{"id":"https://openalex.org/W7128480111","doi":"https://doi.org/10.1145/3742413.3789132","title":"Mapping the Design Space of User Experience for Computer Use Agents","display_name":"Mapping the Design Space of User Experience for Computer Use Agents","publication_year":2026,"publication_date":"2026-03-03","ids":{"openalex":"https://openalex.org/W7128480111","doi":"https://doi.org/10.1145/3742413.3789132"},"language":null,"primary_location":{"id":"doi:10.1145/3742413.3789132","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3742413.3789132","pdf_url":null,"source":null,"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 31st International Conference on Intelligent User Interfaces","raw_type":"proceedings-article"},"type":"article","indexed_in":["arxiv","crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://doi.org/10.1145/3742413.3789132","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5026465413","display_name":"Ruijia Cheng","orcid":"https://orcid.org/0000-0002-2377-9550"},"institutions":[{"id":"https://openalex.org/I4210153776","display_name":"Apple (United States)","ror":"https://ror.org/059hsda18","country_code":"US","type":"company","lineage":["https://openalex.org/I4210153776"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Ruijia Cheng","raw_affiliation_strings":["Apple, Seattle, Washington, USA"],"raw_orcid":"https://orcid.org/0000-0002-2377-9550","affiliations":[{"raw_affiliation_string":"Apple, Seattle, Washington, USA","institution_ids":["https://openalex.org/I4210153776"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5125502456","display_name":"Jenny T. Liang","orcid":null},"institutions":[{"id":"https://openalex.org/I74973139","display_name":"Carnegie Mellon University","ror":"https://ror.org/05x2bcf33","country_code":"US","type":"education","lineage":["https://openalex.org/I74973139"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jenny T Liang","raw_affiliation_strings":["School of Computer Science, Carnegie Mellon University, Pittsburgh, Pennsylvania, USA"],"raw_orcid":"https://orcid.org/0000-0001-6722-9959","affiliations":[{"raw_affiliation_string":"School of Computer Science, Carnegie Mellon University, Pittsburgh, Pennsylvania, USA","institution_ids":["https://openalex.org/I74973139"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5125548278","display_name":"Eldon Schoop","orcid":null},"institutions":[{"id":"https://openalex.org/I4210153776","display_name":"Apple (United States)","ror":"https://ror.org/059hsda18","country_code":"US","type":"company","lineage":["https://openalex.org/I4210153776"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Eldon Schoop","raw_affiliation_strings":["Apple, Seattle, Washington, USA"],"raw_orcid":"https://orcid.org/0000-0001-8951-2878","affiliations":[{"raw_affiliation_string":"Apple, Seattle, Washington, USA","institution_ids":["https://openalex.org/I4210153776"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5125486520","display_name":"Jeffrey Nichols","orcid":null},"institutions":[{"id":"https://openalex.org/I4210153776","display_name":"Apple (United States)","ror":"https://ror.org/059hsda18","country_code":"US","type":"company","lineage":["https://openalex.org/I4210153776"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jeffrey Nichols","raw_affiliation_strings":["Apple, Seattle, Washington, USA"],"raw_orcid":"https://orcid.org/0000-0002-6880-8546","affiliations":[{"raw_affiliation_string":"Apple, Seattle, Washington, USA","institution_ids":["https://openalex.org/I4210153776"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5026465413"],"corresponding_institution_ids":["https://openalex.org/I4210153776"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.27563838,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"646","last_page":"662"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.288100004196167,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.288100004196167,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.12290000170469284,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.05770000070333481,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/user-experience-design","display_name":"User experience design","score":0.6704999804496765},{"id":"https://openalex.org/keywords/taxonomy","display_name":"Taxonomy (biology)","score":0.6327999830245972},{"id":"https://openalex.org/keywords/user-interface","display_name":"User interface","score":0.4733999967575073},{"id":"https://openalex.org/keywords/space","display_name":"Space (punctuation)","score":0.4456000030040741},{"id":"https://openalex.org/keywords/divergence","display_name":"Divergence (linguistics)","score":0.42250001430511475},{"id":"https://openalex.org/keywords/user-needs","display_name":"User needs","score":0.414000004529953},{"id":"https://openalex.org/keywords/user-interface-design","display_name":"User interface design","score":0.39089998602867126},{"id":"https://openalex.org/keywords/user-requirements-document","display_name":"User requirements document","score":0.38830000162124634}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7275000214576721},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.7042999863624573},{"id":"https://openalex.org/C201025465","wikidata":"https://www.wikidata.org/wiki/Q11248500","display_name":"User experience design","level":2,"score":0.6704999804496765},{"id":"https://openalex.org/C58642233","wikidata":"https://www.wikidata.org/wiki/Q8269924","display_name":"Taxonomy (biology)","level":2,"score":0.6327999830245972},{"id":"https://openalex.org/C89505385","wikidata":"https://www.wikidata.org/wiki/Q47146","display_name":"User interface","level":2,"score":0.4733999967575073},{"id":"https://openalex.org/C2778572836","wikidata":"https://www.wikidata.org/wiki/Q380933","display_name":"Space (punctuation)","level":2,"score":0.4456000030040741},{"id":"https://openalex.org/C207390915","wikidata":"https://www.wikidata.org/wiki/Q1230525","display_name":"Divergence (linguistics)","level":2,"score":0.42250001430511475},{"id":"https://openalex.org/C3017568202","wikidata":"https://www.wikidata.org/wiki/Q2899888","display_name":"User needs","level":2,"score":0.414000004529953},{"id":"https://openalex.org/C149229913","wikidata":"https://www.wikidata.org/wiki/Q135707","display_name":"User interface design","level":3,"score":0.39089998602867126},{"id":"https://openalex.org/C143267671","wikidata":"https://www.wikidata.org/wiki/Q7901856","display_name":"User requirements document","level":2,"score":0.38830000162124634},{"id":"https://openalex.org/C67712803","wikidata":"https://www.wikidata.org/wiki/Q7901853","display_name":"User modeling","level":3,"score":0.357699990272522},{"id":"https://openalex.org/C17302071","wikidata":"https://www.wikidata.org/wiki/Q7901851","display_name":"User journey","level":5,"score":0.34139999747276306},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.2994000017642975},{"id":"https://openalex.org/C161772715","wikidata":"https://www.wikidata.org/wiki/Q1136996","display_name":"User-centered design","level":2,"score":0.29600000381469727},{"id":"https://openalex.org/C198439703","wikidata":"https://www.wikidata.org/wiki/Q1461602","display_name":"Computer-supported cooperative work","level":3,"score":0.2930999994277954},{"id":"https://openalex.org/C11189718","wikidata":"https://www.wikidata.org/wiki/Q218152","display_name":"User story","level":4,"score":0.2874999940395355},{"id":"https://openalex.org/C3017393390","wikidata":"https://www.wikidata.org/wiki/Q278368","display_name":"Computer users","level":2,"score":0.28299999237060547},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.2824000120162964},{"id":"https://openalex.org/C3017738328","wikidata":"https://www.wikidata.org/wiki/Q613366","display_name":"User group","level":2,"score":0.27639999985694885},{"id":"https://openalex.org/C2777466363","wikidata":"https://www.wikidata.org/wiki/Q17008971","display_name":"Design tool","level":2,"score":0.26170000433921814},{"id":"https://openalex.org/C49777639","wikidata":"https://www.wikidata.org/wiki/Q5264354","display_name":"Design language","level":2,"score":0.2590999901294708}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1145/3742413.3789132","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3742413.3789132","pdf_url":null,"source":null,"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 31st International Conference on Intelligent User Interfaces","raw_type":"proceedings-article"},{"id":"pmh:oai:arXiv.org:2602.07283","is_oa":true,"landing_page_url":"http://arxiv.org/abs/2602.07283","pdf_url":"https://arxiv.org/pdf/2602.07283","source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"text"},{"id":"pmh:doi:10.48550/arxiv.2602.07283","is_oa":true,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4406922384","display_name":"Open MIND","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Article"}],"best_oa_location":{"id":"doi:10.1145/3742413.3789132","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3742413.3789132","pdf_url":null,"source":null,"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 31st International Conference on Intelligent User Interfaces","raw_type":"proceedings-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":[],"abstract_inverted_index":{"Large":[0],"language":[1],"model":[2],"(LLM)-based":[3],"computer":[4,51,120,184],"use":[5,52,121,185],"agents":[6,28],"execute":[7],"user":[8,36,86,89,125,162,181],"commands":[9],"by":[10,152],"interacting":[11],"with":[12,26,73,95,110],"available":[13],"UI":[14],"elements,":[15],"but":[16],"little":[17],"is":[18],"known":[19],"about":[20],"how":[21],"users":[22],"want":[23],"to":[24,44,61,137,176,189],"interact":[25],"these":[27],"or":[29],"what":[30],"design":[31,48,100,150,157,187],"factors":[32],"matter":[33],"for":[34,50,174],"their":[35,191],"experience":[37,182],"(UX).":[38],"We":[39,133],"conducted":[40],"a":[41,63,107,114,118,172],"two-phase":[42],"study":[43,109],"map":[45,173],"the":[46,135,139,149,154],"UX":[47,66,75],"space":[49,151],"agents.":[53],"In":[54,102],"Phase":[55,103,142],"1,":[56],"we":[57,105],"reviewed":[58],"existing":[59],"systems":[60],"develop":[62],"taxonomy":[64,81,140,167],"of":[65,148,180],"considerations,":[67],"then":[68],"refined":[69],"it":[70],"through":[71],"interviews":[72],"eight":[74],"and":[76,91,98,123,130,144,159,164,168,188,197],"AI":[77],"practitioners.":[78],"The":[79],"resulting":[80],"included":[82],"categories":[83],"such":[84],"as":[85,117],"prompts,":[87],"explainability,":[88],"control,":[90],"users\u2019":[92,194],"mental":[93],"models,":[94],"corresponding":[96],"subcategories":[97],"example":[99],"features.":[101],"2,":[104],"ran":[106],"Wizard-of-Oz":[108],"20":[111],"participants,":[112],"where":[113],"researcher":[115],"acted":[116],"web-based":[119],"agent":[122,186],"probed":[124],"reactions":[126],"during":[127],"normal,":[128],"error-prone":[129],"risky":[131],"execution.":[132],"used":[134],"findings":[136],"validate":[138],"from":[141],"1":[143],"deepen":[145],"our":[146],"understand":[147],"identifying":[153],"connections":[155],"between":[156],"areas":[158],"divergence":[160],"in":[161,183],"needs":[163,196],"scenarios.":[165,198],"Our":[166],"empirical":[169],"insights":[170],"provide":[171],"developers":[175],"consider":[177],"different":[178],"aspects":[179],"situate":[190],"designs":[192],"within":[193],"diverse":[195]},"counts_by_year":[],"updated_date":"2026-03-05T07:30:30.508283","created_date":"2026-02-11T00:00:00"}