{"id":"https://openalex.org/W4409721565","doi":"https://doi.org/10.1145/3706599.3720063","title":"Untold Stories: Unveiling the Scarce Contributions of UX Professionals to Usability Issue Discussions of Open Source Software Projects","display_name":"Untold Stories: Unveiling the Scarce Contributions of UX Professionals to Usability Issue Discussions of Open Source Software Projects","publication_year":2025,"publication_date":"2025-04-23","ids":{"openalex":"https://openalex.org/W4409721565","doi":"https://doi.org/10.1145/3706599.3720063"},"language":"en","primary_location":{"id":"doi:10.1145/3706599.3720063","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3706599.3720063","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the Extended Abstracts of the CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["arxiv","crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://arxiv.org/pdf/2502.17263","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5052727341","display_name":"Arghavan Sanei","orcid":"https://orcid.org/0009-0007-9601-8094"},"institutions":[{"id":"https://openalex.org/I45683168","display_name":"Polytechnique Montr\u00e9al","ror":"https://ror.org/05f8d4e86","country_code":"CA","type":"education","lineage":["https://openalex.org/I45683168"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Arghavan Sanei","raw_affiliation_strings":["Polytechnique Montreal, Montreal, Quebec, Canada"],"raw_orcid":"https://orcid.org/0009-0007-9601-8094","affiliations":[{"raw_affiliation_string":"Polytechnique Montreal, Montreal, Quebec, Canada","institution_ids":["https://openalex.org/I45683168"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5101411842","display_name":"Jinghui Cheng","orcid":"https://orcid.org/0000-0002-8474-5290"},"institutions":[{"id":"https://openalex.org/I45683168","display_name":"Polytechnique Montr\u00e9al","ror":"https://ror.org/05f8d4e86","country_code":"CA","type":"education","lineage":["https://openalex.org/I45683168"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Jinghui Cheng","raw_affiliation_strings":["Polytechnique Montreal, Montreal, Quebec, Canada"],"raw_orcid":"https://orcid.org/0000-0002-8474-5290","affiliations":[{"raw_affiliation_string":"Polytechnique Montreal, Montreal, Quebec, Canada","institution_ids":["https://openalex.org/I45683168"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I45683168"],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"6"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11675","display_name":"Open Source Software Innovations","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T11675","display_name":"Open Source Software Innovations","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10260","display_name":"Software Engineering Research","score":0.9973000288009644,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.9965999722480774,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.8622100353240967},{"id":"https://openalex.org/keywords/open-source-software","display_name":"Open source software","score":0.646873950958252},{"id":"https://openalex.org/keywords/open-source","display_name":"Open source","score":0.6374384164810181},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6122440099716187},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.48277464509010315},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.4637129604816437},{"id":"https://openalex.org/keywords/pluralistic-walkthrough","display_name":"Pluralistic walkthrough","score":0.44725775718688965},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.4368177056312561},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.3026037812232971},{"id":"https://openalex.org/keywords/programming-language","display_name":"Programming language","score":0.10876831412315369}],"concepts":[{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.8622100353240967},{"id":"https://openalex.org/C2988343187","wikidata":"https://www.wikidata.org/wiki/Q1130645","display_name":"Open source software","level":3,"score":0.646873950958252},{"id":"https://openalex.org/C3018397939","wikidata":"https://www.wikidata.org/wiki/Q3644502","display_name":"Open source","level":3,"score":0.6374384164810181},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6122440099716187},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.48277464509010315},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.4637129604816437},{"id":"https://openalex.org/C188688815","wikidata":"https://www.wikidata.org/wiki/Q7205541","display_name":"Pluralistic walkthrough","level":3,"score":0.44725775718688965},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.4368177056312561},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.3026037812232971},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.10876831412315369}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1145/3706599.3720063","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3706599.3720063","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the Extended Abstracts of the CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},{"id":"pmh:oai:publications.polymtl.ca:66104","is_oa":false,"landing_page_url":"https://publications.polymtl.ca/66104/","pdf_url":null,"source":{"id":"https://openalex.org/S4306401013","display_name":"PolyPublie (\u00c9cole Polytechnique de Montr\u00e9al)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I45683168","host_organization_name":"Polytechnique Montr\u00e9al","host_organization_lineage":["https://openalex.org/I45683168"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"Communication de conf\u00e9rence"},{"id":"pmh:oai:arXiv.org:2502.17263","is_oa":true,"landing_page_url":"http://arxiv.org/abs/2502.17263","pdf_url":"https://arxiv.org/pdf/2502.17263","source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"text"}],"best_oa_location":{"id":"pmh:oai:arXiv.org:2502.17263","is_oa":true,"landing_page_url":"http://arxiv.org/abs/2502.17263","pdf_url":"https://arxiv.org/pdf/2502.17263","source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"text"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/17","display_name":"Partnerships for the goals","score":0.4099999964237213}],"awards":[],"funders":[{"id":"https://openalex.org/F4320306151","display_name":"Alfred P. Sloan Foundation","ror":"https://ror.org/052csg198"},{"id":"https://openalex.org/F4320334593","display_name":"Natural Sciences and Engineering Research Council of Canada","ror":"https://ror.org/01h531d29"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":14,"referenced_works":["https://openalex.org/W1502456417","https://openalex.org/W1527661510","https://openalex.org/W1613383506","https://openalex.org/W2142225512","https://openalex.org/W2740947917","https://openalex.org/W2798947808","https://openalex.org/W3042738544","https://openalex.org/W3153577847","https://openalex.org/W3174213053","https://openalex.org/W4224468214","https://openalex.org/W4312384302","https://openalex.org/W4319879319","https://openalex.org/W4385681195","https://openalex.org/W4396230887"],"related_works":["https://openalex.org/W2113966600","https://openalex.org/W4376877853","https://openalex.org/W1493891899","https://openalex.org/W2171288728","https://openalex.org/W4250928611","https://openalex.org/W166480398","https://openalex.org/W1612808768","https://openalex.org/W167327709","https://openalex.org/W1977393088","https://openalex.org/W4387839566"],"abstract_inverted_index":{"Previous":[0],"work":[1],"established":[2],"that":[3],"open":[4],"source":[5],"software":[6,25],"(OSS)":[7],"projects":[8],"can":[9],"benefit":[10],"from":[11,59,122],"the":[12,117],"involvement":[13,132],"of":[14,88],"UX":[15,66,82,130],"professionals,":[16],"who":[17],"offer":[18],"user-centric":[19],"perspectives":[20],"and":[21,37,72,94,110,139],"contributions":[22],"to":[23,70,79,106,136],"improve":[24,137],"usability.":[26],"However,":[27],"their":[28,92],"participation":[29],"in":[30,104,112,133],"OSS":[31,61,134],"issue":[32],"discussions":[33,105],"(places":[34],"where":[35],"design":[36],"implementation":[38],"decisions":[39],"are":[40,49],"often":[41],"made)":[42],"is":[43],"relatively":[44],"scarce":[45],"since":[46],"those":[47],"platforms":[48],"created":[50],"with":[51],"a":[52,56,85],"developer-centric":[53],"mindset.":[54],"Analyzing":[55],"dataset":[57],"sampled":[58],"five":[60],"projects,":[62],"this":[63,123],"study":[64,124],"identifies":[65],"professionals'":[67,131],"distinct":[68],"approaches":[69],"raising":[71],"following":[73,114],"up":[74,115],"on":[75,116],"usability":[76,89,138],"issues.":[77],"Compared":[78],"other":[80],"contributors,":[81],"professionals":[83],"addressed":[84],"broader":[86],"range":[87],"issues,":[90],"well-supported":[91],"stances,":[93],"were":[95],"more":[96],"factual":[97],"than":[98],"emotional.":[99],"They":[100],"also":[101],"actively":[102],"engage":[103],"provide":[107,125],"additional":[108],"insights":[109,127],"clarifications":[111],"comments":[113],"issues":[118],"they":[119],"posted.":[120],"Results":[121],"useful":[126],"for":[128],"increasing":[129],"communities":[135],"end-user":[140],"satisfaction.":[141]},"counts_by_year":[{"year":2026,"cited_by_count":1}],"updated_date":"2026-07-14T23:27:15.235271","created_date":"2025-10-10T00:00:00"}
