{"id":"https://openalex.org/W4408589781","doi":"https://doi.org/10.1145/3708359.3712160","title":"\u201cYou Always Get an Answer\u201d: Analyzing Users\u2019 Interaction with AI-Generated Personas Given Unanswerable Questions and Risk of Hallucination","display_name":"\u201cYou Always Get an Answer\u201d: Analyzing Users\u2019 Interaction with AI-Generated Personas Given Unanswerable Questions and Risk of Hallucination","publication_year":2025,"publication_date":"2025-03-19","ids":{"openalex":"https://openalex.org/W4408589781","doi":"https://doi.org/10.1145/3708359.3712160"},"language":"en","primary_location":{"id":"doi:10.1145/3708359.3712160","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3708359.3712160","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 30th International Conference on Intelligent User Interfaces","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://doi.org/10.1145/3708359.3712160","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5007937314","display_name":"Ilkka Kaate","orcid":"https://orcid.org/0000-0002-9429-3566"},"institutions":[{"id":"https://openalex.org/I155660961","display_name":"University of Turku","ror":"https://ror.org/05vghhr25","country_code":"FI","type":"education","lineage":["https://openalex.org/I155660961"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Ilkka Kaate","raw_affiliation_strings":["Marketing, University of Turku, Turku, Finland,"],"raw_orcid":"https://orcid.org/0000-0002-9429-3566","affiliations":[{"raw_affiliation_string":"Marketing, University of Turku, Turku, Finland,","institution_ids":["https://openalex.org/I155660961"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5083126896","display_name":"Joni Salminen","orcid":"https://orcid.org/0000-0003-3230-0561"},"institutions":[{"id":"https://openalex.org/I79765343","display_name":"University of Vaasa","ror":"https://ror.org/03769b225","country_code":"FI","type":"education","lineage":["https://openalex.org/I79765343"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Joni Salminen","raw_affiliation_strings":["University of Vaasa, Vaasa, Finland,"],"raw_orcid":"https://orcid.org/0000-0003-3230-0561","affiliations":[{"raw_affiliation_string":"University of Vaasa, Vaasa, Finland,","institution_ids":["https://openalex.org/I79765343"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5014283670","display_name":"Soon-Gyo Jung","orcid":"https://orcid.org/0000-0002-6130-8012"},"institutions":[{"id":"https://openalex.org/I4210144839","display_name":"Hamad bin Khalifa University","ror":"https://ror.org/03eyq4y97","country_code":"QA","type":"education","lineage":["https://openalex.org/I4210144839"]}],"countries":["QA"],"is_corresponding":false,"raw_author_name":"Soon-Gyo Jung","raw_affiliation_strings":["Qatar Computing Research Institute, Hamad Bin Khalifa University, Doha, Qatar,"],"raw_orcid":"https://orcid.org/0000-0002-6130-8012","affiliations":[{"raw_affiliation_string":"Qatar Computing Research Institute, Hamad Bin Khalifa University, Doha, Qatar,","institution_ids":["https://openalex.org/I4210144839"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5072426226","display_name":"Trang Xuan","orcid":"https://orcid.org/0009-0006-0110-7530"},"institutions":[{"id":"https://openalex.org/I79765343","display_name":"University of Vaasa","ror":"https://ror.org/03769b225","country_code":"FI","type":"education","lineage":["https://openalex.org/I79765343"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Trang Thi Thu Xuan","raw_affiliation_strings":["School of Marketing and Communication, University of Vaasa, Vaasa, Finland,"],"raw_orcid":"https://orcid.org/0009-0006-0110-7530","affiliations":[{"raw_affiliation_string":"School of Marketing and Communication, University of Vaasa, Vaasa, Finland,","institution_ids":["https://openalex.org/I79765343"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5097633173","display_name":"Essi H\u00e4yh\u00e4nen","orcid":"https://orcid.org/0009-0006-5561-5370"},"institutions":[{"id":"https://openalex.org/I79765343","display_name":"University of Vaasa","ror":"https://ror.org/03769b225","country_code":"FI","type":"education","lineage":["https://openalex.org/I79765343"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Essi H\u00e4yh\u00e4nen","raw_affiliation_strings":["University of Vaasa, Vaasa, Finland,"],"raw_orcid":"https://orcid.org/0009-0006-5561-5370","affiliations":[{"raw_affiliation_string":"University of Vaasa, Vaasa, Finland,","institution_ids":["https://openalex.org/I79765343"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5093346131","display_name":"Jinan Y. Azem","orcid":"https://orcid.org/0009-0003-0490-6707"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Jinan Y. Azem","raw_affiliation_strings":["Qatar Computing Research Institute, Doha, Qatar,"],"raw_orcid":"https://orcid.org/0009-0003-0490-6707","affiliations":[{"raw_affiliation_string":"Qatar Computing Research Institute, Doha, Qatar,","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5044849571","display_name":"Bernard J. Jansen","orcid":"https://orcid.org/0000-0002-6468-6609"},"institutions":[{"id":"https://openalex.org/I1301390666","display_name":"Qatar Airways (Qatar)","ror":"https://ror.org/01hx00y13","country_code":"QA","type":"company","lineage":["https://openalex.org/I1301390666"]}],"countries":["QA"],"is_corresponding":false,"raw_author_name":"Bernard J. Jansen","raw_affiliation_strings":["Qatar Computing Research Institute, HBKU, Doha, Qatar,"],"raw_orcid":"https://orcid.org/0000-0002-6468-6609","affiliations":[{"raw_affiliation_string":"Qatar Computing Research Institute, HBKU, Doha, Qatar,","institution_ids":["https://openalex.org/I1301390666"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":7,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":18.4319,"has_fulltext":true,"cited_by_count":15,"citation_normalized_percentile":{"value":0.99439148,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":98,"max":100},"biblio":{"volume":null,"issue":null,"first_page":"1624","last_page":"1638"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14074","display_name":"Persona Design and Applications","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T14074","display_name":"Persona Design and Applications","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10803","display_name":"Innovative Human-Technology Interaction","score":0.9919999837875366,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.946399986743927,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/persona","display_name":"Persona","score":0.7776203155517578},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5513982176780701},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3887122869491577},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.36059945821762085},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.3366059362888336},{"id":"https://openalex.org/keywords/information-retrieval","display_name":"Information retrieval","score":0.3309429883956909},{"id":"https://openalex.org/keywords/epistemology","display_name":"Epistemology","score":0.33083802461624146},{"id":"https://openalex.org/keywords/aesthetics","display_name":"Aesthetics","score":0.32580244541168213},{"id":"https://openalex.org/keywords/philosophy","display_name":"Philosophy","score":0.2836337089538574},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.2660757899284363}],"concepts":[{"id":"https://openalex.org/C313442","wikidata":"https://www.wikidata.org/wiki/Q778556","display_name":"Persona","level":2,"score":0.7776203155517578},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5513982176780701},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3887122869491577},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.36059945821762085},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.3366059362888336},{"id":"https://openalex.org/C23123220","wikidata":"https://www.wikidata.org/wiki/Q816826","display_name":"Information retrieval","level":1,"score":0.3309429883956909},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.33083802461624146},{"id":"https://openalex.org/C107038049","wikidata":"https://www.wikidata.org/wiki/Q35986","display_name":"Aesthetics","level":1,"score":0.32580244541168213},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.2836337089538574},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.2660757899284363}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/3708359.3712160","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3708359.3712160","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 30th International Conference on Intelligent User Interfaces","raw_type":"proceedings-article"},{"id":"pmh:oai:www.utupub.fi:10024/188190","is_oa":true,"landing_page_url":"https://www.utupub.fi/handle/10024/188190","pdf_url":"https://www.utupub.fi/bitstream/10024/188190/1/3708359.3712160.pdf","source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"doi:10.1145/3708359.3712160","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3708359.3712160","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 30th International Conference on Intelligent User Interfaces","raw_type":"proceedings-article"},"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320325228","display_name":"Liikesivistysrahasto","ror":"https://ror.org/03jbt3445"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":76,"referenced_works":["https://openalex.org/W206625662","https://openalex.org/W262436420","https://openalex.org/W1248593972","https://openalex.org/W1967713927","https://openalex.org/W1973203990","https://openalex.org/W1979290264","https://openalex.org/W2004906925","https://openalex.org/W2006151125","https://openalex.org/W2035084348","https://openalex.org/W2035833221","https://openalex.org/W2047765435","https://openalex.org/W2232384272","https://openalex.org/W2408544708","https://openalex.org/W2522882154","https://openalex.org/W2760166723","https://openalex.org/W2790889206","https://openalex.org/W2791544114","https://openalex.org/W2828983966","https://openalex.org/W2888267224","https://openalex.org/W2890727862","https://openalex.org/W2899682221","https://openalex.org/W2916797267","https://openalex.org/W2921392304","https://openalex.org/W2936695845","https://openalex.org/W2963095307","https://openalex.org/W2966929323","https://openalex.org/W2984353433","https://openalex.org/W3006669551","https://openalex.org/W3011001705","https://openalex.org/W3015410015","https://openalex.org/W3019489177","https://openalex.org/W3032424578","https://openalex.org/W3041406295","https://openalex.org/W3093832996","https://openalex.org/W3122778363","https://openalex.org/W3161406929","https://openalex.org/W3193228109","https://openalex.org/W4200422083","https://openalex.org/W4213145388","https://openalex.org/W4214677181","https://openalex.org/W4220889860","https://openalex.org/W4229584759","https://openalex.org/W4243775359","https://openalex.org/W4280631311","https://openalex.org/W4281557298","https://openalex.org/W4284683829","https://openalex.org/W4286823232","https://openalex.org/W4288414189","https://openalex.org/W4289258965","https://openalex.org/W4309618912","https://openalex.org/W4366588626","https://openalex.org/W4366989525","https://openalex.org/W4367310920","https://openalex.org/W4367353919","https://openalex.org/W4378223984","https://openalex.org/W4381573861","https://openalex.org/W4381952119","https://openalex.org/W4383959108","https://openalex.org/W4385729976","https://openalex.org/W4386080725","https://openalex.org/W4386694002","https://openalex.org/W4386730427","https://openalex.org/W4386871583","https://openalex.org/W4387783613","https://openalex.org/W4388128380","https://openalex.org/W4388691793","https://openalex.org/W4389000971","https://openalex.org/W4389279010","https://openalex.org/W4393003817","https://openalex.org/W4396832466","https://openalex.org/W4400106905","https://openalex.org/W4400142639","https://openalex.org/W4401014543","https://openalex.org/W4404067430","https://openalex.org/W4406320401","https://openalex.org/W6991769740"],"related_works":["https://openalex.org/W2795366572","https://openalex.org/W2886588594","https://openalex.org/W3005214328","https://openalex.org/W2610743940","https://openalex.org/W4312802148","https://openalex.org/W4285553851","https://openalex.org/W4285550479","https://openalex.org/W2003355522","https://openalex.org/W3015739973","https://openalex.org/W4386180833"],"abstract_inverted_index":{"We":[0,107,155],"investigated":[1],"the":[2,35,44,55,58,62,77,84,87,90,94,97,101,111,115,123,132,142,146,151,160,177,194],"presence":[3],"and":[4,79,93,145,164,174,199],"acceptance":[5],"of":[6,11,48,76,83,96,196],"hallucinations":[7,200],"(i.e.,":[8],"accidental":[9],"misinformation)":[10],"an":[12,51],"AI-generated":[13,65,112,133,161,169],"persona":[14,22,66,113,134],"system":[15,67],"that":[16,109,166,182,190],"leverages":[17],"large":[18],"language":[19],"models":[20],"for":[21,128,141,176],"creation":[23],"from":[24],"survey":[25],"data":[26,59,197],"in":[27,159],"a":[28,40,46,69],"54-user":[29],"within-subjects":[30],"experiment.":[31],"After":[32],"interacting":[33],"with":[34],"personas,":[36],"users":[37,88,99,148,167],"were":[38],"given":[39],"task":[41],"to":[42,60,121,149,188],"ask":[43],"personas":[45,56,183,191],"series":[47],"questions,":[49],"including":[50],"unanswerable":[52,102,124,152,178,203],"question,":[53],"meaning":[54],"lacked":[57],"answer":[61,73,122,150],"question.":[63,179],"The":[64],"provided":[68],"plausible":[70],"but":[71],"incorrect":[72,91],"half":[74,82],"(52%)":[75],"time,":[78,98],"more":[80,119,139],"than":[81],"time":[85],"(57%),":[86],"accepted":[89],"answer,":[92],"rest":[95],"answered":[100],"question":[103,125,153],"correctly":[104],"(no":[105],"answer).":[106],"found":[108,165],"when":[110,131,201],"hallucinated,":[114,135],"user":[116,144],"was":[117,137],"significantly":[118,138],"likely":[120,140],"incorrectly.":[126,154],"Also,":[127],"genders":[129],"separately,":[130],"it":[136],"female":[143],"male":[147],"identified":[156],"four":[157],"themes":[158],"persona's":[162,170],"answers":[163,171],"perceive":[168],"as":[172],"long":[173],"unclear":[175],"Findings":[180],"imply":[181],"leveraging":[184],"LLMs":[185],"require":[186],"guardrails":[187],"ensure":[189],"clearly":[192],"state":[193],"possibility":[195],"restrictions":[198],"asked":[202],"questions.":[204]},"counts_by_year":[{"year":2026,"cited_by_count":10},{"year":2025,"cited_by_count":5}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-03-19T00:00:00"}