{"id":"https://openalex.org/W4412673550","doi":"https://doi.org/10.1145/3731120.3744580","title":"Retrieving Under Uncertainty: Towards a Chatbot Uncertainty Taxonomy (CUT) for Information Retrieval","display_name":"Retrieving Under Uncertainty: Towards a Chatbot Uncertainty Taxonomy (CUT) for Information Retrieval","publication_year":2025,"publication_date":"2025-07-18","ids":{"openalex":"https://openalex.org/W4412673550","doi":"https://doi.org/10.1145/3731120.3744580"},"language":"en","primary_location":{"id":"doi:10.1145/3731120.3744580","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3731120.3744580","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2025 International ACM SIGIR Conference on Innovative Concepts and Theories in Information Retrieval (ICTIR)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://hdl.handle.net/20.500.11850/784169","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5004805474","display_name":"Alina Asisof","orcid":"https://orcid.org/0000-0001-8431-6800"},"institutions":[{"id":"https://openalex.org/I35440088","display_name":"ETH Zurich","ror":"https://ror.org/05a28rw58","country_code":"CH","type":"education","lineage":["https://openalex.org/I2799323385","https://openalex.org/I35440088"]}],"countries":["CH"],"is_corresponding":true,"raw_author_name":"Alina Asisof","raw_affiliation_strings":["ETH Zurich, Zurich, Switzerland"],"affiliations":[{"raw_affiliation_string":"ETH Zurich, Zurich, Switzerland","institution_ids":["https://openalex.org/I35440088"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5004805474"],"corresponding_institution_ids":["https://openalex.org/I35440088"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.09986378,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"155","last_page":"166"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9986000061035156,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9986000061035156,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11704","display_name":"Mobile Crowdsensing and Crowdsourcing","score":0.988099992275238,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10270","display_name":"Blockchain Technology Applications and Security","score":0.9872999787330627,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7356703877449036},{"id":"https://openalex.org/keywords/information-retrieval","display_name":"Information retrieval","score":0.6867720484733582},{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.6790677309036255},{"id":"https://openalex.org/keywords/taxonomy","display_name":"Taxonomy (biology)","score":0.6001634001731873},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.3986377716064453},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.3351878523826599}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7356703877449036},{"id":"https://openalex.org/C23123220","wikidata":"https://www.wikidata.org/wiki/Q816826","display_name":"Information retrieval","level":1,"score":0.6867720484733582},{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.6790677309036255},{"id":"https://openalex.org/C58642233","wikidata":"https://www.wikidata.org/wiki/Q8269924","display_name":"Taxonomy (biology)","level":2,"score":0.6001634001731873},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.3986377716064453},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.3351878523826599},{"id":"https://openalex.org/C59822182","wikidata":"https://www.wikidata.org/wiki/Q441","display_name":"Botany","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/3731120.3744580","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3731120.3744580","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2025 International ACM SIGIR Conference on Innovative Concepts and Theories in Information Retrieval (ICTIR)","raw_type":"proceedings-article"},{"id":"pmh:doi:10.3929/ethz-c-000784169","is_oa":true,"landing_page_url":"http://hdl.handle.net/20.500.11850/784169","pdf_url":null,"source":{"id":"https://openalex.org/S4406922384","display_name":"Open MIND","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Conference Paper"}],"best_oa_location":{"id":"pmh:doi:10.3929/ethz-c-000784169","is_oa":true,"landing_page_url":"http://hdl.handle.net/20.500.11850/784169","pdf_url":null,"source":{"id":"https://openalex.org/S4406922384","display_name":"Open MIND","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Conference Paper"},"sustainable_development_goals":[{"score":0.4000000059604645,"id":"https://metadata.un.org/sdg/13","display_name":"Climate action"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":129,"referenced_works":["https://openalex.org/W1141762044","https://openalex.org/W1791587663","https://openalex.org/W1841352775","https://openalex.org/W1980109981","https://openalex.org/W1982364491","https://openalex.org/W1986969429","https://openalex.org/W1991015565","https://openalex.org/W2002787959","https://openalex.org/W2017131938","https://openalex.org/W2023977558","https://openalex.org/W2027768622","https://openalex.org/W2053387420","https://openalex.org/W2063887519","https://openalex.org/W2078219616","https://openalex.org/W2080453063","https://openalex.org/W2084362195","https://openalex.org/W2092419373","https://openalex.org/W2096178490","https://openalex.org/W2100379340","https://openalex.org/W2104973139","https://openalex.org/W2106722268","https://openalex.org/W2111959010","https://openalex.org/W2125105112","https://openalex.org/W2126132962","https://openalex.org/W2128134491","https://openalex.org/W2133283310","https://openalex.org/W2134584038","https://openalex.org/W2143673966","https://openalex.org/W2153803020","https://openalex.org/W2156168774","https://openalex.org/W2160123621","https://openalex.org/W2162739331","https://openalex.org/W2237502368","https://openalex.org/W2551095554","https://openalex.org/W2575831860","https://openalex.org/W2590822507","https://openalex.org/W2591974035","https://openalex.org/W2609588687","https://openalex.org/W2611500367","https://openalex.org/W2618517468","https://openalex.org/W2620350838","https://openalex.org/W2736131028","https://openalex.org/W2754613478","https://openalex.org/W2766505384","https://openalex.org/W2798067689","https://openalex.org/W2810841523","https://openalex.org/W2888290426","https://openalex.org/W2891628559","https://openalex.org/W2908693035","https://openalex.org/W2922078398","https://openalex.org/W2943845219","https://openalex.org/W2953522645","https://openalex.org/W2964543620","https://openalex.org/W2990372444","https://openalex.org/W2995929628","https://openalex.org/W2997468044","https://openalex.org/W2998829516","https://openalex.org/W3007702218","https://openalex.org/W3010164621","https://openalex.org/W3015533107","https://openalex.org/W3015883092","https://openalex.org/W3018910327","https://openalex.org/W3042563542","https://openalex.org/W3092337196","https://openalex.org/W3093033010","https://openalex.org/W3094276725","https://openalex.org/W3097693500","https://openalex.org/W3101544598","https://openalex.org/W3110817755","https://openalex.org/W3111208172","https://openalex.org/W3116106880","https://openalex.org/W3125770638","https://openalex.org/W3125913709","https://openalex.org/W3134203054","https://openalex.org/W3163128657","https://openalex.org/W3168740456","https://openalex.org/W3186077827","https://openalex.org/W3195014936","https://openalex.org/W3204696278","https://openalex.org/W3207262878","https://openalex.org/W3210424426","https://openalex.org/W4210395034","https://openalex.org/W4210558058","https://openalex.org/W4210909585","https://openalex.org/W4210918031","https://openalex.org/W4212990300","https://openalex.org/W4214946797","https://openalex.org/W4220889970","https://openalex.org/W4224238909","https://openalex.org/W4224293837","https://openalex.org/W4225011935","https://openalex.org/W4225091475","https://openalex.org/W4249312768","https://openalex.org/W4280654428","https://openalex.org/W4281622112","https://openalex.org/W4282813576","https://openalex.org/W4283162852","https://openalex.org/W4283331754","https://openalex.org/W4283820902","https://openalex.org/W4284664032","https://openalex.org/W4289597199","https://openalex.org/W4296978576","https://openalex.org/W4298446686","https://openalex.org/W4308338064","https://openalex.org/W4310646612","https://openalex.org/W4312106596","https://openalex.org/W4313547852","https://openalex.org/W4327498003","https://openalex.org/W4360612215","https://openalex.org/W4360991197","https://openalex.org/W4360991255","https://openalex.org/W4360991382","https://openalex.org/W4377084726","https://openalex.org/W4382249028","https://openalex.org/W4384828318","https://openalex.org/W4384887310","https://openalex.org/W4384891006","https://openalex.org/W4393160176","https://openalex.org/W4396787111","https://openalex.org/W4399771211","https://openalex.org/W4400524744","https://openalex.org/W4401042444","https://openalex.org/W4402671787","https://openalex.org/W4404781926","https://openalex.org/W4404782957","https://openalex.org/W4407269394","https://openalex.org/W4407418667","https://openalex.org/W4407592433","https://openalex.org/W4409423957"],"related_works":["https://openalex.org/W4383501580","https://openalex.org/W4214931137","https://openalex.org/W4313813117","https://openalex.org/W4382052417","https://openalex.org/W3192088754","https://openalex.org/W4387007686","https://openalex.org/W3084631705","https://openalex.org/W3176146353","https://openalex.org/W4293646425","https://openalex.org/W3150216605"],"abstract_inverted_index":{"Using":[0],"chatbots":[1,111],"for":[2,120,169],"information":[3],"retrieval":[4],"is":[5,49,133],"characterized":[6],"by":[7,152],"uncertainty.":[8],"While":[9],"traditional":[10],"approaches":[11],"focus":[12,155],"on":[13],"system-related":[14],"uncertainty,":[15,118],"this":[16],"paper":[17],"emphasizes":[18],"the":[19,62,65,149,154],"importance":[20,63],"of":[21,39,64],"user-centric":[22],"perceived":[23],"uncertainties.":[24],"The":[25,47,78,145],"introduced":[26],"Chatbot":[27],"Uncertainty":[28],"Taxonomy":[29],"(CUT)":[30],"outlines":[31],"that":[32,81],"users":[33],"experience":[34,139],"diverse,":[35],"context-dependent":[36],"uncertainties,":[37],"consisting":[38],"functional,":[40],"ethical,":[41,125],"privacy-related,":[42],"relational,":[43],"and":[44,52,96,116,126,130,137,162,171],"operational":[45,89,117,131],"dimensions.":[46],"taxonomy":[48,146],"empirically":[50],"explored":[51],"illustrated":[53],"using":[54],"a":[55,75,165],"survey":[56],"with":[57,74,108,114],"50":[58],"participants":[59],"who":[60],"indicate":[61,80],"uncertainties":[66,83,90,98,128],"across":[67],"four":[68],"scenarios":[69],"(hedonic":[70],"vs.":[71],"utilitarian":[72,92],"scenario":[73],"new/known":[76],"chatbot).":[77],"results":[79],"functional":[82,115],"prevail":[84],"in":[85,102],"all":[86],"scenarios,":[87],"but":[88],"dominate":[91],"settings,":[93],"while":[94],"ethical":[95],"relational":[97,127],"are":[99,112],"more":[100],"important":[101],"hedonic":[103],"ones.":[104],"Additionally,":[105],"first-time":[106],"interactions":[107],"yet":[109],"unknown":[110],"ridden":[113],"whereas":[119],"known":[121],"chatbot":[122,174],"interactions,":[123],"privacy,":[124],"dominate,":[129],"uncertainty":[132,143,158],"reduced.":[134],"Concludingly,":[135],"context":[136],"prior":[138],"significantly":[140],"shape":[141],"user":[142,160],"priorities.":[144],"contributes":[147],"to":[148,159],"broader":[150],"discussion":[151],"shifting":[153],"from":[156],"model":[157],"perception":[161],"relevance,":[163],"proposing":[164],"nuanced,":[166],"user-focused":[167],"framework":[168],"understanding":[170],"designing":[172],"uncertainty-aware":[173],"systems.":[175]},"counts_by_year":[],"updated_date":"2025-12-21T01:58:51.020947","created_date":"2025-10-10T00:00:00"}
