{"id":"https://openalex.org/W4396218603","doi":"https://doi.org/10.1145/3653691","title":"Dialoging Resonance in Human-Chatbot Conversation: How Users Perceive and Reciprocate Recommendation Chatbot's Self-Disclosure Strategy","display_name":"Dialoging Resonance in Human-Chatbot Conversation: How Users Perceive and Reciprocate Recommendation Chatbot's Self-Disclosure Strategy","publication_year":2024,"publication_date":"2024-04-17","ids":{"openalex":"https://openalex.org/W4396218603","doi":"https://doi.org/10.1145/3653691"},"language":"en","primary_location":{"id":"doi:10.1145/3653691","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3653691","pdf_url":null,"source":{"id":"https://openalex.org/S4210183893","display_name":"Proceedings of the ACM on Human-Computer Interaction","issn_l":"2573-0142","issn":["2573-0142"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Human-Computer Interaction","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5058483396","display_name":"Kai-Hui Liang","orcid":"https://orcid.org/0000-0002-5567-848X"},"institutions":[{"id":"https://openalex.org/I78577930","display_name":"Columbia University","ror":"https://ror.org/00hj8s172","country_code":"US","type":"education","lineage":["https://openalex.org/I78577930"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Kai-Hui Liang","raw_affiliation_strings":["Department of Computer Science, Columbia University, New York, NY, USA"],"raw_orcid":"https://orcid.org/0000-0002-5567-848X","affiliations":[{"raw_affiliation_string":"Department of Computer Science, Columbia University, New York, NY, USA","institution_ids":["https://openalex.org/I78577930"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5089522357","display_name":"Weiyan Shi","orcid":"https://orcid.org/0000-0003-0850-5831"},"institutions":[{"id":"https://openalex.org/I97018004","display_name":"Stanford University","ror":"https://ror.org/00f54p054","country_code":"US","type":"education","lineage":["https://openalex.org/I97018004"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Weiyan Shi","raw_affiliation_strings":["Department of Computer Science, Stanford University, Stanford, CA, USA"],"raw_orcid":"https://orcid.org/0000-0003-0850-5831","affiliations":[{"raw_affiliation_string":"Department of Computer Science, Stanford University, Stanford, CA, USA","institution_ids":["https://openalex.org/I97018004"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5050834827","display_name":"Yoo Jung Oh","orcid":"https://orcid.org/0000-0002-7829-8535"},"institutions":[{"id":"https://openalex.org/I87216513","display_name":"Michigan State University","ror":"https://ror.org/05hs6h993","country_code":"US","type":"education","lineage":["https://openalex.org/I87216513"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Yoo Jung Oh","raw_affiliation_strings":["Department of Communication, Michigan State University, East Lansing, MI, USA"],"raw_orcid":"https://orcid.org/0000-0002-7829-8535","affiliations":[{"raw_affiliation_string":"Department of Communication, Michigan State University, East Lansing, MI, USA","institution_ids":["https://openalex.org/I87216513"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5060373173","display_name":"Hao\u2010Chuan Wang","orcid":"https://orcid.org/0000-0003-3295-5111"},"institutions":[{"id":"https://openalex.org/I84218800","display_name":"University of California, Davis","ror":"https://ror.org/05rrcem69","country_code":"US","type":"education","lineage":["https://openalex.org/I84218800"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Hao-Chuan Wang","raw_affiliation_strings":["Department of Computer Science, University of California, Davis, Davis, CA, USA"],"raw_orcid":"https://orcid.org/0000-0003-3295-5111","affiliations":[{"raw_affiliation_string":"Department of Computer Science, University of California, Davis, Davis, CA, USA","institution_ids":["https://openalex.org/I84218800"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100435146","display_name":"Jingwen Zhang","orcid":"https://orcid.org/0000-0003-1733-6857"},"institutions":[{"id":"https://openalex.org/I84218800","display_name":"University of California, Davis","ror":"https://ror.org/05rrcem69","country_code":"US","type":"education","lineage":["https://openalex.org/I84218800"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jingwen Zhang","raw_affiliation_strings":["Department of Communication, University of California, Davis, Davis, CA, USA"],"raw_orcid":"https://orcid.org/0000-0003-1733-6857","affiliations":[{"raw_affiliation_string":"Department of Communication, University of California, Davis, Davis, CA, USA","institution_ids":["https://openalex.org/I84218800"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5101815945","display_name":"Zhou Yu","orcid":"https://orcid.org/0000-0002-1524-5890"},"institutions":[{"id":"https://openalex.org/I78577930","display_name":"Columbia University","ror":"https://ror.org/00hj8s172","country_code":"US","type":"education","lineage":["https://openalex.org/I78577930"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Zhou Yu","raw_affiliation_strings":["Department of Computer Science, Columbia University, New York, NY, USA"],"raw_orcid":"https://orcid.org/0000-0002-1524-5890","affiliations":[{"raw_affiliation_string":"Department of Computer Science, Columbia University, New York, NY, USA","institution_ids":["https://openalex.org/I78577930"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":6,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":7.9421,"has_fulltext":false,"cited_by_count":26,"citation_normalized_percentile":{"value":0.97799835,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":99,"max":100},"biblio":{"volume":"8","issue":"CSCW1","first_page":"1","last_page":"28"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12488","display_name":"Mental Health via Writing","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9958000183105469,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.9909492135047913},{"id":"https://openalex.org/keywords/conversation","display_name":"Conversation","score":0.7689406275749207},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.48316019773483276},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4727878272533417},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.4202675223350525},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3665016293525696},{"id":"https://openalex.org/keywords/communication","display_name":"Communication","score":0.19012388586997986}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.9909492135047913},{"id":"https://openalex.org/C2777200299","wikidata":"https://www.wikidata.org/wiki/Q52943","display_name":"Conversation","level":2,"score":0.7689406275749207},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.48316019773483276},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4727878272533417},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.4202675223350525},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3665016293525696},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.19012388586997986}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3653691","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3653691","pdf_url":null,"source":{"id":"https://openalex.org/S4210183893","display_name":"Proceedings of the ACM on Human-Computer Interaction","issn_l":"2573-0142","issn":["2573-0142"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Human-Computer Interaction","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":34,"referenced_works":["https://openalex.org/W1981698053","https://openalex.org/W1990617773","https://openalex.org/W2006627312","https://openalex.org/W2025013988","https://openalex.org/W2032568497","https://openalex.org/W2033424267","https://openalex.org/W2055666942","https://openalex.org/W2139346530","https://openalex.org/W2140910804","https://openalex.org/W2156897926","https://openalex.org/W2165113252","https://openalex.org/W2482473633","https://openalex.org/W2549023150","https://openalex.org/W2589387806","https://openalex.org/W2759725717","https://openalex.org/W2806569034","https://openalex.org/W2889286961","https://openalex.org/W2901067785","https://openalex.org/W2923558992","https://openalex.org/W2972156721","https://openalex.org/W2997421576","https://openalex.org/W3029922759","https://openalex.org/W3031532441","https://openalex.org/W3090433062","https://openalex.org/W3155584966","https://openalex.org/W3202313152","https://openalex.org/W3209280074","https://openalex.org/W4200131949","https://openalex.org/W4233907442","https://openalex.org/W4281669668","https://openalex.org/W4282562283","https://openalex.org/W4293205307","https://openalex.org/W4294251817","https://openalex.org/W6632451972"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2748952813","https://openalex.org/W4383501580","https://openalex.org/W4214931137","https://openalex.org/W4387007686","https://openalex.org/W4313813117","https://openalex.org/W4382052417","https://openalex.org/W3192088754","https://openalex.org/W3084631705","https://openalex.org/W3176146353"],"abstract_inverted_index":{"Using":[0],"chatbots":[1,12],"to":[2,88,112,119,133,141,158,211,232],"make":[3],"recommendations":[4,111],"is":[5,30],"increasingly":[6],"popular.":[7],"The":[8,185],"design":[9],"of":[10,50,65,70,145,161,187,204,221],"recommendation":[11,178],"has":[13],"mainly":[14],"been":[15],"taking":[16],"an":[17],"information-centric":[18],"approach":[19],"by":[20,164,190],"focusing":[21],"on":[22,31,93],"the":[23,51,82,91,103,113,124,149,159,165,183,191,205,223,227],"recommended":[24],"content":[25],"per":[26],"se.":[27],"Limited":[28],"attention":[29],"how":[32],"social":[33,62],"connection":[34],"and":[35,48,59,78,97,108,130,199,230],"relational":[36],"strategies,":[37],"such":[38],"as":[39],"self-disclosure":[40,146,156,175],"from":[41],"a":[42,61,138,177,200,218],"chatbot,":[43],"may":[44],"influence":[45],"users'":[46,143],"perception":[47,203],"acceptance":[49],"recommendation.":[52,224],"In":[53,81,100],"this":[54],"work,":[55],"we":[56,84],"designed,":[57],"implemented,":[58],"evaluated":[60],"chatbot":[63,92,104,125,151,179,192],"capable":[64],"performing":[66],"three":[67],"different":[68],"levels":[69],"self-disclosure:":[71],"factual":[72],"information":[73],"(low),":[74],"cognitive":[75],"opinions":[76],"(medium),":[77],"emotions":[79,181],"(high).":[80],"evaluation,":[83],"recruited":[85],"372":[86],"participants":[87],"converse":[89],"with":[90,173],"two":[94],"topics:":[95],"movies":[96],"COVID-19":[98],"experiences.":[99],"each":[101],"topic,":[102],"conducted":[105],"small":[106],"talks":[107],"made":[109],"relevant":[110],"topic.":[114],"Participants":[115],"were":[116],"randomly":[117],"assigned":[118],"four":[120],"experimental":[121],"conditions":[122],"where":[123],"used":[126],"factual,":[127],"cognitive,":[128],"emotional,":[129],"adaptive":[131,150],"strategies":[132],"perform":[134],"self-disclosures.":[135],"By":[136],"training":[137],"text":[139],"classifier":[140],"identify":[142],"level":[144,160],"in":[147,194,208,214],"real-time,":[148],"can":[152],"dynamically":[153],"match":[154],"its":[155],"language":[157],"disclosure":[162,189],"exhibited":[163],"users.":[166],"Our":[167],"results":[168],"show":[169],"that":[170],"users":[171],"reciprocate":[172],"higher-level":[174],"when":[176],"displays":[180],"throughout":[182],"conversation.":[184],"utilization":[186],"emotional":[188],"resulted":[193],"enhanced":[195],"enjoyment":[196],"during":[197],"interactions":[198],"more":[201],"favorable":[202],"bot.":[206],"This,":[207],"turn,":[209],"led":[210],"greater":[212],"effectiveness":[213],"making":[215],"recommendations,":[216],"including":[217],"higher":[219],"likelihood":[220],"accepting":[222],"We":[225],"discuss":[226],"understandings":[228],"obtained":[229],"implications":[231],"future":[233],"design.":[234]},"counts_by_year":[{"year":2026,"cited_by_count":9},{"year":2025,"cited_by_count":17}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
