{"id":"https://openalex.org/W4403576871","doi":"https://doi.org/10.1145/3663548.3675609","title":"From Information Seeking to Empowerment: Using Large Language Model Chatbot in Supporting Wheelchair Life in Low Resource Settings","display_name":"From Information Seeking to Empowerment: Using Large Language Model Chatbot in Supporting Wheelchair Life in Low Resource Settings","publication_year":2024,"publication_date":"2024-10-20","ids":{"openalex":"https://openalex.org/W4403576871","doi":"https://doi.org/10.1145/3663548.3675609"},"language":"en","primary_location":{"id":"doi:10.1145/3663548.3675609","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3663548.3675609","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The 26th International ACM SIGACCESS Conference on Computers and Accessibility","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://discovery.ucl.ac.uk/10199622/4/Mo_3663548.3675609.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5047915829","display_name":"Wen Mo","orcid":"https://orcid.org/0000-0002-6554-6560"},"institutions":[{"id":"https://openalex.org/I45129253","display_name":"University College London","ror":"https://ror.org/02jx3x895","country_code":"GB","type":"education","lineage":["https://openalex.org/I124357947","https://openalex.org/I45129253"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Wen Mo","raw_affiliation_strings":["UCL Interaction Centre, University College London, United Kingdom and \rGlobal Disability Innovation Hub, University College London, United Kingdom"],"raw_orcid":"https://orcid.org/0000-0002-6554-6560","affiliations":[{"raw_affiliation_string":"UCL Interaction Centre, University College London, United Kingdom and \rGlobal Disability Innovation Hub, University College London, United Kingdom","institution_ids":["https://openalex.org/I45129253"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5003591254","display_name":"Aneesha Singh","orcid":"https://orcid.org/0000-0003-0835-5802"},"institutions":[{"id":"https://openalex.org/I2801237587","display_name":"London Centre for Nanotechnology","ror":"https://ror.org/04ptp8872","country_code":"GB","type":"facility","lineage":["https://openalex.org/I2801237587"]},{"id":"https://openalex.org/I45129253","display_name":"University College London","ror":"https://ror.org/02jx3x895","country_code":"GB","type":"education","lineage":["https://openalex.org/I124357947","https://openalex.org/I45129253"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Aneesha Singh","raw_affiliation_strings":["UCL Interaction Centre, University College London, United Kingdom"],"raw_orcid":"https://orcid.org/0000-0003-0835-5802","affiliations":[{"raw_affiliation_string":"UCL Interaction Centre, University College London, United Kingdom","institution_ids":["https://openalex.org/I2801237587","https://openalex.org/I45129253"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5030810433","display_name":"Catherine Holloway","orcid":"https://orcid.org/0000-0001-7843-232X"},"institutions":[{"id":"https://openalex.org/I45129253","display_name":"University College London","ror":"https://ror.org/02jx3x895","country_code":"GB","type":"education","lineage":["https://openalex.org/I124357947","https://openalex.org/I45129253"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Catherine Holloway","raw_affiliation_strings":["UCL Interaction Centre, University College London, United Kingdom and \rGlobal Disability Innovation Hub, University College London, United Kingdom"],"raw_orcid":"https://orcid.org/0000-0001-7843-232X","affiliations":[{"raw_affiliation_string":"UCL Interaction Centre, University College London, United Kingdom and \rGlobal Disability Innovation Hub, University College London, United Kingdom","institution_ids":["https://openalex.org/I45129253"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5047915829"],"corresponding_institution_ids":["https://openalex.org/I45129253"],"apc_list":null,"apc_paid":null,"fwci":1.9868,"has_fulltext":true,"cited_by_count":6,"citation_normalized_percentile":{"value":0.88649975,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":96,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"18"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11636","display_name":"Artificial Intelligence in Healthcare and Education","score":0.9704999923706055,"subfield":{"id":"https://openalex.org/subfields/2718","display_name":"Health Informatics"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.965399980545044,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.8501437902450562},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6254137754440308},{"id":"https://openalex.org/keywords/wheelchair","display_name":"Wheelchair","score":0.622205376625061},{"id":"https://openalex.org/keywords/empowerment","display_name":"Empowerment","score":0.5810105800628662},{"id":"https://openalex.org/keywords/resource","display_name":"Resource (disambiguation)","score":0.5478177666664124},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.41184574365615845},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.36942774057388306},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.32073384523391724},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.0756121575832367}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.8501437902450562},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6254137754440308},{"id":"https://openalex.org/C2781042323","wikidata":"https://www.wikidata.org/wiki/Q191931","display_name":"Wheelchair","level":2,"score":0.622205376625061},{"id":"https://openalex.org/C20555606","wikidata":"https://www.wikidata.org/wiki/Q868575","display_name":"Empowerment","level":2,"score":0.5810105800628662},{"id":"https://openalex.org/C206345919","wikidata":"https://www.wikidata.org/wiki/Q20380951","display_name":"Resource (disambiguation)","level":2,"score":0.5478177666664124},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.41184574365615845},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.36942774057388306},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.32073384523391724},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0756121575832367},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/3663548.3675609","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3663548.3675609","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The 26th International ACM SIGACCESS Conference on Computers and Accessibility","raw_type":"proceedings-article"},{"id":"pmh:oai:eprints.ucl.ac.uk.OAI2:10199622","is_oa":true,"landing_page_url":"https://discovery.ucl.ac.uk/id/eprint/10199622/","pdf_url":"https://discovery.ucl.ac.uk/10199622/4/Mo_3663548.3675609.pdf","source":{"id":"https://openalex.org/S4306400024","display_name":"UCL Discovery (University College London)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I45129253","host_organization_name":"University College London","host_organization_lineage":["https://openalex.org/I45129253"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"In:  The 26th International ACM SIGACCESS Conference on Computers and Accessibility.    ACM (2024)","raw_type":"Proceedings paper"}],"best_oa_location":{"id":"pmh:oai:eprints.ucl.ac.uk.OAI2:10199622","is_oa":true,"landing_page_url":"https://discovery.ucl.ac.uk/id/eprint/10199622/","pdf_url":"https://discovery.ucl.ac.uk/10199622/4/Mo_3663548.3675609.pdf","source":{"id":"https://openalex.org/S4306400024","display_name":"UCL Discovery (University College London)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I45129253","host_organization_name":"University College London","host_organization_lineage":["https://openalex.org/I45129253"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"In:  The 26th International ACM SIGACCESS Conference on Computers and Accessibility.    ACM (2024)","raw_type":"Proceedings paper"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4403576871.pdf"},"referenced_works_count":86,"referenced_works":["https://openalex.org/W1574235309","https://openalex.org/W1587603924","https://openalex.org/W1977858260","https://openalex.org/W2129020379","https://openalex.org/W2170301618","https://openalex.org/W2477545678","https://openalex.org/W2537815520","https://openalex.org/W2750488145","https://openalex.org/W2766245632","https://openalex.org/W2766505384","https://openalex.org/W2889579642","https://openalex.org/W2939803556","https://openalex.org/W2940896800","https://openalex.org/W2951035168","https://openalex.org/W2969264256","https://openalex.org/W2969468266","https://openalex.org/W2972399963","https://openalex.org/W2982505959","https://openalex.org/W2999249115","https://openalex.org/W3092811716","https://openalex.org/W3123465641","https://openalex.org/W3128140567","https://openalex.org/W3139433464","https://openalex.org/W3141473798","https://openalex.org/W3154310817","https://openalex.org/W3162205072","https://openalex.org/W3176146353","https://openalex.org/W3186077827","https://openalex.org/W3196853733","https://openalex.org/W3207598588","https://openalex.org/W4200038381","https://openalex.org/W4224231363","https://openalex.org/W4241491750","https://openalex.org/W4243636675","https://openalex.org/W4253841940","https://openalex.org/W4285304139","https://openalex.org/W4295193464","https://openalex.org/W4295210883","https://openalex.org/W4304208335","https://openalex.org/W4321351832","https://openalex.org/W4323050332","https://openalex.org/W4323347432","https://openalex.org/W4324387439","https://openalex.org/W4327946446","https://openalex.org/W4366489368","https://openalex.org/W4366498198","https://openalex.org/W4366547384","https://openalex.org/W4366548330","https://openalex.org/W4375862891","https://openalex.org/W4376255328","https://openalex.org/W4376868826","https://openalex.org/W4379598302","https://openalex.org/W4380319170","https://openalex.org/W4382052667","https://openalex.org/W4382751541","https://openalex.org/W4383679928","https://openalex.org/W4384520713","https://openalex.org/W4385071300","https://openalex.org/W4385262278","https://openalex.org/W4385579973","https://openalex.org/W4385847553","https://openalex.org/W4386141641","https://openalex.org/W4386178880","https://openalex.org/W4386417345","https://openalex.org/W4387606041","https://openalex.org/W4387665965","https://openalex.org/W4387819846","https://openalex.org/W4387929411","https://openalex.org/W4388289959","https://openalex.org/W4388502894","https://openalex.org/W4388866396","https://openalex.org/W4389111281","https://openalex.org/W4389111304","https://openalex.org/W4389237785","https://openalex.org/W4391069573","https://openalex.org/W4391972121","https://openalex.org/W4392271267","https://openalex.org/W4392981712","https://openalex.org/W4393970649","https://openalex.org/W4394616931","https://openalex.org/W4394673197","https://openalex.org/W4399794379","https://openalex.org/W4400036997","https://openalex.org/W4400142550","https://openalex.org/W4400484918","https://openalex.org/W6908759950"],"related_works":["https://openalex.org/W4383501580","https://openalex.org/W4214931137","https://openalex.org/W4387007686","https://openalex.org/W4313813117","https://openalex.org/W4382052417","https://openalex.org/W3192088754","https://openalex.org/W3084631705","https://openalex.org/W3176146353","https://openalex.org/W4293646425","https://openalex.org/W4379781060"],"abstract_inverted_index":{"To":[0],"tackle":[1],"the":[2,76,93,115,130],"lack":[3],"of":[4,57,117],"wheelchair":[5,43],"service":[6],"information":[7],"and":[8,12,45,49,55,67,81,100,119,133],"training":[9],"in":[10,47,96,110,140],"low":[11],"middle-income":[13],"countries":[14],"(LMICs),":[15],"we":[16,60],"deployed":[17],"Wheelpedia,":[18],"a":[19,24,30],"WhatsApp":[20],"chatbot":[21],"powered":[22],"by":[23],"large":[25],"language":[26],"model":[27],"(LLM)":[28],"as":[29],"design":[31,131],"probe":[32],"for":[33,121,136],"2":[34],"months":[35],"to":[36],"concretely":[37],"explore":[38],"how":[39,71],"it":[40],"can":[41],"support":[42],"users":[44,72],"professionals":[46],"Nigeria":[48],"Kenya.":[50],"Through":[51],"18":[52],"semi-structured":[53],"interviews":[54],"analysis":[56],"471":[58],"messages,":[59],"focused":[61],"on":[62],"not":[63],"only":[64],"Wheelpedia's":[65],"acceptability":[66],"usability":[68],"but":[69],"also":[70],"orient":[73],"themselves":[74],"with":[75,84,114,143],"probe,":[77],"integrate":[78],"its":[79],"information,":[80],"manage":[82],"trust":[83],"it.":[85],"The":[86],"findings":[87],"revealed":[88],"participants'":[89],"overwhelming":[90],"enthusiasm":[91],"towards":[92],"chatbot's":[94],"potential":[95],"education,":[97],"fostering":[98],"empowerment,":[99],"reducing":[101],"social":[102],"stigma.":[103],"We":[104],"discuss":[105],"challenges":[106],"like":[107],"users'":[108],"difficulty":[109],"formulating":[111],"questions,":[112],"unfamiliarity":[113],"concept":[116],"chatbots,":[118],"requests":[120],"image":[122],"output.":[123],"This":[124],"paper":[125],"contributes":[126],"valuable":[127],"insights":[128],"into":[129],"implications":[132],"research":[134],"opportunities":[135],"deploying":[137],"LLM":[138],"chatbots":[139],"low-resourced":[141],"settings":[142],"complex":[144],"accessibility":[145],"needs.":[146]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":3}],"updated_date":"2026-03-27T05:58:40.876381","created_date":"2025-10-10T00:00:00"}