{"id":"https://openalex.org/W4398234649","doi":"https://doi.org/10.1145/3658271.3658340","title":"Persona and issue analysis on tourism social media: a case study of Piren\u00f3polis, Goi\u00e1s, Brazil","display_name":"Persona and issue analysis on tourism social media: a case study of Piren\u00f3polis, Goi\u00e1s, Brazil","publication_year":2024,"publication_date":"2024-05-20","ids":{"openalex":"https://openalex.org/W4398234649","doi":"https://doi.org/10.1145/3658271.3658340"},"language":"en","primary_location":{"id":"doi:10.1145/3658271.3658340","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3658271.3658340","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 20th Brazilian Symposium on Information Systems","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5036442179","display_name":"Gabriele de Sousa Ara\u00fajo","orcid":"https://orcid.org/0000-0003-1143-507X"},"institutions":[{"id":"https://openalex.org/I4210148707","display_name":"Universidade Estadual do Maranh\u00e3o","ror":"https://ror.org/04ja5n907","country_code":"BR","type":"education","lineage":["https://openalex.org/I4210148707"]}],"countries":["BR"],"is_corresponding":true,"raw_author_name":"Gabriele De Sousa Ara\u00fajo","raw_affiliation_strings":["State University of Maranh\u00e3o, Brazil"],"affiliations":[{"raw_affiliation_string":"State University of Maranh\u00e3o, Brazil","institution_ids":["https://openalex.org/I4210148707"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101605905","display_name":"Jonathan Oliveira Fernandez","orcid":"https://orcid.org/0009-0000-8617-9168"},"institutions":[{"id":"https://openalex.org/I1314665148","display_name":"Universidade Federal do Oeste do Par\u00e1","ror":"https://ror.org/04603xj85","country_code":"BR","type":"education","lineage":["https://openalex.org/I1314665148"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Jonathan Oliveira Fernandez","raw_affiliation_strings":["Federal University of Western Par\u00e1, Brazil"],"affiliations":[{"raw_affiliation_string":"Federal University of Western Par\u00e1, Brazil","institution_ids":["https://openalex.org/I1314665148"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5085499812","display_name":"Marcelino Silva","orcid":"https://orcid.org/0000-0001-7504-7434"},"institutions":[{"id":"https://openalex.org/I1314665148","display_name":"Universidade Federal do Oeste do Par\u00e1","ror":"https://ror.org/04603xj85","country_code":"BR","type":"education","lineage":["https://openalex.org/I1314665148"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Marcelino Silva Da Silva","raw_affiliation_strings":["Federal University of Western Par\u00e1, Brazil"],"affiliations":[{"raw_affiliation_string":"Federal University of Western Par\u00e1, Brazil","institution_ids":["https://openalex.org/I1314665148"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5030362118","display_name":"F\u00e1bio M. F. Lobato","orcid":"https://orcid.org/0000-0002-6282-0368"},"institutions":[{"id":"https://openalex.org/I1314665148","display_name":"Universidade Federal do Oeste do Par\u00e1","ror":"https://ror.org/04603xj85","country_code":"BR","type":"education","lineage":["https://openalex.org/I1314665148"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"F\u00e1bio Manoel Fran\u00e7a Lobato","raw_affiliation_strings":["Federal University of Western Par\u00e1, Brazil"],"affiliations":[{"raw_affiliation_string":"Federal University of Western Par\u00e1, Brazil","institution_ids":["https://openalex.org/I1314665148"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5036442179"],"corresponding_institution_ids":["https://openalex.org/I4210148707"],"apc_list":null,"apc_paid":null,"fwci":1.1167,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.76564448,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"10"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14074","display_name":"Persona Design and Applications","score":0.9937999844551086,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T14074","display_name":"Persona Design and Applications","score":0.9937999844551086,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9900000095367432,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9775999784469604,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/persona","display_name":"Persona","score":0.8268080949783325},{"id":"https://openalex.org/keywords/tourism","display_name":"Tourism","score":0.6630460023880005},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.6625504493713379},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.41447964310646057},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3947809636592865},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.25989314913749695},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.11442482471466064},{"id":"https://openalex.org/keywords/archaeology","display_name":"Archaeology","score":0.11367762088775635}],"concepts":[{"id":"https://openalex.org/C313442","wikidata":"https://www.wikidata.org/wiki/Q778556","display_name":"Persona","level":2,"score":0.8268080949783325},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.6630460023880005},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.6625504493713379},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.41447964310646057},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3947809636592865},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.25989314913749695},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.11442482471466064},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.11367762088775635}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3658271.3658340","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3658271.3658340","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 20th Brazilian Symposium on Information Systems","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","score":0.7200000286102295,"display_name":"Decent work and economic growth"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":21,"referenced_works":["https://openalex.org/W1986168447","https://openalex.org/W2308113827","https://openalex.org/W2581274519","https://openalex.org/W2765389805","https://openalex.org/W2790768757","https://openalex.org/W2897310364","https://openalex.org/W2927128228","https://openalex.org/W2946057907","https://openalex.org/W2947163874","https://openalex.org/W2967475656","https://openalex.org/W3097219556","https://openalex.org/W3099862073","https://openalex.org/W3110809982","https://openalex.org/W3171113368","https://openalex.org/W3203644918","https://openalex.org/W4210670001","https://openalex.org/W4301965115","https://openalex.org/W4308643041","https://openalex.org/W4311625421","https://openalex.org/W4380302072","https://openalex.org/W7071967227"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2748952813","https://openalex.org/W2795366572","https://openalex.org/W2886588594","https://openalex.org/W3005214328","https://openalex.org/W2920961600","https://openalex.org/W3091061106","https://openalex.org/W2610743940","https://openalex.org/W1513171822","https://openalex.org/W4312802148"],"abstract_inverted_index":{"Context:":[0],"In":[1,149],"2022,":[2],"tourism":[3,303],"earned":[4],"R$208":[5],"billion,":[6],"28%":[7],"more":[8],"than":[9],"in":[10,21,98,165,203,239,255,260,262,305],"2021,":[11],"indicating":[12],"a":[13,84,102,131,162,187,240],"growing":[14],"interest":[15],"on":[16,122,190,227,243,268],"the":[17,42,58,63,88,112,137,143,154,180,191,200,209,218,222,231,234,263,299],"part":[18],"of":[19,133,140,145,195,199,213,217,224,233,265,302],"travelers":[20],"practical":[22,286],"experiences":[23],"during":[24],"their":[25,49],"trips,":[26],"as":[27,29,33,101,278],"well":[28],"creating":[30],"content":[31,118],"such":[32],"opinions,":[34],"ratings,":[35],"and":[36,44,124,179,211,245,253,285,297],"recommendations.":[37],"This":[38,237],"has":[39],"led":[40],"both":[41],"public":[43],"private":[45],"sectors":[46],"to":[47,51,57,72,128,185,249,275,288,308],"direct":[48],"efforts":[50],"improve":[52],"service":[53],"quality.":[54],"Problem:":[55],"Due":[56],"large":[59],"data":[60,166,294],"volumes,":[61],"discovering":[62],"tourist":[64,89],"profile":[65,175],"manually":[66],"becomes":[67],"impractical,":[68],"making":[69],"it":[70,279],"imperative":[71],"adopt":[73],"knowledge":[74],"discovery":[75],"techniques":[76],"that":[77,207],"automate":[78],"this":[79,150,169,228,272,276],"process.":[80],"Solution:":[81],"We":[82],"present":[83],"solution":[85],"for":[86,158],"identifying":[87,204],"profiles":[90],"through":[91],"persona":[92],"analysis,":[93,174,176],"using":[94,111],"hotels":[95],"from":[96],"Piren\u00f3polis":[97],"Goi\u00e1s,":[99],"Brazil,":[100],"case":[103],"study.":[104],"IS":[105,256],"Theory:":[106],"The":[107,197,215],"work":[108,273],"was":[109],"developed":[110],"Social":[113],"Media":[114],"Engagement":[115],"Theory":[116],"about":[117],"generated":[119],"by":[120],"users":[121,129],"TripAdvisor":[123],"Booking.com":[125],"platforms":[126],"due":[127],"experiencing":[130],"feeling":[132],"community,":[134],"aligning":[135],"with":[136,290],"central":[138],"idea":[139],"theory":[141],"highlighting":[142],"importance":[144],"active":[146],"engagement.":[147],"Method:":[148],"study,":[151],"we":[152,171],"adopted":[153],"Cross-Industry":[155],"Standard":[156],"Process":[157],"Data":[159],"Mining":[160],"method,":[161,170],"consolidated":[163],"approach":[164,287],"mining.":[167],"Using":[168],"conducted":[172],"exploratory":[173],"topic":[177],"modeling,":[178],"grouping":[181,219],"technique,":[182],"enabling":[183],"us":[184],"prepare":[186],"report":[188,242],"based":[189,226,267],"analyzed":[192],"data.":[193],"Summary":[194],"Results:":[196],"analysis":[198,295],"topics":[201,206],"resulted":[202],"ten":[205],"reveal":[208],"preferences":[210],"needs":[212],"travelers.":[214],"application":[216],"technique":[220],"allowed":[221],"creation":[223],"personas":[225],"data,":[229,271],"enriching":[230],"understanding":[232],"user":[235],"profile.":[236],"results":[238],"purposeful":[241],"products":[244],"services":[246],"best":[247],"adapted":[248],"travelers\u2019":[250],"needs.":[251],"Contributions":[252],"Impact":[254],"area:":[257],"Facing":[258],"challenges":[259],"systems":[261],"era":[264],"innovation":[266],"connected":[269],"open":[270],"contributes":[274],"discussion":[277],"dynamically":[280],"fits,":[281],"providing":[282],"an":[283],"innovative":[284],"dealing":[289],"expanding":[291],"information,":[292],"automating":[293],"processes,":[296],"increasing":[298],"operational":[300],"efficiency":[301],"companies":[304],"forming":[306],"strategies":[307],"enhance":[309],"decision-making.":[310]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":2}],"updated_date":"2026-03-27T05:58:40.876381","created_date":"2025-10-10T00:00:00"}
