{"id":"https://openalex.org/W4409768666","doi":"https://doi.org/10.1145/3706598.3713593","title":"Understanding Public Agencies' Expectations and Realities of AI-Driven Chatbots for Public Health Monitoring","display_name":"Understanding Public Agencies' Expectations and Realities of AI-Driven Chatbots for Public Health Monitoring","publication_year":2025,"publication_date":"2025-04-24","ids":{"openalex":"https://openalex.org/W4409768666","doi":"https://doi.org/10.1145/3706598.3713593"},"language":"en","primary_location":{"id":"doi:10.1145/3706598.3713593","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3706598.3713593","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://doi.org/10.1145/3706598.3713593","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5015228589","display_name":"Eunkyung Jo","orcid":"https://orcid.org/0000-0002-6494-3396"},"institutions":[{"id":"https://openalex.org/I204250578","display_name":"University of California, Irvine","ror":"https://ror.org/04gyf1771","country_code":"US","type":"education","lineage":["https://openalex.org/I204250578"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Eunkyung Jo","raw_affiliation_strings":["University of California, Irvine, California, USA"],"raw_orcid":"https://orcid.org/0000-0002-6494-3396","affiliations":[{"raw_affiliation_string":"University of California, Irvine, California, USA","institution_ids":["https://openalex.org/I204250578"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5062848438","display_name":"Young\u2010Ho Kim","orcid":"https://orcid.org/0000-0002-2681-2774"},"institutions":[{"id":"https://openalex.org/I4405260609","display_name":"NAVER Cloud (South Korea)","ror":"https://ror.org/041051y78","country_code":"KR","type":"company","lineage":["https://openalex.org/I4405260609","https://openalex.org/I60922564"]},{"id":"https://openalex.org/I60922564","display_name":"Naver (South Korea)","ror":"https://ror.org/04nzrnx83","country_code":"KR","type":"company","lineage":["https://openalex.org/I60922564"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Young-Ho Kim","raw_affiliation_strings":["NAVER AI Lab, Seongnam, Gyeonggi, Republic of Korea"],"raw_orcid":"https://orcid.org/0000-0002-2681-2774","affiliations":[{"raw_affiliation_string":"NAVER AI Lab, Seongnam, Gyeonggi, Republic of Korea","institution_ids":["https://openalex.org/I4405260609","https://openalex.org/I60922564"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5117294679","display_name":"Sang-Houn Ok","orcid":null},"institutions":[{"id":"https://openalex.org/I4405260609","display_name":"NAVER Cloud (South Korea)","ror":"https://ror.org/041051y78","country_code":"KR","type":"company","lineage":["https://openalex.org/I4405260609","https://openalex.org/I60922564"]},{"id":"https://openalex.org/I60922564","display_name":"Naver (South Korea)","ror":"https://ror.org/04nzrnx83","country_code":"KR","type":"company","lineage":["https://openalex.org/I60922564"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Sang-Houn Ok","raw_affiliation_strings":["NAVER Cloud, Seongnam, Gyeonggi, Republic of Korea"],"raw_orcid":"https://orcid.org/0009-0002-3954-9810","affiliations":[{"raw_affiliation_string":"NAVER Cloud, Seongnam, Gyeonggi, Republic of Korea","institution_ids":["https://openalex.org/I4405260609","https://openalex.org/I60922564"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5088906729","display_name":"Daniel A. Epstein","orcid":"https://orcid.org/0000-0002-2657-6345"},"institutions":[{"id":"https://openalex.org/I204250578","display_name":"University of California, Irvine","ror":"https://ror.org/04gyf1771","country_code":"US","type":"education","lineage":["https://openalex.org/I204250578"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Daniel A. Epstein","raw_affiliation_strings":["University of California, Irvine, California, USA"],"raw_orcid":"https://orcid.org/0000-0002-2657-6345","affiliations":[{"raw_affiliation_string":"University of California, Irvine, California, USA","institution_ids":["https://openalex.org/I204250578"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"17"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13194","display_name":"ICT in Developing Communities","score":0.9847999811172485,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T13194","display_name":"ICT in Developing Communities","score":0.9847999811172485,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10803","display_name":"Innovative Human-Technology Interaction","score":0.9769999980926514,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11045","display_name":"Privacy, Security, and Data Protection","score":0.9670000076293945,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/public-health","display_name":"Public health","score":0.5492919087409973},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.45077750086784363},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.3782556653022766},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.33941650390625},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.3208547532558441},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.31848475337028503},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.18229541182518005},{"id":"https://openalex.org/keywords/nursing","display_name":"Nursing","score":0.09283483028411865}],"concepts":[{"id":"https://openalex.org/C138816342","wikidata":"https://www.wikidata.org/wiki/Q189603","display_name":"Public health","level":2,"score":0.5492919087409973},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.45077750086784363},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.3782556653022766},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.33941650390625},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3208547532558441},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.31848475337028503},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.18229541182518005},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.09283483028411865}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3706598.3713593","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3706598.3713593","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.1145/3706598.3713593","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3706598.3713593","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G4108676629","display_name":null,"funder_award_id":"IIS-2237389","funder_id":"https://openalex.org/F4320306076","funder_display_name":"National Science Foundation"}],"funders":[{"id":"https://openalex.org/F4320306076","display_name":"National Science Foundation","ror":"https://ror.org/021nxhr62"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":81,"referenced_works":["https://openalex.org/W1947353191","https://openalex.org/W1964450454","https://openalex.org/W2001692442","https://openalex.org/W2003594245","https://openalex.org/W2010875089","https://openalex.org/W2034888853","https://openalex.org/W2054221741","https://openalex.org/W2059633625","https://openalex.org/W2061314343","https://openalex.org/W2114469472","https://openalex.org/W2123755352","https://openalex.org/W2134114270","https://openalex.org/W2141961047","https://openalex.org/W2143654742","https://openalex.org/W2144410017","https://openalex.org/W2148926368","https://openalex.org/W2159923775","https://openalex.org/W2163898545","https://openalex.org/W2396614874","https://openalex.org/W2515832977","https://openalex.org/W2588206467","https://openalex.org/W2594501308","https://openalex.org/W2610498266","https://openalex.org/W2611075486","https://openalex.org/W2770518840","https://openalex.org/W2848126713","https://openalex.org/W2891207099","https://openalex.org/W2898668935","https://openalex.org/W2898898463","https://openalex.org/W2899052597","https://openalex.org/W2913477758","https://openalex.org/W2914320791","https://openalex.org/W2941540847","https://openalex.org/W2942227409","https://openalex.org/W2950504429","https://openalex.org/W2964113898","https://openalex.org/W2974702374","https://openalex.org/W2988404405","https://openalex.org/W3007934595","https://openalex.org/W3031777286","https://openalex.org/W3043899120","https://openalex.org/W3095415574","https://openalex.org/W3099991607","https://openalex.org/W3126632784","https://openalex.org/W3157264954","https://openalex.org/W3158077735","https://openalex.org/W3160458345","https://openalex.org/W3161117915","https://openalex.org/W3162123356","https://openalex.org/W3162643724","https://openalex.org/W3163696583","https://openalex.org/W3177279645","https://openalex.org/W3199103179","https://openalex.org/W3205805977","https://openalex.org/W4224979805","https://openalex.org/W4225001143","https://openalex.org/W4225087472","https://openalex.org/W4225388974","https://openalex.org/W4229506649","https://openalex.org/W4250279772","https://openalex.org/W4280569846","https://openalex.org/W4281939280","https://openalex.org/W4283447079","https://openalex.org/W4309617721","https://openalex.org/W4309618173","https://openalex.org/W4309619009","https://openalex.org/W4327990559","https://openalex.org/W4366003209","https://openalex.org/W4366003814","https://openalex.org/W4366547637","https://openalex.org/W4366591012","https://openalex.org/W4366597977","https://openalex.org/W4385573343","https://openalex.org/W4387344747","https://openalex.org/W4387344842","https://openalex.org/W4392011662","https://openalex.org/W4392537149","https://openalex.org/W4394774468","https://openalex.org/W4396832575","https://openalex.org/W4396833135","https://openalex.org/W4404173048"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W2061493318","https://openalex.org/W2033429811","https://openalex.org/W2059080830","https://openalex.org/W2791440297","https://openalex.org/W1889529075","https://openalex.org/W1520988701","https://openalex.org/W2089564462"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":3}],"updated_date":"2026-07-22T07:51:19.307946","created_date":"2025-10-10T00:00:00"}
