{"id":"https://openalex.org/W4401882304","doi":"https://doi.org/10.1145/3670653.3670680","title":"What Did I Say Again? Relating User Needs to Search Outcomes in Conversational Commerce","display_name":"What Did I Say Again? Relating User Needs to Search Outcomes in Conversational Commerce","publication_year":2024,"publication_date":"2024-08-26","ids":{"openalex":"https://openalex.org/W4401882304","doi":"https://doi.org/10.1145/3670653.3670680"},"language":"en","primary_location":{"id":"doi:10.1145/3670653.3670680","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3670653.3670680","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3670653.3670680?download=true","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of Mensch und Computer 2024","raw_type":"proceedings-article"},"type":"article","indexed_in":["arxiv","crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://dl.acm.org/doi/pdf/10.1145/3670653.3670680?download=true","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5106769761","display_name":"Kevin Schott","orcid":"https://orcid.org/0009-0005-7858-9462"},"institutions":[{"id":"https://openalex.org/I4210101898","display_name":"GESIS - Leibniz-Institute for the Social Sciences","ror":"https://ror.org/018afyw53","country_code":"DE","type":"facility","lineage":["https://openalex.org/I315704651","https://openalex.org/I4210101898"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Kevin Schott","raw_affiliation_strings":["GESIS - Leibniz Institute for the Social Sciences, Germany"],"affiliations":[{"raw_affiliation_string":"GESIS - Leibniz Institute for the Social Sciences, Germany","institution_ids":["https://openalex.org/I4210101898"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5041155583","display_name":"Andrea Papenmeier","orcid":"https://orcid.org/0000-0002-8532-1297"},"institutions":[{"id":"https://openalex.org/I94624287","display_name":"University of Twente","ror":"https://ror.org/006hf6230","country_code":"NL","type":"education","lineage":["https://openalex.org/I94624287"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Andrea Papenmeier","raw_affiliation_strings":["University of Twente, Netherlands"],"affiliations":[{"raw_affiliation_string":"University of Twente, Netherlands","institution_ids":["https://openalex.org/I94624287"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5037277093","display_name":"Daniel Hienert","orcid":"https://orcid.org/0000-0002-2388-4609"},"institutions":[{"id":"https://openalex.org/I4210101898","display_name":"GESIS - Leibniz-Institute for the Social Sciences","ror":"https://ror.org/018afyw53","country_code":"DE","type":"facility","lineage":["https://openalex.org/I315704651","https://openalex.org/I4210101898"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Daniel Hienert","raw_affiliation_strings":["GESIS - Leibniz Institute for the Social Sciences, Germany"],"affiliations":[{"raw_affiliation_string":"GESIS - Leibniz Institute for the Social Sciences, Germany","institution_ids":["https://openalex.org/I4210101898"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5073053038","display_name":"Dagmar Kern","orcid":"https://orcid.org/0000-0003-1794-625X"},"institutions":[{"id":"https://openalex.org/I4210101898","display_name":"GESIS - Leibniz-Institute for the Social Sciences","ror":"https://ror.org/018afyw53","country_code":"DE","type":"facility","lineage":["https://openalex.org/I315704651","https://openalex.org/I4210101898"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Dagmar Kern","raw_affiliation_strings":["GESIS - Leibniz-Institute for the Social Sciences, Germany"],"affiliations":[{"raw_affiliation_string":"GESIS - Leibniz-Institute for the Social Sciences, Germany","institution_ids":["https://openalex.org/I4210101898"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5106769761"],"corresponding_institution_ids":["https://openalex.org/I4210101898"],"apc_list":null,"apc_paid":null,"fwci":3.3205,"has_fulltext":true,"cited_by_count":3,"citation_normalized_percentile":{"value":0.92579245,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":99,"max":100},"biblio":{"volume":null,"issue":null,"first_page":"129","last_page":"139"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9943000078201294,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9943000078201294,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9926000237464905,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9872000217437744,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6879582405090332},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.47011128067970276},{"id":"https://openalex.org/keywords/e-commerce","display_name":"E-commerce","score":0.42212122678756714},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.33202990889549255}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6879582405090332},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.47011128067970276},{"id":"https://openalex.org/C78597825","wikidata":"https://www.wikidata.org/wiki/Q484847","display_name":"E-commerce","level":2,"score":0.42212122678756714},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.33202990889549255}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1145/3670653.3670680","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3670653.3670680","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3670653.3670680?download=true","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of Mensch und Computer 2024","raw_type":"proceedings-article"},{"id":"pmh:oai:arXiv.org:2410.01291","is_oa":true,"landing_page_url":"http://arxiv.org/abs/2410.01291","pdf_url":"https://arxiv.org/pdf/2410.01291","source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"text"},{"id":"pmh:oai:ris.utwente.nl:openaire/ae4a3a97-facc-4e11-a96a-3ac33dcf7e9c","is_oa":true,"landing_page_url":"https://research.utwente.nl/en/publications/ae4a3a97-facc-4e11-a96a-3ac33dcf7e9c","pdf_url":"https://ris.utwente.nl/ws/files/459338969/3670653.3670680.pdf","source":{"id":"https://openalex.org/S4406922991","display_name":"University of Twente Research Information","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Schott, K, Papenmeier, A, Hienert, D & Kern, D 2024, What Did I Say Again? Relating User Needs to Search Outcomes in Conversational Commerce. in MuC '24 : Proceedings of Mensch und Computer 2024. ACM International Conference Proceeding Series, Association for Computing Machinery, pp. 129-139, Mensch und Computer, MuC 2024, Karlsruhe, Baden-W\u00fcrttemberg, Germany, 1/09/24. https://doi.org/10.1145/3670653.3670680","raw_type":"info:eu-repo/semantics/publishedVersion"}],"best_oa_location":{"id":"doi:10.1145/3670653.3670680","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3670653.3670680","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3670653.3670680?download=true","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of Mensch und Computer 2024","raw_type":"proceedings-article"},"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G1909911859","display_name":null,"funder_award_id":"388815326","funder_id":"https://openalex.org/F4320320879","funder_display_name":"Deutsche Forschungsgemeinschaft"},{"id":"https://openalex.org/G6052429835","display_name":null,"funder_award_id":"(DFG)","funder_id":"https://openalex.org/F4320320879","funder_display_name":"Deutsche Forschungsgemeinschaft"},{"id":"https://openalex.org/G6384389994","display_name":null,"funder_award_id":"388815326","funder_id":"https://openalex.org/F4320323817","funder_display_name":"Universitas Brawijaya"}],"funders":[{"id":"https://openalex.org/F4320320879","display_name":"Deutsche Forschungsgemeinschaft","ror":"https://ror.org/018mejw64"},{"id":"https://openalex.org/F4320323817","display_name":"Universitas Brawijaya","ror":"https://ror.org/01wk3d929"}],"has_content":{"pdf":true,"grobid_xml":false},"content_urls":{"pdf":"https://content.openalex.org/works/W4401882304.pdf"},"referenced_works_count":38,"referenced_works":["https://openalex.org/W207684031","https://openalex.org/W1511480444","https://openalex.org/W2025019706","https://openalex.org/W2050113838","https://openalex.org/W2096434649","https://openalex.org/W2100171245","https://openalex.org/W2114281505","https://openalex.org/W2134584261","https://openalex.org/W2143326486","https://openalex.org/W2162111811","https://openalex.org/W2223821166","https://openalex.org/W2741991414","https://openalex.org/W2765285467","https://openalex.org/W2765480962","https://openalex.org/W2808032139","https://openalex.org/W2811077994","https://openalex.org/W2898076813","https://openalex.org/W2915495256","https://openalex.org/W2963503801","https://openalex.org/W2997914898","https://openalex.org/W3019586752","https://openalex.org/W3034052209","https://openalex.org/W3039380194","https://openalex.org/W3041112018","https://openalex.org/W3102116369","https://openalex.org/W3104774095","https://openalex.org/W3134925693","https://openalex.org/W3156067019","https://openalex.org/W3156728378","https://openalex.org/W3195692508","https://openalex.org/W4234580964","https://openalex.org/W4308504405","https://openalex.org/W4312407344","https://openalex.org/W4317659197","https://openalex.org/W4327810158","https://openalex.org/W4384520670","https://openalex.org/W4388210288","https://openalex.org/W4391420799"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W4391913857","https://openalex.org/W2358668433","https://openalex.org/W4396701345","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W4396696052"],"abstract_inverted_index":{"Recent":[0],"advances":[1],"in":[2,26,137,171,196],"natural":[3,30,94,175],"language":[4,31,95,176],"processing":[5,96],"and":[6,42,44,89,115,156,166,178],"deep":[7],"learning":[8],"have":[9],"accelerated":[10],"the":[11,34,36,39,76,85,90,109,138,149,192],"development":[12],"of":[13,74,87,92],"digital":[14,134],"assistants.":[15],"In":[16,81],"conversational":[17,82,197],"commerce,":[18,83],"these":[19],"assistants":[20],"help":[21],"customers":[22,100],"find":[23],"suitable":[24],"products":[25],"online":[27,51],"shops":[28,52],"through":[29],"conversations.":[32],"During":[33],"dialogue,":[35],"assistant":[37,135],"identifies":[38],"customer\u2019s":[40],"needs":[41],"preferences":[43,63],"subsequently":[45],"suggests":[46],"potentially":[47],"relevant":[48],"products.":[49],"Traditional":[50],"often":[53],"allow":[54],"users":[55],"to":[56,148,153,187,191],"filter":[57],"search":[58],"results":[59],"based":[60],"on":[61],"their":[62,104,185],"using":[64],"facets.":[65],"Selected":[66],"facets":[67,88],"can":[68,98,112],"also":[69],"serve":[70],"as":[71],"a":[72,131,162,168],"reminder":[73],"how":[75,103,143],"product":[77,139,145,193],"base":[78],"was":[79,106],"filtered.":[80],"however,":[84],"absence":[86],"use":[91],"advanced":[93],"techniques":[97],"leave":[99],"uncertain":[101],"about":[102],"input":[105],"processed":[107],"by":[108],"system.":[110],"This":[111],"hinder":[113],"transparency":[114,155,173,190],"trust,":[116],"which":[117],"are":[118],"critical":[119],"factors":[120],"influencing":[121],"customers\u2019":[122],"purchase":[123],"intentions.":[124],"To":[125],"address":[126],"this":[127],"issue,":[128],"we":[129],"propose":[130],"novel":[132],"text-based":[133],"that,":[136],"assessment":[140,194],"step,":[141],"explains":[142],"specific":[144],"aspects":[146],"relate":[147],"user\u2019s":[150],"previous":[151],"utterances":[152],"enhance":[154],"facilitate":[157],"informed":[158],"decision-making.":[159],"We":[160],"conducted":[161],"user":[163],"study":[164],"(N=135)":[165],"found":[167],"significant":[169],"increase":[170],"user-perceived":[172],"when":[174],"explanations":[177],"highlighted":[179],"text":[180],"passages":[181],"were":[182],"provided,":[183],"demonstrating":[184],"potential":[186],"extend":[188],"system":[189],"step":[195],"commerce.":[198]},"counts_by_year":[{"year":2026,"cited_by_count":3}],"updated_date":"2026-04-10T15:06:20.359241","created_date":"2025-10-10T00:00:00"}