{"id":"https://openalex.org/W4399254152","doi":"https://doi.org/10.1145/3657054.3657136","title":"A BERT-based Approach to Alleviate Civic Tech Tools Overcrowding: A case study of Taiwan's JOIN e-petition system","display_name":"A BERT-based Approach to Alleviate Civic Tech Tools Overcrowding: A case study of Taiwan's JOIN e-petition system","publication_year":2024,"publication_date":"2024-06-01","ids":{"openalex":"https://openalex.org/W4399254152","doi":"https://doi.org/10.1145/3657054.3657136"},"language":"en","primary_location":{"id":"doi:10.1145/3657054.3657136","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3657054.3657136","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 25th Annual International Conference on Digital Government Research","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5052567587","display_name":"Ruihao Wang","orcid":"https://orcid.org/0009-0000-8684-2070"},"institutions":[{"id":"https://openalex.org/I135768898","display_name":"Ritsumeikan University","ror":"https://ror.org/0197nmd03","country_code":"JP","type":"education","lineage":["https://openalex.org/I135768898","https://openalex.org/I4390039241"]}],"countries":["JP"],"is_corresponding":true,"raw_author_name":"Ruihao Wang","raw_affiliation_strings":["Ritsumeikan University, Japan"],"affiliations":[{"raw_affiliation_string":"Ritsumeikan University, Japan","institution_ids":["https://openalex.org/I135768898"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5003233807","display_name":"Mate Kovacs","orcid":"https://orcid.org/0000-0001-5999-8061"},"institutions":[{"id":"https://openalex.org/I135768898","display_name":"Ritsumeikan University","ror":"https://ror.org/0197nmd03","country_code":"JP","type":"education","lineage":["https://openalex.org/I135768898","https://openalex.org/I4390039241"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Mate Kovacs","raw_affiliation_strings":["Ritsumeikan University, Japan"],"affiliations":[{"raw_affiliation_string":"Ritsumeikan University, Japan","institution_ids":["https://openalex.org/I135768898"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5046742773","display_name":"Victor V. Kryssanov","orcid":"https://orcid.org/0009-0007-6610-5015"},"institutions":[{"id":"https://openalex.org/I135768898","display_name":"Ritsumeikan University","ror":"https://ror.org/0197nmd03","country_code":"JP","type":"education","lineage":["https://openalex.org/I135768898","https://openalex.org/I4390039241"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Victor Kryssanov","raw_affiliation_strings":["Ritsumeikan University, Japan"],"affiliations":[{"raw_affiliation_string":"Ritsumeikan University, Japan","institution_ids":["https://openalex.org/I135768898"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5080369483","display_name":"Uwe Serd\u00fclt","orcid":"https://orcid.org/0000-0002-2383-3158"},"institutions":[{"id":"https://openalex.org/I135768898","display_name":"Ritsumeikan University","ror":"https://ror.org/0197nmd03","country_code":"JP","type":"education","lineage":["https://openalex.org/I135768898","https://openalex.org/I4390039241"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Uwe Serdult","raw_affiliation_strings":["Ritsumeikan University, Japan"],"affiliations":[{"raw_affiliation_string":"Ritsumeikan University, Japan","institution_ids":["https://openalex.org/I135768898"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5052567587"],"corresponding_institution_ids":["https://openalex.org/I135768898"],"apc_list":null,"apc_paid":null,"fwci":1.3767,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.83454411,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":94,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"695","last_page":"702"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11598","display_name":"Internet Traffic Analysis and Secure E-voting","score":0.9959999918937683,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T11598","display_name":"Internet Traffic Analysis and Secure E-voting","score":0.9959999918937683,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11704","display_name":"Mobile Crowdsensing and Crowdsourcing","score":0.993399977684021,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11644","display_name":"Spam and Phishing Detection","score":0.9929999709129333,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/petitioner","display_name":"Petitioner","score":0.9472750425338745},{"id":"https://openalex.org/keywords/join","display_name":"Join (topology)","score":0.7140491008758545},{"id":"https://openalex.org/keywords/overcrowding","display_name":"Overcrowding","score":0.6871641874313354},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6463514566421509},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.49778175354003906},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.449611634016037},{"id":"https://openalex.org/keywords/volume","display_name":"Volume (thermodynamics)","score":0.41312935948371887},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.35214000940322876},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.2006644606590271},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.1474621295928955},{"id":"https://openalex.org/keywords/law","display_name":"Law","score":0.10753616690635681}],"concepts":[{"id":"https://openalex.org/C179576951","wikidata":"https://www.wikidata.org/wiki/Q7178436","display_name":"Petitioner","level":3,"score":0.9472750425338745},{"id":"https://openalex.org/C2776124973","wikidata":"https://www.wikidata.org/wiki/Q3183033","display_name":"Join (topology)","level":2,"score":0.7140491008758545},{"id":"https://openalex.org/C2778872837","wikidata":"https://www.wikidata.org/wiki/Q7113614","display_name":"Overcrowding","level":2,"score":0.6871641874313354},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6463514566421509},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.49778175354003906},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.449611634016037},{"id":"https://openalex.org/C20556612","wikidata":"https://www.wikidata.org/wiki/Q4469374","display_name":"Volume (thermodynamics)","level":2,"score":0.41312935948371887},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.35214000940322876},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.2006644606590271},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1474621295928955},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.10753616690635681},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C2778272461","wikidata":"https://www.wikidata.org/wiki/Q190752","display_name":"Supreme court","level":2,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C114614502","wikidata":"https://www.wikidata.org/wiki/Q76592","display_name":"Combinatorics","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/3657054.3657136","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3657054.3657136","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 25th Annual International Conference on Digital Government Research","raw_type":"proceedings-article"},{"id":"pmh:doi:10.5167/uzh-260092","is_oa":false,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4406922384","display_name":"Open MIND","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Text"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Climate action","score":0.550000011920929,"id":"https://metadata.un.org/sdg/13"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":22,"referenced_works":["https://openalex.org/W2028961870","https://openalex.org/W2417557561","https://openalex.org/W2561012053","https://openalex.org/W2738510157","https://openalex.org/W2766303891","https://openalex.org/W3085101665","https://openalex.org/W3087246454","https://openalex.org/W3089665455","https://openalex.org/W3112545760","https://openalex.org/W3134200403","https://openalex.org/W3156187258","https://openalex.org/W3157822456","https://openalex.org/W3167379245","https://openalex.org/W3169854455","https://openalex.org/W3199998791","https://openalex.org/W4226332880","https://openalex.org/W4293222872","https://openalex.org/W4308204545","https://openalex.org/W4315777795","https://openalex.org/W4318261886","https://openalex.org/W4322755949","https://openalex.org/W4367043607"],"related_works":["https://openalex.org/W2185282613","https://openalex.org/W3111956636","https://openalex.org/W4321054264","https://openalex.org/W15792050","https://openalex.org/W2186386371","https://openalex.org/W3122369900","https://openalex.org/W4226296413","https://openalex.org/W2269340232","https://openalex.org/W2416482338","https://openalex.org/W2500523053"],"abstract_inverted_index":{"Online":[0],"petition":[1,68,94],"systems":[2],"as":[3],"a":[4,36,63,67,93,101,105,119],"crowd-sourcing":[5],"and":[6,16,57,83],"feedback":[7,61],"tool":[8],"offered":[9],"by":[10],"public":[11,55],"authorities":[12,56,82],"are":[13],"becoming":[14],"more":[15,17],"common":[18],"these":[19],"days.":[20],"The":[21,86],"volume":[22],"of":[23,107,122,139,147],"incoming":[24],"petitions":[25,34,108],"from":[26],"digital":[27],"platforms":[28],"is":[29,69,76,95],"increasing.":[30],"Governments":[31],"typically":[32],"review":[33],"in":[35,130],"screening":[37],"process":[38],"before":[39],"they":[40],"can":[41],"be":[42,128],"posted":[43],"on":[44,54,65],"an":[45,73],"online":[46],"platform.":[47],"In":[48],"order":[49],"to":[50,58,62,78,80,90,104,110,143],"reduce":[51],"the":[52,81,115,125,133,136,140,145],"burden":[53],"provide":[59],"fast":[60],"petitioner":[64],"whether":[66,92],"admissible":[70,96],"or":[71,97],"not,":[72],"automated":[74],"system":[75,88,142],"proposed":[77,87,141],"assistance":[79],"petitioners":[84],"alike.":[85],"attempts":[89],"classify":[91],"not.":[98],"By":[99],"applying":[100],"BERT-based":[102],"model":[103,117,126],"dataset":[106],"submitted":[109],"Taiwan\u2019s":[111],"JOIN":[112],"platform":[113],"2015-2023,":[114],"classification":[116,120],"achieve":[118],"accuracy":[121],"67%.":[123],"While":[124],"would":[127],"improved":[129],"future":[131],"work,":[132],"experiments":[134],"conducted":[135],"overall":[137],"feasibility":[138],"alleviate":[144],"overcrowding":[146],"civic":[148],"tech":[149],"tools.":[150]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":2}],"updated_date":"2026-04-04T16:13:02.066488","created_date":"2025-10-10T00:00:00"}
