{"id":"https://openalex.org/W4399255152","doi":"https://doi.org/10.1145/3657054.3657138","title":"Innovating Public Services: Drivers and Challenges of Innovation Labs in the Co-Production of E-Government Services","display_name":"Innovating Public Services: Drivers and Challenges of Innovation Labs in the Co-Production of E-Government Services","publication_year":2024,"publication_date":"2024-06-01","ids":{"openalex":"https://openalex.org/W4399255152","doi":"https://doi.org/10.1145/3657054.3657138"},"language":"en","primary_location":{"id":"doi:10.1145/3657054.3657138","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3657054.3657138","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 25th Annual International Conference on Digital Government Research","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5098971565","display_name":"Lukas Da\u00dfler","orcid":"https://orcid.org/0009-0006-5054-557X"},"institutions":[{"id":"https://openalex.org/I62916508","display_name":"Technical University of Munich","ror":"https://ror.org/02kkvpp62","country_code":"DE","type":"education","lineage":["https://openalex.org/I62916508"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Lukas Da\u00dfler","raw_affiliation_strings":["Technical University of Munich, Germany"],"raw_orcid":"https://orcid.org/0009-0006-5054-557X","affiliations":[{"raw_affiliation_string":"Technical University of Munich, Germany","institution_ids":["https://openalex.org/I62916508"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5005344304","display_name":"Andreas Hein","orcid":"https://orcid.org/0000-0001-9565-5840"},"institutions":[{"id":"https://openalex.org/I202963720","display_name":"University of St.Gallen","ror":"https://ror.org/0561a3s31","country_code":"CH","type":"education","lineage":["https://openalex.org/I202963720"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Andreas Hein","raw_affiliation_strings":["University of St.Gallen, Switzerland"],"raw_orcid":"https://orcid.org/0000-0001-9565-5840","affiliations":[{"raw_affiliation_string":"University of St.Gallen, Switzerland","institution_ids":["https://openalex.org/I202963720"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5077586272","display_name":"Helmut Krcmar","orcid":"https://orcid.org/0000-0002-2754-8493"},"institutions":[{"id":"https://openalex.org/I62916508","display_name":"Technical University of Munich","ror":"https://ror.org/02kkvpp62","country_code":"DE","type":"education","lineage":["https://openalex.org/I62916508"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Helmut Krcmar","raw_affiliation_strings":["Technical University of Munich, Germany"],"raw_orcid":"https://orcid.org/0000-0002-2754-8493","affiliations":[{"raw_affiliation_string":"Technical University of Munich, Germany","institution_ids":["https://openalex.org/I62916508"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5098971565"],"corresponding_institution_ids":["https://openalex.org/I62916508"],"apc_list":null,"apc_paid":null,"fwci":3.4725,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.91933513,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"711","last_page":"720"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14147","display_name":"Innovative Approaches in Technology and Social Development","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14147","display_name":"Innovative Approaches in Technology and Social Development","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.996999979019165,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11479","display_name":"Smart Cities and Technologies","score":0.9857000112533569,"subfield":{"id":"https://openalex.org/subfields/2214","display_name":"Media Technology"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/transparency","display_name":"Transparency (behavior)","score":0.7514353394508362},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.6827065944671631},{"id":"https://openalex.org/keywords/public-sector","display_name":"Public sector","score":0.6662684082984924},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6592931151390076},{"id":"https://openalex.org/keywords/production","display_name":"Production (economics)","score":0.6417462825775146},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.5206941366195679},{"id":"https://openalex.org/keywords/knowledge-production","display_name":"Knowledge production","score":0.4918818473815918},{"id":"https://openalex.org/keywords/private-sector","display_name":"Private sector","score":0.4902983009815216},{"id":"https://openalex.org/keywords/open-innovation","display_name":"Open innovation","score":0.417886346578598},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.41269612312316895},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3843711018562317},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3738820552825928},{"id":"https://openalex.org/keywords/economic-growth","display_name":"Economic growth","score":0.18159905076026917},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.1781775951385498},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.15601623058319092},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.08811315894126892}],"concepts":[{"id":"https://openalex.org/C2780233690","wikidata":"https://www.wikidata.org/wiki/Q535347","display_name":"Transparency (behavior)","level":2,"score":0.7514353394508362},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.6827065944671631},{"id":"https://openalex.org/C147859227","wikidata":"https://www.wikidata.org/wiki/Q294217","display_name":"Public sector","level":2,"score":0.6662684082984924},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6592931151390076},{"id":"https://openalex.org/C2778348673","wikidata":"https://www.wikidata.org/wiki/Q739302","display_name":"Production (economics)","level":2,"score":0.6417462825775146},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.5206941366195679},{"id":"https://openalex.org/C3017468152","wikidata":"https://www.wikidata.org/wiki/Q830170","display_name":"Knowledge production","level":2,"score":0.4918818473815918},{"id":"https://openalex.org/C121426985","wikidata":"https://www.wikidata.org/wiki/Q591763","display_name":"Private sector","level":2,"score":0.4902983009815216},{"id":"https://openalex.org/C148415826","wikidata":"https://www.wikidata.org/wiki/Q1469997","display_name":"Open innovation","level":2,"score":0.417886346578598},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.41269612312316895},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3843711018562317},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3738820552825928},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.18159905076026917},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.1781775951385498},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.15601623058319092},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.08811315894126892},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C139719470","wikidata":"https://www.wikidata.org/wiki/Q39680","display_name":"Macroeconomics","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/3657054.3657138","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3657054.3657138","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 25th Annual International Conference on Digital Government Research","raw_type":"proceedings-article"},{"id":"pmh:oai:mediatum.ub.tum.de:node/1766012","is_oa":false,"landing_page_url":"https://mediatum.ub.tum.de/1766012","pdf_url":null,"source":{"id":"https://openalex.org/S4377196330","display_name":"mediaTUM  (Technical University of Munich)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I62916508","host_organization_name":"Technical University of Munich","host_organization_lineage":["https://openalex.org/I62916508"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"ConferencePaper"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.6399999856948853,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":54,"referenced_works":["https://openalex.org/W1510450521","https://openalex.org/W1526644378","https://openalex.org/W1603901278","https://openalex.org/W1996760592","https://openalex.org/W1999213517","https://openalex.org/W1999293100","https://openalex.org/W2006479099","https://openalex.org/W2010242301","https://openalex.org/W2012078296","https://openalex.org/W2031351713","https://openalex.org/W2035669333","https://openalex.org/W2042040196","https://openalex.org/W2046356890","https://openalex.org/W2054596443","https://openalex.org/W2057115931","https://openalex.org/W2058340822","https://openalex.org/W2060327123","https://openalex.org/W2060688163","https://openalex.org/W2130006747","https://openalex.org/W2132592635","https://openalex.org/W2135492276","https://openalex.org/W2135857123","https://openalex.org/W2149236908","https://openalex.org/W2282351931","https://openalex.org/W2293768750","https://openalex.org/W2490721398","https://openalex.org/W2526752973","https://openalex.org/W2547179467","https://openalex.org/W2577200958","https://openalex.org/W2588416883","https://openalex.org/W2590655715","https://openalex.org/W2603496844","https://openalex.org/W2792019009","https://openalex.org/W2900644850","https://openalex.org/W2921475945","https://openalex.org/W2922919668","https://openalex.org/W2943625494","https://openalex.org/W2951083621","https://openalex.org/W2955156490","https://openalex.org/W2967380540","https://openalex.org/W2970932394","https://openalex.org/W2985947536","https://openalex.org/W2996254842","https://openalex.org/W3007458429","https://openalex.org/W3022446025","https://openalex.org/W3043029622","https://openalex.org/W3122116788","https://openalex.org/W3123397884","https://openalex.org/W3133822298","https://openalex.org/W3212785919","https://openalex.org/W4200522504","https://openalex.org/W4220773284","https://openalex.org/W4281564584","https://openalex.org/W4385659691"],"related_works":["https://openalex.org/W4283314095","https://openalex.org/W2490307366","https://openalex.org/W2026194140","https://openalex.org/W2609483649","https://openalex.org/W2090914603","https://openalex.org/W2181372654","https://openalex.org/W25456754","https://openalex.org/W2109095530","https://openalex.org/W3122927789","https://openalex.org/W1971087041"],"abstract_inverted_index":{"The":[0],"digital":[1,25],"transformation":[2],"of":[3,86,108,121,142,156],"the":[4,34,48,56,63,106,126,129,133,139,154,160],"public":[5,49,52,75,161],"sector":[6,76],"towards":[7],"e-government":[8],"brings":[9],"benefits":[10,107],"such":[11],"as":[12],"greater":[13],"efficiency":[14],"and":[15,27,44,54,66,95,104,132,149,152],"transparency":[16],"but":[17],"also":[18],"faces":[19],"challenges,":[20],"including":[21],"a":[22,28,119],"lag":[23],"in":[24,47,74,110,145,159],"innovation":[26,77,97,143,158],"low":[29],"adoption":[30],"rate":[31],"compared":[32],"to":[33,61,69,101],"private":[35],"sector.":[36,162],"This":[37],"gap,":[38],"exacerbated":[39],"by":[40],"limited":[41],"IT":[42],"skills":[43,65],"outdated":[45],"processes":[46],"sector,":[50],"undermines":[51],"trust":[53],"highlights":[55],"urgent":[57],"need":[58],"for":[59],"governments":[60],"develop":[62],"necessary":[64],"technological":[67],"knowledge":[68],"meet":[70],"citizens'":[71],"needs.":[72],"Co-production":[73],"labs":[78,98,144],"with":[79],"citizen":[80],"participation":[81],"is":[82,93],"an":[83],"effective":[84],"means":[85],"developing":[87],"citizen-centered":[88],"services.":[89],"However,":[90],"existing":[91],"research":[92],"limited,":[94],"these":[96,115],"often":[99],"struggle":[100],"engage":[102],"citizens":[103],"maximize":[105],"co-production":[109,127,151],"practice.":[111],"To":[112],"better":[113],"understand":[114],"dynamics,":[116],"we":[117],"conducted":[118],"study":[120],"17":[122],"expert":[123],"interviews,":[124],"exploring":[125],"process,":[128],"measures":[130],"used,":[131],"challenges":[134],"faced.":[135],"Our":[136],"findings":[137],"discuss":[138],"critical":[140],"role":[141],"fostering":[146,157],"civic":[147],"engagement":[148],"managing":[150],"highlight":[153],"complexity":[155]},"counts_by_year":[{"year":2025,"cited_by_count":5}],"updated_date":"2026-03-27T05:58:40.876381","created_date":"2025-10-10T00:00:00"}
