{"id":"https://openalex.org/W4409868638","doi":"https://doi.org/10.1145/3718751.3718772","title":"Research on the Evaluation of Fresh Product E-commerce Logistics Service Quality from the Perspective of Big Data","display_name":"Research on the Evaluation of Fresh Product E-commerce Logistics Service Quality from the Perspective of Big Data","publication_year":2024,"publication_date":"2024-11-15","ids":{"openalex":"https://openalex.org/W4409868638","doi":"https://doi.org/10.1145/3718751.3718772"},"language":"en","primary_location":{"id":"doi:10.1145/3718751.3718772","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3718751.3718772","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2024 4th International Conference on Big Data, Artificial Intelligence and Risk Management","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Zhengxing Yang","orcid":"https://orcid.org/0009-0007-7507-154X"},"institutions":[{"id":"https://openalex.org/I145581781","display_name":"Chongqing Technology and Business University","ror":"https://ror.org/05hqf1284","country_code":"CN","type":"education","lineage":["https://openalex.org/I145581781"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Zhengxing Yang","raw_affiliation_strings":["School of Management Science and Engineering, Chongqing Technology and Business University, Chongqing, China"],"raw_orcid":"https://orcid.org/0009-0007-7507-154X","affiliations":[{"raw_affiliation_string":"School of Management Science and Engineering, Chongqing Technology and Business University, Chongqing, China","institution_ids":["https://openalex.org/I145581781"]}]},{"author_position":"last","author":{"id":null,"display_name":"Zhongyi Huang","orcid":"https://orcid.org/0009-0002-4418-7068"},"institutions":[{"id":"https://openalex.org/I145581781","display_name":"Chongqing Technology and Business University","ror":"https://ror.org/05hqf1284","country_code":"CN","type":"education","lineage":["https://openalex.org/I145581781"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Zhongyi Huang","raw_affiliation_strings":["School of Management Science and Engineering, Chongqing Technology and Business University, Chongqing, China"],"raw_orcid":"https://orcid.org/0009-0002-4418-7068","affiliations":[{"raw_affiliation_string":"School of Management Science and Engineering, Chongqing Technology and Business University, Chongqing, China","institution_ids":["https://openalex.org/I145581781"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I145581781"],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"123","last_page":"128"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14139","display_name":"E-commerce and Technology Innovations","score":0.9718000292778015,"subfield":{"id":"https://openalex.org/subfields/1403","display_name":"Business and International Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14139","display_name":"E-commerce and Technology Innovations","score":0.9718000292778015,"subfield":{"id":"https://openalex.org/subfields/1403","display_name":"Business and International Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9552000164985657,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.7064859867095947},{"id":"https://openalex.org/keywords/big-data","display_name":"Big data","score":0.5902737379074097},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.586140513420105},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5399148464202881},{"id":"https://openalex.org/keywords/e-commerce","display_name":"E-commerce","score":0.5117630958557129},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4762047529220581},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.46917015314102173},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.4538083076477051},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.41146695613861084},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.29510730504989624},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.23454377055168152},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.15100175142288208},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.06583967804908752},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.05784603953361511}],"concepts":[{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.7064859867095947},{"id":"https://openalex.org/C75684735","wikidata":"https://www.wikidata.org/wiki/Q858810","display_name":"Big data","level":2,"score":0.5902737379074097},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.586140513420105},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5399148464202881},{"id":"https://openalex.org/C78597825","wikidata":"https://www.wikidata.org/wiki/Q484847","display_name":"E-commerce","level":2,"score":0.5117630958557129},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4762047529220581},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.46917015314102173},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4538083076477051},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.41146695613861084},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.29510730504989624},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.23454377055168152},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.15100175142288208},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.06583967804908752},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.05784603953361511},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3718751.3718772","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3718751.3718772","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2024 4th International Conference on Big Data, Artificial Intelligence and Risk Management","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.4699999988079071,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":4,"referenced_works":["https://openalex.org/W1689771227","https://openalex.org/W2058967289","https://openalex.org/W4244465584","https://openalex.org/W4247086934"],"related_works":["https://openalex.org/W2899084033","https://openalex.org/W4390608645","https://openalex.org/W4405901645","https://openalex.org/W4394895745","https://openalex.org/W4247566972","https://openalex.org/W2960264696","https://openalex.org/W3090563135","https://openalex.org/W2497432351","https://openalex.org/W4206777497","https://openalex.org/W2910064364"],"abstract_inverted_index":{"In":[0,46],"the":[1,4,27,40,64,72,76,92,113,123,128],"context":[2],"of":[3,17,42,75,125,130,157],"big":[5],"data":[6],"era,":[7],"e-commerce":[8,54,79,194],"enterprises":[9,195],"must":[10],"delve":[11],"into":[12,70],"consumer":[13,88],"demands.":[14],"Evaluation":[15],"results":[16,147],"logistics":[18,28,55,133,199],"service":[19,29],"quality":[20,30,129],"derived":[21],"from":[22,63,91],"online":[23,89,175],"comments":[24,90,111],"can":[25,188],"enhance":[26,202],"in":[31,155,166],"a":[32,82],"targeted":[33,110],"manner,":[34],"which":[35],"is":[36,119,135],"crucial":[37],"for":[38,52,191],"improving":[39],"competitiveness":[41],"fresh":[43,53,77,192],"product":[44,78,193,198],"e-commerce.":[45],"this":[47,85],"research,":[48],"an":[49],"evaluative":[50],"framework":[51],"services":[56,134,181,200],"has":[57],"been":[58],"developed":[59],"by":[60],"synthesizing":[61],"insights":[62],"SERVQUAL":[65],"and":[66,104,127,143,161,163,178,201],"LSQ":[67],"models,":[68],"taking":[69],"account":[71],"unique":[73],"aspects":[74],"sector.":[80],"Utilizing":[81],"Python-based":[83],"crawler,":[84],"research":[86,186],"gathers":[87],"JD":[93,150],"Fresh":[94,151],"platform,":[95],"aligns":[96],"identified":[97],"logistics-related":[98],"keywords":[99],"to":[100,121,196],"specific":[101],"evaluation":[102,146],"metrics,":[103],"performs":[105],"sentiment":[106],"analysis":[107],"on":[108,138],"these":[109],"with":[112],"SnowNLP":[114],"toolkit.":[115],"The":[116,145,185],"TF-IDF":[117],"method":[118],"utilized":[120],"determine":[122],"weight":[124],"indicators,":[126],"JD's":[131],"self-operated":[132],"assessed":[136],"based":[137],"reliability,":[139,158],"professionalism,":[140,159],"timeliness,":[141,160],"responsiveness,":[142,162],"empathy.":[144],"reveal":[148],"that":[149],"maintains":[152],"good":[153],"performance":[154],"terms":[156],"suggests":[164],"improvements":[165],"empathy,":[167],"such":[168],"as":[169],"establishing":[170],"real-time":[171],"communication":[172],"channels,":[173],"developing":[174],"self-service":[176],"systems,":[177],"providing":[179],"personalized":[180],"at":[182],"pick-up":[183],"points.":[184],"conclusions":[187],"provide":[189],"references":[190],"optimize":[197],"competitiveness.":[203]},"counts_by_year":[],"updated_date":"2026-07-14T23:27:15.235271","created_date":"2025-10-10T00:00:00"}
