{"id":"https://openalex.org/W4415157146","doi":"https://doi.org/10.1145/3750069.3750390","title":"\u201cUsing a Computer for the First Time, So I Feel It's Hard\u201d: A Qualitative Analysis of Usability Pain Points for Blue-and White-Collar Users in an 86-Participant User Study","display_name":"\u201cUsing a Computer for the First Time, So I Feel It's Hard\u201d: A Qualitative Analysis of Usability Pain Points for Blue-and White-Collar Users in an 86-Participant User Study","publication_year":2025,"publication_date":"2025-10-06","ids":{"openalex":"https://openalex.org/W4415157146","doi":"https://doi.org/10.1145/3750069.3750390"},"language":"en","primary_location":{"id":"doi:10.1145/3750069.3750390","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3750069.3750390","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3750069.3750390","source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 16th Biannual Conference of the Italian SIGCHI Chapter","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://dl.acm.org/doi/pdf/10.1145/3750069.3750390","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5044849571","display_name":"Bernard J. Jansen","orcid":"https://orcid.org/0000-0002-6468-6609"},"institutions":[{"id":"https://openalex.org/I4210144839","display_name":"Hamad bin Khalifa University","ror":"https://ror.org/03eyq4y97","country_code":"QA","type":"education","lineage":["https://openalex.org/I4210144839"]}],"countries":["QA"],"is_corresponding":false,"raw_author_name":"Bernard J. Jansen","raw_affiliation_strings":["Qatar Computing Research Institute, Hamad Bin Khalifa University, Doha, Qatar"],"raw_orcid":"https://orcid.org/0000-0002-6468-6609","affiliations":[{"raw_affiliation_string":"Qatar Computing Research Institute, Hamad Bin Khalifa University, Doha, Qatar","institution_ids":["https://openalex.org/I4210144839"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5093346131","display_name":"Jinan Y. Azem","orcid":"https://orcid.org/0009-0003-0490-6707"},"institutions":[{"id":"https://openalex.org/I4210144839","display_name":"Hamad bin Khalifa University","ror":"https://ror.org/03eyq4y97","country_code":"QA","type":"education","lineage":["https://openalex.org/I4210144839"]}],"countries":["QA"],"is_corresponding":false,"raw_author_name":"Jinan Azem","raw_affiliation_strings":["Qatar Computing Research Institute, Hamad Bin Khalifa University, Doha, Qatar"],"raw_orcid":"https://orcid.org/0009-0003-0490-6707","affiliations":[{"raw_affiliation_string":"Qatar Computing Research Institute, Hamad Bin Khalifa University, Doha, Qatar","institution_ids":["https://openalex.org/I4210144839"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5083126896","display_name":"Joni Salminen","orcid":"https://orcid.org/0000-0003-3230-0561"},"institutions":[{"id":"https://openalex.org/I79765343","display_name":"University of Vaasa","ror":"https://ror.org/03769b225","country_code":"FI","type":"education","lineage":["https://openalex.org/I79765343"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Joni Salminen","raw_affiliation_strings":["University of Vaasa, School of Marketing and Communication, Vaasa, Finland"],"raw_orcid":"https://orcid.org/0000-0003-3230-0561","affiliations":[{"raw_affiliation_string":"University of Vaasa, School of Marketing and Communication, Vaasa, Finland","institution_ids":["https://openalex.org/I79765343"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.2546,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":{"value":0.81398073,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":94,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"10"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10803","display_name":"Innovative Human-Technology Interaction","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10803","display_name":"Innovative Human-Technology Interaction","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.9868000149726868,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11977","display_name":"Technology Use by Older Adults","score":0.9664999842643738,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.9460999965667725},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.4885999858379364},{"id":"https://openalex.org/keywords/pluralistic-walkthrough","display_name":"Pluralistic walkthrough","score":0.4661000072956085},{"id":"https://openalex.org/keywords/digital-library","display_name":"Digital library","score":0.438400000333786},{"id":"https://openalex.org/keywords/qualitative-analysis","display_name":"Qualitative analysis","score":0.429500013589859},{"id":"https://openalex.org/keywords/web-usability","display_name":"Web usability","score":0.421999990940094},{"id":"https://openalex.org/keywords/usability-engineering","display_name":"Usability engineering","score":0.39969998598098755},{"id":"https://openalex.org/keywords/cognitive-walkthrough","display_name":"Cognitive walkthrough","score":0.36160001158714294}],"concepts":[{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.9460999965667725},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.4885999858379364},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.47749999165534973},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.46860000491142273},{"id":"https://openalex.org/C188688815","wikidata":"https://www.wikidata.org/wiki/Q7205541","display_name":"Pluralistic walkthrough","level":3,"score":0.4661000072956085},{"id":"https://openalex.org/C513874922","wikidata":"https://www.wikidata.org/wiki/Q212805","display_name":"Digital library","level":3,"score":0.438400000333786},{"id":"https://openalex.org/C3018587665","wikidata":"https://www.wikidata.org/wiki/Q7268696","display_name":"Qualitative analysis","level":3,"score":0.429500013589859},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.42750000953674316},{"id":"https://openalex.org/C4237393","wikidata":"https://www.wikidata.org/wiki/Q1636686","display_name":"Web usability","level":3,"score":0.421999990940094},{"id":"https://openalex.org/C100302975","wikidata":"https://www.wikidata.org/wiki/Q1642623","display_name":"Usability engineering","level":3,"score":0.39969998598098755},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.3790999948978424},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3725999891757965},{"id":"https://openalex.org/C87105883","wikidata":"https://www.wikidata.org/wiki/Q1107002","display_name":"Cognitive walkthrough","level":4,"score":0.36160001158714294},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.34459999203681946},{"id":"https://openalex.org/C3255780","wikidata":"https://www.wikidata.org/wiki/Q1616517","display_name":"Heuristic evaluation","level":3,"score":0.33480000495910645},{"id":"https://openalex.org/C139225968","wikidata":"https://www.wikidata.org/wiki/Q17146354","display_name":"System usability scale","level":4,"score":0.3336000144481659},{"id":"https://openalex.org/C201025465","wikidata":"https://www.wikidata.org/wiki/Q11248500","display_name":"User experience design","level":2,"score":0.2985000014305115},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.2971999943256378},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.28949999809265137},{"id":"https://openalex.org/C28719098","wikidata":"https://www.wikidata.org/wiki/Q44946","display_name":"Point (geometry)","level":2,"score":0.2777000069618225},{"id":"https://openalex.org/C3017738328","wikidata":"https://www.wikidata.org/wiki/Q613366","display_name":"User group","level":2,"score":0.2768000066280365},{"id":"https://openalex.org/C11324603","wikidata":"https://www.wikidata.org/wiki/Q2502322","display_name":"Usability lab","level":4,"score":0.27619999647140503},{"id":"https://openalex.org/C56995899","wikidata":"https://www.wikidata.org/wiki/Q1126687","display_name":"Focus group","level":2,"score":0.26019999384880066},{"id":"https://openalex.org/C87156501","wikidata":"https://www.wikidata.org/wiki/Q7268708","display_name":"Qualitative property","level":2,"score":0.2549999952316284}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3750069.3750390","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3750069.3750390","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3750069.3750390","source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 16th Biannual Conference of the Italian SIGCHI Chapter","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.1145/3750069.3750390","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3750069.3750390","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3750069.3750390","source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 16th Biannual Conference of the Italian SIGCHI Chapter","raw_type":"proceedings-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4415157146.pdf","grobid_xml":"https://content.openalex.org/works/W4415157146.grobid-xml"},"referenced_works_count":63,"referenced_works":["https://openalex.org/W35246256","https://openalex.org/W153275262","https://openalex.org/W1488155029","https://openalex.org/W1587603924","https://openalex.org/W1979290264","https://openalex.org/W2005838162","https://openalex.org/W2022805907","https://openalex.org/W2023653956","https://openalex.org/W2028675035","https://openalex.org/W2034338878","https://openalex.org/W2049085283","https://openalex.org/W2049221684","https://openalex.org/W2049627964","https://openalex.org/W2055377242","https://openalex.org/W2065502371","https://openalex.org/W2066344411","https://openalex.org/W2073853190","https://openalex.org/W2075280227","https://openalex.org/W2089951204","https://openalex.org/W2091113735","https://openalex.org/W2110668218","https://openalex.org/W2113087024","https://openalex.org/W2150159240","https://openalex.org/W2166050198","https://openalex.org/W2414181553","https://openalex.org/W2419068286","https://openalex.org/W2792672570","https://openalex.org/W2805295930","https://openalex.org/W2954332150","https://openalex.org/W2972769416","https://openalex.org/W3015410015","https://openalex.org/W3022535278","https://openalex.org/W3032525876","https://openalex.org/W3133406688","https://openalex.org/W3153888608","https://openalex.org/W3160980669","https://openalex.org/W3175919895","https://openalex.org/W3199653705","https://openalex.org/W4200332737","https://openalex.org/W4211033381","https://openalex.org/W4232488826","https://openalex.org/W4235641765","https://openalex.org/W4244701261","https://openalex.org/W4251777303","https://openalex.org/W4281698477","https://openalex.org/W4296011612","https://openalex.org/W4306250623","https://openalex.org/W4307164453","https://openalex.org/W4385073612","https://openalex.org/W4386730167","https://openalex.org/W4392576373","https://openalex.org/W4394018415","https://openalex.org/W4399814067","https://openalex.org/W4399998070","https://openalex.org/W4401486891","https://openalex.org/W4402269065","https://openalex.org/W4402947183","https://openalex.org/W4404122562","https://openalex.org/W4406217489","https://openalex.org/W4406915783","https://openalex.org/W4407266373","https://openalex.org/W4408403672","https://openalex.org/W4412035766"],"related_works":[],"abstract_inverted_index":{"Digital":[0],"library":[1,49,162],"services":[2,173],"often":[3],"have":[4,12],"diverse":[5,178],"user":[6,180],"bases,":[7],"yet":[8],"most":[9,131],"usability":[10,97,121,147],"studies":[11],"focused":[13,134],"on":[14,135],"white-collar":[15,35,60,87,117],"users":[16],"with":[17,177],"better":[18],"access":[19,156],"to":[20,40,83,101,111,125,144,170],"technology":[21],"and":[22,33,105,130,157,167,174],"training.":[23],"This":[24],"research":[25,176],"thematically":[26],"analyzes":[27],"the":[28,53,59,72,78,86,103,136,158],"transcripts":[29],"of":[30,77,160],"56":[31],"blue-collar":[32,54,73,93],"30":[34],"participants":[36,55,61,94,118],"(N":[37],"=":[38],"86)":[39],"identify":[41],"problems":[42],"(i.e.,":[43],"pain":[44,108,132],"points)":[45],"using":[46],"two":[47],"digital":[48,151,161],"systems":[50],"for":[51,175],"which":[52],"were":[56,62,99,123,140],"generally":[57],"unsuccessful;":[58],"all":[63],"successful.":[64],"Moderators":[65],"played":[66],"a":[67],"much":[68],"larger":[69],"role":[70],"in":[71,85,154],"sessions,":[74],"speaking":[75],"84.35%":[76],"total":[79],"words":[80],"spoken,":[81],"compared":[82],"58.52%":[84],"sessions.":[88],"Our":[89],"findings":[90],"indicate":[91],"that":[92],"encountered":[95],"several":[96],"issues,":[98,122],"hesitant":[100],"explore":[102],"system,":[104],"primarily":[106],"expressed":[107],"points":[109,133],"related":[110],"their":[112,146],"own":[113],"experiences.":[114],"In":[115],"turn,":[116],"had":[119],"fewer":[120],"willing":[124],"experiment":[126],"by":[127],"\u2018just":[128],"clicking\u2019,":[129],"system.":[137],"Blue-collar":[138],"workers":[139],"also":[141],"less":[142],"able":[143],"articulate":[145],"issues.":[148],"Findings":[149],"highlight":[150],"divide":[152],"concerns":[153],"information":[155],"use":[159],"services;":[163],"we":[164],"offer":[165],"theoretical":[166],"practical":[168],"recommendations":[169],"improve":[171],"these":[172],"occupational":[179],"groups.":[181]},"counts_by_year":[{"year":2026,"cited_by_count":1}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-14T00:00:00"}