{"id":"https://openalex.org/W4410049554","doi":"https://doi.org/10.1145/3710965","title":"<i>Engage</i> and <i>Mobilize!</i> Understanding Evolving Patterns of Social Media Usage in Emergency Management","display_name":"<i>Engage</i> and <i>Mobilize!</i> Understanding Evolving Patterns of Social Media Usage in Emergency Management","publication_year":2025,"publication_date":"2025-05-02","ids":{"openalex":"https://openalex.org/W4410049554","doi":"https://doi.org/10.1145/3710965"},"language":"en","primary_location":{"id":"doi:10.1145/3710965","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3710965","pdf_url":null,"source":{"id":"https://openalex.org/S4210183893","display_name":"Proceedings of the ACM on Human-Computer Interaction","issn_l":"2573-0142","issn":["2573-0142"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Human-Computer Interaction","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://doi.org/10.1145/3710965","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5012073624","display_name":"Hemant Purohit","orcid":"https://orcid.org/0000-0002-4573-8450"},"institutions":[{"id":"https://openalex.org/I162714631","display_name":"George Mason University","ror":"https://ror.org/02jqj7156","country_code":"US","type":"education","lineage":["https://openalex.org/I162714631"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Hemant Purohit","raw_affiliation_strings":["George Mason University, Fairfax, VA, USA"],"affiliations":[{"raw_affiliation_string":"George Mason University, Fairfax, VA, USA","institution_ids":["https://openalex.org/I162714631"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5027163845","display_name":"Cody Buntain","orcid":"https://orcid.org/0000-0003-4797-3726"},"institutions":[{"id":"https://openalex.org/I66946132","display_name":"University of Maryland, College Park","ror":"https://ror.org/047s2c258","country_code":"US","type":"education","lineage":["https://openalex.org/I66946132"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Cody Buntain","raw_affiliation_strings":["University of Maryland, College Park, MD, USA"],"affiliations":[{"raw_affiliation_string":"University of Maryland, College Park, MD, USA","institution_ids":["https://openalex.org/I66946132"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5060353074","display_name":"Amanda Hughes","orcid":"https://orcid.org/0000-0002-7506-3343"},"institutions":[{"id":"https://openalex.org/I100005738","display_name":"Brigham Young University","ror":"https://ror.org/047rhhm47","country_code":"US","type":"education","lineage":["https://openalex.org/I100005738"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Amanda Lee Hughes","raw_affiliation_strings":["Brigham Young University, Provo, UT, USA"],"affiliations":[{"raw_affiliation_string":"Brigham Young University, Provo, UT, USA","institution_ids":["https://openalex.org/I100005738"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5039056255","display_name":"Steve Peterson","orcid":"https://orcid.org/0000-0001-5429-3855"},"institutions":[{"id":"https://openalex.org/I4210106219","display_name":"Montgomery County Department of Health and Human Services","ror":"https://ror.org/019s1t671","country_code":"US","type":"government","lineage":["https://openalex.org/I4210106219"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Steve Peterson","raw_affiliation_strings":["Montgomery County Community Emergency Response Team, Gaithersburg, MD, USA"],"affiliations":[{"raw_affiliation_string":"Montgomery County Community Emergency Response Team, Gaithersburg, MD, USA","institution_ids":["https://openalex.org/I4210106219"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5038494898","display_name":"Valerio Lorini","orcid":"https://orcid.org/0000-0003-2148-5476"},"institutions":[{"id":"https://openalex.org/I4210134190","display_name":"Recherches Scientifiques Luxembourg","ror":"https://ror.org/0333e3w09","country_code":"LU","type":"facility","lineage":["https://openalex.org/I4210134190"]}],"countries":["LU"],"is_corresponding":false,"raw_author_name":"Valerio Lorini","raw_affiliation_strings":["European Parliament, Kirchberg, Luxembourg"],"affiliations":[{"raw_affiliation_string":"European Parliament, Kirchberg, Luxembourg","institution_ids":["https://openalex.org/I4210134190"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5084282503","display_name":"Carlos Castillo","orcid":"https://orcid.org/0000-0003-4544-0416"},"institutions":[{"id":"https://openalex.org/I170486558","display_name":"Pompeu Fabra University","ror":"https://ror.org/04n0g0b29","country_code":"ES","type":"education","lineage":["https://openalex.org/I170486558"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Carlos Castillo","raw_affiliation_strings":["Universitat Pompeu Fabra, Barcelona, Spain"],"affiliations":[{"raw_affiliation_string":"Universitat Pompeu Fabra, Barcelona, Spain","institution_ids":["https://openalex.org/I170486558"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":6,"corresponding_author_ids":["https://openalex.org/A5012073624"],"corresponding_institution_ids":["https://openalex.org/I162714631"],"apc_list":null,"apc_paid":null,"fwci":16.3938,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.98938498,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":99},"biblio":{"volume":"9","issue":"2","first_page":"1","last_page":"39"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10747","display_name":"Disaster Management and Resilience","score":0.9977999925613403,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13018","display_name":"Seismology and Earthquake Studies","score":0.9516000151634216,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.737022876739502},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.6473110914230347},{"id":"https://openalex.org/keywords/emergency-management","display_name":"Emergency management","score":0.625694751739502},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.589921236038208},{"id":"https://openalex.org/keywords/preparedness","display_name":"Preparedness","score":0.5721035003662109},{"id":"https://openalex.org/keywords/situational-ethics","display_name":"Situational ethics","score":0.549426257610321},{"id":"https://openalex.org/keywords/data-collection","display_name":"Data collection","score":0.5358535051345825},{"id":"https://openalex.org/keywords/situation-awareness","display_name":"Situation awareness","score":0.5035161375999451},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5034951567649841},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.39019784331321716},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.2196345329284668},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.16598603129386902}],"concepts":[{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.737022876739502},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.6473110914230347},{"id":"https://openalex.org/C62555980","wikidata":"https://www.wikidata.org/wiki/Q1460420","display_name":"Emergency management","level":2,"score":0.625694751739502},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.589921236038208},{"id":"https://openalex.org/C2777042776","wikidata":"https://www.wikidata.org/wiki/Q4583103","display_name":"Preparedness","level":2,"score":0.5721035003662109},{"id":"https://openalex.org/C9114305","wikidata":"https://www.wikidata.org/wiki/Q1428317","display_name":"Situational ethics","level":2,"score":0.549426257610321},{"id":"https://openalex.org/C133462117","wikidata":"https://www.wikidata.org/wiki/Q4929239","display_name":"Data collection","level":2,"score":0.5358535051345825},{"id":"https://openalex.org/C145804949","wikidata":"https://www.wikidata.org/wiki/Q478123","display_name":"Situation awareness","level":2,"score":0.5035161375999451},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5034951567649841},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.39019784331321716},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.2196345329284668},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.16598603129386902},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C146978453","wikidata":"https://www.wikidata.org/wiki/Q3798668","display_name":"Aerospace engineering","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3710965","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3710965","pdf_url":null,"source":{"id":"https://openalex.org/S4210183893","display_name":"Proceedings of the ACM on Human-Computer Interaction","issn_l":"2573-0142","issn":["2573-0142"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Human-Computer Interaction","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.1145/3710965","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3710965","pdf_url":null,"source":{"id":"https://openalex.org/S4210183893","display_name":"Proceedings of the ACM on Human-Computer Interaction","issn_l":"2573-0142","issn":["2573-0142"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Human-Computer Interaction","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/13","display_name":"Climate action","score":0.5799999833106995}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":71,"referenced_works":["https://openalex.org/W652144422","https://openalex.org/W1934362406","https://openalex.org/W1974356113","https://openalex.org/W1986332166","https://openalex.org/W1992399362","https://openalex.org/W2003826613","https://openalex.org/W2004519780","https://openalex.org/W2023599621","https://openalex.org/W2026037750","https://openalex.org/W2050237388","https://openalex.org/W2069041813","https://openalex.org/W2073249212","https://openalex.org/W2079796873","https://openalex.org/W2081212507","https://openalex.org/W2096611814","https://openalex.org/W2098730244","https://openalex.org/W2130673724","https://openalex.org/W2133046612","https://openalex.org/W2151098288","https://openalex.org/W2154424391","https://openalex.org/W2290484796","https://openalex.org/W2298612130","https://openalex.org/W2299955544","https://openalex.org/W2333642043","https://openalex.org/W2345409786","https://openalex.org/W2401829318","https://openalex.org/W2472441007","https://openalex.org/W2493475353","https://openalex.org/W2494222262","https://openalex.org/W2523359089","https://openalex.org/W2608014122","https://openalex.org/W2755334369","https://openalex.org/W2758474413","https://openalex.org/W2769352809","https://openalex.org/W2782760983","https://openalex.org/W2809384715","https://openalex.org/W2891163418","https://openalex.org/W2898274636","https://openalex.org/W2898854854","https://openalex.org/W2912155051","https://openalex.org/W2922183391","https://openalex.org/W2946048558","https://openalex.org/W2946885273","https://openalex.org/W2949891063","https://openalex.org/W2954891557","https://openalex.org/W2982171920","https://openalex.org/W2990142701","https://openalex.org/W3016585425","https://openalex.org/W3030512304","https://openalex.org/W3086607052","https://openalex.org/W3100909673","https://openalex.org/W3102879991","https://openalex.org/W3107292513","https://openalex.org/W3159722445","https://openalex.org/W3176479142","https://openalex.org/W3204173422","https://openalex.org/W4232488826","https://openalex.org/W4283159671","https://openalex.org/W4283799550","https://openalex.org/W4286587132","https://openalex.org/W4309617068","https://openalex.org/W4321112423","https://openalex.org/W4362668275","https://openalex.org/W4383301640","https://openalex.org/W4384520713","https://openalex.org/W4385392091","https://openalex.org/W4386372255","https://openalex.org/W4386809042","https://openalex.org/W4399122045","https://openalex.org/W4399205476","https://openalex.org/W4399770827"],"related_works":["https://openalex.org/W2012350746","https://openalex.org/W3024912289","https://openalex.org/W2415747217","https://openalex.org/W2143767096","https://openalex.org/W2407817972","https://openalex.org/W2561023719","https://openalex.org/W4381733965","https://openalex.org/W3166503072","https://openalex.org/W2531179286","https://openalex.org/W2095737534"],"abstract_inverted_index":{"The":[0,181],"work":[1,352],"of":[2,10,52,91,109,115,127,169,202,241,293,322,353],"Emergency":[3],"Management":[4],"(EM)":[5],"agencies":[6,54,204,229,296,355],"requires":[7],"timely":[8,258],"collection":[9,38],"relevant":[11],"data":[12,37,63],"to":[13,33,69,146,277,288,342,349],"inform":[14],"decision-making":[15,201],"for":[16,35,43,199,221,244],"operations":[17],"and":[18,23,65,79,89,93,113,125,136,148,159,173,196,215,251,253,260,297,329,339],"public":[19,95,254,272,315],"communication":[20,255,294],"before,":[21],"during,":[22],"after":[24],"a":[25,40,61,66,102,143,166,174,191,236,286],"disaster.":[26],"However,":[27],"the":[28,48,72,86,94,106,110,128,157,200,208,225,232,271,274,281,290,298,319,336,351],"limited":[29],"human":[30],"resources":[31],"available":[32],"deploy":[34],"field":[36],"is":[39,188],"persistent":[41],"problem":[42],"EM":[44,119,129,154,203,354],"agencies.":[45],"Thus,":[46],"over":[47],"last":[49],"decade,":[50],"many":[51],"these":[53],"have":[55,235],"started":[56],"leveraging":[57,97,306],"social":[58,98,116,162,186,242,307,324,330,345],"media":[59,99,117,187,243,325,346],"as":[60,300,302],"supplemental":[62],"source":[64],"new":[67],"venue":[68],"engage":[70,269],"with":[71,178,228,270,335],"public.":[73],"Such":[74],"uses":[75,114],"present":[76,285],"both":[77,122,207],"opportunities":[78],"challenges.":[80],"While":[81],"prior":[82],"research":[83],"has":[84],"analyzed":[85],"potential":[87],"benefits":[88],"attitudes":[90],"practitioners":[92,155,226,267,304],"when":[96],"during":[100,273,280],"disasters,":[101],"gap":[103,151],"exists":[104],"in":[105,156,194,263,356],"critical":[107],"analysis":[108,145],"actual":[111],"practices":[112,292],"among":[118,303],"agencies,":[120],"across":[121],"geographical":[123],"regions":[124],"phases":[126],"lifecycle":[130],"-":[131],"typically":[132],"mitigation,":[133],"preparedness,":[134],"response,":[135],"recovery.":[137],"In":[138],"this":[139,150],"paper,":[140],"we":[141],"conduct":[142],"mixed-method":[144],"update":[147],"fill":[149],"on":[152,165],"how":[153],"U.S.":[158],"Europe":[160],"use":[161,321],"media,":[163],"building":[164],"survey":[167],"study":[168,177],"about":[170],"150":[171],"professionals":[172],"follow-up":[175],"interview":[176],"11":[179],"participants.":[180],"results":[182],"indicate":[183],"that":[184],"using":[185],"no":[189],"longer":[190],"non-traditional":[192],"practice":[193],"operational":[195],"informational":[197],"processes":[198],"working":[205,230],"at":[206,231],"local":[209,233],"level":[210,217,234],"(e.g.,":[211,218,247,256],"county":[212],"or":[213],"town)":[214],"non-local":[216],"state/province,":[219],"federal/national)":[220],"emergency":[222],"management.":[223],"Especially,":[224],"affiliated":[227],"very":[237],"high":[238],"perceived":[239],"value":[240],"situational":[245],"awareness":[246],"analyzing":[248],"disaster":[249],"extent":[250],"impact)":[252],"disseminating":[257],"information":[259,327],"correcting":[261],"errors":[262],"crisis":[264],"coverage).":[265],"Further,":[266],"now":[268],"preparedness":[275],"phase":[276],"mobilize":[278],"them":[279],"response":[282],"phase.":[283],"We":[284,309,333],"model":[287],"understand":[289],"current":[291],"between":[295],"public,":[299],"well":[301],"while":[305],"media.":[308],"also":[310],"discuss":[311],"novel":[312],"challenges,":[313],"including":[314],"fragmentation":[316],"caused":[317],"by":[318],"increasing":[320],"multiple":[323],"platforms,":[326],"integrity,":[328],"listening":[331],"expectations.":[332],"conclude":[334],"policy,":[337],"technological,":[338],"socio-technical":[340],"needs":[341],"design":[343],"future":[344],"analytics":[347],"systems":[348],"support":[350],"such":[357],"communication.":[358]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":3}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}