{"id":"https://openalex.org/W4396919238","doi":"https://doi.org/10.1145/3659625","title":"Talk2Care: An LLM-based Voice Assistant for Communication between Healthcare Providers and Older Adults","display_name":"Talk2Care: An LLM-based Voice Assistant for Communication between Healthcare Providers and Older Adults","publication_year":2024,"publication_date":"2024-05-13","ids":{"openalex":"https://openalex.org/W4396919238","doi":"https://doi.org/10.1145/3659625"},"language":"en","primary_location":{"id":"doi:10.1145/3659625","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3659625","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3659625","source":{"id":"https://openalex.org/S4210219751","display_name":"Proceedings of the ACM on Interactive Mobile Wearable and Ubiquitous Technologies","issn_l":"2474-9567","issn":["2474-9567"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://dl.acm.org/doi/pdf/10.1145/3659625","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5072943713","display_name":"Ziqi Yang","orcid":"https://orcid.org/0009-0008-8064-7002"},"institutions":[{"id":"https://openalex.org/I27837315","display_name":"University of Michigan","ror":"https://ror.org/00jmfr291","country_code":"US","type":"education","lineage":["https://openalex.org/I27837315"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Ziqi Yang","raw_affiliation_strings":["University of Michigan, USA"],"raw_orcid":"https://orcid.org/0009-0008-8064-7002","affiliations":[{"raw_affiliation_string":"University of Michigan, USA","institution_ids":["https://openalex.org/I27837315"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5066796307","display_name":"Xuhai Xu","orcid":"https://orcid.org/0000-0001-5930-3899"},"institutions":[{"id":"https://openalex.org/I63966007","display_name":"Massachusetts Institute of Technology","ror":"https://ror.org/042nb2s44","country_code":"US","type":"education","lineage":["https://openalex.org/I63966007"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Xuhai Xu","raw_affiliation_strings":["Massachusetts Institute of Technology, USA"],"raw_orcid":"https://orcid.org/0000-0001-5930-3899","affiliations":[{"raw_affiliation_string":"Massachusetts Institute of Technology, USA","institution_ids":["https://openalex.org/I63966007"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5033744502","display_name":"Bingsheng Yao","orcid":"https://orcid.org/0009-0004-8329-4610"},"institutions":[{"id":"https://openalex.org/I165799507","display_name":"Rensselaer Polytechnic Institute","ror":"https://ror.org/01rtyzb94","country_code":"US","type":"education","lineage":["https://openalex.org/I165799507"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Bingsheng Yao","raw_affiliation_strings":["Rensselaer Polytechnic Institute, USA"],"raw_orcid":"https://orcid.org/0009-0004-8329-4610","affiliations":[{"raw_affiliation_string":"Rensselaer Polytechnic Institute, USA","institution_ids":["https://openalex.org/I165799507"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5049953518","display_name":"Ethan Rogers","orcid":"https://orcid.org/0000-0003-3029-2983"},"institutions":[{"id":"https://openalex.org/I12912129","display_name":"Northeastern University","ror":"https://ror.org/04t5xt781","country_code":"US","type":"education","lineage":["https://openalex.org/I12912129"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Ethan Rogers","raw_affiliation_strings":["Northeastern University, USA"],"raw_orcid":"https://orcid.org/0000-0003-3029-2983","affiliations":[{"raw_affiliation_string":"Northeastern University, USA","institution_ids":["https://openalex.org/I12912129"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5025122539","display_name":"Shao Zhang","orcid":"https://orcid.org/0000-0002-0111-0776"},"institutions":[{"id":"https://openalex.org/I12912129","display_name":"Northeastern University","ror":"https://ror.org/04t5xt781","country_code":"US","type":"education","lineage":["https://openalex.org/I12912129"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Shao Zhang","raw_affiliation_strings":["Northeastern University, USA"],"raw_orcid":"https://orcid.org/0000-0002-0111-0776","affiliations":[{"raw_affiliation_string":"Northeastern University, USA","institution_ids":["https://openalex.org/I12912129"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5055086883","display_name":"Stephen Intille","orcid":"https://orcid.org/0000-0002-0287-2553"},"institutions":[{"id":"https://openalex.org/I12912129","display_name":"Northeastern University","ror":"https://ror.org/04t5xt781","country_code":"US","type":"education","lineage":["https://openalex.org/I12912129"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Stephen Intille","raw_affiliation_strings":["Northeastern University, USA"],"raw_orcid":"https://orcid.org/0000-0002-0287-2553","affiliations":[{"raw_affiliation_string":"Northeastern University, USA","institution_ids":["https://openalex.org/I12912129"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5020440564","display_name":"Nawar Shara","orcid":"https://orcid.org/0000-0002-9005-252X"},"institutions":[{"id":"https://openalex.org/I86755215","display_name":"MedStar Health","ror":"https://ror.org/05atemp08","country_code":"US","type":"healthcare","lineage":["https://openalex.org/I86755215"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Nawar Shara","raw_affiliation_strings":["MedStar Health Research Institute, USA"],"raw_orcid":"https://orcid.org/0000-0002-9005-252X","affiliations":[{"raw_affiliation_string":"MedStar Health Research Institute, USA","institution_ids":["https://openalex.org/I86755215"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5057120645","display_name":"Guodong Gao","orcid":"https://orcid.org/0000-0002-2336-9682"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Guodong Gordon Gao","raw_affiliation_strings":["John Hopkins University, USA"],"raw_orcid":"https://orcid.org/0000-0002-2336-9682","affiliations":[{"raw_affiliation_string":"John Hopkins University, USA","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5062817658","display_name":"Dakuo Wang","orcid":"https://orcid.org/0000-0001-9371-9441"},"institutions":[{"id":"https://openalex.org/I12912129","display_name":"Northeastern University","ror":"https://ror.org/04t5xt781","country_code":"US","type":"education","lineage":["https://openalex.org/I12912129"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Dakuo Wang","raw_affiliation_strings":["Northeastern University, USA"],"raw_orcid":"https://orcid.org/0000-0001-9371-9441","affiliations":[{"raw_affiliation_string":"Northeastern University, USA","institution_ids":["https://openalex.org/I12912129"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":9,"corresponding_author_ids":["https://openalex.org/A5072943713"],"corresponding_institution_ids":["https://openalex.org/I27837315"],"apc_list":null,"apc_paid":null,"fwci":28.02,"has_fulltext":true,"cited_by_count":85,"citation_normalized_percentile":{"value":0.99748967,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":98,"max":100},"biblio":{"volume":"8","issue":"2","first_page":"1","last_page":"35"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.9591000080108643,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11977","display_name":"Technology Use by Older Adults","score":0.9092000126838684,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.5682253837585449},{"id":"https://openalex.org/keywords/nursing","display_name":"Nursing","score":0.5206917524337769},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3673088550567627},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.33302685618400574},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.30123400688171387},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.24668094515800476},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.12778538465499878}],"concepts":[{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.5682253837585449},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.5206917524337769},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3673088550567627},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.33302685618400574},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.30123400688171387},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.24668094515800476},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.12778538465499878},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/3659625","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3659625","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3659625","source":{"id":"https://openalex.org/S4210219751","display_name":"Proceedings of the ACM on Interactive Mobile Wearable and Ubiquitous Technologies","issn_l":"2474-9567","issn":["2474-9567"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies","raw_type":"journal-article"},{"id":"pmh:oai:dspace.mit.edu:1721.1/155210","is_oa":true,"landing_page_url":"https://hdl.handle.net/1721.1/155210","pdf_url":"https://dspace.mit.edu/bitstream/1721.1/155210/1/3659625.pdf","source":{"id":"https://openalex.org/S4306400425","display_name":"DSpace@MIT (Massachusetts Institute of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I63966007","host_organization_name":"Massachusetts Institute of Technology","host_organization_lineage":["https://openalex.org/I63966007"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Association for Computing Machinery","raw_type":"http://purl.org/eprint/type/JournalArticle"}],"best_oa_location":{"id":"doi:10.1145/3659625","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3659625","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3659625","source":{"id":"https://openalex.org/S4210219751","display_name":"Proceedings of the ACM on Interactive Mobile Wearable and Ubiquitous Technologies","issn_l":"2474-9567","issn":["2474-9567"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Quality Education","score":0.5600000023841858,"id":"https://metadata.un.org/sdg/4"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4396919238.pdf","grobid_xml":"https://content.openalex.org/works/W4396919238.grobid-xml"},"referenced_works_count":88,"referenced_works":["https://openalex.org/W1967487362","https://openalex.org/W1977604318","https://openalex.org/W1983080599","https://openalex.org/W2000435401","https://openalex.org/W2068146554","https://openalex.org/W2103268859","https://openalex.org/W2123508139","https://openalex.org/W2144976926","https://openalex.org/W2183607324","https://openalex.org/W2190965524","https://openalex.org/W2290835535","https://openalex.org/W2514862440","https://openalex.org/W2589021616","https://openalex.org/W2589953586","https://openalex.org/W2750766457","https://openalex.org/W2756371034","https://openalex.org/W2766863773","https://openalex.org/W2798849947","https://openalex.org/W2907049732","https://openalex.org/W2925512010","https://openalex.org/W2939803556","https://openalex.org/W2946006801","https://openalex.org/W2971722558","https://openalex.org/W2972890723","https://openalex.org/W2981276052","https://openalex.org/W2984385779","https://openalex.org/W2986874029","https://openalex.org/W3004483087","https://openalex.org/W3012134120","https://openalex.org/W3032205432","https://openalex.org/W3042239274","https://openalex.org/W3042276730","https://openalex.org/W3047954551","https://openalex.org/W3047975279","https://openalex.org/W3080958753","https://openalex.org/W3088440420","https://openalex.org/W3094018806","https://openalex.org/W3100983593","https://openalex.org/W3102775160","https://openalex.org/W3120083395","https://openalex.org/W3126844691","https://openalex.org/W3130337437","https://openalex.org/W3158465421","https://openalex.org/W3160029355","https://openalex.org/W3160135300","https://openalex.org/W3160278099","https://openalex.org/W3194914904","https://openalex.org/W3205235034","https://openalex.org/W3216972663","https://openalex.org/W4205494537","https://openalex.org/W4206502347","https://openalex.org/W4206580551","https://openalex.org/W4224326482","https://openalex.org/W4224979805","https://openalex.org/W4225001143","https://openalex.org/W4225163270","https://openalex.org/W4225164728","https://openalex.org/W4229979157","https://openalex.org/W4249329670","https://openalex.org/W4286273849","https://openalex.org/W4288080268","https://openalex.org/W4288359828","https://openalex.org/W4306801625","https://openalex.org/W4307444957","https://openalex.org/W4308610353","https://openalex.org/W4313433335","https://openalex.org/W4319662095","https://openalex.org/W4319837253","https://openalex.org/W4321013654","https://openalex.org/W4321105470","https://openalex.org/W4323050332","https://openalex.org/W4360978668","https://openalex.org/W4360991106","https://openalex.org/W4366547364","https://openalex.org/W4366548761","https://openalex.org/W4366549000","https://openalex.org/W4366549767","https://openalex.org/W4366590507","https://openalex.org/W4366591012","https://openalex.org/W4366769280","https://openalex.org/W4380559074","https://openalex.org/W4385570813","https://openalex.org/W4385572383","https://openalex.org/W4385573087","https://openalex.org/W4385847487","https://openalex.org/W4389524500","https://openalex.org/W4392503764","https://openalex.org/W4396219010"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2748952813","https://openalex.org/W3031052312","https://openalex.org/W4389568370","https://openalex.org/W3032375762","https://openalex.org/W1995515455","https://openalex.org/W2080531066","https://openalex.org/W3108674512","https://openalex.org/W1506200166","https://openalex.org/W1489783725"],"abstract_inverted_index":{"Despite":[0],"the":[1,21,68,99,121,161,176,179,188,192,218],"plethora":[2],"of":[3,64,125,178,214,220],"telehealth":[4],"applications":[5],"to":[6,39,44,85,148,174],"assist":[7],"home-based":[8],"older":[9,78,117,157,170,197],"adults":[10,79,171],"and":[11,16,33,55,81,89,108,123,129,150,172,199,204,222],"healthcare":[12,82,221],"providers,":[13,142],"basic":[14],"messaging":[15],"phone":[17],"calls":[18],"are":[19],"still":[20],"most":[22],"common":[23],"communication":[24,42,105,189],"methods,":[25],"which":[26],"suffer":[27],"from":[28,196],"limited":[29,62],"availability,":[30],"information":[31,137,154,194],"loss,":[32],"process":[34],"inefficiencies.":[35],"One":[36],"promising":[37],"solution":[38],"facilitate":[40,187],"patient-provider":[41,94],"is":[43,60],"leverage":[45],"large":[46],"language":[47],"models":[48],"(LLMs)":[49],"with":[50,76,160,169],"their":[51,87],"powerful":[52],"natural":[53],"conversation":[54],"summarization":[56],"capability.":[57],"However,":[58],"there":[59],"a":[61],"understanding":[63],"LLMs'":[65,215],"role":[66],"during":[67],"communication.":[69,96,224],"We":[70,163,206],"first":[71],"conducted":[72,165],"two":[73,166],"interview":[74],"studies":[75,168],"both":[77,113],"(N=10)":[80],"providers":[83,173],"(N=9)":[84],"understand":[86],"needs":[88],"opportunities":[90],"for":[91,112,135],"LLMs":[92],"in":[93,217],"asynchronous":[95],"Based":[97],"on":[98,156],"insights,":[100],"we":[101,119,143],"built":[102,130,144],"an":[103,131,145,211],"LLM-powered":[104,132],"system,":[106],"Talk2Care,":[107],"designed":[109],"interactive":[110],"components":[111],"groups:":[114],"(1)":[115],"For":[116,140],"adults,":[118,198],"leveraged":[120],"convenience":[122],"accessibility":[124],"voice":[126],"assistants":[127],"(VAs)":[128],"conversational":[133],"interface":[134],"effective":[136],"collection.":[138],"(2)":[139],"health":[141,153,193],"LLM-based":[146],"dashboard":[147],"summarize":[149],"present":[151],"important":[152],"based":[155],"adults'":[158],"conversations":[159],"VA.":[162],"further":[164],"user":[167],"evaluate":[175],"usability":[177],"system.":[180],"The":[181],"results":[182],"showed":[183],"that":[184],"Talk2Care":[185],"could":[186],"process,":[190],"enrich":[191],"collected":[195],"considerably":[200],"save":[201],"providers'":[202],"efforts":[203],"time.":[205],"envision":[207],"our":[208],"work":[209],"as":[210],"initial":[212],"exploration":[213],"capability":[216],"intersection":[219],"interpersonal":[223]},"counts_by_year":[{"year":2026,"cited_by_count":15},{"year":2025,"cited_by_count":64},{"year":2024,"cited_by_count":6}],"updated_date":"2026-04-29T09:16:38.111599","created_date":"2025-10-10T00:00:00"}