/W3031900700","https://openalex.org/W3174945596","https://openalex.org/W3193433226","https://openalex.org/W4220669002","https://openalex.org/W4220731179","https://openalex.org/W4225001019","https://openalex.org/W4323687853","https://openalex.org/W4379135736","https://openalex.org/W4386748824","https://openalex.org/W4392633689"],"related_works":[],"abstract_inverted_index":{"Robots":[0],"are":[1,29,84,147],"increasingly":[2],"being":[3],"used":[4,85],"in":[5,57,63,86,154],"restaurants":[6],"to":[7,105,124],"assist":[8],"with":[9,161,169],"service":[10],"and":[11,26,33,40,71,77,92,97,109,111,117,142,152,163,171],"increase":[12],"efficiency.":[13],"Yet,":[14],"their":[15,93],"impact":[16,53,94],"on":[17,95],"the":[18,36,52],"daily":[19],"work":[20],"of":[21,51,54,60,68,73,128,133,140],"restaurant":[22,55,61],"workers,":[23,141],"customers'":[24],"perceptions,":[25],"robots'":[27],"limitations":[28],"poorly":[30],"understood":[31],"-":[32],"so":[34],"is":[35],"gap":[37],"between":[38],"these":[39,159],"official":[41],"marketing":[42,162],"narratives.":[43],"In":[44,99],"this":[45],"paper":[46],"we":[47,102,119],"conduct":[48],"an":[49,135],"investigation":[50],"robots":[56,83,104],"a":[58,66,125,131],"set":[59],"chains":[62],"Japan,":[64],"through":[65],"combination":[67],"in-person":[69],"ethnography":[70],"analysis":[72],"online":[74],"customer":[75],"reviews":[76],"news":[78],"articles.":[79],"We":[80,157],"show":[81],"how":[82,88],"practice,":[87],"they":[89,122],"structure":[90],"work,":[91,134],"workers":[96,151],"customers.":[98],"particular,":[100],"while":[101],"find":[103,121],"be":[106],"well":[107,113],"integrated":[108],"'invisible',":[110],"majorly":[112],"received":[114],"by":[115,150],"customers":[116,153],"management,":[118],"also":[120],"lead":[123],"customer-perceived":[126],"loss":[127],"human":[129],"contact,":[130],"restructuring":[132],"incentive":[136],"for":[137],"shortstaffing,":[138],"deskilling":[139],"several":[143],"technical":[144],"challenges":[145],"that":[146],"collectively":[148],"addressed":[149],"work-like":[155],"tasks.":[156],"compare":[158],"findings":[160],"management-led":[164],"narratives,":[165],"identifying":[166],"gaps":[167],"consistent":[168],"labor":[170],"power-centered":[172],"critical":[173],"studies.":[174]},"counts_by_year":[],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2026-03-11T00:00:00"}
