{"id":"https://openalex.org/W4403351301","doi":"https://doi.org/10.1145/3695080.3695171","title":"A Study on Factors Influencing Consumers Omni-Channel Usage Intention: Focusing on the Mediation Effect of Relationship Quality","display_name":"A Study on Factors Influencing Consumers Omni-Channel Usage Intention: Focusing on the Mediation Effect of Relationship Quality","publication_year":2024,"publication_date":"2024-07-26","ids":{"openalex":"https://openalex.org/W4403351301","doi":"https://doi.org/10.1145/3695080.3695171"},"language":"en","primary_location":{"id":"doi:10.1145/3695080.3695171","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3695080.3695171","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2024 International Conference on Cloud Computing and Big Data","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Na Zhang","orcid":"https://orcid.org/0009-0000-1484-9492"},"institutions":[{"id":"https://openalex.org/I4210099312","display_name":"Shandong Jiaotong University","ror":"https://ror.org/01848hk04","country_code":"CN","type":"education","lineage":["https://openalex.org/I4210099312"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Na Zhang","raw_affiliation_strings":["Shandong Jiaotong University, China"],"raw_orcid":"https://orcid.org/0009-0000-1484-9492","affiliations":[{"raw_affiliation_string":"Shandong Jiaotong University, China","institution_ids":["https://openalex.org/I4210099312"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5006980656","display_name":"Wenkun Zhang","orcid":"https://orcid.org/0000-0003-0841-7153"},"institutions":[{"id":"https://openalex.org/I4210099312","display_name":"Shandong Jiaotong University","ror":"https://ror.org/01848hk04","country_code":"CN","type":"education","lineage":["https://openalex.org/I4210099312"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Wenkun Zhang","raw_affiliation_strings":["Shandong Jiaotong University, China"],"raw_orcid":"https://orcid.org/0000-0003-0841-7153","affiliations":[{"raw_affiliation_string":"Shandong Jiaotong University, China","institution_ids":["https://openalex.org/I4210099312"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5101272998","display_name":"Tingyu Ji","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Tongtong Ji","raw_affiliation_strings":["Anhui Shenxiang Technology Co., Ltd., China"],"raw_orcid":"https://orcid.org/0009-0008-9438-0820","affiliations":[{"raw_affiliation_string":"Anhui Shenxiang Technology Co., Ltd., China","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4210099312"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.24449972,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"529","last_page":"534"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9958000183105469,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9958000183105469,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9955999851226807,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13169","display_name":"Consumer Perception and Purchasing Behavior","score":0.9866999983787537,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/mediation","display_name":"Mediation","score":0.7347199320793152},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5831674337387085},{"id":"https://openalex.org/keywords/channel","display_name":"Channel (broadcasting)","score":0.5289409756660461},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.4667541980743408},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.37022918462753296},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.12096837162971497},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.08876338601112366}],"concepts":[{"id":"https://openalex.org/C179420905","wikidata":"https://www.wikidata.org/wiki/Q223871","display_name":"Mediation","level":2,"score":0.7347199320793152},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5831674337387085},{"id":"https://openalex.org/C127162648","wikidata":"https://www.wikidata.org/wiki/Q16858953","display_name":"Channel (broadcasting)","level":2,"score":0.5289409756660461},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4667541980743408},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.37022918462753296},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.12096837162971497},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.08876338601112366},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3695080.3695171","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3695080.3695171","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2024 International Conference on Cloud Computing and Big Data","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":7,"referenced_works":["https://openalex.org/W2793509955","https://openalex.org/W2904923113","https://openalex.org/W2912214692","https://openalex.org/W3087580251","https://openalex.org/W3164666694","https://openalex.org/W4392671696","https://openalex.org/W4396975705"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W2358668433","https://openalex.org/W4396701345","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W4396696052","https://openalex.org/W4402327032","https://openalex.org/W2382290278"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-03-06T06:45:51.903784","created_date":"2025-10-10T00:00:00"}