{"id":"https://openalex.org/W4408403558","doi":"https://doi.org/10.1145/3677389.3702538","title":"An Integrated Approach to Classify Citizens' Appeals in Chinese Local Government","display_name":"An Integrated Approach to Classify Citizens' Appeals in Chinese Local Government","publication_year":2024,"publication_date":"2024-12-16","ids":{"openalex":"https://openalex.org/W4408403558","doi":"https://doi.org/10.1145/3677389.3702538"},"language":"en","primary_location":{"id":"doi:10.1145/3677389.3702538","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3677389.3702538","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 24th ACM/IEEE Joint Conference on Digital Libraries","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5044812835","display_name":"Jing Zhou","orcid":"https://orcid.org/0000-0002-6918-7163"},"institutions":[{"id":"https://openalex.org/I37461747","display_name":"Wuhan University","ror":"https://ror.org/033vjfk17","country_code":"CN","type":"education","lineage":["https://openalex.org/I37461747"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Jing Zhou","raw_affiliation_strings":["School of Information Management, Wuhan University, Wuhan, China"],"affiliations":[{"raw_affiliation_string":"School of Information Management, Wuhan University, Wuhan, China","institution_ids":["https://openalex.org/I37461747"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5116609181","display_name":"Haorui Hu","orcid":null},"institutions":[{"id":"https://openalex.org/I75900474","display_name":"Hubei University","ror":"https://ror.org/03a60m280","country_code":"CN","type":"education","lineage":["https://openalex.org/I75900474"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Haorui Hu","raw_affiliation_strings":["Hubei University, Wuhan, China"],"affiliations":[{"raw_affiliation_string":"Hubei University, Wuhan, China","institution_ids":["https://openalex.org/I75900474"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5044812835"],"corresponding_institution_ids":["https://openalex.org/I37461747"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.53067906,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"3"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10802","display_name":"Judicial and Constitutional Studies","score":0.9541000127792358,"subfield":{"id":"https://openalex.org/subfields/3308","display_name":"Law"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10802","display_name":"Judicial and Constitutional Studies","score":0.9541000127792358,"subfield":{"id":"https://openalex.org/subfields/3308","display_name":"Law"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13910","display_name":"Computational and Text Analysis Methods","score":0.942300021648407,"subfield":{"id":"https://openalex.org/subfields/3300","display_name":"General Social Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10108","display_name":"Electoral Systems and Political Participation","score":0.921999990940094,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/local-government","display_name":"Local government","score":0.5701342821121216},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.5500475764274597},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.48362910747528076},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.3307873606681824},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3268186151981354},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.3233930468559265},{"id":"https://openalex.org/keywords/public-administration","display_name":"Public administration","score":0.29789865016937256},{"id":"https://openalex.org/keywords/linguistics","display_name":"Linguistics","score":0.10425534844398499}],"concepts":[{"id":"https://openalex.org/C2778719706","wikidata":"https://www.wikidata.org/wiki/Q6501447","display_name":"Local government","level":2,"score":0.5701342821121216},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.5500475764274597},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.48362910747528076},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3307873606681824},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3268186151981354},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.3233930468559265},{"id":"https://openalex.org/C3116431","wikidata":"https://www.wikidata.org/wiki/Q31728","display_name":"Public administration","level":1,"score":0.29789865016937256},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.10425534844398499},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3677389.3702538","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3677389.3702538","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 24th ACM/IEEE Joint Conference on Digital Libraries","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":3,"referenced_works":["https://openalex.org/W3098160220","https://openalex.org/W4282588375","https://openalex.org/W4322755949"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W2020251725","https://openalex.org/W1587511317","https://openalex.org/W1593237584","https://openalex.org/W4254626250","https://openalex.org/W3083833749","https://openalex.org/W4352986694","https://openalex.org/W2338322122"],"abstract_inverted_index":{"This":[0],"study":[1],"explores":[2],"the":[3,10,50],"automatic":[4],"classification":[5],"of":[6,54,72],"citizens'":[7,55],"appeals":[8,56],"from":[9],"\"12345\"":[11],"service":[12],"hotline":[13],"in":[14],"a":[15,30,42,70],"local":[16],"Chinese":[17],"government.":[18],"We":[19],"propose":[20],"an":[21],"innovative":[22],"approach":[23],"that":[24,49],"combines":[25],"knowledge":[26],"graph-driven":[27],"adaptive":[28],"classification,":[29],"multi-level":[31],"analysis":[32],"integrating":[33],"large":[34],"language":[35],"models":[36],"(LLMs)":[37],"with":[38],"word":[39],"embeddings,":[40],"and":[41,64,74],"weighted":[43],"voting":[44],"mechanism.":[45],"Our":[46],"findings":[47],"reveal":[48],"top":[51],"five":[52],"categories":[53],"are":[57],"\"Housing\",":[58],"\"Daily":[59],"Life\",":[60],"\"Urban":[61],"Management\",":[62],"\"Transportation\",":[63],"\"Employment\".":[65],"The":[66],"proposed":[67],"method":[68],"achieves":[69],"precision":[71],"0.83":[73],"f1":[75],"is":[76],"0.78.":[77]},"counts_by_year":[],"updated_date":"2025-12-23T23:11:35.936235","created_date":"2025-10-10T00:00:00"}
