{"id":"https://openalex.org/W4410061280","doi":"https://doi.org/10.1145/3710991","title":"Harnessing Inter-Organizational Collaboration and Automation to Combat Online Hate Speech: A Qualitative Study with German Reporting Centers","display_name":"Harnessing Inter-Organizational Collaboration and Automation to Combat Online Hate Speech: A Qualitative Study with German Reporting Centers","publication_year":2025,"publication_date":"2025-05-02","ids":{"openalex":"https://openalex.org/W4410061280","doi":"https://doi.org/10.1145/3710991"},"language":"en","primary_location":{"id":"doi:10.1145/3710991","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3710991","pdf_url":null,"source":{"id":"https://openalex.org/S4210183893","display_name":"Proceedings of the ACM on Human-Computer Interaction","issn_l":"2573-0142","issn":["2573-0142"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Human-Computer Interaction","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5054752054","display_name":"Julian B\u00e4umler","orcid":"https://orcid.org/0000-0002-4535-8036"},"institutions":[{"id":"https://openalex.org/I31512782","display_name":"Technische Universit\u00e4t Darmstadt","ror":"https://ror.org/05n911h24","country_code":"DE","type":"education","lineage":["https://openalex.org/I31512782"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Julian B\u00e4umler","raw_affiliation_strings":["Science and Technology for Peace and Security (PEASEC), Technical University of Darmstadt, Darmstadt, Germany"],"raw_orcid":"https://orcid.org/0000-0002-4535-8036","affiliations":[{"raw_affiliation_string":"Science and Technology for Peace and Security (PEASEC), Technical University of Darmstadt, Darmstadt, Germany","institution_ids":["https://openalex.org/I31512782"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5058774833","display_name":"Thea Riebe","orcid":"https://orcid.org/0000-0003-3210-6734"},"institutions":[{"id":"https://openalex.org/I31512782","display_name":"Technische Universit\u00e4t Darmstadt","ror":"https://ror.org/05n911h24","country_code":"DE","type":"education","lineage":["https://openalex.org/I31512782"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Thea Riebe","raw_affiliation_strings":["Science and Technology for Peace and Security (PEASEC), Technical University of Darmstadt, Darmstadt, Germany"],"raw_orcid":"https://orcid.org/0000-0003-3210-6734","affiliations":[{"raw_affiliation_string":"Science and Technology for Peace and Security (PEASEC), Technical University of Darmstadt, Darmstadt, Germany","institution_ids":["https://openalex.org/I31512782"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5039781274","display_name":"Marc\u2013Andr\u00e9 Kaufhold","orcid":"https://orcid.org/0000-0002-0387-9597"},"institutions":[{"id":"https://openalex.org/I31512782","display_name":"Technische Universit\u00e4t Darmstadt","ror":"https://ror.org/05n911h24","country_code":"DE","type":"education","lineage":["https://openalex.org/I31512782"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Marc-Andr\u00e9 Kaufhold","raw_affiliation_strings":["Science and Technology for Peace and Security (PEASEC), Technical University of Darmstadt, Darmstadt, Germany"],"raw_orcid":"https://orcid.org/0000-0002-0387-9597","affiliations":[{"raw_affiliation_string":"Science and Technology for Peace and Security (PEASEC), Technical University of Darmstadt, Darmstadt, Germany","institution_ids":["https://openalex.org/I31512782"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5026464027","display_name":"Christian Reuter","orcid":"https://orcid.org/0000-0003-1920-038X"},"institutions":[{"id":"https://openalex.org/I31512782","display_name":"Technische Universit\u00e4t Darmstadt","ror":"https://ror.org/05n911h24","country_code":"DE","type":"education","lineage":["https://openalex.org/I31512782"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Christian Reuter","raw_affiliation_strings":["Science and Technology for Peace and Security (PEASEC), Technical University of Darmstadt, Darmstadt, Germany"],"raw_orcid":"https://orcid.org/0000-0003-1920-038X","affiliations":[{"raw_affiliation_string":"Science and Technology for Peace and Security (PEASEC), Technical University of Darmstadt, Darmstadt, Germany","institution_ids":["https://openalex.org/I31512782"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":7.0351,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.96422638,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":95,"max":98},"biblio":{"volume":"9","issue":"2","first_page":"1","last_page":"31"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12262","display_name":"Hate Speech and Cyberbullying Detection","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12262","display_name":"Hate Speech and Cyberbullying Detection","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10557","display_name":"Social Media and Politics","score":0.9797999858856201,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10734","display_name":"Information and Cyber Security","score":0.9751999974250793,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/german","display_name":"German","score":0.6389681696891785},{"id":"https://openalex.org/keywords/workflow","display_name":"Workflow","score":0.6271259784698486},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.5727276802062988},{"id":"https://openalex.org/keywords/stakeholder","display_name":"Stakeholder","score":0.46067532896995544},{"id":"https://openalex.org/keywords/content-analysis","display_name":"Content analysis","score":0.4548102915287018},{"id":"https://openalex.org/keywords/moderation","display_name":"Moderation","score":0.44561177492141724},{"id":"https://openalex.org/keywords/law-enforcement","display_name":"Law enforcement","score":0.43173813819885254},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.42672210931777954},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.39897435903549194},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.35867875814437866},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3411598801612854},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3168686330318451},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.2845843732357025},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.24284648895263672},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.21677902340888977},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.15169379115104675}],"concepts":[{"id":"https://openalex.org/C154775046","wikidata":"https://www.wikidata.org/wiki/Q188","display_name":"German","level":2,"score":0.6389681696891785},{"id":"https://openalex.org/C177212765","wikidata":"https://www.wikidata.org/wiki/Q627335","display_name":"Workflow","level":2,"score":0.6271259784698486},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.5727276802062988},{"id":"https://openalex.org/C201305675","wikidata":"https://www.wikidata.org/wiki/Q852998","display_name":"Stakeholder","level":2,"score":0.46067532896995544},{"id":"https://openalex.org/C162446236","wikidata":"https://www.wikidata.org/wiki/Q653137","display_name":"Content analysis","level":2,"score":0.4548102915287018},{"id":"https://openalex.org/C93225998","wikidata":"https://www.wikidata.org/wiki/Q1941972","display_name":"Moderation","level":2,"score":0.44561177492141724},{"id":"https://openalex.org/C2780262971","wikidata":"https://www.wikidata.org/wiki/Q44554","display_name":"Law enforcement","level":2,"score":0.43173813819885254},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.42672210931777954},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.39897435903549194},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.35867875814437866},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3411598801612854},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3168686330318451},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.2845843732357025},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.24284648895263672},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.21677902340888977},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.15169379115104675},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C95457728","wikidata":"https://www.wikidata.org/wiki/Q309","display_name":"History","level":0,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/3710991","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3710991","pdf_url":null,"source":{"id":"https://openalex.org/S4210183893","display_name":"Proceedings of the ACM on Human-Computer Interaction","issn_l":"2573-0142","issn":["2573-0142"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Human-Computer Interaction","raw_type":"journal-article"},{"id":"pmh:oai:tubiblio.ulb.tu-darmstadt.de:159448","is_oa":false,"landing_page_url":"http://tubiblio.ulb.tu-darmstadt.de/view/person/B=E4umler=3AJulian=3A=3A.html>","pdf_url":null,"source":{"id":"https://openalex.org/S4377196390","display_name":"TUbilio (Technical University of Darmstadt)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I31512782","host_organization_name":"Technische Universit\u00e4t Darmstadt","host_organization_lineage":["https://openalex.org/I31512782"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"NonPeerReviewed"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/16","display_name":"Peace, Justice and strong institutions","score":0.8100000023841858}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":11,"referenced_works":["https://openalex.org/W2136451344","https://openalex.org/W2402661097","https://openalex.org/W2588098783","https://openalex.org/W2940648399","https://openalex.org/W2941349974","https://openalex.org/W3128662687","https://openalex.org/W4200347947","https://openalex.org/W4211033381","https://openalex.org/W4231173120","https://openalex.org/W4310895557","https://openalex.org/W6675749544"],"related_works":["https://openalex.org/W2740268725","https://openalex.org/W3093710306","https://openalex.org/W750217911","https://openalex.org/W4206949499","https://openalex.org/W2296969234","https://openalex.org/W4226254121","https://openalex.org/W4388229525","https://openalex.org/W131533274","https://openalex.org/W4313163826","https://openalex.org/W1517021018"],"abstract_inverted_index":{"In":[0],"Germany":[1],"and":[2,28,46,60,117,142,154,166,172,175],"other":[3,140],"countries,":[4],"specialized":[5],"non-profit":[6],"reporting":[7,72],"centers":[8,88,122],"combat":[9],"online":[10],"hate":[11,163,169],"speech":[12,164,170],"by":[13],"submitting":[14],"criminal":[15],"content":[16,40,63,112],"to":[17,24,31,35],"law":[18],"enforcement":[19],"agencies,":[20],"forwarding":[21],"deletion":[22],"requests":[23],"social":[25],"media":[26],"platforms,":[27],"providing":[29],"counseling":[30],"victims,":[32],"thus":[33],"contributing":[34],"the":[36,121],"governance":[37],"mechanism":[38],"of":[39,59,93,110],"moderation":[41],"as":[42,129],"intermediaries":[43],"between":[44],"victims":[45],"various":[47],"organizations.":[48],"Whereas":[49],"research":[50,186],"in":[51,107],"computer-supported":[52],"cooperative":[53],"work":[54],"has":[55],"extensively":[56],"explored":[57],"collaboration":[58],"automation":[61,114],"for":[62,152,161,185],"moderators,":[64],"there":[65,104],"are":[66,97,105,123],"no":[67],"works":[68],"that":[69,85],"focus":[70],"on":[71,75,100,187],"centers.":[73],"Based":[74],"expert":[76],"interviews":[77],"with":[78,125,139,149],"their":[79,108],"staff":[80],"(N=15),":[81],"this":[82],"study":[83,147],"finds":[84],"most":[86],"German":[87],"share":[89],"a":[90],"collaborative":[91],"workflow,":[92],"which":[94],"multiple":[95],"tasks":[96],"heavily":[98],"dependent":[99],"inter-organizational":[101,188],"exchange.":[102],"However,":[103],"differences":[106],"implementation":[109],"monitoring,":[111],"assessment,":[113,132],"technology":[115],"adoption,":[116],"external":[118],"collaborators.":[119],"As":[120],"faced":[124],"diverse":[126],"challenges,":[127],"such":[128],"borderline":[130],"case":[131,177],"psychological":[133],"burdens,":[134],"limited":[135],"visibility,":[136],"conflicting":[137],"goals":[138],"actors,":[141],"manual":[143],"repetitive":[144],"work,":[145],"our":[146],"contributes":[148],"nine":[150],"implications":[151],"designing":[153,176],"researching":[155,168],"supportive":[156],"technologies.":[157],"They":[158],"provide":[159],"suggestions":[160],"improving":[162],"gathering":[165],"reporting,":[167],"prioritization":[171],"assessment":[173],"algorithms,":[174],"processing":[178],"systems.":[179],"Beyond":[180],"that,":[181],"we":[182],"outline":[183],"directions":[184],"collaboration.":[189]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":3}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}