{"id":"https://openalex.org/W4411464992","doi":"https://doi.org/10.1145/3703412.3703433","title":"AI Enhanced Ticket Management System for optimized Support","display_name":"AI Enhanced Ticket Management System for optimized Support","publication_year":2024,"publication_date":"2024-10-08","ids":{"openalex":"https://openalex.org/W4411464992","doi":"https://doi.org/10.1145/3703412.3703433"},"language":"en","primary_location":{"id":"doi:10.1145/3703412.3703433","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3703412.3703433","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3703412.3703433?download=true","source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 4th International Conference on AI-ML Systems","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://dl.acm.org/doi/pdf/10.1145/3703412.3703433?download=true","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5118574512","display_name":"Shubham Jain","orcid":null},"institutions":[{"id":"https://openalex.org/I4210135298","display_name":"Jensen Hughes (United States)","ror":"https://ror.org/033wnbm63","country_code":"US","type":"company","lineage":["https://openalex.org/I4210135298"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Shubham Jain","raw_affiliation_strings":["Hughes Systique, Gurugram, IN"],"raw_orcid":"https://orcid.org/0009-0007-2800-2023","affiliations":[{"raw_affiliation_string":"Hughes Systique, Gurugram, IN","institution_ids":["https://openalex.org/I4210135298"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5118451906","display_name":"Amit Gupta","orcid":null},"institutions":[{"id":"https://openalex.org/I4210135298","display_name":"Jensen Hughes (United States)","ror":"https://ror.org/033wnbm63","country_code":"US","type":"company","lineage":["https://openalex.org/I4210135298"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Amit Gupta","raw_affiliation_strings":["Hughes Systique, Gurugram, IN"],"raw_orcid":"https://orcid.org/0009-0003-8388-6272","affiliations":[{"raw_affiliation_string":"Hughes Systique, Gurugram, IN","institution_ids":["https://openalex.org/I4210135298"]}]},{"author_position":"last","author":{"id":null,"display_name":"Kumari Neha","orcid":"https://orcid.org/0009-0005-9319-6018"},"institutions":[{"id":"https://openalex.org/I4210135298","display_name":"Jensen Hughes (United States)","ror":"https://ror.org/033wnbm63","country_code":"US","type":"company","lineage":["https://openalex.org/I4210135298"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Kumari Neha","raw_affiliation_strings":["Hughes Systique, Gurugram, IN"],"raw_orcid":"https://orcid.org/0009-0005-9319-6018","affiliations":[{"raw_affiliation_string":"Hughes Systique, Gurugram, IN","institution_ids":["https://openalex.org/I4210135298"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5118574512"],"corresponding_institution_ids":["https://openalex.org/I4210135298"],"apc_list":null,"apc_paid":null,"fwci":0.4762,"has_fulltext":true,"cited_by_count":2,"citation_normalized_percentile":{"value":0.67386475,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":95,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"7"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10444","display_name":"Context-Aware Activity Recognition Systems","score":0.9646000266075134,"subfield":{"id":"https://openalex.org/subfields/1707","display_name":"Computer Vision and Pattern Recognition"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10444","display_name":"Context-Aware Activity Recognition Systems","score":0.9646000266075134,"subfield":{"id":"https://openalex.org/subfields/1707","display_name":"Computer Vision and Pattern Recognition"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11396","display_name":"Artificial Intelligence in Healthcare","score":0.9308000206947327,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11719","display_name":"Data Quality and Management","score":0.926800012588501,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/ticket","display_name":"Ticket","score":0.8219406604766846},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6242930889129639},{"id":"https://openalex.org/keywords/computer-network","display_name":"Computer network","score":0.16436052322387695}],"concepts":[{"id":"https://openalex.org/C2776540713","wikidata":"https://www.wikidata.org/wiki/Q7800647","display_name":"Ticket","level":2,"score":0.8219406604766846},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6242930889129639},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.16436052322387695}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3703412.3703433","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3703412.3703433","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3703412.3703433?download=true","source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 4th International Conference on AI-ML Systems","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.1145/3703412.3703433","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3703412.3703433","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3703412.3703433?download=true","source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 4th International Conference on AI-ML Systems","raw_type":"proceedings-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":false},"content_urls":{"pdf":"https://content.openalex.org/works/W4411464992.pdf"},"referenced_works_count":12,"referenced_works":["https://openalex.org/W1992419399","https://openalex.org/W2158703410","https://openalex.org/W2812904942","https://openalex.org/W2896457183","https://openalex.org/W2899201533","https://openalex.org/W3000429007","https://openalex.org/W3202727304","https://openalex.org/W4377078148","https://openalex.org/W4380450606","https://openalex.org/W4410112132","https://openalex.org/W6607995244","https://openalex.org/W6778883912"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W132856376","https://openalex.org/W4288388931","https://openalex.org/W2892636954","https://openalex.org/W4375841483","https://openalex.org/W4206805925","https://openalex.org/W2022874741","https://openalex.org/W2364431604"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":2}],"updated_date":"2026-03-11T06:11:40.159057","created_date":"2025-10-10T00:00:00"}