{"id":"https://openalex.org/W4410061086","doi":"https://doi.org/10.1145/3710993","title":"<i>Helping the Helper</i> : Supporting Peer Counselors via AI-Empowered Practice and Feedback","display_name":"<i>Helping the Helper</i> : Supporting Peer Counselors via AI-Empowered Practice and Feedback","publication_year":2025,"publication_date":"2025-05-02","ids":{"openalex":"https://openalex.org/W4410061086","doi":"https://doi.org/10.1145/3710993"},"language":"en","primary_location":{"id":"doi:10.1145/3710993","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3710993","pdf_url":null,"source":{"id":"https://openalex.org/S4210183893","display_name":"Proceedings of the ACM on Human-Computer Interaction","issn_l":"2573-0142","issn":["2573-0142"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":"cc-by-nd","license_id":"https://openalex.org/licenses/cc-by-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Human-Computer Interaction","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://doi.org/10.1145/3710993","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5035816658","display_name":"Shang-Ling Hsu","orcid":"https://orcid.org/0009-0005-1096-0405"},"institutions":[{"id":"https://openalex.org/I1174212","display_name":"University of Southern California","ror":"https://ror.org/03taz7m60","country_code":"US","type":"education","lineage":["https://openalex.org/I1174212"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Shang-Ling Hsu","raw_affiliation_strings":["University of Southern California, Los Angeles, CA, USA"],"raw_orcid":"https://orcid.org/0009-0005-1096-0405","affiliations":[{"raw_affiliation_string":"University of Southern California, Los Angeles, CA, USA","institution_ids":["https://openalex.org/I1174212"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5030471602","display_name":"Raj Sanjay Shah","orcid":"https://orcid.org/0000-0002-0847-8426"},"institutions":[{"id":"https://openalex.org/I130701444","display_name":"Georgia Institute of Technology","ror":"https://ror.org/01zkghx44","country_code":"US","type":"education","lineage":["https://openalex.org/I130701444"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Raj Sanjay Shah","raw_affiliation_strings":["Georgia Institute of Technology, Atlanta, GA, USA"],"raw_orcid":"https://orcid.org/0000-0002-0847-8426","affiliations":[{"raw_affiliation_string":"Georgia Institute of Technology, Atlanta, GA, USA","institution_ids":["https://openalex.org/I130701444"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5001723506","display_name":"P Senthil","orcid":"https://orcid.org/0009-0007-7102-5773"},"institutions":[{"id":"https://openalex.org/I130701444","display_name":"Georgia Institute of Technology","ror":"https://ror.org/01zkghx44","country_code":"US","type":"education","lineage":["https://openalex.org/I130701444"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Prathik Senthil","raw_affiliation_strings":["Georgia Institute of Technology, Atlanta, GA, USA"],"raw_orcid":"https://orcid.org/0009-0007-7102-5773","affiliations":[{"raw_affiliation_string":"Georgia Institute of Technology, Atlanta, GA, USA","institution_ids":["https://openalex.org/I130701444"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5003440919","display_name":"Zahra Ashktorab","orcid":"https://orcid.org/0000-0002-0686-7911"},"institutions":[{"id":"https://openalex.org/I1341412227","display_name":"IBM (United States)","ror":"https://ror.org/05hh8d621","country_code":"US","type":"company","lineage":["https://openalex.org/I1341412227"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Zahra Ashktorab","raw_affiliation_strings":["IBM Research, Yorktown Heights, NY, USA"],"raw_orcid":"https://orcid.org/0000-0002-0686-7911","affiliations":[{"raw_affiliation_string":"IBM Research, Yorktown Heights, NY, USA","institution_ids":["https://openalex.org/I1341412227"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5082995130","display_name":"Casey Dugan","orcid":"https://orcid.org/0000-0002-1508-2091"},"institutions":[{"id":"https://openalex.org/I4210087032","display_name":"Cambridge Scientific (United States)","ror":"https://ror.org/001s4dh65","country_code":"US","type":"company","lineage":["https://openalex.org/I4210087032"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Casey Dugan","raw_affiliation_strings":["IBM Research, Cambridge, MA, USA"],"raw_orcid":"https://orcid.org/0000-0002-1508-2091","affiliations":[{"raw_affiliation_string":"IBM Research, Cambridge, MA, USA","institution_ids":["https://openalex.org/I4210087032"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5022799238","display_name":"Werner Geyer","orcid":"https://orcid.org/0000-0003-4699-5026"},"institutions":[{"id":"https://openalex.org/I4210087032","display_name":"Cambridge Scientific (United States)","ror":"https://ror.org/001s4dh65","country_code":"US","type":"company","lineage":["https://openalex.org/I4210087032"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Werner Geyer","raw_affiliation_strings":["IBM Research, Cambridge, MA, USA"],"raw_orcid":"https://orcid.org/0000-0003-4699-5026","affiliations":[{"raw_affiliation_string":"IBM Research, Cambridge, MA, USA","institution_ids":["https://openalex.org/I4210087032"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5089413311","display_name":"Diyi Yang","orcid":"https://orcid.org/0000-0003-1220-3983"},"institutions":[{"id":"https://openalex.org/I97018004","display_name":"Stanford University","ror":"https://ror.org/00f54p054","country_code":"US","type":"education","lineage":["https://openalex.org/I97018004"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Diyi Yang","raw_affiliation_strings":["Stanford University, Stanford, CA, USA"],"raw_orcid":"https://orcid.org/0000-0003-1220-3983","affiliations":[{"raw_affiliation_string":"Stanford University, Stanford, CA, USA","institution_ids":["https://openalex.org/I97018004"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":12.6063,"has_fulltext":false,"cited_by_count":15,"citation_normalized_percentile":{"value":0.98742867,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":98,"max":100},"biblio":{"volume":"9","issue":"2","first_page":"1","last_page":"45"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11519","display_name":"Digital Mental Health Interventions","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11519","display_name":"Digital Mental Health Interventions","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11639","display_name":"Mental Health and Patient Involvement","score":0.9972000122070312,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T12488","display_name":"Mental Health via Writing","score":0.9962000250816345,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/conversation","display_name":"Conversation","score":0.6940633654594421},{"id":"https://openalex.org/keywords/motivational-interviewing","display_name":"Motivational interviewing","score":0.653029203414917},{"id":"https://openalex.org/keywords/interview","display_name":"Interview","score":0.546710729598999},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.46790844202041626},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.4644112288951874},{"id":"https://openalex.org/keywords/medical-education","display_name":"Medical education","score":0.4540484845638275},{"id":"https://openalex.org/keywords/conversation-analysis","display_name":"Conversation analysis","score":0.44396767020225525},{"id":"https://openalex.org/keywords/peer-feedback","display_name":"Peer feedback","score":0.4129874110221863},{"id":"https://openalex.org/keywords/peer-support","display_name":"Peer support","score":0.41276270151138306},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.38390791416168213},{"id":"https://openalex.org/keywords/applied-psychology","display_name":"Applied psychology","score":0.3778798282146454},{"id":"https://openalex.org/keywords/pedagogy","display_name":"Pedagogy","score":0.17249080538749695},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.15235793590545654},{"id":"https://openalex.org/keywords/psychological-intervention","display_name":"Psychological intervention","score":0.11639073491096497}],"concepts":[{"id":"https://openalex.org/C2777200299","wikidata":"https://www.wikidata.org/wiki/Q52943","display_name":"Conversation","level":2,"score":0.6940633654594421},{"id":"https://openalex.org/C2777016617","wikidata":"https://www.wikidata.org/wiki/Q1759158","display_name":"Motivational interviewing","level":3,"score":0.653029203414917},{"id":"https://openalex.org/C24845683","wikidata":"https://www.wikidata.org/wiki/Q178651","display_name":"Interview","level":2,"score":0.546710729598999},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.46790844202041626},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4644112288951874},{"id":"https://openalex.org/C509550671","wikidata":"https://www.wikidata.org/wiki/Q126945","display_name":"Medical education","level":1,"score":0.4540484845638275},{"id":"https://openalex.org/C2780829048","wikidata":"https://www.wikidata.org/wiki/Q1624720","display_name":"Conversation analysis","level":3,"score":0.44396767020225525},{"id":"https://openalex.org/C42058189","wikidata":"https://www.wikidata.org/wiki/Q7160400","display_name":"Peer feedback","level":2,"score":0.4129874110221863},{"id":"https://openalex.org/C2781094116","wikidata":"https://www.wikidata.org/wiki/Q1569083","display_name":"Peer support","level":2,"score":0.41276270151138306},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.38390791416168213},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.3778798282146454},{"id":"https://openalex.org/C19417346","wikidata":"https://www.wikidata.org/wiki/Q7922","display_name":"Pedagogy","level":1,"score":0.17249080538749695},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.15235793590545654},{"id":"https://openalex.org/C27415008","wikidata":"https://www.wikidata.org/wiki/Q7256382","display_name":"Psychological intervention","level":2,"score":0.11639073491096497},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0},{"id":"https://openalex.org/C118552586","wikidata":"https://www.wikidata.org/wiki/Q7867","display_name":"Psychiatry","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3710993","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3710993","pdf_url":null,"source":{"id":"https://openalex.org/S4210183893","display_name":"Proceedings of the ACM on Human-Computer Interaction","issn_l":"2573-0142","issn":["2573-0142"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":"cc-by-nd","license_id":"https://openalex.org/licenses/cc-by-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Human-Computer Interaction","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.1145/3710993","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3710993","pdf_url":null,"source":{"id":"https://openalex.org/S4210183893","display_name":"Proceedings of the ACM on Human-Computer Interaction","issn_l":"2573-0142","issn":["2573-0142"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":"cc-by-nd","license_id":"https://openalex.org/licenses/cc-by-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Human-Computer Interaction","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.6700000166893005,"display_name":"Quality Education","id":"https://metadata.un.org/sdg/4"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":95,"referenced_works":["https://openalex.org/W97817233","https://openalex.org/W1235794088","https://openalex.org/W1593271688","https://openalex.org/W1761630259","https://openalex.org/W1961463694","https://openalex.org/W1992786083","https://openalex.org/W2002383154","https://openalex.org/W2005614060","https://openalex.org/W2013316824","https://openalex.org/W2018260704","https://openalex.org/W2034132731","https://openalex.org/W2045845242","https://openalex.org/W2057875472","https://openalex.org/W2063939009","https://openalex.org/W2079523174","https://openalex.org/W2097905336","https://openalex.org/W2102966370","https://openalex.org/W2104558413","https://openalex.org/W2107617465","https://openalex.org/W2118413279","https://openalex.org/W2125740856","https://openalex.org/W2145575700","https://openalex.org/W2149129894","https://openalex.org/W2150824314","https://openalex.org/W2154608152","https://openalex.org/W2157331557","https://openalex.org/W2157898375","https://openalex.org/W2162888733","https://openalex.org/W2169640552","https://openalex.org/W2170722669","https://openalex.org/W2172146650","https://openalex.org/W2172203945","https://openalex.org/W2250645263","https://openalex.org/W2265658025","https://openalex.org/W2373570000","https://openalex.org/W2401452835","https://openalex.org/W2560518899","https://openalex.org/W2564427213","https://openalex.org/W2588888822","https://openalex.org/W2599618731","https://openalex.org/W2610815425","https://openalex.org/W2740811869","https://openalex.org/W2795668206","https://openalex.org/W2795743556","https://openalex.org/W2798849947","https://openalex.org/W2891331025","https://openalex.org/W2894631352","https://openalex.org/W2921392265","https://openalex.org/W2925141363","https://openalex.org/W2934582891","https://openalex.org/W2942465698","https://openalex.org/W2947160092","https://openalex.org/W2947363514","https://openalex.org/W2951098724","https://openalex.org/W2951583236","https://openalex.org/W2963963856","https://openalex.org/W2964262738","https://openalex.org/W2998563994","https://openalex.org/W3002082332","https://openalex.org/W3029595001","https://openalex.org/W3034595127","https://openalex.org/W3034999214","https://openalex.org/W3036236864","https://openalex.org/W3081654932","https://openalex.org/W3100047304","https://openalex.org/W3121308480","https://openalex.org/W3127014272","https://openalex.org/W3134747254","https://openalex.org/W3154272574","https://openalex.org/W3155584966","https://openalex.org/W3159250634","https://openalex.org/W3185909895","https://openalex.org/W3186804217","https://openalex.org/W3205460421","https://openalex.org/W4205185581","https://openalex.org/W4205807230","https://openalex.org/W4224979739","https://openalex.org/W4226278401","https://openalex.org/W4234465017","https://openalex.org/W4242282959","https://openalex.org/W4247155454","https://openalex.org/W4284704254","https://openalex.org/W4306317264","https://openalex.org/W4308827648","https://openalex.org/W4309619856","https://openalex.org/W4317757464","https://openalex.org/W4318618520","https://openalex.org/W4366596229","https://openalex.org/W4380078608","https://openalex.org/W4385564356","https://openalex.org/W4385573223","https://openalex.org/W4388565177","https://openalex.org/W4400142696","https://openalex.org/W6600050674","https://openalex.org/W6600127060"],"related_works":["https://openalex.org/W2128541546","https://openalex.org/W2041747241","https://openalex.org/W1977551975","https://openalex.org/W2943032816","https://openalex.org/W1992320422","https://openalex.org/W1981216309","https://openalex.org/W4234988227","https://openalex.org/W2075849703","https://openalex.org/W4365505225","https://openalex.org/W2897294331"],"abstract_inverted_index":{"Millions":[0],"of":[1,43,120],"users":[2],"come":[3],"to":[4,9,29,40,63,90,112],"online":[5,16,44],"peer":[6,17,45,67],"counseling":[7,46,78,105],"platforms":[8],"seek":[10],"support.":[11],"However,":[12],"studies":[13,129],"show":[14],"that":[15,137],"support":[18],"groups":[19],"are":[20,38,80],"not":[21,52],"always":[22],"as":[23,25],"effective":[24],"expected,":[26],"largely":[27],"due":[28],"users'":[30],"negative":[31],"experiences":[32],"with":[33,108],"unhelpful":[34],"counselors.":[35],"Peer":[36],"counselors":[37,68,91,142],"key":[39],"the":[41,98,118],"success":[42],"platforms,":[47],"but":[48],"most":[49],"often":[50],"do":[51],"receive":[53],"appropriate":[54],"training.":[55],"Hence,":[56],"we":[57],"introduce":[58],"CARE:":[59],"an":[60],"AI-based":[61],"tool":[62],"empower":[64],"and":[65,71,86,126,133],"train":[66],"through":[69,130],"practice":[70,94],"feedback.":[72],"Concretely,":[73],"CARE":[74,102,121,138],"helps":[75,140],"diagnose":[76],"which":[77],"strategies":[79],"needed":[81],"in":[82,143],"a":[83],"given":[84],"situation":[85],"suggests":[87],"example":[88],"responses":[89],"during":[92],"their":[93],"sessions.":[95],"Building":[96],"upon":[97],"Motivational":[99],"Interviewing":[100],"framework,":[101],"utilizes":[103],"large-scale":[104],"conversation":[106],"data":[107],"text":[109],"generation":[110],"techniques":[111],"enable":[113],"these":[114],"functionalities.":[115],"We":[116],"demonstrate":[117],"efficacy":[119],"by":[122],"performing":[123],"quantitative":[124],"evaluations":[125],"qualitative":[127],"user":[128],"simulated":[131],"chats":[132],"semi-structured":[134],"interviews,":[135],"finding":[136],"especially":[139],"novice":[141],"challenging":[144],"situations.":[145],"The":[146],"code":[147],"is":[148],"available":[149],"at":[150],"https://github.com/SALT-NLP/CARE.":[151]},"counts_by_year":[{"year":2026,"cited_by_count":10},{"year":2025,"cited_by_count":5}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2025-10-10T00:00:00"}
