{"id":"https://openalex.org/W4403413213","doi":"https://doi.org/10.1145/3695652.3695696","title":"Human factors in a high-speed rail dispatch system: how dispatchers differ in coping with uneven taskload distribution","display_name":"Human factors in a high-speed rail dispatch system: how dispatchers differ in coping with uneven taskload distribution","publication_year":2024,"publication_date":"2024-08-23","ids":{"openalex":"https://openalex.org/W4403413213","doi":"https://doi.org/10.1145/3695652.3695696"},"language":"en","primary_location":{"id":"doi:10.1145/3695652.3695696","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3695652.3695696","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2024 7th International Conference on Information Management and Management Science","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5007740600","display_name":"Zhenqi Chen","orcid":"https://orcid.org/0000-0001-5635-843X"},"institutions":[{"id":"https://openalex.org/I4800084","display_name":"Southwest Jiaotong University","ror":"https://ror.org/00hn7w693","country_code":"CN","type":"education","lineage":["https://openalex.org/I4800084"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Zhenqi Chen","raw_affiliation_strings":["School of Transportation and Logistics, Southwest Jiaotong University, China"],"affiliations":[{"raw_affiliation_string":"School of Transportation and Logistics, Southwest Jiaotong University, China","institution_ids":["https://openalex.org/I4800084"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100607271","display_name":"Lei Shi","orcid":"https://orcid.org/0000-0003-1796-0406"},"institutions":[{"id":"https://openalex.org/I4800084","display_name":"Southwest Jiaotong University","ror":"https://ror.org/00hn7w693","country_code":"CN","type":"education","lineage":["https://openalex.org/I4800084"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Lei Shi","raw_affiliation_strings":["School of Transportation and Logistics, Southwest Jiaotong University, China"],"affiliations":[{"raw_affiliation_string":"School of Transportation and Logistics, Southwest Jiaotong University, China","institution_ids":["https://openalex.org/I4800084"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5059106752","display_name":"Jingyu Zhang","orcid":"https://orcid.org/0000-0002-1340-136X"},"institutions":[{"id":"https://openalex.org/I4210131870","display_name":"Institute of Psychology, Chinese Academy of Sciences","ror":"https://ror.org/03j7v5j15","country_code":"CN","type":"facility","lineage":["https://openalex.org/I19820366","https://openalex.org/I4210131870"]},{"id":"https://openalex.org/I4210165038","display_name":"University of Chinese Academy of Sciences","ror":"https://ror.org/05qbk4x57","country_code":"CN","type":"education","lineage":["https://openalex.org/I19820366","https://openalex.org/I4210165038"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Jingyu Zhang","raw_affiliation_strings":["CAS Key Laboratory of Behavioral Science, Institute of Psychology, Chinese Academy of Sciences, China and \rDepartment of Psychology, University of Chinese Academy of Sciences, China"],"affiliations":[{"raw_affiliation_string":"CAS Key Laboratory of Behavioral Science, Institute of Psychology, Chinese Academy of Sciences, China and \rDepartment of Psychology, University of Chinese Academy of Sciences, China","institution_ids":["https://openalex.org/I4210131870","https://openalex.org/I4210165038"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5001102031","display_name":"Qiaofeng Guo","orcid":null},"institutions":[{"id":"https://openalex.org/I4800084","display_name":"Southwest Jiaotong University","ror":"https://ror.org/00hn7w693","country_code":"CN","type":"education","lineage":["https://openalex.org/I4800084"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Qiaofeng Guo","raw_affiliation_strings":["School of Transportation and Logistics, Southwest Jiaotong University, China"],"affiliations":[{"raw_affiliation_string":"School of Transportation and Logistics, Southwest Jiaotong University, China","institution_ids":["https://openalex.org/I4800084"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5103975665","display_name":"Han Zhang","orcid":"https://orcid.org/0000-0002-0467-3558"},"institutions":[{"id":"https://openalex.org/I4210135994","display_name":"China Railway Group (China)","ror":"https://ror.org/03za3eq42","country_code":"CN","type":"company","lineage":["https://openalex.org/I4210135994"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Han Zhang","raw_affiliation_strings":["Transport Dispatching and Command Center, China State Railway Group Co., Ltd, China"],"affiliations":[{"raw_affiliation_string":"Transport Dispatching and Command Center, China State Railway Group Co., Ltd, China","institution_ids":["https://openalex.org/I4210135994"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5109546678","display_name":"Z. Miao","orcid":null},"institutions":[{"id":"https://openalex.org/I4210135994","display_name":"China Railway Group (China)","ror":"https://ror.org/03za3eq42","country_code":"CN","type":"company","lineage":["https://openalex.org/I4210135994"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Zhuo Miao","raw_affiliation_strings":["Transport Dispatching and Command Center, China State Railway Group Co., Ltd, China"],"affiliations":[{"raw_affiliation_string":"Transport Dispatching and Command Center, China State Railway Group Co., Ltd, China","institution_ids":["https://openalex.org/I4210135994"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":6,"corresponding_author_ids":["https://openalex.org/A5007740600"],"corresponding_institution_ids":["https://openalex.org/I4800084"],"apc_list":null,"apc_paid":null,"fwci":0.6441,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.73621933,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":96,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"193","last_page":"198"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10525","display_name":"Human-Automation Interaction and Safety","score":0.9983000159263611,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10525","display_name":"Human-Automation Interaction and Safety","score":0.9983000159263611,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14056","display_name":"Safety Warnings and Signage","score":0.9861999750137329,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10809","display_name":"Occupational Health and Safety Research","score":0.9833999872207642,"subfield":{"id":"https://openalex.org/subfields/3614","display_name":"Radiological and Ultrasound Technology"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.42757272720336914},{"id":"https://openalex.org/keywords/transport-engineering","display_name":"Transport engineering","score":0.3232225775718689},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.16465991735458374}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.42757272720336914},{"id":"https://openalex.org/C22212356","wikidata":"https://www.wikidata.org/wiki/Q775325","display_name":"Transport engineering","level":1,"score":0.3232225775718689},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.16465991735458374}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3695652.3695696","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3695652.3695696","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2024 7th International Conference on Information Management and Management Science","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":13,"referenced_works":["https://openalex.org/W114612135","https://openalex.org/W1982394025","https://openalex.org/W2000180365","https://openalex.org/W2010443904","https://openalex.org/W2037993836","https://openalex.org/W2078854052","https://openalex.org/W2106651119","https://openalex.org/W2131993480","https://openalex.org/W2282564579","https://openalex.org/W2964250919","https://openalex.org/W3104407112","https://openalex.org/W3133909681","https://openalex.org/W3173527543"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W4391913857","https://openalex.org/W2358668433","https://openalex.org/W4396701345","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W4396696052","https://openalex.org/W4402327032"],"abstract_inverted_index":{"The":[0,160,178,272],"uneven":[1],"distribution":[2],"of":[3,21,33,49,82,102,130,142,151,168,172,180,226,235,305,321,350],"taskload,":[4],"is":[5,43,285],"a":[6,30,70,94,109,116,121,280],"key":[7],"feature":[8],"for":[9,45,97,314],"modern":[10],"dispatching":[11,152,192,353],"system":[12,68],"as":[13,69],"the":[14,22,46,67,77,80,99,103,131,136,143,165,169,175,185,188,212,216,227,233,269,299,315,330,334,346,351],"automation":[15],"can":[16,62,341],"function":[17],"well":[18],"in":[19,35,79,120,198,211,268,302],"most":[20],"times":[23],"while":[24,215],"human":[25],"operators":[26],"must":[27],"deal":[28],"with":[29,124,187,203,224],"sharp":[31],"increase":[32],"taskload":[34],"emergent":[36],"situations.":[37],"Given":[38],"this,":[39],"workload":[40,86,117,173,197,257,303],"management":[41,90,258,304],"skills":[42],"important":[44,311],"work":[47,153,209,245],"effectiveness":[48],"dispatchers.":[50,324],"However,":[51],"such":[52],"an":[53,64],"ability":[54],"differs":[55],"across":[56],"different":[57],"dispatchers":[58,129,144,186,202,242],"and":[59,88,157,201,247,254,318,337],"this":[60,236],"difference":[61],"have":[63,243],"impact":[65],"on":[66,85,163,232],"whole.":[71],"This":[72,106,292],"study":[73,107,293],"aims":[74],"to":[75,92,114,250,262,279,297,344],"investigate":[76],"differences":[78,301],"performance":[81],"individual":[83,140,176,290,300],"factors":[84,167,229,332],"perception":[87],"load":[89],"strategies":[91,259],"provide":[93],"scientific":[95],"basis":[96],"ensuring":[98],"smooth":[100],"operation":[101],"HSR":[104,352],"system.":[105,354],"used":[108,343],"2\u00d72":[110],"within-subjects":[111],"experimental":[112],"design":[113,320,349],"conduct":[115],"control":[118],"experiment":[119],"laboratory":[122],"setting":[123],"32":[125],"in-service":[126],"high-speed":[127,306,322],"rail":[128,307,323],"Chengdu":[132],"Railway":[133],"Bureau.":[134],"At":[135],"same":[137],"time,":[138],"basic":[139],"information":[141],"was":[145,162],"collected,":[146],"including":[147],"age,":[148],"education,":[149],"years":[150],"tenure":[154,193],"(dispatching":[155],"tenure)":[156],"skill":[158,205],"level.":[159,177],"focus":[161],"examining":[164],"influencing":[166],"peak-end":[170],"effect":[171,274,336],"at":[174],"results":[179,234],"statistical":[181],"analysis":[182],"show":[183,221],"that":[184,240],"longest":[189],"or":[190],"shortest":[191],"experienced":[194],"lower":[195],"mental":[196],"peak":[199,213],"times,":[200],"higher":[204],"levels":[206],"reflected":[207],"stronger":[208,244],"homeostasis":[210,246],"effects;":[214],"end":[217,273,335],"effects":[218],"did":[219],"not":[220,286],"significant":[222],"correlations":[223],"any":[225],"individual-level":[228],"examined.":[230],"Based":[231],"study,":[237],"we":[238],"conclude":[239],"higher-skilled":[241],"are":[248],"able":[249],"implement":[251],"\u201cpeak":[252],"cutting":[253],"valley":[255],"filling\u201d":[256],"more":[260,277],"effectively":[261],"keep":[263],"workloads":[264],"within":[265],"reasonable":[266],"ranges":[267],"long":[270],"term.":[271],"may":[275],"be":[276,342],"similar":[278],"generalized":[281],"memory":[282],"effect,":[283],"which":[284,309],"significantly":[287],"affected":[288],"by":[289],"differences.":[291],"provides":[294],"empirical":[295],"evidence":[296],"understand":[298],"dispatchers,":[308],"has":[310],"practical":[312],"implications":[313],"selection,":[316],"training,":[317],"job":[319],"Future":[325],"research":[326],"could":[327],"further":[328],"explore":[329],"potential":[331],"affecting":[333],"how":[338],"these":[339],"findings":[340],"optimize":[345],"human-computer":[347],"interaction":[348]},"counts_by_year":[{"year":2026,"cited_by_count":1}],"updated_date":"2026-03-27T05:58:40.876381","created_date":"2025-10-10T00:00:00"}
