{"id":"https://openalex.org/W4403619423","doi":"https://doi.org/10.1145/3701041","title":"Improving Workplace Well-being in Modern Organizations: A Review of Large Language Model-based Mental Health Chatbots","display_name":"Improving Workplace Well-being in Modern Organizations: A Review of Large Language Model-based Mental Health Chatbots","publication_year":2024,"publication_date":"2024-10-22","ids":{"openalex":"https://openalex.org/W4403619423","doi":"https://doi.org/10.1145/3701041"},"language":"en","primary_location":{"id":"doi:10.1145/3701041","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3701041","pdf_url":null,"source":{"id":"https://openalex.org/S4210170305","display_name":"ACM Transactions on Management Information Systems","issn_l":"2158-656X","issn":["2158-656X","2158-6578"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ACM Transactions on Management Information Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5102549469","display_name":"Aijia Yuan","orcid":"https://orcid.org/0009-0005-9364-9144"},"institutions":[{"id":"https://openalex.org/I4210119109","display_name":"Indiana University Bloomington","ror":"https://ror.org/02k40bc56","country_code":"US","type":"education","lineage":["https://openalex.org/I4210119109","https://openalex.org/I592451"]},{"id":"https://openalex.org/I4210164544","display_name":"Health Decision Technologies (United States)","ror":"https://ror.org/05mc59k43","country_code":"US","type":"company","lineage":["https://openalex.org/I4210164544"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Aijia Yuan","raw_affiliation_strings":["Department of Operations and Decision Technologies, Indiana University, Bloomington, United States"],"raw_orcid":"https://orcid.org/0009-0005-9364-9144","affiliations":[{"raw_affiliation_string":"Department of Operations and Decision Technologies, Indiana University, Bloomington, United States","institution_ids":["https://openalex.org/I4210119109","https://openalex.org/I4210164544"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5063655429","display_name":"Edlin Garcia Colato","orcid":"https://orcid.org/0000-0002-6927-120X"},"institutions":[{"id":"https://openalex.org/I4210119109","display_name":"Indiana University Bloomington","ror":"https://ror.org/02k40bc56","country_code":"US","type":"education","lineage":["https://openalex.org/I4210119109","https://openalex.org/I592451"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Edlin Garcia Colato","raw_affiliation_strings":["School of Public Health, Indiana University, Bloomington, United States"],"raw_orcid":"https://orcid.org/0000-0002-6927-120X","affiliations":[{"raw_affiliation_string":"School of Public Health, Indiana University, Bloomington, United States","institution_ids":["https://openalex.org/I4210119109"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5007941468","display_name":"Bernice A. Pescosolido","orcid":"https://orcid.org/0000-0002-3690-5878"},"institutions":[{"id":"https://openalex.org/I4210119109","display_name":"Indiana University Bloomington","ror":"https://ror.org/02k40bc56","country_code":"US","type":"education","lineage":["https://openalex.org/I4210119109","https://openalex.org/I592451"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Bernice Pescosolido","raw_affiliation_strings":["Department of Sociology, Indiana University, Bloomington, United States"],"raw_orcid":"https://orcid.org/0000-0002-3690-5878","affiliations":[{"raw_affiliation_string":"Department of Sociology, Indiana University, Bloomington, United States","institution_ids":["https://openalex.org/I4210119109"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Hyunju Song","orcid":"https://orcid.org/0009-0008-0656-2879"},"institutions":[{"id":"https://openalex.org/I4210119109","display_name":"Indiana University Bloomington","ror":"https://ror.org/02k40bc56","country_code":"US","type":"education","lineage":["https://openalex.org/I4210119109","https://openalex.org/I592451"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Hyunju Song","raw_affiliation_strings":["Luddy School of Informatics, Computing, and Engineering, Indiana University, Bloomington, United States"],"raw_orcid":"https://orcid.org/0009-0008-0656-2879","affiliations":[{"raw_affiliation_string":"Luddy School of Informatics, Computing, and Engineering, Indiana University, Bloomington, United States","institution_ids":["https://openalex.org/I4210119109"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5038811607","display_name":"Sagar Samtani","orcid":"https://orcid.org/0000-0002-4513-805X"},"institutions":[{"id":"https://openalex.org/I4210119109","display_name":"Indiana University Bloomington","ror":"https://ror.org/02k40bc56","country_code":"US","type":"education","lineage":["https://openalex.org/I4210119109","https://openalex.org/I592451"]},{"id":"https://openalex.org/I4210164544","display_name":"Health Decision Technologies (United States)","ror":"https://ror.org/05mc59k43","country_code":"US","type":"company","lineage":["https://openalex.org/I4210164544"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Sagar Samtani","raw_affiliation_strings":["Department of Operations and Decision Technologies, Indiana University, Bloomington, United States"],"raw_orcid":"https://orcid.org/0000-0002-4513-805X","affiliations":[{"raw_affiliation_string":"Department of Operations and Decision Technologies, Indiana University, Bloomington, United States","institution_ids":["https://openalex.org/I4210119109","https://openalex.org/I4210164544"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":17.6557,"has_fulltext":false,"cited_by_count":60,"citation_normalized_percentile":{"value":0.99565757,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":99,"max":100},"biblio":{"volume":"16","issue":"1","first_page":"1","last_page":"26"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11519","display_name":"Digital Mental Health Interventions","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11519","display_name":"Digital Mental Health Interventions","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12488","display_name":"Mental Health via Writing","score":0.9973000288009644,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13283","display_name":"Mental Health Research Topics","score":0.9937000274658203,"subfield":{"id":"https://openalex.org/subfields/3205","display_name":"Experimental and Cognitive Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/mental-health","display_name":"Mental health","score":0.62794029712677},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.4837210476398468},{"id":"https://openalex.org/keywords/mental-model","display_name":"Mental model","score":0.4823024272918701},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3478674292564392},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.31763893365859985},{"id":"https://openalex.org/keywords/cognitive-science","display_name":"Cognitive science","score":0.2667999267578125},{"id":"https://openalex.org/keywords/psychiatry","display_name":"Psychiatry","score":0.21179074048995972}],"concepts":[{"id":"https://openalex.org/C134362201","wikidata":"https://www.wikidata.org/wiki/Q317309","display_name":"Mental health","level":2,"score":0.62794029712677},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4837210476398468},{"id":"https://openalex.org/C2982912361","wikidata":"https://www.wikidata.org/wiki/Q1851867","display_name":"Mental model","level":2,"score":0.4823024272918701},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3478674292564392},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.31763893365859985},{"id":"https://openalex.org/C188147891","wikidata":"https://www.wikidata.org/wiki/Q147638","display_name":"Cognitive science","level":1,"score":0.2667999267578125},{"id":"https://openalex.org/C118552586","wikidata":"https://www.wikidata.org/wiki/Q7867","display_name":"Psychiatry","level":1,"score":0.21179074048995972}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3701041","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3701041","pdf_url":null,"source":{"id":"https://openalex.org/S4210170305","display_name":"ACM Transactions on Management Information Systems","issn_l":"2158-656X","issn":["2158-656X","2158-6578"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ACM Transactions on Management Information Systems","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":104,"referenced_works":["https://openalex.org/W1964157254","https://openalex.org/W2058373514","https://openalex.org/W2065338371","https://openalex.org/W2066391335","https://openalex.org/W2074595192","https://openalex.org/W2083000865","https://openalex.org/W2100506586","https://openalex.org/W2118023920","https://openalex.org/W2123301721","https://openalex.org/W2142309019","https://openalex.org/W2576683119","https://openalex.org/W2623779865","https://openalex.org/W2732330899","https://openalex.org/W2761896474","https://openalex.org/W2824344780","https://openalex.org/W2888093627","https://openalex.org/W2895995041","https://openalex.org/W2899991543","https://openalex.org/W2914084521","https://openalex.org/W2914291471","https://openalex.org/W2914508493","https://openalex.org/W2922711788","https://openalex.org/W2975920545","https://openalex.org/W2977128309","https://openalex.org/W2979417040","https://openalex.org/W2985491257","https://openalex.org/W3010449928","https://openalex.org/W3022528244","https://openalex.org/W3033150304","https://openalex.org/W3034131594","https://openalex.org/W3093112776","https://openalex.org/W3110719530","https://openalex.org/W3115692466","https://openalex.org/W3158183550","https://openalex.org/W3163717399","https://openalex.org/W3166781883","https://openalex.org/W3173541742","https://openalex.org/W3176281181","https://openalex.org/W3184059104","https://openalex.org/W3185269176","https://openalex.org/W3198460693","https://openalex.org/W4211246466","https://openalex.org/W4224051134","https://openalex.org/W4224308101","https://openalex.org/W4225949357","https://openalex.org/W4226278401","https://openalex.org/W4292230838","https://openalex.org/W4295857769","https://openalex.org/W4296509688","https://openalex.org/W4304697829","https://openalex.org/W4304758258","https://openalex.org/W4308687068","https://openalex.org/W4311887664","https://openalex.org/W4312204748","https://openalex.org/W4312553419","https://openalex.org/W4313656140","https://openalex.org/W4360871682","https://openalex.org/W4366548761","https://openalex.org/W4366591012","https://openalex.org/W4367593256","https://openalex.org/W4372260611","https://openalex.org/W4377084726","https://openalex.org/W4377291971","https://openalex.org/W4382776712","https://openalex.org/W4382918229","https://openalex.org/W4383860339","https://openalex.org/W4384561707","https://openalex.org/W4384926409","https://openalex.org/W4385010037","https://openalex.org/W4385227045","https://openalex.org/W4385373745","https://openalex.org/W4385473492","https://openalex.org/W4385571124","https://openalex.org/W4386304195","https://openalex.org/W4387038010","https://openalex.org/W4387075354","https://openalex.org/W4387617694","https://openalex.org/W4387703259","https://openalex.org/W4387753779","https://openalex.org/W4388500687","https://openalex.org/W4388708748","https://openalex.org/W4388725733","https://openalex.org/W4389180454","https://openalex.org/W4389565369","https://openalex.org/W4389923012","https://openalex.org/W4389934892","https://openalex.org/W4390963115","https://openalex.org/W4391769082","https://openalex.org/W4395686652","https://openalex.org/W4396723505","https://openalex.org/W4396831660","https://openalex.org/W4396908613","https://openalex.org/W4399199184","https://openalex.org/W4400118952","https://openalex.org/W4400412362","https://openalex.org/W4401610832","https://openalex.org/W4401863339","https://openalex.org/W6787522571","https://openalex.org/W6796702293","https://openalex.org/W6810081322","https://openalex.org/W6845921028","https://openalex.org/W6852800892","https://openalex.org/W6857563048","https://openalex.org/W6898505805"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W4391913857","https://openalex.org/W2358668433","https://openalex.org/W4396701345","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W4396696052"],"abstract_inverted_index":{"The":[0,139],"global":[1],"rise":[2],"in":[3,7,52,81,158],"mental":[4,21,43,48,82,96,105,131,188,200],"disorders,":[5],"particularly":[6],"workplaces,":[8],"necessitated":[9],"innovative":[10],"and":[11,36,77,110,121,153,175],"scalable":[12],"solutions":[13],"for":[14,31,118,129,194],"delivering":[15],"therapy.":[16,45],"Large":[17],"Language":[18],"Model":[19],"(LLM)-based":[20],"health":[22,44,49,83,189,201],"chatbots":[23,50,84,114],"have":[24],"rapidly":[25],"emerged":[26],"as":[27],"a":[28,163,178],"promising":[29],"tool":[30],"overcoming":[32],"the":[33,75,86,172],"time,":[34],"cost,":[35],"accessibility":[37],"constraints":[38],"often":[39,124],"associated":[40],"with":[41,55,149],"traditional":[42,150],"However,":[46],"LLM-based":[47,101,168,187],"are":[51,115,136],"their":[53,60,142],"nascency,":[54],"significant":[56],"opportunities":[57],"to":[58,62,73,198],"enhance":[59],"capabilities":[61,126],"operate":[63],"within":[64],"organizational":[65,159],"contexts.":[66],"To":[67],"this":[68,70],"end,":[69],"research":[71,164,196],"seeks":[72],"examine":[74],"role":[76],"development":[78],"of":[79,166,186],"LLMs":[80],"over":[85,94],"past":[87],"half-decade.":[88],"Through":[89],"our":[90],"review,":[91],"we":[92],"identified":[93,173],"50":[95],"health-related":[97],"chatbots,":[98],"including":[99],"22":[100],"models":[102],"targeting":[103],"general":[104],"health,":[106,132],"depression,":[107],"anxiety,":[108],"stress,":[109],"suicide":[111],"ideation.":[112],"These":[113],"primarily":[116],"used":[117],"emotional":[119],"support":[120],"guidance":[122],"but":[123],"lack":[125],"specifically":[127],"designed":[128],"workplace":[130,199],"where":[133],"such":[134],"issues":[135],"increasingly":[137],"prevalent.":[138],"review":[140],"covers":[141],"development,":[143],"applications,":[144],"evaluation,":[145],"ethical":[146],"concerns,":[147],"integration":[148],"services,":[151],"LLM-as-a-Service,":[152],"various":[154],"other":[155],"business":[156],"implications":[157],"settings.":[160],"We":[161,191],"provide":[162],"illustration":[165],"how":[167],"approaches":[169],"could":[170,181],"overcome":[171],"limitations":[174],"also":[176],"offer":[177,192],"system":[179],"that":[180],"help":[182],"facilitate":[183],"systematic":[184],"evaluation":[185],"chatbots.":[190],"suggestions":[193],"future":[195],"tailored":[197],"needs.":[202]},"counts_by_year":[{"year":2026,"cited_by_count":29},{"year":2025,"cited_by_count":31}],"updated_date":"2026-08-13T07:04:57.449891","created_date":"2025-10-10T00:00:00"}