{"id":"https://openalex.org/W4405200133","doi":"https://doi.org/10.1145/3698062.3698093","title":"Analyzing Use Intentions for Health-Diagnostic Chatbots: An Extended Technology Acceptance Model Approach","display_name":"Analyzing Use Intentions for Health-Diagnostic Chatbots: An Extended Technology Acceptance Model Approach","publication_year":2024,"publication_date":"2024-09-13","ids":{"openalex":"https://openalex.org/W4405200133","doi":"https://doi.org/10.1145/3698062.3698093"},"language":"en","primary_location":{"id":"doi:10.1145/3698062.3698093","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3698062.3698093","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2024 The 6th World Symposium on Software Engineering (WSSE)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://doi.org/10.1145/3698062.3698093","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5103190721","display_name":"Wei Ming Pang","orcid":"https://orcid.org/0000-0002-3710-7595"},"institutions":[{"id":"https://openalex.org/I173029219","display_name":"Multimedia University","ror":"https://ror.org/04zrbnc33","country_code":"MY","type":"education","lineage":["https://openalex.org/I173029219"]}],"countries":["MY"],"is_corresponding":true,"raw_author_name":"Wei Ming Pang","raw_affiliation_strings":["Faculty of Information Science and Technology, Multimedia University, Melaka, Malaysia"],"raw_orcid":"https://orcid.org/0000-0002-3710-7595","affiliations":[{"raw_affiliation_string":"Faculty of Information Science and Technology, Multimedia University, Melaka, Malaysia","institution_ids":["https://openalex.org/I173029219"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5000854361","display_name":"Tze Wei Liew","orcid":"https://orcid.org/0000-0003-0153-8649"},"institutions":[{"id":"https://openalex.org/I173029219","display_name":"Multimedia University","ror":"https://ror.org/04zrbnc33","country_code":"MY","type":"education","lineage":["https://openalex.org/I173029219"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Tze Wei Liew","raw_affiliation_strings":["Faculty of Business, Multimedia University, Melaka, Malaysia"],"raw_orcid":"https://orcid.org/0000-0003-0153-8649","affiliations":[{"raw_affiliation_string":"Faculty of Business, Multimedia University, Melaka, Malaysia","institution_ids":["https://openalex.org/I173029219"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5015427668","display_name":"Su-Mae Tan","orcid":"https://orcid.org/0000-0002-1382-5592"},"institutions":[{"id":"https://openalex.org/I173029219","display_name":"Multimedia University","ror":"https://ror.org/04zrbnc33","country_code":"MY","type":"education","lineage":["https://openalex.org/I173029219"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Su-Mae Tan","raw_affiliation_strings":["Faculty of Information Science and Technology, Multimedia University, Melaka, Malaysia"],"raw_orcid":"https://orcid.org/0000-0002-1382-5592","affiliations":[{"raw_affiliation_string":"Faculty of Information Science and Technology, Multimedia University, Melaka, Malaysia","institution_ids":["https://openalex.org/I173029219"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5047137508","display_name":"Siew Chein Teo","orcid":"https://orcid.org/0000-0002-5707-644X"},"institutions":[{"id":"https://openalex.org/I173029219","display_name":"Multimedia University","ror":"https://ror.org/04zrbnc33","country_code":"MY","type":"education","lineage":["https://openalex.org/I173029219"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Siew Chein Teo","raw_affiliation_strings":["Faculty of Business, Multimedia University, Melaka, Malaysia"],"raw_orcid":"https://orcid.org/0000-0002-5707-644X","affiliations":[{"raw_affiliation_string":"Faculty of Business, Multimedia University, Melaka, Malaysia","institution_ids":["https://openalex.org/I173029219"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5077294697","display_name":"Yi Yong Lee","orcid":"https://orcid.org/0000-0001-7383-2738"},"institutions":[{"id":"https://openalex.org/I173029219","display_name":"Multimedia University","ror":"https://ror.org/04zrbnc33","country_code":"MY","type":"education","lineage":["https://openalex.org/I173029219"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Yi Yong Lee","raw_affiliation_strings":["Faculty of Business, Multimedia University, Melaka, Malaysia"],"raw_orcid":"https://orcid.org/0000-0001-7383-2738","affiliations":[{"raw_affiliation_string":"Faculty of Business, Multimedia University, Melaka, Malaysia","institution_ids":["https://openalex.org/I173029219"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5115067198","display_name":"Tze Qing Lim","orcid":null},"institutions":[{"id":"https://openalex.org/I173029219","display_name":"Multimedia University","ror":"https://ror.org/04zrbnc33","country_code":"MY","type":"education","lineage":["https://openalex.org/I173029219"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Tze Qing Lim","raw_affiliation_strings":["Faculty of Business, Multimedia University, Melaka, Malaysia"],"raw_orcid":"https://orcid.org/0009-0008-7215-6764","affiliations":[{"raw_affiliation_string":"Faculty of Business, Multimedia University, Melaka, Malaysia","institution_ids":["https://openalex.org/I173029219"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":6,"corresponding_author_ids":["https://openalex.org/A5103190721"],"corresponding_institution_ids":["https://openalex.org/I173029219"],"apc_list":null,"apc_paid":null,"fwci":0.9934,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.81452455,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"208","last_page":"217"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9890000224113464,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11995","display_name":"FinTech, Crowdfunding, Digital Finance","score":0.9758999943733215,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5501440763473511},{"id":"https://openalex.org/keywords/technology-acceptance-model","display_name":"Technology acceptance model","score":0.5145272612571716},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.24025127291679382},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.14242759346961975}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5501440763473511},{"id":"https://openalex.org/C2776185967","wikidata":"https://www.wikidata.org/wiki/Q112945","display_name":"Technology acceptance model","level":3,"score":0.5145272612571716},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.24025127291679382},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.14242759346961975}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/3698062.3698093","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3698062.3698093","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2024 The 6th World Symposium on Software Engineering (WSSE)","raw_type":"proceedings-article"},{"id":"pmh:oai:shdl.mmu.edu.my:13512","is_oa":false,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4377196753","display_name":"Siti Hasmah Digital Library-MMU Institutiona Repository (Multimedia University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I173029219","host_organization_name":"Multimedia University","host_organization_lineage":["https://openalex.org/I173029219"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"NonPeerReviewed"}],"best_oa_location":{"id":"doi:10.1145/3698062.3698093","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3698062.3698093","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2024 The 6th World Symposium on Software Engineering (WSSE)","raw_type":"proceedings-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":70,"referenced_works":["https://openalex.org/W1204404493","https://openalex.org/W1956121295","https://openalex.org/W1987258130","https://openalex.org/W2093548531","https://openalex.org/W2115179573","https://openalex.org/W2147822506","https://openalex.org/W2508383655","https://openalex.org/W2538623560","https://openalex.org/W2760962259","https://openalex.org/W2809671866","https://openalex.org/W2811374795","https://openalex.org/W2904765011","https://openalex.org/W2905810301","https://openalex.org/W2905811773","https://openalex.org/W2913713488","https://openalex.org/W2946937192","https://openalex.org/W2947981458","https://openalex.org/W2953166661","https://openalex.org/W2955829435","https://openalex.org/W2966036629","https://openalex.org/W2969468266","https://openalex.org/W2982207055","https://openalex.org/W2990816695","https://openalex.org/W2991021481","https://openalex.org/W2999080334","https://openalex.org/W3016697724","https://openalex.org/W3025767749","https://openalex.org/W3034219608","https://openalex.org/W3044483028","https://openalex.org/W3089625210","https://openalex.org/W3093020079","https://openalex.org/W3093753128","https://openalex.org/W3105756901","https://openalex.org/W3112307605","https://openalex.org/W3118537488","https://openalex.org/W3124789098","https://openalex.org/W3127605712","https://openalex.org/W3139478811","https://openalex.org/W3148271110","https://openalex.org/W3156218361","https://openalex.org/W3164371714","https://openalex.org/W3170114463","https://openalex.org/W3191354381","https://openalex.org/W3197296032","https://openalex.org/W3197885655","https://openalex.org/W3209114516","https://openalex.org/W4213061753","https://openalex.org/W4213350241","https://openalex.org/W4224988866","https://openalex.org/W4225797136","https://openalex.org/W4235292672","https://openalex.org/W4235678817","https://openalex.org/W4282935187","https://openalex.org/W4283722107","https://openalex.org/W4285166708","https://openalex.org/W4291017740","https://openalex.org/W4293869286","https://openalex.org/W4295539875","https://openalex.org/W4297425260","https://openalex.org/W4300870773","https://openalex.org/W4310480252","https://openalex.org/W4311487064","https://openalex.org/W4313575153","https://openalex.org/W4316363381","https://openalex.org/W4322742528","https://openalex.org/W4362583731","https://openalex.org/W4368617915","https://openalex.org/W4376872703","https://openalex.org/W4386797351","https://openalex.org/W7001847583"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W4391913857","https://openalex.org/W2358668433","https://openalex.org/W4396701345","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W4396696052"],"abstract_inverted_index":{"This":[0],"study":[1,41,89],"investigates":[2],"the":[3,6,21,40,43,63,82,100],"factors":[4],"influencing":[5],"intention":[7,64,83],"to":[8,65,84],"use":[9,66,75,85],"AI-powered":[10,67,104],"health":[11,68,105],"diagnostic":[12,69,106],"chatbots.":[13,70,87],"A":[14],"research":[15],"model":[16,44],"was":[17],"proposed":[18],"based":[19],"on":[20],"Technology":[22],"Acceptance":[23],"Model,":[24],"subjective":[25,55],"norms,":[26,56],"perceived":[27,29,53,57,72,77],"trust,":[28,58],"risk,":[30],"and":[31,59,76],"self-efficacy.":[32],"Using":[33],"Partial":[34],"Least":[35],"Squares":[36],"Structural":[37],"Equation":[38],"Modeling,":[39],"assessed":[42],"with":[45],"274":[46],"valid":[47],"responses.":[48],"The":[49,88],"results":[50],"revealed":[51],"that":[52],"usefulness,":[54],"self-efficacy":[60],"significantly":[61],"influence":[62],"However,":[71],"ease":[73],"of":[74,103],"risk":[78],"did":[79],"not":[80],"impact":[81],"such":[86],"also":[90],"discusses":[91],"how":[92],"these":[93],"findings":[94],"can":[95],"assist":[96],"developers":[97],"in":[98],"promoting":[99],"long-term":[101],"adoption":[102],"chatbots":[107],"among":[108],"potential":[109],"users.":[110]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":1}],"updated_date":"2026-03-27T05:58:40.876381","created_date":"2025-10-10T00:00:00"}
